never receive my Pebble2, no response, nothing at all, very disappointed with Pebble and Fitbit. No one comes out to deal with the remaining problems, I won't use any of Fitbit's products in the future.
backer number 29836
you tracking for pebble is not update
I am waiting for pebble2 more than 4 months
I contact to Pebble and kickstarter but don't have any response
please full refund my money
Address not found
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I got a mail from Fitbit today, I'm attaching what I got here:
Dear Kickstarter Backer,
On December 6, 2016, Pebble Industries, Inc. and Pebble Technology, Corp. (collectively, the “Company” or “Pebble”) entered into an Assignment for the Benefit of Creditors (the “Assignment”). The Assignment is an insolvency proceeding undertaken under state law, in this case the State of California. Pursuant to the Assignment, a company called “Pebble Tech (assignment for the benefit of creditors), LLC” as assignee (“Assignee”) sold certain Pebble assets to Fitbit, Inc. (NYSE:FIT) (“Fitbit”). After this sale to Fitbit (the “Sale”), Pebble devices no longer were manufactured or supported. Backers of Pebble’s Kickstarter fundraising program who had not received their rewards as of December 6, 2016 were to be provided a full refund for any unfulfilled rewards by the Assignee. These refunds were issued in December 2016.
Any backer who believes that he or she has not yet received a refund for any unrewarded product(s), or has any other question related to the Pebble Kickstarter refund program, should send an email to the Assignee atkickstarter@pebble.com, and include the following information:
· Your full name;
· The original email associated with the account used to make the pledge; your current/active email address, if different;
· Your full mailing address; and,
· Explanation and logic pertaining to your refund claim for the unrewarded product(s)
Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.
On behalf of the Pebble organization, your loyal support of the Pebble community and brand is appreciated.
I've sent an email to Kickstarter the 28th of March, no answer. The fraud is not only from Pebble, but also from Kickstarter. They have to publish an information about the status of this fraud. Else if it is not their and explain why they tax their custumers and how they use these benefit.
I understand cleary that Kickstarter campaigns are not pre-sales. I can understand that a project can suddenly stop because of bankrupt for example. But when a compagny is sold and the pledges are not taken, the vendor make a kind of fraud of my point of view. I'm waiting of a clear information from Kickstater, that inform any backers of this campaign.
Que tengo que hacer para recuperar mi dinero ???��
A quien tengo que reclamar ????
Còmoes que todav me mandan informacion de o tros productos i no pagan lo que deben???
I only receive the refund for pebble core. The watch was shown stuck at dunno where in US for almost a year and i still have not received the watch and kickstarter is not taking responsibility to help us get the refund back!
I also havn't received my refund. Pebble owes me about 200 Dollars! That is catastrophic und really bad for such a "reputable" company. And fitbit and kickstarterdo nothing about it! REALLY SAD, I'm really DISSAPOINTED from all!
I asked Fitbit and they wrote:
"Hi, thanks for reaching out. Fitbit acquired certain assets such as intellectual property and key personnel but did not take ownership of Pebble smart watches. Kickstarter was in charge of distributing refunds for the campaign. If you haven't received your refund, we recommend reaching out to them for more information."
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
#####################################################
@all Pebble backers, who did not receive a refund:
#####################################################
A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.
He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).
This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129 …
All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).
#####################################################
Please read, share, provide feedback and participate!
#####################################################
Sad to say, I have written off this. I am not expecting any refunds or product. I understand Kickstarter is only a monitoring party and have limited say in how the creators use the money from us.
However, I could have wished that Kickstarter would do a check of the creator esp when the amount funded was over USD10m. As for Pebble, let just hope that the creators does not do this again and 'con' the public.
I was not expecting this from Pebble. I too have not received neither the watch nor the refund. And what efforts i did in contacting them were all in vain. Please can someone guide me in the right direction.
@koonohr I've been thinking the same checking in reading comments and can't believe people still waiting for refunds I was a lucky one to have received my pebble 2 and it's been working great since I got it.
@Alicia Beltran Castañeda
I received Pebble 2 in November 2016, and got a refund for canceled 2 items, Time 2 + All-New Pebble Core in January 2017.
Pebble Team took $45 for shipping of Pebble 2 even though Pebble Team said $45 would be the shipping fee for 3 items.
I can't believe that there are people who haven't received their rewards and refunds.
Pebble Team is definitely unfaithful.
People who were deceived should leave as many comments as possible here.
My pledge was total $382,
$337 was for 3 items, which are Pebble 2, Time 2 + All-New Pebble Core.
Shipping fee was $45 for these 3 items.
I received only Pebble 2 and $45 was charged as the shipping fee for only one item.
Pebble team should refund $30.
Pebble team is not right.
Per i backers Italiani: farò segnalazione ad Altroconsumo (https://www.altroconsumo.it/) per ottenere quel che mi spetta. Fatelo anche voi per segnalare questi truffatori.
I just received a reply for my support ticket from Kickstarter Support:
"While we're disheartened that they have not yet updated backers on the status of their project, we're unable to force them to do so — it's the creator's responsibility to communicate and complete the project as promised."
Isn't it the most tragic ending of old Kickstarter Hipster - International dine-and-dash!
So... Is that "Proof of Claim" also eligible for non-US citizen?
@All: Thanks for participating in the questionnaire! Until now we have 78 people documented now... more than 8000 $ money, which has not been refunded. More information and some graphs at my Twitter Feed at: https://twitter.com/ConLuegering/status/846455214764969984
Please keep sharing the questionnaire, maybe it will have an impact on Fitbit/Kickstarter/Pebble.
This my First time and last time for this Products pebble & Fitbit ......founding in cheating . Pebble screw up. Fitbit not doing anything about this issue . Not supporting Fitbit anymore. Hope they bankrupt like pebble. I won't recommend and not support Fitbit product or pebble product to all my singaporean ..... feel been cheated by pebble Fitbit company
Hier kannst du den Projektgründer anfeuern oder dich mit anderen Unterstützern austauschen.
Noch Fragen?
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Ältere Kommentare anzeigenWoravit vor rund 13 Stunden
@Dohoo Kim
I sent email to "kickstarter@pebble.com". Do you get any reply from them?
饒澤華
Superbacker
vor rund 22 Stunden
never receive my Pebble2, no response, nothing at all, very disappointed with Pebble and Fitbit. No one comes out to deal with the remaining problems, I won't use any of Fitbit's products in the future.
Nopporn Kongdum vor 4 Tagen
backer number 29836
you tracking for pebble is not update
I am waiting for pebble2 more than 4 months
I contact to Pebble and kickstarter but don't have any response
please full refund my money
Cengiz Han vor 7 Tagen
I backed it but I still have not received my core.
Minh Mai Van am May 24
The UPS tracking number became "Not Available", it's all SCAM.
534ndy am May 19
@Dohoo Kim Thank you, have emailed them.
Dohoo Kim am May 19
@534ndy I think the correct e-mail address is "kickstarter@pebble.com", not "atkickstarter@pebble.com" . (It's a typo for "email to the Assignee at", I think)
534ndy am May 19
Address not found
Your message wasn't delivered to tokickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.
534ndy am May 19
Address not found
Your message wasn't delivered to atkickstarter@pebble.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.
Dohoo Kim am May 18
I got a mail from Fitbit today, I'm attaching what I got here:
Dear Kickstarter Backer,
On December 6, 2016, Pebble Industries, Inc. and Pebble Technology, Corp. (collectively, the “Company” or “Pebble”) entered into an Assignment for the Benefit of Creditors (the “Assignment”). The Assignment is an insolvency proceeding undertaken under state law, in this case the State of California. Pursuant to the Assignment, a company called “Pebble Tech (assignment for the benefit of creditors), LLC” as assignee (“Assignee”) sold certain Pebble assets to Fitbit, Inc. (NYSE:FIT) (“Fitbit”). After this sale to Fitbit (the “Sale”), Pebble devices no longer were manufactured or supported. Backers of Pebble’s Kickstarter fundraising program who had not received their rewards as of December 6, 2016 were to be provided a full refund for any unfulfilled rewards by the Assignee. These refunds were issued in December 2016.
Any backer who believes that he or she has not yet received a refund for any unrewarded product(s), or has any other question related to the Pebble Kickstarter refund program, should send an email to the Assignee atkickstarter@pebble.com, and include the following information:
· Your full name;
· The original email associated with the account used to make the pledge; your current/active email address, if different;
· Your full mailing address; and,
· Explanation and logic pertaining to your refund claim for the unrewarded product(s)
Please note that additional information in accordance with the Assignment proof of claim process may be required by the Assignee to review your claim. Upon submitting an email to kickstarter@pebble.com, Assignee will provide any such additional and necessary forms and instructions. The deadline for submitting a claim is June 5, 2017, i.e. 180 days from the date of the Assignment, as stipulated under California law.
On behalf of the Pebble organization, your loyal support of the Pebble community and brand is appreciated.
Sincerely,
Ricardo M and the Fitbit Team
Stéphane Dewarrat am May 17
I've sent an email to Kickstarter the 28th of March, no answer. The fraud is not only from Pebble, but also from Kickstarter. They have to publish an information about the status of this fraud. Else if it is not their and explain why they tax their custumers and how they use these benefit.
I understand cleary that Kickstarter campaigns are not pre-sales. I can understand that a project can suddenly stop because of bankrupt for example. But when a compagny is sold and the pledges are not taken, the vendor make a kind of fraud of my point of view. I'm waiting of a clear information from Kickstater, that inform any backers of this campaign.
Hugo Silva am May 9
https://www.youtube.com/watch…
Hj Kamarul Ridzuan Hj Ismail am May 7
No refunds so far. This is a complete fraud, can't believe they got away with this.
Alberto Ruiz am May 6
Que tengo que hacer para recuperar mi dinero ???��
A quien tengo que reclamar ????
Còmoes que todav me mandan informacion de o tros productos i no pagan lo que deben???
Daniel Murphy am May 5
still no refund. I am upset and cheated
Ong Pei Pei am May 4
I only receive the refund for pebble core. The watch was shown stuck at dunno where in US for almost a year and i still have not received the watch and kickstarter is not taking responsibility to help us get the refund back!
gomel am May 4
I have not receive any refund and the watch, please help!
Backer #27,915
Daniel Engelhardt am April 28
I also havn't received my refund. Pebble owes me about 200 Dollars! That is catastrophic und really bad for such a "reputable" company. And fitbit and kickstarterdo nothing about it! REALLY SAD, I'm really DISSAPOINTED from all!
Diogo Melo am April 28
The Twitter user @ConLuegering created first draft of a Pebble #NoRefund #FAQ doc & questionnaire for affected people.
Richard Holt am April 27
No refund, no response to messages.
Shameful.
Backer #67,830
Rapha
Superbacker
am April 27
I asked Fitbit and they wrote:
"Hi, thanks for reaching out. Fitbit acquired certain assets such as intellectual property and key personnel but did not take ownership of Pebble smart watches. Kickstarter was in charge of distributing refunds for the campaign. If you haven't received your refund, we recommend reaching out to them for more information."
Maybe we can get it
薛浩然 am April 26
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
I have not receive any refund and the watch, please help!
odinksana am April 25
I have not receive any refund and the watch, please help!
Oleksandr Cherednychenko am April 22
#####################################################
@all Pebble backers, who did not receive a refund:
#####################################################
A guy from Germany (https://www.twitter.com/ConLuegering ) also supported Pebble and did not receive a pebble nor any refund. He has written a document with the basic details about this campaign, potential solutions on how to get your refund and has set up a questionnaire for all backers for statistics, he regularly posts on his twitter channel.
He cannot post this information to the Kickstarter comments section anymore, since he is no longer a backer and received his refund (If you are not a backer, you cannot post comments here).
This is the link to the document which states history of the campaign, the takeover from Fitbit and actions to take for (hopefully) getting a refund: https://goo.gl/AmlWGB18 .
This link will lead you to the questionnaire (might take 5-8 minutes of your time): https://goo.gl/forms/zZLy6plVDbEDmUPo129 …
All questions in the questionnaire are optional. He does not ask for confidential data or private data (except the city/state you live in).
#####################################################
Please read, share, provide feedback and participate!
#####################################################
Raymond Chia
Superbacker
am April 16
Sad to say, I have written off this. I am not expecting any refunds or product. I understand Kickstarter is only a monitoring party and have limited say in how the creators use the money from us.
However, I could have wished that Kickstarter would do a check of the creator esp when the amount funded was over USD10m. As for Pebble, let just hope that the creators does not do this again and 'con' the public.
Oscar am April 16
I have not receive any refund and the watch, please help!
Haroon Ur Rashid am April 14
I was not expecting this from Pebble. I too have not received neither the watch nor the refund. And what efforts i did in contacting them were all in vain. Please can someone guide me in the right direction.
David Tortorici am April 13
@koonohr I've been thinking the same checking in reading comments and can't believe people still waiting for refunds I was a lucky one to have received my pebble 2 and it's been working great since I got it.
koonohr am April 13
@Alicia Beltran Castañeda
I received Pebble 2 in November 2016, and got a refund for canceled 2 items, Time 2 + All-New Pebble Core in January 2017.
Pebble Team took $45 for shipping of Pebble 2 even though Pebble Team said $45 would be the shipping fee for 3 items.
I can't believe that there are people who haven't received their rewards and refunds.
Pebble Team is definitely unfaithful.
People who were deceived should leave as many comments as possible here.
Ujwal Puri am April 13
I haven't received any refund as yet??? Can we sue this company and bring this company to shame in public worldwide.
Kwek Han Siong am April 12
I didn't realise the comment is ongoing with refund issue.
This is quite irritating that I was one of them who didn't get the one of the watch and didn't get the full amount too.
Please email and and don't expect me to check this comment update please.
Alex Skog am April 11
I really cant afford to be out $400 for 2 pebble time2s. Where is the money Lebowski?!? Bunny said you are good for it!!
Alicia Beltran Castañeda am April 11
@Koonohr how did you do to get hte products. I didnt get my order or my money back.
koonohr am April 11
My pledge was total $382,
$337 was for 3 items, which are Pebble 2, Time 2 + All-New Pebble Core.
Shipping fee was $45 for these 3 items.
I received only Pebble 2 and $45 was charged as the shipping fee for only one item.
Pebble team should refund $30.
Pebble team is not right.
Massimo am April 9
Per i backers Italiani: farò segnalazione ad Altroconsumo (https://www.altroconsumo.it/) per ottenere quel che mi spetta. Fatelo anche voi per segnalare questi truffatori.
Oleksandr Cherednychenko am April 7
Guys, check this please: https://docs.google.com/document/d/1eFlg5xN7FT5rlExYbb9ximShtWhgk9SY5QO8j7ybJPU/
Goh Ang Keong am April 5
April is coming and I still haven't got my refund yet, this company is a fraud I am super mad.
Carmen Liu am April 3
No response and no refund. Nice..very nice Pebble!!!
Daniel Murphy am April 3
no refund recieved
Tetze Hamano am April 2
Anyone got refund?
Wesley Azzuolo am April 2
I knew it was gone, when they died
Will Purba am March 30
Yeah. Still no refund yet and it's almost April 2017!
Hugo Silva am March 30
Never More
https://www.youtube.com/watch…
Dohoo Kim am March 30
I just received a reply for my support ticket from Kickstarter Support:
"While we're disheartened that they have not yet updated backers on the status of their project, we're unable to force them to do so — it's the creator's responsibility to communicate and complete the project as promised."
Isn't it the most tragic ending of old Kickstarter Hipster - International dine-and-dash!
So... Is that "Proof of Claim" also eligible for non-US citizen?
Raymond Chan am March 30
April is coming and I still haven't got my refund yet, this company is a fraud I am super mad.
Hugo Silva am March 29
https://www.youtube.com/watch…
Constantin Lügering am March 28
@All: Thanks for participating in the questionnaire! Until now we have 78 people documented now... more than 8000 $ money, which has not been refunded. More information and some graphs at my Twitter Feed at: https://twitter.com/ConLuegering/status/846455214764969984
Please keep sharing the questionnaire, maybe it will have an impact on Fitbit/Kickstarter/Pebble.
Georges-F. Hayet am March 27
It's time to look ahead, I still love my Pebble... but it's time for ZeTime from MyKronoz for me! Hope a longer future for them. Bye Pebble world...
Anthony Ong am March 27
This my First time and last time for this Products pebble & Fitbit ......founding in cheating . Pebble screw up. Fitbit not doing anything about this issue . Not supporting Fitbit anymore. Hope they bankrupt like pebble. I won't recommend and not support Fitbit product or pebble product to all my singaporean ..... feel been cheated by pebble Fitbit company
Anthony Ong am March 27
Order being shipped on 1 Nov, 2016 -> NOT RECEIVED
I did not receive my backed product “Pebble 2”.
And I got no refund from Kickstarter / Pebble / Fitbit.
I want my $114 back.
I'm very disappointed of this Products