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10 days past your deadline..... Do you have anything to share with your backers? Should we assume that you aren't going to finish shipping units?
Taken from the Kickstarter Creator Handbook:
Backers appreciate regular, insightful, and honest updates. Don’t be hesitant to communicate delays or changes to your original plans — or to just check in. (If backers don’t hear from you for a while, they worry that you may be having trouble doing the work you promised.)
It's too bad that you'll never change Justin Barwick. You've missed your goal and now you refuse to post an update or comment like so many times in the past. This is just getting more and more pathetic. All you have to do is just be open and honest about what is going on.
You gave yourself over a month and a half to ship less than 20 units. You didn't ship all of the units and now you've gone in hiding once again. Every time you miss a goal you disappear. Your behavior is predictable and unacceptable.
I stand by my "conspiracy theory" that you don't have any units to ship. For the last 9 months you've been struggling to get units to retailers. I wouldn't put it past you to have shipped the remaining Kickstarter units to retailers meanwhile trying to secure new units. You have 2 or 3 UK retailers expecting units soon, you are preselling units on Willgoo and Amazon and you can't finish shipping 20 units? Why is that? These backers that are still waiting trusted you with a lot of money 3.5 years ago. You have a responsibility to keep your backers informed of your issues.
Is it really too much to ask for an update on your missed shipping goal?
REPEAT POST:If you miss a goal, you have a responsibility to keep your backers updated.
Once again, Here is a statement from the Kickstarter FAQ, "If problems come up, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is crucial."
Today is the day! It's July 15th, the day Justin Barwick, once again, promised to finish shipping the remaining Kickstarter units. Have all the units been shipped?
Justin Barwick promised to finish shipping no later than July 15th. 9 more days and we shall see if he is able to keep his promise.
Seems I forgot to do the June update. Well, here is the July one : Nothing.
Just so you know.
Here's keeping our fingers crossed that he can keep the second half of his last promise and he ships the remaining units by July 15th.
It sure takes a LONG time to ship 20 or so units. Wonder why?.....
Still awaiting shipping confirmation.
So is this the end for the GCW Zero? No one will answer regarding new retail units.
We are just under 3 weeks away from your goal of finishing the last shipments of Kickstarter units. Are you getting excited?
You have a few people asking now about when they would be able to purchase the GCW Zero on Dingoonity, Facebook and Twitter. They are getting ignored by both you and Surkow. If you want the GCW Zero to continue, it's not a good idea to let your social media ignore potential customers. It's bad enough that the BUY tab on the offical GCW Zero site has broken links and companies that have said they may never sell the GCW Zero again due to issues with dirty(new)units.
I'm just trying to give you advice.
@VERES - It's not about luck. It's about the disrespect given by Justin Barwick that you are in this situation. But he promised to finish all shipping by the end of this month but before July 15th. Why he gave 2 dates, I have no clue but hopefully he sticks to his word for once.
@Justin Barwick- You now have multiple people asking where they can buy a GCW Zero on Dingoonity and Facebook. One person from Dingoonity said they were trying to contact GCW Zero through Twitter to find out. Little do they know that Dingoonity, the GCW Zero Facebook and Twitter are all ran by the same person, not Justin Barwick. If you and your people keep ignoring the question, everyone will assume that the GCW Zero will no longer be for sale anywhere. Is that what you want to happen?
I am the 719th contributor, I don't understand why so many people are more lucky than me.
I would like to make a counter since many months.
Unlucky contributor counter: 0 + 1(me) = 1*
*Please decrease counter when you receive your unit.
When you finish shipping units, I will be gone. Until then, I'm going to post my questions until they get answered and push you to finish shipping.
Why does it take so long to ship each unit? 20 units is not many units to ship and if you had the units in your hands(which I don't believe you do) you could easily box them up and get them ready to ship in a 2 hour period.
You still refuse to answer why it takes so long to ship units. The reason you are referring to was over a month ago, right? I understand your reason for not being able to ship between April and May but it's June now.
Why does it take so long to ship each unit? You should be able to ship 20 units within 2 hours yet you are dragging this out further and further.
In the update I gave a very detailed reason as to why things were moving slowly and why most if not all my time was being taken up not allowing me to ship consoles.
I have fulfilled my obligation here on KickStarter to you long ago to include warranty issue you had at one time. I have no clue why you feel you are the spokesperson for other backers they have there own voices and can raise their own concerns they don't need you to speak for them.
The reason you are not banned here is the rules and policies of Kickstarter differ it's almost impossible to get banned here. You being banned had nothing to do with friendship with some of the admins you just like to instigate stuff and stir the pot and cause drama on Dingoonity and after lots of complaints and requests by users of the forum you were banned from the forums.
The site is still being revamped but is now up so people can visit all of this is done on spare time by webmaster we are not a big company. You complain it is down and complain it is up you just complain. You also complain when a retailer has stock and when they don't.
Offensive? It's offensive that you can't just be honest about what's going on. You had a situation and that situation is over and has been now for some time. I just don't understand how it could possibly take a month and a half to ship the remaining 20 units. You don't understand how that doesn't make any sense?
You still aren't answering the question. Why does it take so long to ship each unit? It seems you could ship 20 units if you spent 2 hours working on it.
The reason I was banned from Dingoonity is because the moderators there are your buddies. If I was such a bad person, why wouldn't I have been banned from Kickstarter? They have banned others for taking it too far. All I am doing is trying to get answers. I told you that I'm not going anywhere until you've fulfilled your obligations and I'm going to press you until it's done because that is my right as a backer.
So you revamped the web site? Doesn't look like it. In the "buy" link you still have broken links and no one actually selling the GCW Zero. Why is that? You say there are still people wanting a unit yet you have no retailers from your web site. You have people asking on Facebook where they can buy one and they don't get answered. You don't seem to care though.
I have tried to be civil and polite for over 3 years with you as you instigate and make up conspiracies to the point you have been banned from one forum and I would guess more.
I gave any answer as to the delays and reasons for such if it's not an answer you like I can't change what has delayed me or took up the majority of my time to prevent shipping they were very valid reasons and for you to make little of them is very offensive to say the least.
Thank you for proving my point that you refuse to answer why it takes so long to ship units. You wonder why people doubt you? This is exactly why. You wonder why I think something else must be happening that you're not telling us about? This is exactly why. You owe it to your backers to be open and honest.
Amazing how you are so fast to answer some questions but you won't answer why you can't just ship some 20 units and be done with this. Why is it taking so long?
Dingoonity actually provides most if not all of what is also on GCW-Zero.com the migration should not have taken very long but has presented a couple issues.
I saw the site was down today but someone on Dingoonity said it's been down for about a week. You have someone trying to download something from the GCW web site and they can't do it. Maybe you should announce your site will be down for a short period of time so people aren't wondering why the site is down?
As far as GWW, the last time I clicked on the GWW link from your web site, it said they were still waiting for units and should get them early May. Maybe instead of accusing me of starting rumors you should update your site so it doesn't show old links with old information? (as it has for the last several months)
You still haven't finished shipping the Kickstarter units and you won't say why it's taking so long yet you are still able to ship multiple units to retailers. Amazing how you are so fast to answer some questions but you won't answer why you can't just ship some 20 units and be done with this. Why is it taking so long?
As I've said in the past, if you were just open and honest with people then you wouldn't have me asking the same questions, over and over and over. Not only that, your backers believed in you enough to give you a lot of money and the least you could do is just be honest and say why it takes so long to ship every single unit.
As I have stated in past instead of trying to cause rumors do something productive for the community instead of being negative and dreaming up unwarranted conspiracies. The website has been down for less then 24 hours so far it is being migrated to a new server and the site revamped some.
The orders GWW still had were shipped and customers got them that was only one promised units and more units will be headed to Hardware Extreme soon.
The gcw-zero.com web site has been down for a few days. You told a retailer that you would send them units 2 months ago and still haven't been able to. What's going on at GCW?
@Matt Just leave a private message to Justin here on KS
Hi there, I didn't receive my console yet, where can I contact you to check if I am still on the list for the remaining consoles? Thank you
i wait my unit :(
How dare I complain that you haven't finished shipping Kickstarter units and just want an HONEST answer as to what is taking so long!?
April 13th there were 22 units left to ship. Is it really that hard to ship those units by now, almost 2 months later? Over 3 years PAST your original expected delivery date!?
It is clear that you'll answer every question except, why is it taking so long to ship Kickstarter units?
@Justin Baze it is clear you always try to find a topic to complain about why don't resllers have units and then when they do have units etc. An status update will be coming on Friday or Saturday
In one of your last posts you ask, " why do you find it necessary to try and stir the pot and make up theories and conspiracy theories."
Did you ever think it's because you aren't being transparent and honest about why you are taking so long to ship the Kickstarter units?
I know you have a CLEAR list of who you need to send a unit to and you even have their addresses. If you had the units in hand and have the money to ship them, you would ship them. It's pretty damn clear that something else is going on and you aren't being honest about it.
How about some honesty Justin Barwick? Is the truth so bad that you don't want to tell anyone? Why is it taking so long to ship the rest of the units?
What is the delay in shipping the remaining Kickstarter units?
You've been telling GWW to expect units for over a month now but you haven't managed to ship them. It's pretty clear you are up to something here and you have a responsibility to be honest and open. Here is a statement from the Kickstarter FAQ, "The more information you share, the more you will earn your backers’ trust. "
It's obvious you aren't being honest. What is going on?
Still dodging the question, "Why are the Kickstarter units taking so long to ship?"
Prototype was using non open source factory provided blob not open source which we will not use as it defeats the purpose of an open source OS/Consoles and once we got complete working open source USB OTG not the demonstration of basic USB OTG with minimal uses.
We realized in one event that it was causing overheating and also after the over heating the device was unusable so precautions were taken to ensure it would not damage other units.
I'm the necessary evil, remember?
So the console is only 3 years old eh? Weird because here is the video for the USB OTG working from March 2013 https://www.youtube.com/watch…
Here is the prototype video from April 29th, 2012. https://www.youtube.com/watch…
Just because you were 8 months late in releasing the GCW Zero doesn't mean that it's not 4 years old. The GCW Zero has been around longer than you claim. You tried to debunk me last time with telling us that there was an update made to an emulator but you didn't bother to check which year it was updated, you were off by 1 year.
So you'll take your time and go into detail about some questions but not others, why is that? You are CLEARLY dodging the question, "Why are the Kickstarter units taking so long to ship?"
I bring up GWW because they've been expecting units for over a month and you've told them the units are tested and should be ready to ship soon. It's the same BS you give to the Kickstarter backers.
Why do you find it necessary to dodge the most important of questions and lie to the people that trusted you?
@Justin Baze why do you find it necessary to try and stir the pot and make up theories and conspiracy theories. There are numerous times you have made up these theories only to have them proven wrong by facts that are presented. You also chastise me when the console is not in stock and why is it not in stock.
As for facts the GCW Zero did not start shipping till June 2013 which would make it 3 years old in about a week and a half. Also the demand for the GCW Zero is still high therefore the statement that it is dying is not a true fact.
All units that are stored are pulled and charged on a regular maintenance basis and tested before they leave. Numerous others got there units from November to now from GWW and other vendors over 70 so one or two units with faulty batteries does not make pattern or an issue.
Also the one with the issue could be a failure to charge it completely etc. I have one coming back right now and will have the battery and charging IC tested to see if we have an issue there when it arrives and replace the battery or unit as needed as we have brand new batteries if that is the case. If it possible that a couple units having a bad charging IC and when testing we did not see the battery drain and the battery still had a charge therefore it was tested as good. We won't know until we get the unit back and can verify what exactly the issue is.
On another note the USB OTG we had one instance of the USB OTG overheating the unit therefore the driver was pulled from the test OS and GitHub as a safety precaution. It's not a matter of the developers not having the skills it just takes a lot of work to take something that is close sourced and make it open source. Also the USB OTG driver that was tested was a driver that was paid development by GCW.
As for the warranty on the battery from a year to six months it was changed back in September of last year so there is no coincidence between the two units presenting issues now and the warranty change.
The developers have worked their butts off and provided a very robust OS that is great for open source gaming and emulation without them the GCW Zero would have never existed.
We listed the USB OTG and Analog/HDMI TV-Out as part of our risk and challenges for a reason as we knew they would be the most challenging part of the OS development and most time consuming.
I wonder what's going on with the GCW Zero battery issues. I first noticed that one of the retailers changed their warranty on the GCW Zero but only on the battery. It was 1 year like everything else but it is now only 6 months. Next there was the Kickstarter backer, Luca Donaggio and when their unit arrived, the battery was dead. There is a post on Dingoonity of someone else who recently got a retail unit and their battery was also dead. Is that a coincidence or do new units have a faulty battery?
GWW has been waiting for units for over a month now and they've said that the units are tested and will hopefully ship soon. Why would Barwick wait to ship units to a retailer(let alone the Kickstarter backers that have been waiting for over 3 years now)?
Maybe he doesn't have any units to ship? or maybe all he has left is faulty units with bad batteries? I don't think it's a coincidence that the battery warranty was changed and there are 2 very recent known major issues with brand new units regarding the battery being DOA.
I honestly don't believe that USB OTG or TV Out will ever work. This console is 4 years old. It's losing traction every day. Why would someone invest their time into such an endeavor? The GCW Zero is old news. The current developers admit that they do not have the necessary skills to make the USB and TV Out work. The only way I see making this happen is if someone is paid to do the job. That's assuming that the correct hardware was put into the GCW Zero in the first place. The USB OTG was working but it could have burned the unit up. Maybe that's not a software issue?
+1 benstarter. TV out and USB OTG were part of the deal. Still waiting for these features too !
Maybe we'll have some day an unofficial update for this, made by a talented programmer fan of the GCW (??!) ...
GCW has had over 3 years to stop lying and just be honest but he still hasn't learned this life lesson. I wish more people like you benstarter would've stuck around to publicly stand up against the way GCW treats their backers and customers. There were too many people standing FOR GCW so he continued/continues to hide and not be honest about why it's taking so long to ship so few units.
I don't think that a lack of respect is the issue here. I would just like to see a change of strategy on behalf of the GCW team re. support and communication. I can sympathize with the fact that a business plan can fail and fulfillment of promises can be become impossible. We are all humans and can fall short of our own expectations. But in that case: JUST SAY SO. Be honest about what can still be achieved, wrap up what you have done so far. Get USB OTG support and TV out into the firmware with highest priority and release the ***damn update.
Do we really need to be so harsh? It's actually ONLY been almost 2 years since a firmware update, haha. The developers say they are working on a new update but I don't know what else there is to update besides the video out and USB. The GCW Zero is over 3 years old now. It's an outdated device with a community that is slowly going the way of the Dingoo. Both are great devices with poor execution and creators that don't have respect for the people that once believed in them.
There are Kickstarter backers still waiting for their units. Why haven't they been shipped yet? Justin Barwick refuses to answer that question. Why?
GWW is still waiting for retail units and have for over a month now. Their site says, "All units have been tested and should be ready so ship soon". GWW used to care that the Kickstarter units hadn't been shipped yet but now they don't mind making a few bucks off the Kickstarter backers that are still waiting. What a great community this is!
"We will bring you regular firmware updates ...". Care to elobarate what you mean by "regular"? I guess every three years also counts as regular. Re. batteries: forget about all the tales and mysticism about charging cylces, optimal storage temperatures etc. Current Li-Ion batteries age quickly and there is nothing you can do about it. If you get a unit with a battery that was manufactured three years ago, then you are out of luck.
Hi, do you have on remaining units to be shipped to kickstarter backers? I'm still waiting for my tracking number. Thanks in advance...
Is there a web site to answer this question, "And why is it taking so long to ship Kickstarter units? You admit to shipping them slowly but you still refuse to answer this question."
How to take care of your Li-Ion rechargeable battery:
When you first receive the console from us, you must first fully charge the battery
before using it. This is very important due to safe ty concern during transport. The
industry standard is never fully charge a battery when it leaves the factory. This is
just like your cell phone battery, the instruction is always asking you to charge it first
before using it.If you plan to store the Console for awhile, then following the instruction below:
1. We recommend once every 2 months to recharge the battery in console to keep it fresh.
2.Storage environment: You should store the battery at room temperature 65̊F or lower at 65% humidity (If you feel cool and dry – is a good indicator).
3. It is best to recharge the battery after each usage. There is no memory effect so make it a good practice to recharge the pack after each usage or end of each day if you use the battery daily.
4. Never drain the battery till the protection board shut it down as that will decrease the battery capacity and shorten the life of the battery.
5. Do not leave the charger connected to the battery for more than 8 hours as once the charger detect battery is full, there is no charging current and the charger will actually start
draining your battery very slowly.
Information taken from: http://www.batteryspace.com/prod-specs/Take%20Care%20Li-ion%20battery.pdf
If a battery is completely dead after 8 months of not being used, it's because you are using cheap batteries. I've never heard of any electronics with batteries shortening a warranty on only the battery because of charging patterns. It might be a thing but I've never heard of that.
One of the reasons I bought a GCW Zero was for the TV Out and USB. I'm not the only one. If it's a "portable" gaming device then why did you bother with TV Out? I play it more sitting at home than anything and I'd like to play it through my TV. Retailers do not make it clear that it is a risk. Open source isn't an excuse for not having something working 3 years after shipping the first units.
Daphne was released on May 10, 2015. Where did you see that it was updated on May 10th of this year? That thread hasn't even been posted in since March 30th, 2016. There are posts in the development section but only by a few people and there's a reason the posts are in the development section. I believe the last real release was from February 22, 2016, Alex the Allegator 4. That's almost 3 months ago. There are very few developers working on anything for the GCW Zero but you don't do them any favors by not supplying vendors with units and stalling on the last few Kickstarter shipments. PR is supposed to keep people interested with valuable information. You don't even try.
You might want to update the GCW Zero web site because if there are units for sale somewhere, you should direct customers to them instead of links that say the GCW Zero is out of stock forever or whatever is going on with the Extreme Hardware web site. Why are there so few units for sale? It's been dry for a while.
And why is it taking so long to ship Kickstarter units? You admit to shipping them slowly but you still refuse to answer this question.