Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I am the last one with anything ?
@Justin McDonald Yes we got his unit in late January as I explained to him it was on the bench and the engineer has replaced the battery and charging chip but no joy and a replacement PCBA was the next thing to happen. I replied to him not more then 3 days ago.
Hi, sorry to pester, I got an email from a customer of mine,
(who I'd sent one of the very last units you sent me)
"Hey mate not sure if you remember me. I sent my GCW zero to get fixed under warranty. They have had it for over 3 months and never reply to my emails and sent a email to Justin to make a complaint and haven't heard anything back. Are they always this bad? Lol"
can supply the name if asked.. but first name is Kris
Thank you for the information on the numbers. Are there still plans to have someone acting as PR for GCW?
@Justin Baze The number was more like 50 units in February 2016 and to date only 22 remain to be shipped with 5 more still floating around the globe in limbo that I know of currently.
As for 5% kick it forward we have backed projects on kick starter and backed other projects related to Linux and donated close to 80 GCW Zero's to developers and also other causes like Wounded Warrior fund and http://www.extra-life.org/ coordinated events here in Kansas City with consoles, t-shirts, and other items for raffles and prizes. So yes we have kicked it forward and intended to continue doing so.
I was just wondering if you wanted to share how many units are left to ship....
Also, here's another question I've asked in the past and I don't think it was ever answered. You pledged 5% of the profits to Kicking it Forward. Was there any money ever handed over to them?
You claim to not be dodging questions but I keep asking how many units are left to ship and you refuse to answer. Why is that?
I believe that if you had less than 23 units to ship that you would be proud to share that I am wrong and more importantly that you have less than 23 units left to ship. You keep refusing to answer the question, "How many units are left to ship?"
Because you refuse to answer the question, it would be fair to assume that you actually have more than 23 units left. There's no reason to not answer that question unless you are ashamed of how much progress you haven't made.
"I have not dodged any questions I stated we are still shipping you gave the number of 23 not me I gave a rough percentage"
If you are going to call me out for my math skills, I would appreciate it if you were to correct me with an honest answer as to how many units are left to ship. You claim to give a "rough" percentage but you clearly said, "I've completed 98.5% of all pledge gifts".
I've been reporting that there are 23 units left to ship for months now and you just decided to call me out for it? If I'm wrong then give me and your backers a solid number. That seems pretty fair to me.
In December's update you said, ". I've completed 98.5% of all pledge gifts and intended to make it 100%."
Through Kickstarter you had 1567 units sold.
If you completed 98.5% of 1567 units that would leave 23.5 units.
So how many units are left to ship today?
I understand things happen but you aren't being honest and open about what those things are. Why not just tell us why you haven't been able to ship?
You always reply to me with a long message but you don't ever answer these questions.
@Justin Baze I have contacted Daniel directly to clarify his address and such I don't know why he got sent that message there was one other Daniel that sent me a PM giving his address and I replied to the PM via my phone either way something went a wire and the issue is being addressed and taken care of as Daniel never sent me a PM here only two messages I sent out.
I have not dodged any questions I stated we are still shipping you gave the number of 23 not me I gave a rough percentage and in my status update I said it would be unfair for me to give a firm date as things can and do happen as I outlined in my second to last reply some of the issues and what I have done to resolve them.
Continuing to ask the same question doesn't change the facts you have no proof if I'm shipping or not shipping consoles you state I have not but have no proof it is just a theory. I have made a promise and have continued to fulfill the promise everyone who pledged for a console will get their console. If I keep pace we should see complete fulfillment in near future.
The update from February says, "If for some reason you have not sent me a PM with your current complete postal mailing address please do so as soon as possible."
You clearly knew that Daniel hadn't received a unit in January. Why weren't you contacting him directly through PM if you needed more information?
You keep dodging my questions so here we go again....
You said about 23 units were left to ship in December 2015. How many units are left to ship now? Why haven't you been able to ship the remaining 23 units in the last 3 months?
You said there was a shipping issue but that it was resolved and shipping would continue. You had enough confidence to PROMISE that shipping would be completed by Mid March. What happened between January and Mid March that stopped you from fulfilling your PROMISE?
@Daniel I only see two messages both which I sent. In February I posted a status update I requested anyone who had still not received a unit to PM me here with current postal address to catch up with anyone who had still not received a console.
@Justin Barwick What private message are you referring to?
I have only received two messages from you. The first one that you had issues with your phone and LinkedIn. The second one I got you said the following:
Jan 12, 2016
I apologize for not getting back with you to confirm indeed I have your address change/Confirmation. Our goal is still to finish shipping of all units by the end of January 2016 and get you the product you backed and deserve.
Once again my apologies for the delays I can never apologize enough for all the issues and delays.
My interpretation of the above message is that you already have my shipping address and I can't see any request for me to answer this message.
"We are still shipping consoles and addressing issues as they arise not as quickly as I would like but it is being done. "
Ok, but why? You still refuse to give a clear explanation as to why you haven't finished shipping. I understand that they may be a few stragglers that weren't necessarily your fault and I understand that there was a shipping issue here and there. But what about everyone who has does exactly what you asked them to do? Why haven't you shipped their units yet?
You did promise every backer that they will get a console but you also promised you would be finished with shipping Mid March and then didn't and you still don't have an explanation as to why.
@Justin Baze Yes at one put I was shipping consoles for GWW and also shipping units to backers at the same time which he paid for me shipping them for him this was well over a year ago and addressed then. I don't see how that directly ties him to GCW. I also don't see that he was a backer correlates to him as a vendor. E-mailing him then and now is uncalled for and not needed.
I consider every backer important and valuable to the existence of GCW as a company without them the company would not exist and without the developers the GCW Zero would just be hardware. I don't consider you a necessary evil but a backer just like the rest here on KS.
I think at times you give half truths or conspiracy theories to try and stir the pot as I have stated in the past. Just like the comment you left about Dingoonity in your previous post you didn't have all the facts and posted anyways.
I hold no grudge and value you as a backer I just wish you would be constructive and helpful versus trying to stir the pot and posting things you don't have full details on. Daniel is one example he has never contacted me via PM letting me know he never got a console or a current postal address.
Taran Montaperto has had a console shipped twice both times it was lost by postal service and one is in limbo on it's return. I just got refunded for Luca Donaggio so I will ship him a new one.
Even espresso had a lost unit and it was finally returned and reshipped and he received it there are lots of issues and most if not all are addressed. We are still shipping consoles and addressing issues as they arise not as quickly as I would like but it is being done. Unlike other campaigns that folded I have continued to communicate and ship consoles versus going dark and doing nothing. As I promised before every backer that made a pledge will get a console.
"They are not tied directly to the KS project or GCW as a company other then being a re-seller. "
Actually, Joe from thegww was a backer of this Kickstarter project. When he first started selling the GCW Zero over a year ago, I asked if he realized that there were still MANY backers waiting for their Kickstarter unit? He said he didn't know that there were still backers waiting so I wanted to make sure he realizes RIGHT NOW that he is making a profit off of Kickstarter backers that still don't have their units.
You can say that he has nothing to do with GCW or Kickstarter but that isn't entirely true. Let us all remember that when he first started selling units, you were packaging and sending them directly to their individual customers from GCW HQ instead of shipping out individual Kickstarter units to backers that had been waiting a very long time. Necessary evil eh?
You should consider me the necessary evil! I've told you for literally years now that when you finish shipping the remaining Kickstarter units that I will disappear. I am a backer of this project and I believed in you and gave you money just as every other backer here has. You made an awesome little handheld gaming system but you still treat your backers with disrespect as you have for a very long time. It's my right as a backer to follow this project and stay involved until every last unit has been shipped. That is the necessary evil.
How about some honesty? How many Kickstarter units are left to be shipped? You said about 23 units were left to ship in December 2015.
Why haven't you finished shipping the remaining units left? You said you resolved the shipping issue back in December and would continue shipping but that was over 3 months ago. Are there other issues you aren't being honest about?
Have you been unable to ship because you don't have the money to ship more units?
Have you been unable to ship because you don't have any units to ship?
@Justin Baze which someone would label as an attack it was not warranted or called for a re-seller/vendor has nothing to do with this KS they are just that a re-seller/vendor.
They don't need to be pestered or questioned as to what they are doing or not doing as they are not tied directly to the KS project or GCW as a company other then being a re-seller.
As for what is happening on Dingoonity might want to read reply I just sent and all the facts.
Once again, no explanation as to why you refuse to ship the remaining Kickstarter units.
I didn't attack a reseller. I asked how he felt about making a profit off of these backers that are still waiting for their unit to be shipped which he never replied. He is making a profit while people have paid for their units over 3 years ago and are still waiting.
You might want to check out the latest Dingoonity post where it shows you lied to one of your customers and sent them a faulty replacement unit. Way to go!
@David Meggyesy got to the bottom of your console and where it is once we got the unit back I put it on bench to be tested as it had been lost numerous months and wanted to make sure it was OK. the battery was dead but it should have been given a priority to have battery replaced and be shipped out immediately for dropping the ball I apologize. I will get it out this week with a brand new battery installed and fully tested.
@Justin Baze attacking a re-sellers/vendors via e-mail for selling a product just as you have attacked others in forums etc is not warranted or needed. The GCW Zero has new ports of emulators, games, and applications coming out about every two weeks so to say it is dead is a weird statement.
Open source development takes time and effort to put down the development team as you have for the past three years and others is what has gotten you banned on numerous occasions from forums. I've also explained to keep GCW viable it is a necessary evil to keep supplying re-sellers/vendors consoles to keep going not a choice I like but one I must do.
@Daniel You never responded via private message as requested awhile ago in updates to confirm your postal mailing address and that you had not received a unit as I have explained in previous updates with the issues we had with shipping company that was to handle all over seas packages and to private message me if you did not get your pledge reward and current postal mailing address.
@ Daniel - Here is one of the places where your unit has been sent to, http://thegww.com/buy-gcw-zero/
Justin Barwick has been able to send 2 shipments of units to them in the last 2 months and they are already expecting to be restocked a 3rd time in mid April. I've emailed Joe at thegww and he didn't bother to respond about how he's making profit off of this Kickstarter project and that there are still backers that have been lied to and have had promises broken time and time again.
Justin Barwick refuses to give a clear explanation on the reasons behind him not shipping the remaining units. He's unable to ship single units to Kickstarter backers that have paid over 3 years ago yet he is able to send hundreds if not thousands of retail units out to retailers in the last 3 years. Not only that, the GCW Zero is damn near dead. There hasn't been a firmware update for almost 2 years now and there is no word on video out or USB otg. The GCW Zero used to be something exciting but it's old news now and that shows by the lack of posts on the "unofficial" GCW Zero message board Dingoonity. There are still a few very talented developers working on new projects but the GCW Zero is well past it's heyday and because of Justin Barwick, you missed out.
How can you still be shipping out consoles?! Some people got their units late 2013.
Every update I get from this project is always the same "We'll be shipping the last consoles soon".
And no, I haven't received any console yet.
"Just fulfill your obligation, ship the product, and finish this farce. This is ridiculous."
There has to be more going on here than he has told us. Almost 4 months ago he said that 98.5% of the units had been shipped which is about 23 units. If there were truly only 23 units left, why haven't they been shipped? It seems like it would be pretty easy to ship only 23 units.
Are you ready to be honest with your backers Justin Barwick? What is going on and why haven't you been able to ship the last 23 units?
It's inexcusable and absurd that shipments are STILL incomplete. Nearly 2 years ago, on July 6th, 2014, the "final 14" were being shipped. Just fulfill your obligation, ship the product, and finish this farce. This is ridiculous.
"as I addressed in last update I didn't make a firm date"
Once again, you are contradicting yourself. In the update from February 11th you said, " I can promise it will be as soon as possible and before mid March 2016"
You may not have given an exact date but it is now April so what happened to your Mid March promise?
How is it that you are able to ship units to thegww.com but you refuse to ship the remaining Kickstarter units? You are able to give a date to them which is Mid April but you can't give a date for the Kickstarter units?
@ David Meggyesy- Justin Barwick is obviously just messing with you! You should be posting here everyday until you get your unit. I would recommend that to anyone still waiting. Fill this message board with your stories and put some serious pressure on Justin Barwick!!!
@Justin Barwick... Well, I mean, your Jan 26th message was:
"Just physically got your package back will check and attempt tomorrow watch for movement"
and Feb 11th was:
"Should be getting your returned in next couple of days then will reship"
So do you have it back? Are you reshipping it? What exactly is the status? Because as far as I can tell your Jan 26th and Feb 11 messages contradict each other.
Or are you telling me that you've been waiting *seven* weeks, since Feb 11th, for the console to be returned to you?
@David Meggyesy As I replied awaiting return of the console and then I would reship on February 11th, 2016.
@Justin Barwick " I should have stated with a new tracking number this was response to message you sent on February 10th, 2016."
Any luck on that tracking number? Still no sign of tracking number or console.
@Justin Baze The hardware itself has a one year warranty in the GCW Zero as for the battery we can not control the customers charging patterns therefore we limited it to a six month warranty on the battery now. As for updates I was on planning on making one today and as I addressed in last update I didn't make a firm date as I felt making one would be an insult. We are still shipping consoles and trying to address those that are lost or rejected at customs for odd reasons or failure to pay customs/vat fee which is odd as some people have stated they were never notified the package was in customs in their perspective countries.
I've also address firmware updates in the past the developers are always working on the firmware and doing so in there spare time along with porting new games/applications. Last update I got a firmware was forthcoming but no ETA.
It looks like Justin Barwick is keeping his retailers up to date when to expect more units to be shipped to them but there hasn't been any update here on Kickstarter since February 11th. All Kickstarter units were promised to be shipped before Mid March. Today is the last day of March and there has been no updates.
Also, I see that you are now only offering a 6 month warranty on the battery and still 1 year on the console itself. Why is that?
Any new news on the GCW Zero? Any plans for a firmware update since we are coming up on 2 years since the last firmware update?
Here are your words from the last update,
"To give as exact date would be a insult which I don't want to do as you are all deserving and the fault is mine. I can promise it will be as soon as possible and before mid March 2016."
We're past mid March so I was just wondering if all units had been sent out yet.
If you miss a goal, you have a responsibility to keep your backers updated.
Once again, Here is a statement from the Kickstarter FAQ, "If problems come up, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is crucial."
Good news (for those who already got their device...): ScummVM 1.8 is now available for the GCW Zero! Check it out: http://scummvm.org/news/20160304/
Mid March is next week! How is the shipping coming along?
I see you've been able to send 2 shipments to thegww.com for them to sell as retail units.
Yesterday I got a reply from Justin Barwick, he promised to check the status of my shipment and let me know ASAP.
I check every now and then on USPS site with the tracking # Justin Barwick gave me on January 27, but it still says: "PRE-SHIPMENT INFO SENT TO USPS", so it hasn't really been shipped yet. I've been waiting for so long that another couple of weeks is no big deal, but the lack of communication from Justin Barwick is disconcerting. Why is it taking so long if it's just a matter of giving away the package to USPS? Usually I don't rant publicly here, but I've written two PM to Justin Barwick already and I'm still waiting for an answer. Let's hope that he could meet the March 15 deadline this time!
Hi Justin, I've also left a message on Kickstarter and on the email provided previously but haven't received a response yet. Happy to wait because I know you will deliver in time, but any communication will be greatly appreciated.
I replied on February 11th, 2016 the day after you messaged me in that message I stated I would reship in next couple of days. I should have stated with a new tracking number this was response to message you sent on February 10th, 2016.
11th Feb, KS message to @Justin Barwick:
So am I to be expecting a new tracking number, or the old one? There has obviously been no movement on the old one...
No reply as yet.
@gustos247 dead how as in your battery has issues or you have wore out the unit? As for the community around the GCW Zero it is very much alive ports of APPS/Emulators/Games are coming out on a regular basis by lots of Developers Zear, JohnnyOnFlame, David Knight, Dsmagin, GECCA, MikeDX and many more have done great jobs at keeping these kinds of things coming.
The Core OS developers are also hard at work always changing and evolving the firmware but you have to remember they volunteer so somethings take time. We have over 107 ported or actually designed for GCW Games and over 30 ported emulators.
Here are just a few places you can find the newest games etc:
Also some great news on a new emulator in the works here are some videos it's great how third party developers and our development team have worked so hard and made so much great stuff with out them the GCW Zero would just be great hardware with no purpose.
I agree Jason, can't imagine what could cause such a delay. I feel blessed I got my console years ago.
The damn GCWzero is practically dead now.
@Jason Wilf for USA we did a mass mailing of units via Fedex Smartpost which is a deal where Fedex took the package to the nearest post office to a destination address and the package from that point was carried by USPS.
As for Europe and overseas we relied on a fulfillment house to ship packages it was a fiasco they stated they shipped packages that were never shipped etc. It was addressed in updates right after it occurred. Needless to say I was out a lot of money and no clue as to what had shipped or not shipped and with records I had tried to confirm as best I could. I have pretty much shipped every console since out of the remaining money I was able to get back from fulfillment house that was left for shipping to ship the remaining backers who made their pledge for a console.
I made a promise and I will follow through with the promise everyone will receive the console they made a pledge for.
I got my unit literally October 2013-- am i missing something--how are there still people waiting for theirs? This seemed legit to me
Yes as soon as I saw the post from Robin and asked for his current postal mailing address just as I advised everyone to do so in the last two updates in December and January so yes I'm getting PM's from people that did not see update etc. I'm also responding to just general questions etc.
As for you being banned from Dingoonity that was a decision made by the admins of Dingoonity not me and from reading it was for more then just one occurrence and repeated requests to adhere to forum rules. But that is neither here or there and doesn't belong here in Kickstarter comments.
As I have stated here in comments section we are still shipping and will continue to ship until everyone gets their KickStarter console.
@ Robin - Justin Barwick isn't making public statements as to why units haven't been shipped yet but if you PM him, he will reply I guess? I'm not really sure.
@ Justin Barwick - Back in July, I mentioned the broken links to Zear on Dingoonity and he told me there was a backlog of updates that needed to be made. I told him he might want to ask GCW for some help if the current volunteers are overworked because it's so important to keep social media and website up to date. He then banned me. He's such a great guy, I miss him.
You don't have to post your personal problems but you set yourself a goal to finish shipping by the end of January. There hasn't been an official update made since. If you miss a goal, you have a responsibility to keep your backers updated and not after they PM you asking what is going on. Once again,
Here is a statement from the Kickstarter FAQ, "If problems come up, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is crucial."
Definition of Crucial: decisive or critical, especially in the success or failure of something.
Hey, long time no hear.
You've sent me a PM on 17. Sep 2015, I immediatly replied back the same day with affirming I still have the same shipping address since 2013, but I have not heared from you after my PM. Let's keep in touch, say twice a year?
Damn, I really do not want to sound like a troll and I am absolutly sorry for that. I don't know why I still care for that device. Maybe I can ask a final favor of yours? Please tell me to not wait anymore. Then I can probably close that case and move on.
The broken links on the website are fixed thanks for pointing out there were more then I realized as for the developers they donate there time on the firmware and OS so please leave them out of comments. They work very hard bringing new ports of games and working on the OS everyday without them the GCW Zero would not work and just be hardware.
As for units yes they were sent back and some still present the sticky button issue not all two options were posted https://www.kickstarter.com/projects/gcw/gcw-zero-open-source-gaming-handheld/posts/885339 also for anyone who wanted smaller buttons/dpad they could request them I'm still tracking down that post.
Yes personal things happen in everyone's lives those things are exactly that personal and don't have to be posted it has nothing to do with being honest or forth coming. I've posted personal things in the past and had you call it a lie or stall tactic when actuality it was very real, why post my personal life unless it pertains directly with this Kickstarter.
As always those who need to know about my personal life or inter-workings of GCW are notified immediately. As to why I supply retailers I have already address this numerous times.
1."Shipping is not delayed again......"
You had a goal that all units would be shipped by the end of January. Shipping has obviously been delayed because we are 1/3 through February and you are still talking about address confirmations.
2."As with all sites there are broken links from time to time....."
Once again, I call BS. You've had broken links on your web site for MONTHS AND MONTHS AND MONTH. My point about the developers is that they must be exhausted dealing with you because you are not an honest person.
4. Once again, this is a BS statement. Your last statement regarding the buttons you would send out said that once you received the replacement buttons, you would let everyone know. That never did happen. You never announced that you had new buttons in hand and ready to ship. Weren't a majority of the Kickstarter units sent back to China to have new buttons installed? Only if Justin Barwick says so, right?
"As for doing the right thing...." Sure, you can say you are doing the right thing by continuing shipping units which is true. Doing the right thing also means being honest and open. Here is a statement from the Kickstarter FAQ, "If problems come up, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is crucial." You choose not to be honest and open.
"As for doing the right thing...." You keep supplying retailers with new units yet you refuse to finish shipping Kickstarter units. Continuing to ship units might be the right thing but to ship units to retailers first is not the right thing considering you promised your backers that they would get the first units shipped over 3 years ago.
" the backers have their own voices and can comment on their own " - I've had plenty of people thank me for standing up against you and calling your BS so once again, you are wrong.
How about a truthful update like you are supposed to do? Why couldn't you ship the last 23 units in a month and a half? That's less than 1 unit a day to ship. There's more to this story and you are not being honest.
1. Shipping is not delayed again and packages and pm to those who need to confirm an address etc are being sent or replied to.
2. Please leave others such as developers and other backers out of your comments because clearly your dispute is with me not them. As with all sites there are broken links from time to time and they will be resolved.
3. My statement I made was referring to fact your pledge gifts have been received and you are asking about the status of others as I've said in the past any backer can voice their own opinions and ask questions for themselves they don't need you to do this for them.
4. As for the buttons/dpad that relates to the smaller ones we had made after the issue arose at beginning of the Kickstarter and as far as I know anyone who did request those did get them shipped to them. The new buttons that are for sale are by a community member and I'm not making any money on them nor did I have direct influence other then testing and trying to make them a reality by helping any way I could.
As for doing the right thing I am doing it by continuing to ship consoles and complete this Kickstarter the wrong thing would be just to walk away. I'm not chastising you I'm just stating a fact the backers have their own voices and can comment on their own they don't need you to stand up or comment for them on their behalf.
You have a responsibility to keep all of your backers updated. You haven't answered my question as why shipping has been delayed once again. You set yourself a goal and failed and you wonder why I'm asking questions? Throughout this whole campaign you have lied to your backers. You've gone into hiding like a coward instead of being honest about what's going on.
How about when you do miss your own shipping goal, you make an official update like you are supposed to do?
You haven't finished your obligation to me as an early adopter or for this campaign. As an early adopter I am still waiting on my etched glass that you promised to send to all early adopter backers as a way of saying thanks for putting up with your constant lying/delays. Also, you said when you had new buttons made that you would be shipping them out to anyone who requests them. Instead you are selling them through a web site. Lastly, I don't see my name receiving credit on your web site like you are supposed to do.
Actually, your web site is a bit of a joke. Have your trusty developers/volunteers given up on you? When going to the retailers section there are broken links and plenty of retailers that won't do business with you anymore because you are so shady. It's been like that for months now and nothing has changed. There hasn't been a firmware update since August of 2014. That was about the same time that the last update was made to your site.
When this Kickstarter project is finally finished there is plenty of information on these pages to show the kind of person you are. You've never cared to do the right thing and just be honest and open.
Instead you chastise backers like me who've stood up to you and have asked you to do the right thing.