CES Experience - The Good News and the Bad
It's been quite a long time since I've given you a meaningful update on the progress of getting Geek Out ready to ship. So here goes.
First of all, we debuted Geek Out to the masses at International CES 2014. I met so many of our backers at the show, all of which had the chance to listen to Geek Out. Unanimously, I was told that you were very pleased with the sound quality Geek Out delivers.
And now for the bad news.
We literally plugged and unplugged Geek Out hundreds of times a day throughout the show, and in the course of this abuse we identified a hardware problem. The USB connector that we selected has "sagged." Upon closer examination, we've determined that the connector overheated during the manufacturing process, causing it to sag and the plastic to bubble. This causes the unit to intermittently lose connection to the computer.
We have put a stop to the assembly of the 8000 units we ordered. Unfortunately, we may have to scrap this first round of assembled circuit boards, but it's a better option than sending them out to our backers only to fail in a very short time.
We are trying to determine why this problem occurred and how to fix it. We think we'll have a good answer for you within three days. So, I'll update you on our progress before the end of the week. We're sorry this will certainly delay shipment of the units, and hope we can find a fix very soon.
Thank you for your patience and support of our project! I appreciate it very much.