Funded! This project was successfully funded on September 12, 2013.

Update #33

CES Experience - The Good News and the Bad

25 comments
17 likes

It's been quite a long time since I've given you a meaningful update on the progress of getting Geek Out ready to ship.  So here goes.

First of all, we debuted Geek Out to the masses at International CES 2014.  I met so many of our backers at the show, all of which had the chance to listen to Geek Out.  Unanimously, I was told that you were very pleased with the sound quality Geek Out delivers.

See more pics of the show on Instagram!
See more pics of the show on Instagram!

 And now for the bad news.

We literally plugged and unplugged Geek Out hundreds of times a day throughout the show, and in the course of this abuse we identified a hardware problem.  The USB connector that we selected has "sagged."  Upon closer examination, we've determined that the connector overheated during the manufacturing process, causing it to sag and the plastic to bubble.  This causes the unit to intermittently lose connection to the computer.

Sagging USB Connector
Sagging USB Connector
Bubbled Plastic Inside the USB Connector
Bubbled Plastic Inside the USB Connector

We have put a stop to the assembly of the 8000 units we ordered.  Unfortunately, we may have to scrap this first round of assembled circuit boards, but it's a better option than sending them out to our backers only to fail in a very short time.

We are trying to determine why this problem occurred and how to fix it.  We think we'll have a good answer for you within three days.  So, I'll update you on our progress before the end of the week.  We're sorry this will certainly delay shipment of the units, and hope we can find a fix very soon.

Thank you for your patience and support of our project!  I appreciate it very much.

Eric Neff, Peter J Ward, and 15 more people like this update.

Comments

    1. Missing_small

      Creator Chris B on January 16

      Gavin and team: I've launched a product at a show before and understand that the rigors of that environment can identify unexpected results. Kudos to you for fixing the problem before you ship product!

    2. Missing_small

      Creator Kevin Trieu on January 16

      Wow, that looks pretty bad. Like Frederick, I'm also wondering if I can test one of the defective units you intend to scrap. Not sure if you're going to try to fix them all instead though, if maybe that's a logical course of action once you find out what the problem is.

    3. Fb_profile_picture.small

      Creator Larry Ho on January 16

      For the headphone connector, we caught that issue two months ago. So this version's headphone is working as a charm. Especially considering we plug-in and out around 100 times per day for the whole CES. Geek Out pass on this this test.

    4. Missing_small

      Creator Patricio Fainberg on January 15

      Thanks for inform us the problem. I hope you can fix it and deliver by the end of the month

    5. Missing_small

      Creator Jan de Vries on January 15

      This issue popping up just before shipments should start gives me the creeps ....

    6. Chewie.small

      Creator Xuan-Viet Vu on January 15

      Thank you very much for the update Gavin.

      Take your time to analyse why the connector 'sagged'. It may really be of constantly plugging it in and out at CES and constantly straining the USB connector.

      Better getting a solid unit than a faulty one. How are the headphone outputs looking? Is there a visible wearing effect of constantly plugging in headphones?

    7. Missing_small

      Creator jeffrey lamigo on January 15

      please change my order to geek pulse thanks

    8. Minion.small

      Creator johnMW on January 15

      A more rigorous test is needed to ensure top reliability.
      would be a shame to see a top quality product not living up to its own standard.

    9. Fb_profile_picture.small

      Creator Gerald Pfleging on January 15

      Glad you caught it, but maybe you should have used some of the cycles from your other campaign to make sure you make this product rock solid before spending soo much time and effort on a 2nd product...still can't wait to get my hands on this though.. Hope you find an easy fix..

    10. Missing_small

      Creator Michael Avery on January 14

      As more than a few people have said, I'm sorry it happened, but delighted you are doing the right thing about it

      @David - there's no QA as solid as a trade show. I suspect that the unit with the original USB jack would have lasted most of us for several years. Good enough for most manufacturers. I'm very glad they are doing the right thing, however the flaw was found!

    11. Missing_small

      Creator Alexius Liljegren on January 14

      Gavin,
      I'm one of the backers here and at IndieGoGo - you guys should not be sorry at all because of this! On the contrary, I, and I am sure pretty much everyone else as well, am truly happy that you realized this NOW instead of at a LATER point! I am more than happy to wait for the REAL thing! Cheers!/Alexius

    12. Curious_cat.small

      Creator Dr. Z. V. on January 14

      It's a good thing you managed to pinpoint this issue before the first batch was released. Hopefully you'll be able to sort it out soon. All the best in your efforts!

    13. Missing_small

      Creator Frederick Fields on January 14

      I'd like to test drive a defective unit if it is going to get scrapped any way. I'll pay shipping too.

    14. Fb_profile_picture.small

      Creator Kevin Huang on January 14

      Thanks for not pushing out a subpar product. I look forward to listening to mine!

    15. Missing_small

      Creator Mathan on January 14

      Good decision.

      Any review by any of the backers on the signature?

    16. Missing_small

      Creator Aprilia on January 14

      Female usb?

      Thanks for not sending us this batch

    17. Unclesam.small

      Creator Tom Anderson on January 14

      Thanks for your diligence. We look forward to getting the perfected product into our hands.

    18. 14604_.small

      Creator Rui Umbelino on January 14

      We understand, and that was the best decision!

      Hope you can fix it soon.

    19. Missing_small

      Creator Kam Bhagia on January 14

      Not a problem. As a software developer, I know what it feels like to find a bug at the last moment. So if you need more time to sort things out, fine by me. Thanks for the transparency.

    20. Missing_small

      Creator Kurt Bauer on January 14

      Thanks so much for the update. Good luck sorting it out.

    21. Fb_profile_picture.small

      Creator Christian Demsar on January 14

      Wow, thanks for not screwing us over!

    22. Missing_small

      Creator Rich Newnham on January 14

      Good call. Shame that this issue came up, but kudos for not looking the other way. Plenty of the big manufacturers would have just sent them out anyway and blamed the users.

    23. 481370_3719412858088_790374050_n.small

      Creator Gavin Fish on January 14

      We thought our process was pretty strong, David. But QA didn't catch it.

    24. Sexytoadwu4.small

      Creator David Glow on January 14

      Gavin, why didn't some good old-fashioned QA identify this before a happenstance finding at CES?

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