Just got my custom card today (they were sending it late to me, for some reason).
It is sent by The Game Crafter.
Different color on the front and back of the cards.
Cannot use it without colored back sleeves, too.
If printing from TheGameCrafter (different printer and different quality from the one in China), somehow i feel useless complaining and demanding it to be corrected. sigh...
I have sent email to: pixellincoln1809@gmail.com (Jason) on August 12th. But no reply.
The subject is: Re: Peter Soekamto - 2 Custom Character Cards- ETD.
Is anyone else disappointed with the quality of their custom character card? Mine looks like it was printed on a home printer or at one of those speedy copy places. The graphics are blurry and hazy and the colors are faded and hardly resemble the rest of the cards in the game. There's no way I can use this card in my game, the back would stand out like a sore thumb!
Finally got my game, and the custom card arrived the same day in the mailbox, so yay! :D
Spent a while putting sleeves on all the cards and organising them with the index cards.
Noticed a rather glaring disapointment: The characters are bland. Each and every one of them are of the 'collect this suite to get 10 points', which I feel is rather disapointing given that we were encouraged to be creative while making our custom characters. So the only character in my game that actually has an interesting effect on gameplay, is the custom card I made myself, while there is virtually zero difference in gameplay between any of the other myriads of characters that can be added to the level decks (aside the picture on the card).
I feel this was one area where there really could have been done something cool with making the characters more unique, yet they are even more generic than anything else in the game :(
Oh well, at least I'm positive I'll alaways be added to a level deck when my game is played, given how it's the only character in my game that actually has a gameplay effect.
Played a few games now and it just... isn't any fun.
It seems like players are always jumping over cards because they can't really buy or kill more than one thing a turn. (We're playing in easy mode.)
When it comes to the final boss, it's just a game of going around and losing lives until one player manages to draw exactly the right hand to kill it. There isn't really any interaction between cards at all, and there isn't a sense of building up an awesome deck to kill/buy things because the cards you're buying aren't really better or stronger than your starting cards.
Playing with better (more expensive/stronger) cards just makes the jumping problem worse, rather than making for a stronger deck.
I feel like I'm missing something here, given how everyone else seems to be really enjoying the game. :\
My custom cards came in (featuring my wife with child, and me with child)! Showed them to my wife, who was surprised and amused! Time to see how these fair in gameplay!
danish importregulations getting my balls in a twist because they can't cope with the concept of kickstarter and keep saying stuff I don't have, nor ever had, is missing -.-
I just want my fragging game.
I am missing separators for "Duck", "Berserker Burger", "Boxing Glove" and "Chicken Cannon"... Is that normal? Should they go into the "extra" section?
Was Vampire Hunter included in every copy of the Cheat Codes pack? If so, I feel a bit bummed that I paid $10 for ten extra cards that the Cheat Code non-Vampire level(s) got for free...
I'm pretty sure the "Reward Certificate" is the form we filled out to get the game shipped to us... if you go back and re-read Update 40, they discuss it there.
Custom card update: I spoke with Game Salute and they advised that they are shipping the custom cards separately, and that they will be sending the custom cards within the next two weeks.
last week I got an email s last week I got an email saying the game was shipped but just this morning I got another email from Kickstarter saying that in order to ship my product they need to ask if I redeemed my coupon. I'm not sure what this coupon is?
Received the game on Saturday, demoed it for the board gaming group on Sunday, all three other players immediately asked how they could get their own copy.
@Steven and everyone else - I reached out to Game Salute about the custom cards. Hopefully we have an answer very soon. I know that shipping them separately was discussed, but I do not know what the final decisions were. I'll keep in touch for you all.
I also have not received the 'Pixel You' card, everything else is great though. Several people have commented on not receiving their custom cards and I have yet to see any kind of acknowledgement. Is this being looked into? Is anything being done about it? Any response to this would be appreciated.
It's not your fault Pete. No one else here at Kickstarter charges U.S. backers for shipping... It's easy to forget because that's usually a given and expected perk for your pledge support.
So... it would seem I made the same mistake here that I did with Goblins Drool, FR... forgot the shipping. I wrote to Frank at Gamesalute - do I need to do anything else? Thanks and many apologies for my apparent inability to read and comprehend basic instructions. :)
So I received my package 4 days after receiving the tracking number. One might think 4 days is reasonable, but not when the damn facility is an hour away. That to me is a bit ridiculous. To make matters worse, I open the package and find I'm missing half the items I pledged for in this campaign. I always tried to ignore the negative view and reputation of Game Salute, but I think I'm about ready to take my blinders off now.
I've seriously had it with Game Salute. Every Kickstarter I had backed that utilizes Game Salute as a distribution arm has been been completely screwed and a nightmare to deal with. Their customer service is atrocious and their business ethics are questionable.
Hey, you are lucky. I got my tracking number on Monday and it still just says 'initiated'. Not even picked up, on the date that it originally claimed it was going to be delivered. How fun.
Mine just magically was picked up too, but since im shipping to my workplace the saturday delivery means monday for me. At least I have a solid date now.
I just love how they claimed the packages would be sent on July 1st. Now here we are on July 10th and FedEx shows this: "10 July - 2:44 PM - Picked up - LONDONDERRY, NH". I think at the very least you owe us all an explanation. A partial or full refund of shipping costs would also go a long way towards making this right.
@Craig Likewise. My notification came Monday, but the tracking number didn't even work until Tuesday. The status of the package is still "Shipment information sent to FedEx", so I guess it hasn't actually shipped yet. It's honestly kind of insulting. :\
(If this is solely an issue with FedEx tracking, and the game has actually shipped, then apologies for the assumptions.)
@Scott If the point of a Kickstarter was only to get the game, then yes, I agree with you (to a point; a 30 day delay in shipping, or a week delay after shipping payment would be unreasonable with any standard retailer). But Kickstarter is about more than that... it's about the process, updates, and being prioritized, in some sense, for your belief in a product that doesn't exist yet.
I don't have too many complaints about the actual campaign or production delays (the expansion pack with the Bicycle playing cards was pretty sketchy though), but the response and lack of information provided in this bungled shipping process has pretty much negated any good will or understanding I would have had. It feels like we're being treated worse than people buying the game after it's available at retail, with nothing more than vague, "We'll do better next time." responses.
So I get my shipment notification and my tracking number on Monday. "Horray!" I say. My wait is finally over.
However it is now Wednesday and the only activity shown is "shipping information received" which means my package hasn't even been picked up by fedex yet? I pay boardsandbits $9 for shipping and I get a package in 2 days. It's been 10 days since you've "begun shipping" and 3 days after my shipment notification with my package still sitting there. This is a fascinating process, especially since the game has been sitting on a pallet for 30 days now...
Whoops, I've forgotten to pay the shipping until now, but I can't reach the Game Salute store page in order to pay for it. Has anybody else had the same problem?
Game's on its way! Very excited to see the final results.
I hope eventually, all the "upset" will step back for a second, and realize that while they've been waiting for a long time...in the end it is just a game. This has been a long road, with lots of changes and bumps along the way. Keep things in perspective...and keep positive. The games are coming, and we can finally share them with our friends.
I'll second the statement that a month between getting the games and shipping them out is simply unacceptable. If you're too busy with other projects, hire a couple of temps to do grunt work. Will we ever get an explanation as to why the games were just sitting in a warehouse for so long before they started shipping?
Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
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Show older commentsPeter Soekamto
Superbacker
on
@HotMayoSandwich:
Got the same problem.
Just got my custom card today (they were sending it late to me, for some reason).
It is sent by The Game Crafter.
Different color on the front and back of the cards.
Cannot use it without colored back sleeves, too.
If printing from TheGameCrafter (different printer and different quality from the one in China), somehow i feel useless complaining and demanding it to be corrected. sigh...
Peter Soekamto
Superbacker
on
To: Game Salute/ Jason,
I have not received my custom card.
I have sent email to: pixellincoln1809@gmail.com (Jason) on August 12th. But no reply.
The subject is: Re: Peter Soekamto - 2 Custom Character Cards- ETD.
please respond.
Thank you.
Peter
HotMayoSandwich
Superbacker
on
Is anyone else disappointed with the quality of their custom character card? Mine looks like it was printed on a home printer or at one of those speedy copy places. The graphics are blurry and hazy and the colors are faded and hardly resemble the rest of the cards in the game. There's no way I can use this card in my game, the back would stand out like a sore thumb!
Daniel
Superbacker
on
Finally got my game, and the custom card arrived the same day in the mailbox, so yay! :D
Spent a while putting sleeves on all the cards and organising them with the index cards.
Noticed a rather glaring disapointment: The characters are bland. Each and every one of them are of the 'collect this suite to get 10 points', which I feel is rather disapointing given that we were encouraged to be creative while making our custom characters. So the only character in my game that actually has an interesting effect on gameplay, is the custom card I made myself, while there is virtually zero difference in gameplay between any of the other myriads of characters that can be added to the level decks (aside the picture on the card).
I feel this was one area where there really could have been done something cool with making the characters more unique, yet they are even more generic than anything else in the game :(
Oh well, at least I'm positive I'll alaways be added to a level deck when my game is played, given how it's the only character in my game that actually has a gameplay effect.
Alan V on
Played a few games now and it just... isn't any fun.
It seems like players are always jumping over cards because they can't really buy or kill more than one thing a turn. (We're playing in easy mode.)
When it comes to the final boss, it's just a game of going around and losing lives until one player manages to draw exactly the right hand to kill it. There isn't really any interaction between cards at all, and there isn't a sense of building up an awesome deck to kill/buy things because the cards you're buying aren't really better or stronger than your starting cards.
Playing with better (more expensive/stronger) cards just makes the jumping problem worse, rather than making for a stronger deck.
I feel like I'm missing something here, given how everyone else seems to be really enjoying the game. :\
Willie Hung on
My custom cards came in (featuring my wife with child, and me with child)! Showed them to my wife, who was surprised and amused! Time to see how these fair in gameplay!
Ricky Rowe on
Custom card arrived today!
Daniel
Superbacker
on
danish importregulations getting my balls in a twist because they can't cope with the concept of kickstarter and keep saying stuff I don't have, nor ever had, is missing -.-
I just want my fragging game.
Rob Gould on
@Chris Oh great, I'll look forward to that :)
Chris Wilkes
Superbacker
on
I'm in the UK. Had to pay import tax to Parcel Force on Saturday and it was delivered yesterday.
Rob Gould on
Anyone in the UK (Or outside the US) have theirs yet?
Toy203 on
I am missing separators for "Duck", "Berserker Burger", "Boxing Glove" and "Chicken Cannon"... Is that normal? Should they go into the "extra" section?
Jeff Cramer on
Don't feel bummed. I got the Cheat Codes pack but it did not come with the Vampire enemy or Axe weapons. So your extra $10 got you those cards.
Brandon Barlow
Superbacker
on
Was Vampire Hunter included in every copy of the Cheat Codes pack? If so, I feel a bit bummed that I paid $10 for ten extra cards that the Cheat Code non-Vampire level(s) got for free...
Casey Shook & Jason Watson on
Just got my game Super excited to play it, however...
1: missing my Custom Card
2: It came with a Canadian penny...
Scott Bolderson on
I'm pretty sure the "Reward Certificate" is the form we filled out to get the game shipped to us... if you go back and re-read Update 40, they discuss it there.
Kevin Rutherford on
What is this "certificate" that mention. I received my copy of the game at Origins. Is there something else I am supposed to receive?
Christopher "DarkWolfNine" Muzatko
Superbacker
on
Thanks for checking on the custom cards. That's good to know. ~C
Jason Tagmire
Superbacker
on
Custom card update: I spoke with Game Salute and they advised that they are shipping the custom cards separately, and that they will be sending the custom cards within the next two weeks.
Chris Copac
Superbacker
on
I got the same survey email today. I don't recall getting a "reward certificate" in a private message through Kickstarter.
Philip DaCosta on
last week I got an email s last week I got an email saying the game was shipped but just this morning I got another email from Kickstarter saying that in order to ship my product they need to ask if I redeemed my coupon. I'm not sure what this coupon is?
Nathaniel Huff on
Just got my copy yesterday! I'm excited to play it tonight!
Matthew Sutorius on
What is the ETA on the custom cards?
Doctor Zaius
Superbacker
on
The journey is complete. Now to play it tonight!
Car Tag on
FedEx got my tracking information Thursday, but didn't pick up the package until 3 PM today. It now sits in the same town it started. Yay.
Ryan Brown on
Received the game on Saturday, demoed it for the board gaming group on Sunday, all three other players immediately asked how they could get their own copy.
SUCCESS!!
erak on
RE custom cards: I texted Frank. He replied they will arrive separately.
Ian Heath on
Have any international backers been shipped yet? My order status is still saying "unfulfilled".
Ian - jealously watching the American backers slowly get their copies :)
Steven Lightheart
Superbacker
on
@Jason, thank you for the reply and update. That's all I wanted was to have an idea what was happening. Thank you.
Jason Tagmire
Superbacker
on
@Steven and everyone else - I reached out to Game Salute about the custom cards. Hopefully we have an answer very soon. I know that shipping them separately was discussed, but I do not know what the final decisions were. I'll keep in touch for you all.
Steven Lightheart
Superbacker
on
I also have not received the 'Pixel You' card, everything else is great though. Several people have commented on not receiving their custom cards and I have yet to see any kind of acknowledgement. Is this being looked into? Is anything being done about it? Any response to this would be appreciated.
Neal on
My copy arrived today. This is really beautiful, nice work! Can't wait to play it.
krakerjak on
Got my copy today. Looks great! Like someone else here, I got everything except my custom "Pixel You" card. Any word on those?
David Kegg on
Yea! Pixel Lincoln just arrived. Those are the highest quality box and player boards I think I've seen. Can't wait to play.
Ricky Rowe on
Any word on the custom cards? I received my shipment today but the only thing missing was my custom "Pixel You" card.
Doctor Zaius
Superbacker
on
It's not your fault Pete. No one else here at Kickstarter charges U.S. backers for shipping... It's easy to forget because that's usually a given and expected perk for your pledge support.
Pete Sellers on
So... it would seem I made the same mistake here that I did with Goblins Drool, FR... forgot the shipping. I wrote to Frank at Gamesalute - do I need to do anything else? Thanks and many apologies for my apparent inability to read and comprehend basic instructions. :)
Matthew Soares
Superbacker
on
So I received my package 4 days after receiving the tracking number. One might think 4 days is reasonable, but not when the damn facility is an hour away. That to me is a bit ridiculous. To make matters worse, I open the package and find I'm missing half the items I pledged for in this campaign. I always tried to ignore the negative view and reputation of Game Salute, but I think I'm about ready to take my blinders off now.
Matt Strange
Superbacker
on
Mine states 'Unfulfilled' (Order #7755)
I've seriously had it with Game Salute. Every Kickstarter I had backed that utilizes Game Salute as a distribution arm has been been completely screwed and a nightmare to deal with. Their customer service is atrocious and their business ethics are questionable.
Michael Green on
Hey, you are lucky. I got my tracking number on Monday and it still just says 'initiated'. Not even picked up, on the date that it originally claimed it was going to be delivered. How fun.
Doctor Zaius
Superbacker
on
Mine just magically was picked up too, but since im shipping to my workplace the saturday delivery means monday for me. At least I have a solid date now.
HotMayoSandwich
Superbacker
on
I just love how they claimed the packages would be sent on July 1st. Now here we are on July 10th and FedEx shows this: "10 July - 2:44 PM - Picked up - LONDONDERRY, NH". I think at the very least you owe us all an explanation. A partial or full refund of shipping costs would also go a long way towards making this right.
Matthew Sutorius on
My notification just switched to "picked up" but it also kicked the estimated delivery date back another 3 says.
Alan V on
@Craig Likewise. My notification came Monday, but the tracking number didn't even work until Tuesday. The status of the package is still "Shipment information sent to FedEx", so I guess it hasn't actually shipped yet. It's honestly kind of insulting. :\
(If this is solely an issue with FedEx tracking, and the game has actually shipped, then apologies for the assumptions.)
@Scott If the point of a Kickstarter was only to get the game, then yes, I agree with you (to a point; a 30 day delay in shipping, or a week delay after shipping payment would be unreasonable with any standard retailer). But Kickstarter is about more than that... it's about the process, updates, and being prioritized, in some sense, for your belief in a product that doesn't exist yet.
I don't have too many complaints about the actual campaign or production delays (the expansion pack with the Bicycle playing cards was pretty sketchy though), but the response and lack of information provided in this bungled shipping process has pretty much negated any good will or understanding I would have had. It feels like we're being treated worse than people buying the game after it's available at retail, with nothing more than vague, "We'll do better next time." responses.
Doctor Zaius
Superbacker
on
So I get my shipment notification and my tracking number on Monday. "Horray!" I say. My wait is finally over.
However it is now Wednesday and the only activity shown is "shipping information received" which means my package hasn't even been picked up by fedex yet? I pay boardsandbits $9 for shipping and I get a package in 2 days. It's been 10 days since you've "begun shipping" and 3 days after my shipment notification with my package still sitting there. This is a fascinating process, especially since the game has been sitting on a pallet for 30 days now...
Ben Whelan on
Wait, never mind - I should have been more patient. I just managed to complete my purchase then.
Ben Whelan on
Whoops, I've forgotten to pay the shipping until now, but I can't reach the Game Salute store page in order to pay for it. Has anybody else had the same problem?
Scott Bolderson on
Game's on its way! Very excited to see the final results.
I hope eventually, all the "upset" will step back for a second, and realize that while they've been waiting for a long time...in the end it is just a game. This has been a long road, with lots of changes and bumps along the way. Keep things in perspective...and keep positive. The games are coming, and we can finally share them with our friends.
Isn't that what it's all about?
Austin Yun Liu on
@ Stuart
Yea if you havent got a email with a tracking number then it hasnt been mailed yet.
Car Tag on
I'll second the statement that a month between getting the games and shipping them out is simply unacceptable. If you're too busy with other projects, hire a couple of temps to do grunt work. Will we ever get an explanation as to why the games were just sitting in a warehouse for so long before they started shipping?