Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I never received my book can someone please help me? Email firstname.lastname@example.org
Alright, the letter with my formerly missing bookmarks just arrived. Thanks again for the quick reply and fixing that little problem!
I can now officially say that I got all of my rewards and that all of them are awesome!
I just got my Undyne stuff and everything came in good condition. And I was surprised how big the book is! Thank you, I loved everything in this. ^^
@Hotarosui please email email@example.com
Hi G4G I'm an Alphys backer and it's been a few weeks now, but I have only received my t-shirt/stickers/ bookmarks packages (two copies in fact), but no sign of the either books I ordered.
@Yoshimon1 please email firstname.lastname@example.org so we can get corrected for you.
@Gamers for Good Yep, checked everywhere multiple times. Inside the package, inside the shirt, on the floor, under the couch. Also checked again inside the book and the package the book came in last week, but there's also nothing.
@Yoshimon1 Did you look inside your shirt? You should have bookmarks, they were distributed as labeled.
Undyne backer here. Already received the book a few days ago (Didn't have much time to look at everything yet, but the first 50 pages are amazing!) and today the second package with everything else arrived.
The 3 big stickers, the sticker sheet and the shirt are great, but I can't seem to find the bookmarks that were supposed to be in there. (According to both the shipping label on the package and the separate shipping label sticker that was inside the package.)
Are they going to arrive in a 3rd package for some reason or did someone slip up and forget to put them in?
Any other Undyne backers here without bookmarks or is it just me?
@Spookypunpun Books are arriving separately than the other items, it was more cost effective that way. You will receive another package with your books.
I received the package but inside it there's only stickers. I'm supposed to have 2 physical artbook along with it but i cant find them. Anybody have the same problem as me?
Book arrived. Very nice work everyone.
I got my book yesterday and I love it! The spine is a little damaged/dinged up but the rest of the book is in good shape. The colors are really vibrant and the art is gorgeous! X3
@Fate they will be for sale, just watch here or our social media for the announcement when that starts.
Picking up my book later today! :D
Do you know if you'll be selling extra copies in the future? Any way to order the books now that the kickstarter is over?
I just got the book. This thing is way bigger than I expected.
I personally disagree with the inclusion of the bad apple artpiece but otherwise it's a great book.
@Subbycoon your name is at the top of page 258 listed as you requested: "DatBoar"
I just got my book and my name isn’t in the credits! D:
@Fate, goal is to have all the other goodies shipped by the end of next weekend, so before Mon 10/16.
Super excited for the book to get here! Any chance you guys have an idea for when the t shirts will ship as well?
Just downloaded the digital version :-)
But I'm sad there is a lot of artifacts, seem the conversion in .pdf did a lot of damages.
Is it planned to release it in another format?
When will I receive my digital copy of the book, seeing as the physical copies are being shipped?
@David All the books are in final stages before shipping, with exception to the books for my Europe and rest of the world, they have gotten held up in customs in Germany. we are working to resolve it. Everyone will receive an email upon the shipment of their book.
Will you give an update about when the books ship out? I’m curious because I’m getting the Undertale Collectors Edition soon and I don’t know if the book makes it before the game does.
Sonski, you can still change through Backerkit for next week. Will be sending out notice today :)
Is it still possible to change shipping address? I'm not living on the current one anymore.
If it's not possible, that's okay. I can still get it from the old address (someday). :D
How do we save the wallpapers?
Are we getting these digital rewards weekly or biweekly?
There is no specific order, we figured you share your playlists with all of us.
Hey, the Album/Soundtack's tracks are for the most part not numbered, only 4 of insaneintherainmusic's are numbered of all the tracks, thus meaning it's hard to know what the order is actually meant to be.
@David, you can get soundtrack,
1. Download Part 1 and Part 2 (g4g-undertale.backerkit.com)
2. Unzip or Extract Part 1 and Part 2
4. Enjoy :)
@Michael We can't wait to see the playlists you as the community come up with. I think there are more than a few enjoyable ways through all these tracks.
I appreciate the update regarding the soundtrack. It's exciting to see the project so close to the full release. If I may ask though, is there a recommended tracklist for enjoying the soundtrack?
How do we receive the digital rewards?
@Sam As we have stated all the delivery dates were shifted. We have stated we will deliver everything by the end of September unless we update further that remains the answer for delivery on all items.
You will be updated through Kickstarter, Backerkit and all our social media channels will announce the releases as they happen. So please don't worry, you won't miss it <3
It's hard to believe that the book and the physical copies of the game are being released in the same month.
When will we receive the Soundtrack
@Carats The Facebook page is back was only gone for about 3 weeks. updates go out through Kickstarter email system, on Kickstarter update page, and through our social media channels. You will also receive a direct email from Backerkit when each digital item has been made available.
Will there be a notification on kickstarter when the digital perk is released? I know about FB page being down for the last couple of months, and how crazy things get behind the scene.
Will we receive the Soundtrack today?
I saw the Special Thanks page for the book. Did I just see Toby Fox's name pop up on the page? If so, I hope it's really him.
@Sam we have not yet posted it. When we do we will post an update.
I am trying to find special thanks on your site but I can't find it. Can you point me in the right direction
Thank you so much!
@Aurora since you are in US, you can use PO Box since will becoming USPS.
Is this going to be shipped by USPS or UPS/Fed-Ex? I need to know if I can use a P.O. Box or not.
@Joshua, we locked down all items in Feb so those have already gone off to printer with sizing order.
Any chance I could change the t-shirt size on my order? My son has sprouted up from a small to a medium in the last year. Thanks!
OK, so that means we have to wait for the final product to see the rest of the book. I guess that is what you mean then?
@David, as stated we were doing the page previews until we completed layout. Now that has happened so we are back to updates when there is relevant information to share.