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The future of board game storage. A space saving, easy traveling, super affordable, board game storage solution.
The future of board game storage. A space saving, easy traveling, super affordable, board game storage solution.
The future of board game storage. A space saving, easy traveling, super affordable, board game storage solution.
2,346 backers pledged $202,947 to help bring this project to life.

More Updates

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Greetings Kickstarter Backers!

We are getting really close to the good part! A few more days to go. 

Hundreds of orders are being received every day, and every day we are getting some great feedback. Thank you for all of the pictures and kind words! We can't wait to see more.

SHIPPING UPDATE

To answer several of the questions we have received I wanted to address some of the delays we have experienced. The fulfillment process has taken WAY more time than we thought. There is no excuse for this. But let me provide some of the reasons. 

1. Mistakes: We have made operational mistakes along the way. We forecasted the wrong number of units in a critical SKU that forced us to make last minute changes to the order with our manufacturer. This mistake alone resulted in delays of 2-3 weeks. 

2. Legal Wrangling: After the close of our Kickstarter project we received a cease and desist letter from a law firm insisting their client owned some of our trademarks. This cost us thousands of dollars to defend and set us back several weeks early on in the process.

3. International Supply Chain:  Communication with international suppliers proved to be much more complicated and cumbersome than we had planned for. The several rounds of getting samples cut and shipped, adjustments being made, new samples cut and shipped, took weeks longer than we anticipated. This set us back 3-4 weeks from our initial timeline. 

4. International Freight: When booking the ocean vessels from overseas we are often left at the mercy of powers far beyond our control. Most of our containers arrived late due to customs inspections, weather delays, and in one case a train that left without our container on board. These delays have set us back another 1-2 weeks.

5. Fulfillment Partners: The 3PL partner that we selected for this project has de-prioritized our projects in favor of much bigger clients. When we initially scoped this project with them we were told the entire fulfillment process would take a week. This was clearly fiction, but we didn't know that at the time. As we have tried to keep you up to date on timelines, they have given us several target dates on completion. We have tried to keep you informed with these new dates. Every single one of these has failed to be met and has become the single biggest barrier to fulfillment that we have. This problem has set us back several weeks. 

There are still a few hundred orders that have not yet shipped. And as much as I hate to say this, our fulfillment partner is going to miss their target date of today (May 9th) for final fulfillment. We are pushing them with every resource we have, unfortunately, we are a small fish compared to the other clients we are competing against for resources. 

Here is the exact wording of the email they sent to me explaining the latest batch of delays. 

  • "The crew has been working overtime, including Saturdays to fulfill and ship orders. Due to the order / product size, compared to the first wave, it is taking more time than anticipated. The goal for this week is 100 orders / day, again working through Saturday. I believe there are 600 orders outstanding. If we are able to maintain current pace all orders will be shipped before Monday 5/15."

I hope this is helpful in understanding some of the delays. I wish there was more I could do to improve the shipping speed. Please know that I am doing everything I can. 

Thanks again for all of your support! We are working hard on improving everything we do. 

Eric and Brandon

Game-Ovations, LLC

Drew morgan, John Cross, and 22 more people like this update.

Comments

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    1. Game-Ovations, LLC Creator on

      @SeanGrinnell

      I've been trying to email you regarding your order but your email address appears to no longer be valid. We never received your pledge manager response, likely due to the same email issue. I will reach out to you through the email we just received through your online order to make sure your pledge information gets through and your order delivered ASAP.

    2. Sean Grinnell on

      I just placed an order for an additional bitbox on their main website. I will now be watching to see if my kickstarter or the new order arrives first. Should answer the question about their priorities.

    3. Ken Race on

      Can't say I've gotten a notification that they were shipped, but apparently I have a couple of packages arriving tomorrow via UPS. I haven't bought anything online, lately, so I'm hoping they're my boxes. Fingers crossed!

    4. Missing avatar

      Leslie Chisum on

      It is past time for another update. The lack of communication and delay after delay are really making us lose our patience.

    5. Joshua Pierce Lee
      Superbacker
      on

      Have they all been shipped? I have received no notification.

    6. micah on

      Would our backer number give any indication as to when we could expect it to be shipped? Still waiting

    7. Missing avatar

      James White on

      So what is the email that my shipping notification should have come from? Because either I have missed it or it hasn't been shipped yet and must be the last box out the door.

    8. Josh Bender
      Superbacker
      on

      My Bit storage boxes arrived today! Can't wait to post the results.

    9. Missing avatar

      Gary on

      Got mine in yesterday and besides the bottom corner of one was crushed. It's also in the back of the box. So it won't be in sight. They are great! Well worth the wait. Now I have to fill them.

    10. Steve Odell on

      I hope you have in the contracts with your distributor that you can penalize them for missing so many deliverable dates. They are really damaging your company reputation and I hope you can hold them accountable for missing so any marks. I for one really appreciate this transparent update. Looking forward to receiving my bitboxes... eventually. :)

    11. Laura47
      Superbacker
      on

      so excited! it was scheduled for thursday, but now UPS says it should be delivered early, tomorrow! I need to go set up my "before" pictures tonight! :)

    12. Wizard of AZ - Ruin Army
      Superbacker
      on

      I still haven't received my order or received any sort of shipping notice.

    13. Coralline Algae on

      I'm a super early bird backer and still waiting for my order to ship out. If your updates weren't so clear I would be a little upset with all of this. I was told in a message that my order would ship out 2 weeks ago and today I got an email response that it should ship out tomorrow. I hope it does.

      I'm still not in any super big hurry to get these and I sympathize with your situation. Life doesn't always run as smoothly as we would like. Direct and honest updates like this one really do somehow help make the waiting easier. Saying there will be a delay is one thing. Explaining why there are delays and taking some ownership for them is another. Well done Game Ovations.

    14. Mitch Zuleger on

      The elephant in the room remains. Have you stopped fulfilling new orders so that you can concentrate your efforts on fulfilling KS orders?

    15. Bill Jensen
      Superbacker
      on

      Best update ever. This should go in the Creator Hall of Fame for transparency. Thanks for hearing our whining and giving us the details we wanted. It's much, much appreciated! Now I can't wait for the boxes!

      A comment and a question. It seems like all first-time (and most repeat) KS creators are blindsided by the issues of dealing with overseas production and freight. Not all are blindsided by the forecasting, the legal, and the fulfillment problems. What are one or two lessons you've learned about those issues that could be passed along for future creators (of which I do not plan to be one :) ).

      Thanks again!

    16. Tom Mahas on

      As an early backer and someone who has not gotten theirs yet just want to say, no rush. I believe that when you back something on Kickstarter you simply accept the fact that it will just arrive on some random day in the future. There are so many things that can delay a project and as long as you are working hard at getting things done, I am ok with that.

      Thanks again.

    17. Rene on

      Thanks for all the time and hard work! Sorry you guys are going through so much unnecessary stress due to the supply chain.

    18. kc2dpt on

      I did some math and figured I'm somewhere between next and last. :)

    19. Marc DaddyBadger Labelle on

      I have to admit, I'm getting antsy wondering when I'll see any indication of my order. I knew I was one of the impacted folks waiting for the second shipment, and the continuous updates are greatly appreciated. Just wish there was a way to confirm what position in line I was :)

    20. Christopher J Smith on

      While I am bummed I have yet receive any notification of my order being shipped yet, I do appreciate the latest update explaining the delays and why things aren't going as planned. So thanks for that update but please ship my order. I have a game night this Saturday and would love to show off your product there

    21. Christopher J Smith on

      While I am bummed I have yet receive any notification of my order being shipped yet, I do appreciate the latest update explaining the delays and why things aren't going as planned. So thanks for that update but please ship my order. I have a game night this Saturday and would love to show off your product there

    22. AdamDork
      Superbacker
      on

      Orders are being received every day...are they being shipped before KS backers are?

    23. Missing avatar

      Stephen Rider on

      Got mine a few days ago. Totally worth the wait!

      You've had great communication throughout the project, and that makes a big difference. People who use Kickstarter understand that these are new projects and unexpected things can happen.

      Congratulations on a new product on the market. I hope it can be a viable company and you can continue selling Bitboxes into the future.

      Will we be seeing you at Gen Con? ;-)

    24. kc2dpt on

      I've seen more than one comment about the dividers not fitting in the box. Is this a thing? Is there a solution?

    25. kc2dpt on

      Has the problem of people ordering from your website been fixed? This is something totally within your control. No one should be able to order new product until the KS has been fulfilled.

    26. kc2dpt on

      Thank you for the detailed update. 600 more to go? That's 25%! That's a lot. I'm gonna set my expectations to "before the end of the month" and stop thinking about it. :)

    27. Robert Mair
      Superbacker
      on

      So many issues, just shows how many things can go wrong in a Kickstarter campaign. Hope you had some penalty fees worked into those contracts. Make sure you share your experiences on the kickstarter creators forums.
      All 7n all you did a great job and the final product is absolutely wonderful. Still wondering if I'll be sEwing this in my local Ikea at any time.

    28. Robert Mair
      Superbacker
      on

      So many issues, just shows how many things can go wrong in a Kickstarter campaign. Hope you had sone penalty fees worked into those contracts. Make sure you share your experiences on the kickstarter creators forums.
      All 7n all you did a great job and the final product is absolutely wonderful. Still wondering if I'll be sEwing this in my local Ikea at any time.

    29. Carolyn Ruth Moir on

      Is there any way to tell whether we should or should not have received ours yet?

    30. Missing avatar

      Joshua Thomas on

      Thank you for all the work, I love by BitBoxes.

    31. Matthew Martin
      Superbacker
      on

      So will there be tracking numbers at any point? No hint of my order yet.