Saturday Morning Shipping Update
Greetings Kickstarter Backers!
It has been an eventful week for us and I want to give a quick update on where we stand with shipping out orders.
We have been carefully tracking the shipping process as our fulfillment team has been sending out your orders. There were a few critical errors happening that we needed to have corrected immediately. Building the perfect process for ongoing fulfillment is extremely tricky with our 18 SKUs, and some of the errors being made were increasing our shipping costs by as much as 80% for some orders.
The shipping process was paused for 3 days as we worked day and night with our fulfillment team to build the correct shipping process. Thankfully, as of yesterday, we are shipping again and everything has been ironed out. All of this means that there are still around 75 orders that have not shipped in the first wave of inventory. All of the remaining order that can ship with the first wave of inventory will ship on Monday morning.
We are still right on track with the second wave of inventory arriving at our fulfillment warehouse on April 15th. April 15th is a Saturday, which means the 5 containers will be unpacked at the warehouse on Monday the 17th and Tuesday the 18th. Shipping will begin on Wednesday the 19th and continue until all of your Kickstarter orders are fulfilled!
Thank you again for all of your support throughout this process. And thank you for your patience as we work hard to get your orders out to you as quickly as possible.
Brandon and Eric