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The future of board game storage. A space saving, easy traveling, super affordable, board game storage solution.
The future of board game storage. A space saving, easy traveling, super affordable, board game storage solution.
The future of board game storage. A space saving, easy traveling, super affordable, board game storage solution.
2,346 backers pledged $202,947 to help bring this project to life.

Saturday Morning Shipping Update

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Greetings Kickstarter Backers! 

It has been an eventful week for us and I want to give a quick update on where we stand with shipping out orders. 

We have been carefully tracking the shipping process as our fulfillment team has been sending out your orders. There were a few critical errors happening that we needed to have corrected immediately. Building the perfect process for ongoing fulfillment is extremely tricky with our 18 SKUs, and some of the errors being made were increasing our shipping costs by as much as 80% for some orders. 

The shipping process was paused for 3 days as we worked day and night with our fulfillment team to build the correct shipping process. Thankfully, as of yesterday, we are shipping again and everything has been ironed out. All of this means that there are still around 75 orders that have not shipped in the first wave of inventory. All of the remaining order that can ship with the first wave of inventory will ship on Monday morning. 

We are still right on track with the second wave of inventory arriving at our fulfillment warehouse on April 15th. April 15th is a Saturday, which means the 5 containers will be unpacked at the warehouse on Monday the 17th and Tuesday the 18th. Shipping will begin on Wednesday the 19th and continue until all of your Kickstarter orders are fulfilled! 

Thank you again for all of your support throughout this process. And thank you for your patience as we work hard to get your orders out to you as quickly as possible. 

Happy Gaming!

Brandon and Eric

Arsonor, WatchKeeper, and 8 more people like this update.

Comments

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    1. Game-Ovations, LLC Creator on

      @ScottMohnkern Thanks for your question! Yes, all orders will be fulfilled after completion of the 2nd wave. We expect all Kickstarter orders will be fulfilled by the end of April.

    2. Scott Mohnkern
      Superbacker
      on

      When the second wave ships, will that fulfill everyone? I'm trying to get a feeling for when I can expect delivery.

    3. Game-Ovations, LLC Creator on

      @SteveVieau - Sorry to have disappointed you. I have emailed you directly to hopefully help with some of your concerns. Please let me know if that email did not arrive.

    4. Missing avatar

      Steve vieau on

      Wow even more disappointed knowing I didn't order anything special like extras or white boxes and still haven't received my order and I have sent several emails expressing my concerns but no one has taken the time to respond . This is my first kickstarter and probobly my last for a while

    5. Steve W on

      @game-ovations, LLC - disregard. its only march. :P

    6. Steve W on

      @game-ovations, LLC : thank you! do you know when we should begin expecting shipping notifications?

    7. Game-Ovations, LLC Creator on

      @SteveW Yep! We just confirmed yesterday that the containers have left the doc and are on their way. April 15th is still the date they are scheduled to arrive at our warehouse.

      Timelines are on target!

    8. Steve W on

      Did this happen? Are we still on track with this update?

      "We are still right on track with the second wave of inventory arriving at our fulfillment warehouse on April 15th. April 15th is a Saturday, which means the 5 containers will be unpacked at the warehouse on Monday the 17th and Tuesday the 18th. Shipping will begin on Wednesday the 19th and continue until all of your Kickstarter orders are fulfilled! "

    9. Chelle Muth on

      So...for those of us still waiting for 1x BITBOX - BB Standard - Black, are there tracking numbers generated today that were part of the delayed 75 orders?

    10. Game-Ovations, LLC Creator on

      Thanks for the comments and questions. All of the White BIT Boxes will be a part of wave 2. We estimate all wave 2 shipping will begin the week of April 17th, so all orders will then be able to be fulfilled. Thanks for the comments and please don't hesitate to keep asking questions.

    11. Christopher J Smith on

      Will the second wave contain the white bit boxes? I ordered a white one, and a black one. Trying to determine what wave I'll be in. I know not wave 1, but I'm hoping for wave 2 (assuming that there will be more waves).

    12. Coralline Algae on

      I really appreciate all of the updates. I am curious about what the "critical errors" were. Sounds serious. I hope it didn't cost you guys too much.

    13. Steve W on

      thanks for the update. clear communication like this leaves me feeling like a production partner. keep it up.

    14. Missing avatar

      Joshua Thomas on

      As sadden as I am that I have not received my box yet, I am happy to receive updates like this. It helps keep us in the loop and not feel like we have been hung out to dry, like other projects sometimes do. Thank you for the work and efforts to provide us with information and in time our bitboxes

    15. Matthew Martin
      Superbacker
      on

      How do we figure out what "wave" we are in, so we have some estimate of when we might get our rewards?

    16. Mark MacRae-Waggoner on

      So seeing all of these updates coming in, it seems like they are addressing the black boxes only. For those of us who ordered white (and are somewhat regretting it now) are there any updates on shipping for those?

    17. Missing avatar

      Steve vieau on

      Very disappointing