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A flexible and eclectic stand, sync, and charging cable accessory for iPhone... and Android.
The World's Most Flexible iPhone Dock
The World's Most Flexible iPhone Dock
4,541 backers pledged $212,265 to help bring this project to life.

Friday Sept 14 Update

Hello Kickstarters,

This Friday's update includes mostly shipping and support information. While we've had a few bumps along the way, things are progressing smoothly.

Shipping

We have shipped rewards to over half of all backers and are shipping more each day. Many of you have emailed or commented asking if yours has shipped or when we will be shipping a certain country. So we want to take the opportunity to explain how we are shipping and what you can expect.

The order of shipments

We reviewed many different methods for what order to ship in, including order of pledge, location, and others. Once we understood the complexity of shipping 12,000 units to 4500 people in 80 countries, we decided that it made the most sense to ship based on quantity, product, and country. Initially shipping based on quantity and product allows us to make less mistakes in packaging because we only have the products currently being packaged in front of us to be placed in the mailers. Shipping by country allows us to take care of customs forms in large groupings instead of individually. We estimated that this will let us get all rewards shipped 2-3 times faster than other methods.

What you can expect from shipping

We have setup a method to send automatic email notifications when mailing labels are printed. So you won't need to continually check the website to see if yours has shipped.

At the current rate, our expectation is to have all rewards shipped next week. If you have not received a shipping email by the end of next week, please check your spam folder or the website to see if the status has changed and don't hesitate to contact us if you think there is a problem with your shipment.

Product Support

While it would seem from the comments page that there are a lot of issues with the final units, the total number issues we have received emails about is less than 1% of all Bobines that have been delivered and we are working with those backers to resolve the issue.

What to do if you have a question

Before contacting us, we would encourage you to read through our support page at http://www.fusechicken.com/pages/support. We provide positioning tips and also troubleshooting information. Many of the backers we have talked with only needed a little guidance on how the coil was intended to be wrapped. This video is included below.

http://www.youtube.com/watch?v=A_ju3__oIjk

What to do if you still have an issue

If you are continuing to experience an issue, please fill out the contact form at http://www.fusechicken.com/pages/contact-us. Please include your name, product, device, case model (if you are using one), and the issue you are experiencing. This information will let us resolve your issue as fast as possible.

It is very difficult for us to followup with comments and messages through Kickstarter for support requests because of the volume we receive each day and because we must manually match up your shipping information with our database. So we are asking you to use our website contact form instead of Kickstarter messages or comments for all support requests so that we can resolve it as quickly as possible.

What about the iPhone 5?

When we started this project, we committed from the outset to answer every comment and message. However, we are finding that questions regarding the iPhone 5 are taking up a large amount of time that is pulling us away from shipping, which is unfair to backers waiting on their shipments to arrive. While we will still reply to all messages when possible, our standard iPhone 5 reply is listed below:

We don't have early access to Apple products. So we will be waiting in line with everyone else on Sept 21 to purchase the new iPhone. We will also be purchasing the lightning adapter as soon as it is available to determine if it will work with Une Bobine. Getting the products is only the beginning. It will take months to figure out a new design and work through all of the details. So unfortunately, at this time we can't offer any new information regarding the lightning connector.

[FUSE]Chicken Mailing List

As we approach the completion of the Kickstarter project, we want to provide a way for you to stay up to date in the future for new Kickstarter projects and [FUSE]Chicken products. We respect your privacy and don't want to continue to utilize Kickstarter's messaging and updates system for future products. So we have setup a mailing list for you to stay informed after this project is complete. Visit http://eepurl.com/oB_3X or our website at www.fusechicken.com to signup. We will never sell or share your address.

Thanks Kickstarters,

Jon

Comments

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    1. Jon Fawcett + [Fuse]Chicken 4-time creator on September 20, 2012

      John - I'm sorry to hear you are having issues. Please take a look at http://www.fusechicken.com/pages/support and see if those tips help you. if not, feel free to contact me with the form at the bottom of that page.

    2. John Sebastian La Valle on September 20, 2012

      It's garbage. Pure garbage. It won't stay up and the connector feels wobbly. Wish you could get refunds on here. Waited forever to find out it doesn't work right. Last time I back something like this.

    3. Jon Fawcett + [Fuse]Chicken 4-time creator on September 19, 2012

      Thanks Greg! and Matt, You're welcome.

    4. Greg Treece on September 18, 2012

      Received my 2 Bobines today! One petite and one 'standard'. Love em! Great job on execution- plug grips feel great and the "snake" part bends quite smoothly. Congratulations on completing a great product. Well done.

    5. Matt M. on September 18, 2012

      Ordered, thanks Jon, you rock!

    6. Jon Fawcett + [Fuse]Chicken 4-time creator on September 18, 2012

      Shahrouz - You can search with http://www.twinitor.com/ without having a twitter account.

    7. Jon Fawcett + [Fuse]Chicken 4-time creator on September 18, 2012

      Matt - kickstarter25 - available on all orders through fusechicken.com - valid through Friday.

    8. Shahrouz S. on September 18, 2012

      dont use twitter :(

    9. Matt M. on September 18, 2012

      Hi Jon, love my iPhone one, but I work with other products that require micro USB. So now that I have my two iPhone Bobines, looking to order a microUSB one, is there still a discount for us kickstarters?

    10. Jon Fawcett + [Fuse]Chicken 4-time creator on September 18, 2012

      Shahrouz - If you search Twitter for Une Bobine or FuseChicken, you'll find some great posts and pics from backers who have received them.

    11. Shahrouz S. on September 18, 2012

      Ah mixed reviews! now im excited to get mine. I was feeling a bit wary about getting mine . but im sure it will do what i want it to :)

    12. Jon Fawcett + [Fuse]Chicken 4-time creator on September 18, 2012

      Thanks Matt and Lyan!

    13. Matt M. on September 18, 2012

      Got it and love it! Awesome!

    14. Lyan van Furth on September 18, 2012

      Just received mine! and yes.. lovin' it ;)

    15. Jon Fawcett + [Fuse]Chicken 4-time creator on September 18, 2012

      I've made a video showing how well it should hold: http://www.youtube.com/watch…

    16. Jon Fawcett + [Fuse]Chicken 4-time creator on September 18, 2012

      Said Tahsin Dane - It isn't plugging in to the Nexus all the way, which explains the lack of holding and not connecting to the computer. I've sent you a direct email to resolve this.

    17. Said Tahsin Dane on September 18, 2012

      And one more thing. I have 2 phones. Atrix is working but when I connect my galaxy nexus my computer dont even recognize it. Bullshit.

    18. Said Tahsin Dane on September 18, 2012

      Are you kidding? Chine made 1$ cable of mine is better then this. It holds the phone better. The pins behind the microusb cable is missing. It does not hold the phone when it flipped.

      You can see the video below:

      http://youtu.be/7WptwhyN3Nc

    19. Jon Fawcett + [Fuse]Chicken 4-time creator on September 17, 2012

      Akshay - Send me a message through our website contact form at www.fusechicken.com with your full shipping information and I'll see if I can track down the package.

    20. Missing avatar

      Akshay Kohli on September 17, 2012

      Just wondering, based on the shipment notifications, my bobine has been in OH for 7 days now. I'm just really anxious to begin making my iPhone more useful. Does anyone know how much longer it might take?

    21. Jon Fawcett + [Fuse]Chicken 4-time creator on September 15, 2012

      Hanske - i'll see if I can arrange that :) 40 Belgians.

    22. Hanske
      Superbacker
      on September 15, 2012

      Wooohooo I'm still in the running for a "Une Bobine" shipment :-p Can I be the last package sent :-D (I do want proof of course) Btw How many Belgians invested in this project?

    23. Jon Fawcett + [Fuse]Chicken 4-time creator on September 15, 2012

      Kai - I'm actually working on a bunch of the 6 Bobine shipments today.

    24. Kippy on September 15, 2012

      As a backer of 6 Une Bobine units, I guess I will be in the last 5-10% of shipments. Sigh. :(

    25. Jon Fawcett + [Fuse]Chicken 4-time creator on September 15, 2012

      Thanks Brian! We're glad you like it!

    26. Brian on September 15, 2012

      I got mine!!! It is nice =)

    27. Jon Fawcett + [Fuse]Chicken 4-time creator on September 14, 2012

      Thanks David.

      Friday Shipping update: 1200 packages went out today with 2000 Bobines! Rewards are shipped for over 75% of backers.

    28. Jon Fawcett + [Fuse]Chicken 4-time creator on September 14, 2012

      - Arnold, I'll try to get a video of an iPod touch with it. My kids both have Une Bobines in their rooms for their touches and they work really well. One thing that helps overcome the rounded back is that the weight is so much less.

    29. Jon Fawcett + [Fuse]Chicken 4-time creator on September 14, 2012

      Thanks everyone for the comments.

    30. Robert Newton on September 14, 2012

      Can't wait to receive mine. Just got the shipping notification today...

      As a note for those people going out with the masses and buying an iPhone 5, Apple already has an adaptor for the 30 pin to Lightning so your older connection devices will still work. I'm sure this may be an alternative for all the people complaining. I don't plan on upgrading anytime soon.

      http://store.apple.com/us/product/MD823ZM/A/lightning-to-30-pin-adapter…

      Keep up the great work guys!!!!

    31. Arnold A Sitorus on September 14, 2012

      Would it be better if the video is also shown when the Une Bobine is pluged in to an iPod (with its curvy back) and/or old iPhone (with its port little bit worn)..

    32. David Moulton on September 14, 2012

      Hey Fuse Chicken,

      I have backed a couple products on Kickstarter and have to say you guys are killing it with your project and communication. I am really impressed and I am looking forward to seeing the product soon.

      Thanks!

      David

    33. Sachiko Choochote on September 14, 2012

      I will wait to see your next project. ^_^

    34. James Canavan on September 14, 2012

      Got my Bobine yesterday. Great product! I did notice a HUGE amount of "wobble" in the plug on my iPhone 4. I'd have to say there is at least a 1/32" of play. It worries me a little but it's not a huge deal. Don't want to see the dock connector snap off inside the phone. The cable is plenty stiff enough to hold the phone a good 18" above my Mac. Kinda funny lookin', but great angle for video chats and stuff. Again...excellent product and I'm proud to be a backer! :)