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I know this was AGES ago- but I wanted to commend you on your ability to fulfill your promises. Une Bobine was one of the first projects I backed here on Kickstarter and since then I have seen many project founders fail to deliver on their end product or service.
Compared to all these projects, I received my Bobines almost immediately! Good job and I hope you and FuseChicken continue to see the success that your professionalism has quite obviously earned you!
Yes, we just wrapped up a very successful week at CES! It will take us a while to catch up on everything, but Rogier, please email this information to firstname.lastname@example.org. Andrea, when you email us, please include the order number if you have it.
@Rogier, definitely sounds like a faulty unit.
I believe Jon went to CES to present a new product and that's why he's not answered to our latest questions yet, but I'm sure he will soon.
Hmmm… I actually just took my Bobine out of its packaging for the first time, I know, rather late.
Unfortunately it does not seem to work, I tried an original iPhone, a 3GS, a 4S and an original iPad on my MacBook USB ports, cinema screen USB ports and on an Apple wall socket to USB. Only in the latter case does the orignal iPhone charge for a fraction and then off again until I wiggle the phone a bit…
Could this me a faulty unit? I’m also not receiving a “This accessory is not supported error” which I get from some third party devices after an iOS update…
I emailed your support.
just wondering, did you already send my lightning connector adapter? Haven't received it so far.
I used Une Bobline as the stands so far. I knew that 30pin connectors wobbled. I did not mind it very much. But, it repeated ON and OFF when connected to iTunes today. I do not know what connection is bad. However, I also felt that connection was bad.
And I used Une Bobline only at a low position so far. I cannot fix it at the high position such as the photograph of your website. So, my iPhone does not stand like a photograph. I do not understand a reason. However, Une Bobline bends immediately. It feels soft when I think carefully. What should I do?
Cédric - Please send us an email to email@example.com with your pledge and shipping information. If you still have the tracking email you received, you can just forward that to us with a short note at the top. This will let us look into it.
Andrew - Thanks for letting us know it arrived!
Hi! I would like to know when I would receive my order. I live in France and I understand that this may be a longer. Thank you and merry christmas.
Product received, including the iPhone 5 lightning connector adaptors. Works as expected. Thank you!
Josh - I don't see an order in our system with your name. Can you send me the details of the order to firstname.lastname@example.org so I can try and track it down?
Hm...I haven't gotten my two adapters for the iPhone 5. Should I have gotten them yet?
Super D and Ryan - have you watched the positioning videos on our website support page? They should stay upright very easily, but we have seen some people trying to hold the weight without coiling the base as shown in the videos.
Arnold - thanks for the additional description and information. This thickness has quite a lot of variation on our product and all of the other connectors we have looked at. The lightning connector is a much better design and more secure right from the start.
This was a great concept unfortunately it seems to be unusable for me.
I received 6 of them. I gave a couple away when I got it and the people I gave them to have tossed them to the side. Phone just flops over on them.
I received my iPhone 5 adapters today so I could finally try it and I received the same issue.
I have it in my car and no matter how I coil it, it just flops over easy.
I am fairly happy with the product, as others have mentioned there are only certain ways to position the Cable to work, otherwise the iphone falls down. Also the USB connector also has to be put in at the right angle or it tends to not to stick in very well. Despite these issues, I still use mine daily. So it was a worthwhile investment for myself.
I'm very confident that you and the team will do your best to achieve the best product possible.
Just to be more clear, my feedback of the connector thickness coming from comparing Une Bobine to other third party 30 pin-USB cable that has thicker connector than Apple's original (it's a cheap knock off cable).
When in use, this cheap cable is very thight connecting to the iPhone's port and I noticed that even if I hold only by the connector head and tilt the phone forward/backward, the phone is securely hold and the connection is able to maintained.
But I guess it's almost impossible to pin point the exact thickness through out the production line.
The bottom line is it's only a feedback and suggestion from a backer for a better product in the future and not a whiny customer demand. :)
In the end I wonder if this worth to pursuit, since it's already replaced by the new Lighting connector (which AFAIK is already more securely fit).
Andrew - All rewards shipped in September and all of the adapter orders shipped last week. I'm not sure which you are referring to, but please send us an email with your full name, address, and which items you haven't received yet and we'll help get it sorted out.
Arnold - We are still trying to pinpoint the exact cause of the connection issue that happened on some. but we've added another inspection to our production line to catch these before they get assembled now.
Have they shipped yet ? I haven't received anything :(
One more improvement is to the 30 pin connector part.
It needs to be more thick that IMO may reduce the intermittent disconnection in relation to leaning forward/backward positions.
Yukihisa - there are no plans for a USB 3.0 versions right now since there are no phones that have USB 3.0. Once phones start coming out with it, we will look into possibly modifying the cable to provide USB 3.0.
Because what I wanted to hear could use it for various devices without only over a telephone, I asked you a question. Thank you.
Oh- I'm sorry, I already asked you. So sorry
I apologize. I think that this is a question given many times.
However, please teach it. Do you have the situation to think about a plan of iPhone5 and Micro USB3.0 of Une Bobine? Or do you want to start a new project?
I got "Une Bobine - For iPhone" from you for a reward. However, I am satisfied very much. When I use it in iPhone5, I attach "30pin to Litning adaptor". I enjoy it, thank you Jon! :)
Arnold - Thanks for sharing the additional info. My first thought was possibly the weather changes during shipping. We'll post back if we discover anything as we look into this.
Nice to know you're still monitoring comments. :)
I have other project I backed few months ago. It's a construction toys made of wood. The pieces are too tight to assembled/disassembled. One of the factor that affecting is the fact that climate is very different from where it was made to the climate the toys are being used.
And another project have trouble with glue that was not holding (malfunction) just because being sent by plane make this particular type of glue got frozen in plane's cargo (below zero on a very high altitude inter-continental flight).
My point is that there are many factors that have contribution to the failing product even after going through water-tight quality control in production line.
Scott - I'm sorry to hear that you had some issues. With any product launch, there are bound to be a few bumps along the way, but we are resolving them as they come up. Please grab it out of the garbage so that we can work out a replacement for you. Also, if this is a positioning stability issue, watch the video on the support page of our website for some tips. If it is a charging/connection issue or if the video doesn't help your specific case, email us at email@example.com
Arnold - Thanks for bringing this to our attention. it is not something we have seen in our own testing, but we will look into it and do some additional testing.
My first Kicks-tarter project that is literally in the garbage!. Could never get it to work the way i wanted it. Great concept...but needs some further development.
From the three samples that I've used, I found that the flexibility is varied quite significantly from one to another.
So for people that have different experience in flexibility and want a stiffer or looser cable maybe because of a wide variance of the manufacturing process.
Maybe for the future manufacturing process Jon and his team could manage a more consistence and narrower product characteristic variance.
Leslie - please email a photo to firstname.lastname@example.org so we can see how you are positioning it that might be causing this.
Josh - please email a photo to email@example.com of how you have had it positioned so we can help resolve this.
Jennie - unfortunately, it is a trade off between rigidity and flexibility. The stiffer that the cable is, the less flexible it is and doesn't allow for the positioning. Take a look at the positioning video on our website support page and let me know if that helps. If you continue to experience the same issue, email us at firstname.lastname@example.org so we can provide personal assistance.
The latch on the micro usb connector to keep the phone in place gets loose really easily. I have burned through two of your cables and I am afraid to use my third one >>
Hi, Une Bobine has been working great until a couple of days ago. The micro usb connector seems to have loosened up a lot and now won't hold my phone in any position except lying flat like a normal cable would...
Hi Jon, I'd like to make a request for your next une bobine for iphone 5... can you make the coil at least twice as rigid/sturdy (e.g., about as rigid as an adjustable lamp coil)? I expected the original coil to hold it's position well with minimal adjustments but find it to be quite tedious to hold my iphone + it's protective cover, especially when in the horizontal position. Every time I adjust my iphone it affects the USB connection such that it constantly disconnects/reconnects to the power source, and after all that work it ends up drooping anyway. I've gifted several une bobines to relatives and am disappointed that they complain about the same issues. I've read the tips from your website about how to help the coil stay in place but this product really should be as intuitive to use as a adjustable lamp coil.
Yukihisa - no it is not. As far as we know, there aren't any USB 3.0 phones on the market yet. The USB 3.0 micro connector is also about twice the size as the current micro connector that we use.
Une Bobine is USB3.0?
Denny - We would like to, but we have no idea at this time for how long it will take or how much it will cost to manufacture. It could be a few months or it could be a year from now. This is why we have decided to release the adapter now.
Are you going to make a iPhone 5 cable? One that doesn't require an adapter.
James. See today's update.
Still waiting for my lightning adapters. Should they have arrived by now?
Arnold - If you are twisting it slightly, it shouldn't cause damage to the device. But if you twist it back and forth by a large amount (more than a few degrees of angle), you may damage the internal solder connections or split the housing. When I find myself needing to change the angle a lot, I will unplug the cable, straighten it, and then coil it differently so that the twisting takes place over the length of the metal, not the connector attachment to the cable.
Sometimes when using Une Bobine, I have to adjust it by twisting the heads (either phone-end and USB-end) clockwise or counter clockwise to a better fit position. What happen if we inadvertently twisting to the same direction over and over again for a very long time? Will it finally make the cable snapped or the soldering pull off? Any way to avoid this? Thanks.
Edward - Please email us at email@example.com with your name, address, and product so we can resolve this for you. Please include a note that it is from Kickstarter.
Received my product but having lots of issues cutting in and out when charging...what to do ?
Kevin - great looking product and very cool idea! Unfortunately, with only 3 days left on your campaign, there's not much we can do to assist at this point. Best of luck in the future.