Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
So FSL3D you want to silence me on your google groups ay?
Here is the post you deleted:
I had a lot of success with this printer using the PDMS vat and no success at all with the supervat. The supervat liner is destroyed now. It felt like a massive waste of money for what came to my door when I received it and sure enough, it was a waste in use as well.
I'm really disappointed they got 10 million invested into their company and very little returns have come out of that investment, at least in the public's view. I’m sure the investing conglomerate is none too pleased with the impending release of the Glowforge laser cutter, I think FSL is going to lose a lot of market share on the hobby laser cutting side of their business. Actually, they already did to the tune of $29 million and probably even more with the release of Formlabs Form 2 printer.
At CES this year, no updates to the Pegasus Touch released, no announcements...nothing… very disappointed.
They have been doing research in resins and chemistry and formulation, but that doesn’t fix the underlying issues with the printer itself.
They never even implemented the PCB etching feature that they said they were going to do... Granted I know how to work around to get it to work, but that's not the point.
I remember they said they were committed to upgrading the machine... Where are the upgrades? I see pictures/videos of so many different versions of the machine, but no way to upgrade. What?! I have to spend more money to send it to FSL to "fix" the machine... No, I'm not spending any more money on this machine with you. I can't even sell this thing, because of the license fee they enacted, no one will touch this machine with a 10 foot pole.
If you have something that doesn't quite work for everyone, it needs to be open sourced, then once the masses figure everything out, you can close it down with a version 2 of the printer, that's probably how this should have been approached to begin with. Not controlled in a laboratory setting.
2 out of the 3 main Engineers that developed this printer don't even work at FSL3D anymore, hence the lack of updates, this machine is destined to become derelict.
So, I'm doing something, about all this... hacking the machine. This isn’t the first time I’ve done this with a 3D printer, I’ve done this with Makerbot and the B9creator, the difference is they welcomed and incorporated the design improvements into their products. The warranty that came with the Pegasus was a joke to begin with and is long expired...Hell, I violated the warranty as soon as I ran out of the first free resin and had better success with aftermarket resin.
Here are some of my results, all with aftermarket resin that was cheaper and better performing:
They have since reformulated the resin, to be more like the one I used.
BTW I have root access to my machine... also another individual is currently working on reverse engineering the entire firmware to make an opensource version... this will negate the license transfer fees and 1500 open resin license fee...
The people you betrayed will soon have full control of the printer, very soon.
I lost my ass on this campaign!! Anyone who can get a refund do so quickly!! Videos on YouTube
If you have not received your printer ask for a refund quickly use the phone number and call them!! Trust me you want your cash back!! Unless you enjoy learning hard lessons for yourselfs!!
Have all the printers been sent out? I still have not received my printer.
I truly am shocked that Kickstarter does not require them to keep communication through Kickstarter. It should be a part of the contractual agreement between us(the backers) and them(the project manager). If they violate that, the contract should be breakable and they owe us money back and we can ship the item back.
Who ever you sell it to has to pay
I called to let Fsl know I sold my printer on ebay and send the new owner the bottle of resin and they wanted his number do they could get him to pay transfer fees!! This company sucks big time and I lost over 1200. In this campaign! If that short fat guy was in front of me I would kick him right in his ass!! And I'm glad to be rid of this messes waste of money piece of shit printer
@Mark How did u find out? Did u get an email saying you have to pay $400? Where can I find that information/policy?
I sold my printer and I lost my ass!! Cash wise! And that's when I found out about the change in ownership fee!!! Big mess and very expensive!! If you haven't received by now I would try to get a refund and save yourself a big big headache!!!
Hey john also 400.00 to transfer ownership! Fyi
If anyone wants a Pegasus, I am wiling to sell mine. I have a perfectly operational Pegasus, 4 Quarts of resin (Clear), and a brand new vat for sale. First $1,000 bucks get the whole thing ( Plus shipping of course). I don't know how to ship internationally, so USA would be best, otherwise I will need you to figure out the shipping.
LET ME STRESS... THIS IS A WONDERFUL PRINTER, I just did not foresee the mess that is required to print with a resin printer... I just do not have an area that will accommodate this.
This is completely against kickstarters own policies. They are required to keep us updated here and answer messages here.
They already said they only answer on the forum. Not here.
three months without any feedback or email reply . How can you do this to your international backer ?
@FSL: Please write another update for this campaign. Please tell us a little about production and shipping. Which levels have been shipped, and which level are you currently working on? Perhaps you have paused production, to solve one or more problems before continuing? Please inform the backers. Thanks.
when will I receive my 3d Printer?
It would be nice if you guys could take 5 or 10 minutes to provide us with an update as to what the current delivery schedule is and what issues you are facing (such as shipping). Please, please do this. Remember that all of us provided you with roughly $2k+/- dollars. We deserve to know what you are doing with our money.
I wish people would move back to here for comments instead of their HEAVILY censored google group.
Then we could actually have a real discussion about what is going on.
Hello I am curious what the projected Ship date is for Level 2 Customers?
I see a lot of complaints coming up… FSL had to choose the worst shipping company for this very expensive & delicate device. Just watch this http://www.liveleak.com/view… (Hopefully I’ve installed surveillance cams to catch these punks!). And since FSL mentioned before: “You can use our Fedex shipping rates… You can use your own shipping company and send us a shipping label but we take no responsibility after it leaves our warehouse if you use your own shipping method so ensure you buy insurance.” Then they should have provided insurance for everybody who used their Fedex rates.
P.S. Does somebody know what levels are being currently shipped? Mine is Lvl 1
I missed the fedex guy!! Damn
FedEx stinks: http://machetepanda.tumblr.com/
• A dent in the top.
• Touch screen was broken loose.
• Touch screen is cracked.
• Back plate that hold on the touch screen knocking around loose hitting the mirror.
• Lord knows what else(I didn’t dare turn it on as I knew I was returning it anyway)
Just emailed Mica who is the only email I have over there(looks like Vickis email no longer works as I got a bounce back). Hopefully they can get this sorted out quickly. :(
PS: I got the accessories fine and they came via USPS.
NIGHTMARE: Dear FSL3D, This FedEx ground thing is turning into a headache. I'm going to urge you to NOT require signature on delivery OR use a company other than FedEx. This driver has, 'aprently', been coming by my house for over a week now and saying that I'm not home. My wife is home ALL day and she hasnt heard the door bell ring ONCE. FedEx driver also lied on Tuesday about the number of times he came by, saying he came by 3 and it was his final try, but CLEARLY on the tracking site Tuesday was only the SECOND time. I had to call the FedEx support and be placed on hold for 30 minutes while they talked about god knows what. Anyway, this is a nightmare experience... I dont know if its the signature requirement OR FedEx, but You have to do something... I STILL dont have the printer and this is the 5th day their tracking site 'says' that it's out for delivery. For gods sake... help! Thank you, ~Scott
@Alex there are a lot of updates on the google group site
So I just left a post in the FSL3D forum but they did not approve it. I thought that I could share it here since they have no control over what gets posted. I am a level 2 backer patiently awaiting my printer. A few months after kickstarter closed I convinced my company to order one for our R&D department. They kept asking me when it was coming and I told them that it will be after mine and that it was delayed. Well you can imagine how surprised I was that I came in yesterday and the pre-order printer for my company had arrived and is in the building. I wrote an email to FSL3D asking why they are shipping out pre-orders prior to kickstarter orders and they just responded a generic there were delays we expect your printer to be out August. As a backer of Form 1 as well I understand that there will be problems, but they were always focused on the customer as well as the community that helped launch them. I have a really sour feeling towards the Pegasus already just due to them shipping out pre-orders prior to kickstarter editions. I guess the silver lining is that if they are shipping pre-orders now that the rest of us kickstarter people should be soon. I do however think that not approving my post to their forum or responding to my email with meaningful information is disrespectful to the kickstarter community. Just thought that I'd share my story here.
Last update was in May. It's now August...... I realize communication is a weak spot for,this company, but this is getting a little ridiculous.
Got it... It was held up due to a non-readable barcode. I hope the package is alright... zoinks!
Missing the printer. I just got a shipment that included the resin, power coord, base plate, ect. But there was no other package that included the printer. please help!
When will the level 3 will begin to ship ?
Oh no!!! Lucky that's all that got eaten ! That puppy is massive and will make for a large dog soon. Tie down the B9s!! Let's us know when up and running. Looking forward to prints.
FedEx delivered two packages. A large one containing the main printer and small one containing the build platform, resin and cables. Unfortunately I was not home and the puppy ripped open the small one and destroyed the power supply cable. Will need to get a new one before I can print.
Good to hear Mike. I'm also level 4, so hopefully it will ship soon.
Pleased to receive the tracking information for my Level 4 Printer Reward!
Could u please let me know some kind of info on if my printer will come this month?
I'm getting crazy reading all this guessing in the group!
@Monito Do you really think they are going to come in and tell you it's revoked? I've had to make my own software for client use, and that is in there purely to hurt clients trying to reverse engineer their software and steal it for China. Second thing... that part is completely unenforceable... what are your concerns? they will jack up the price of the resin and revoke your right to use the software already installed on the printer?
Don't get the printer than!!
@Monito Look at your Microsoft EULAs, they say the same thing.
Any inkjet printer says use only genuine manufacturer ink, how many actually do?
2 major points do not sit well with me. We dont own the software and can be revoked at their discretion. And that we cannot use any other resin other than FSL supplied resin. The printer is useless with out the software.
Would you sell a laser printer without the driver? Or by the paper and toner only from manufacture. No absolutely not.
What are your thoughts about the EULA
6/13/2014 Copied and Pasted from Retina Create 1.0.5254.20322
END-USER LICENSE AGREEMENT FOR RetinaCreate
You do not own this software. If you have made a hardware purchase, this software is a separate product and is not considered a bundled purchase. Since you do not own this software, you may not resell or distribute this software. You are entitled only to use this software under the following non-transferable licensing agreement.
This software may only be used with 3D printers sold by FSL3D or its authorized partners. Software may not be installed or used if you sell, develop or manufacturer 3D printers or 3D printer products or materials for use in 3D printers or are associated with anyone that sells, develops or manufacturers any 3D printer products unless you have specific written permission from FSL3D.
This software may be used only in conjunction with materials, such as resin or ink, sold by FSL3D or its authorized partners. Use of software with unauthorized materials is strictly prohibited and grounds for terminating use of this software.
EXCEPT AS EXPRESSLY AUTHORIZED BELOW, CUSTOMER SHALL NOT: COPY, IN WHOLE OR IN PART, SOFTWARE OR DOCUMENTATION; MODIFY THE SOFTWARE; REVERSE COMPILE OR REVERSE ASSEMBLE ALL OR ANY PORTION OF THE SOFTWARE; OR RENT, LEASE, DISTRIBUTE, SELL, OR CREATE DERIVATIVE WORKS OF THE SOFTWARE.
BY INSTALLING BETA VERSIONS OF THE SOFTWARE YOU WAIVE YOUR RIGHT TO PHONE AND EMAIL SUPPORT REGARDING THIS PRODUCT. SUPPORT IS AVAILABLE FOR OFFICIAL RELEASES ONLY.
BY USING OUR SOFTWARE YOU AGREE TO THE FOLLOWING LIMITED COLLECTION OF INFORMATION PERTAINING TO USAGE OF THE PRODUCT THAT ENABLES SUPPORT OF THE HARDWARE AND SOFTWARE:
1. IF AVAILABLE, USAGE INFORMATION SUCH AS THE DATE/TIME AND INTERNET PROTOCOL ADDRESS OF THE PRINTER HARDWARE WHEN JOBS ARE SUCCESSFULLY ORIGINATED
2. IF AVAILABLE, THE NUMBER OF JOBS INITIATED ON THE 3D PRINTER IN ADDITION TO THE APPROXIMATE VOLUME OF RESIN CONSUMED
WE WILL NOT SHARE, SELL OR DISTRIBUTE ANY OF THE INFORMATION YOU PROVIDE TO US WITHOUT YOUR CONSENT, EXCEPT WHERE DISCLOSURE IS REQUIRED OR PERMITTED BY LAW.
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE CONTINUING WITH THIS PROGRAM INSTALL: FSL3D's End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and FSL3D for the FSL3D software product(s) identified above which may include associated software components, media, printed materials, and "online" or electronic documentation ("SOFTWARE PRODUCT"). By installing, copying, or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms of this EULA. This license agreement represents the entire agreement concerning the program between you and FSL3D, (referred to as "licenser"), and it supersedes any prior proposal, representation, or understanding between the parties. If you do not agree to the terms of this EULA, do not install or use the SOFTWARE PRODUCT.
The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold.
1. GRANT OF LICENSE.
The SOFTWARE PRODUCT is licensed as follows:
You did not own this SOFTWARE PRODUCT. If you have made a hardware purchase, this software is a separate product and is considered a bundled purchase. Since you do not own this software, you may not resell or distribute this software.
(b) Installation and Use.
FSL3D grants you the right to install and use copies of the SOFTWARE PRODUCT on your computer running a validly licensed copy of the operating system for which the SOFTWARE PRODUCT was designed.
(i) NO LICENSE TO USE WITH UNAUTHORIZED HARDWARE
This software may only be used with 3D printers sold by FSL3D or its authorized partners. Software may not be installed if you sell, develop or manufacturer 3D printers or 3D printer products or are associated with anyone that sells, develops or manufacturers any 3D printer products unless you have specific written permission from FSL3D.
(ii) NO LICENSE TO USE WITH UNAUTHORIZED MATERIALS
This software may not be used only with materials, such as resin or ink, sold by FSL3D or its authorized partners. Use of software with unauthorized materials is strictly prohibited and grounds for terminating use of this software.
(b) Backup Copies.
You may also make copies of the SOFTWARE PRODUCT as may be necessary for backup and archival purposes.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
(a) Maintenance of Copyright Notices.
You must not remove or alter any copyright notices on any and all copies of the SOFTWARE PRODUCT.
You may not distribute registered copies of the SOFTWARE PRODUCT to any third parties. Software downloads may only be distributed directly from FSL3D or authorized partners.
(c) Prohibition on Reverse Engineering, Decompilation, and Disassembly.
You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
You may not rent, lease, or lend the SOFTWARE PRODUCT.
(e) Support Services.
FSL3D may provide you with support services related to the SOFTWARE PRODUCT ("Support Services"). Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this EULA.
(f) Compliance with Applicable Laws.
You must comply with all applicable laws regarding use of the SOFTWARE PRODUCT.
Without prejudice to any other rights, FSL3D may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the SOFTWARE PRODUCT in your possession.
All title, including but not limited to copyrights, in and to the SOFTWARE PRODUCT and any copies thereof are owned by FSL3D or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE PRODUCT is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. All rights not expressly granted are reserved by FSL3D.
5. NO WARRANTIES
FSL3D expressly disclaims any warranty for the SOFTWARE PRODUCT. The SOFTWARE PRODUCT is provided 'As Is' without any express or implied warranty of any kind, including but not limited to any warranties of merchantability, noninfringement, or fitness of a particular purpose. FSL3D does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the SOFTWARE PRODUCT. FSL3D makes no warranties respecting any harm that may be caused by the transmission of a computer virus, worm, time bomb, logic bomb, or other such computer program. FSL3D further expressly disclaims any warranty or representation to Authorized Users or to any third party.
6. LIMITATION OF LIABILITY
In no event shall FSL3D be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) rising out of 'Authorized Users' use of or inability to use the SOFTWARE PRODUCT, even if FSL3D has been advised of the possibility of such damages. In no event will FSL3D be liable for loss of data or for indirect, special, incidental, consequential (including lost profit), or other damages based in contract, tort or otherwise. FSL3D shall have no liability with respect to the content of the SOFTWARE PRODUCT or any part thereof, including but not limited to errors or omissions contained therein, libel, infringements of rights of publicity, privacy, trademark rights, business interruption, personal injury, loss of privacy, moral rights or the disclosure of confidential information.
7. DAMAGES AND ATTORNEY FEES
The user agrees to reimburse FSL3D for any damages or lost of profits when violating this end user license agreement in addition to any reasonable attorney fees.
Guys, please post more prints, the ones already posted are not enough to the describe the overall performance of the printer
Early Bird Level 5
Since the Kickstarter has ended we no longer read regularly or respond to any comments on related to this campaign.
Please send all shipping questions to firstname.lastname@example.org about your particular order.
Send all general questions to our google groups: https://groups.google.com/forum/#!forum/fsl3d
R these things going to be worked out!!!
I would also liek to know when Level 4 will start shipping
Hey Chelsea what level r u?
Any updates when my Level 4 (May) will ship?
I received mine today. No major damage but the power supply had broken loose and the vat was separated at one corner (so it won't hold resin) can I use silicone to seal it or Weld-on to solvent weld it back together? I have the same issue as posted before about the lid detection being inconsistent at best...any thoughts?
After playing with the software for a few days I thought we would be getting something more advanced. Considering the amount of time that you had to develop the software. Are there any plans to enhance the software to include any of these options?
Feed rate of the laser. There is no option to adjust how fast the laser will travel per layer.
Hatching. I would like control on how the laser will hatch the object. For instance I would prefer the laser start on the outside walls in work its way to the center.
Lift off rate and distance in the software there is no control
Is there a way to programmaticly change the laser beam diameter?
Maybe there is a way to configure some of these options in the hardware. But I would still like to configure the print job from the software and save those setting as part of the job.
There is no option for shelling. I know there is other software but is complicated and requires another piece of software. What are the plans to add this feature?
Would like different ways to fill a solid.
Supports. Is there a way to configure the supports.
Diameter of the post?
Diameter of the connecting piece to model?
Tapper of the post?
How large the post connects to the floor?
Some minimum modeling tools?
When creating supports I did not see a way to turn off the plate?
Do you plan to release and API? Or some method for people to add features to your software? Will there be a way for a programmer to write there own interface?
I have not been able to find the PCB print option. If its not available when will it be done?