Share this project

Done

Share this project

Done
Radically upgrade your sound and music experience with this 100dB HiFi Bluetooth speaker/portable audio monitor. 50 hours playtime!
1,083 backers pledged £84,768 to help bring this project to life.

BackerKit for FS-X Online

Posted by Frankenspiel Ltd. (Creator)
7 likes
Hi all,


Our BackerKit page has been approved so we‘ve just sent you your BackerKit invites! With your invite you can log in to BackerKit.

If you can’t find the invite in your inbox, please check your spambox to make sure it hasn’t gone there.

With BackerKit you can select which 2nd stretch goal gift and add-ons you would like to receive. Haven’t yet added additional funds to your pledge amount for your 2nd stretch goal gift, add-ons and/or the shipping fee? You can still do this with BackerKit.

We chose not to do surveys but you will be able to make your selection all on one page. 

--------------------------------------
Welcome page
On entering you’ll be sent to the welcome page. To the right of the FS-X picture you can select your country and continue to the ADD-ONS page by clicking Get Started!

Step 1: Add-on page 
In the white fields on the left of this page you can choose your add-ons, 2nd stretch goal gifts, if you’d like the I’m a backer badge and FS-X Colours. On the right you can see your CART where you will be able to see which items you’ve selected and how much the total amount of your add-ons is. Also on the right is your BALANCE, where you can see your pledge level, pledge amount, credit, add-ons total, shipping fee and credit remaining. 

- 2nd stretch goal gifts & add-ons 
To choose your 2nd stretch goal gift please select 1 of the options available from the 2nd stretch goal field. Make sure that you click Add to Cart and that you do the same when selecting other add-ons.

BackerKit is synchronised with Kickstarter so your BackerKit CART will take account of the amount you already pledged for on Kickstarter.
You will be asked for your credit card information only if you select add-ons beyond your pledged amount or if you still need to pay the shipping fee. 

- I’m a backer silk screen print
In the I’m a backer silk screen print field on the ADD-ONS page you can select if you want this silk screen printed on the top left corner on the back of your FS-X(s). Don’t forget to click Add to Cart. 

- FS-X colour choices
At the top of the ADD-ON page the THE ONE, THE PAIR and THE PAIR - COLOUR MIX backers may see a yellow bar prompting them to choose their FS-X colours. This can be selected at the bottom of the page in the FS-X Colours field. When you have chosen your FS-Xs colour option please click Add to Cart to select. You will be able to see your colour choices under CART.

Please confirm your FS-X colour selection before June 15th (2014). Changes made to your FS-X colour selection after this date will not be processed. 

- Shipping fee
Forgot to include the shipping fee in your pledge amount? If you live outside the UK this is needed to ship your reward.

When logged in to BackerKit and on the ADD-ONS page, under BALANCE, you will see what your shipping amount is and if you would need to still pay this, if so, the amount will be red and you will be asked for your credit card information underneath. 

- Want to remove an item from your CART?
If you want to remove an item from your CART, simply click the trash can item next to the item you want to remove.

- How to confirm your choices
If you don’t need to pay extra, confirm your choices by clicking CONFIRM.

If you need to pay extra you will need to fill in your credit card information and confirm your choices by clicking CONFIRM AND PAY.

Step 2: Shipping page
On the shipping page you can fill in your shipping address. Please click Next: Review (to the right) to confirm. 

Planning to move? You can always sign back in and update your address before we ship (we will let you know in advance). 

Step 3: Review page
On the review page you can check your order and still edit your add-on selections and shipping info.

When you’re done please click Next: I’m Done!
--------------------------------------

Notes:
- We will advise you shortly by which date (the lockdown date) you would have to select your add-ons. Of course it’s true we have not yet posted images of certain products, we will get production models photographed and post them before this date, so you can see before you buy.
- Your credit cards will not be charged until the lockdown date.
- If you still have questions or need further assistance please feel free to use the BackerKit support system. You can find this at the top of the page in the black menu bar under NEED HELP? You can also find it at the bottom of the page.

We hope this short BackerKit guide is of help to you.

Best regards, 

The Frankenspiel Team

DrFrag, Michael Carr, and 5 more people like this update.

Comments

Only backers can post comments. Log In
    1. Frankenspiel Ltd. Creator on

      @ Marsha Tyszler: Happy everything is sorted out and working properly. We will let you know when we post pictures and when to update BackerKit.
      We will make sure that the Y cable will work together with the external in-line control, so yes, there will be a pass through.
      If you plan on using your 2 FS-Xs (connected by Bluetooth or analog Y cable) as a stereo pair you would only need 1 external volume control to control the volume on both speakers. If you plan on using them as mono speakers you might need 2 external volume controls, but that depends on your personal choice.

    2. Marsha Tyszler
      Superbacker
      on

      @Frankenspiel, thanks for clarifying about the frontframe plates. Also, I thought you'd be interested to know that the e-mailed BackerKit link now takes backers to the correct intro page. Everything is straightened out, except for our shipping addresses not being synced from Kickstarter to BackerKit -- however, it's not a big deal to type in our shipping addresses (unless someone is unbelievably lazy, lol!)! My survey is completed, at any rate. Please post an update when the pictures of the frontframe plates are uploaded and to inform us to update our BackerKit orders.

      One quick question: when the Y-cable is plugged in and or both speakers are connected via Bluetooth, will one in-line remote be able to control both speakers' volume? And either way, how will the in-line remote be plugged in if the Y-cable is plugged into the socket -- will there be a "pass-through" of some sort that'll allow us to plug the remote into the Y-Cable? I'm posting this question here because I'm trying to decide whether I'd like to add-on a second remote.

    3. Frankenspiel Ltd. Creator on

      @ Michael Senkler & Marsha Tyszler: Sorry we weren't very clear, in writing "We are going to supply every FS-X backer with 2 frontframe plates, one in Chrome and 1 in Black" we meant to say "We are going to supply every pair FS-X backer with the choice of 2 frontframe plates in: Chrome, Black or Chrome and Black. And the single FS-X backers will have the choice of: Chrome or Black for their speaker.

    4. Marsha Tyszler
      Superbacker
      on

      @Frankenspiel, thanks so much for checking into all of that! I also know it's the frontframe plate . . . but I was rushing so I could go to bed, and I mistakenly said grill! :-)

      So you told Michael below that we'll be supplied with both colors now? In other words, we won't have to choose one or the other and can swap them at home? Am I understanding that correctly? I thought we'd have to pick one color because the frontframe would be permanently affixed.

    5. Frankenspiel Ltd. Creator on

      @ JB: Sorry, but the I’m a Backer silk screen print is a free option for all backers.

    6. Frankenspiel Ltd. Creator on

      @ Michael Senkler: It’s not the grill itself, it’s the chrome frontframe plate surrounding the grille that will be available also in black. We are going to supply every FS-X backer with 2 frontframe plates, one in Chrome and 1 in Black. But, we did not yet include it on BackerKit, we will do this as soon as possible.

    7. Frankenspiel Ltd. Creator on

      @ bsl100: Yes, that’s correct! The add-ons and 2nd stretch goal gifts will be added to your pledge reward shipment within the same shipping costs.

    8. Frankenspiel Ltd. Creator on

      @ Marsha Tyszler: Yes, we realise this is the case. It wil be possible to change your 2nd stretch goal gift and add-on choices up to the Lockdown Date. Thanks for alerting us to this quickly!
      1) We’ve tested the system (as a backer) thoroughly before putting the update out. However we never got to test it by invite e-mail. So we’ll have to look into this with BackerKit. 2) Because you were sent to the confirm/review page, you only had the choice to go to step 1 (ADD-ONS) or step 2 (shipping) you missed the welcome page, where you select your country, and by doing so the Shipping cost is added automatically if you live outside the UK. 3) We were also informed that BackerKit synchronises with Kickstarter, so this is also we need to look at with BackerKit. 4) It’s not the grill it’s the chrome frontframe plate surrounding the grille that will be available also in black. But you’re right we did not yet include it on BackerKit, we will do this as soon as possible.

    9. Frankenspiel Ltd. Creator on

      @ Michael Carr: Glad it worked!

    10. JB on

      would it be possible to "trade-in" the silkscreen print for e.g. an Y-cable?

    11. Missing avatar

      Michael S. on

      missing grill color :(

    12. Missing avatar

      bsl100 on

      @ Frankenspiel.....

      For backers of the FS-X pair with shipping outside the UK, the 2nd stretch goal has the option of 1 Free Neoprene carry case + 50% off 2nd Neoprene carry case.

      If we have pledged GBP 96 (GBP 84 for the pair+ GBP 7 for shipping + GBP 5 for 50% payment of 2nd Neoprene carry case), is that done correctly?

      I'm assuming that shipping costs for the 2nd carry case are taken care of when we had pledged for the FS-X pair and added GBP 7 for shipping at the time of pledging, and that the 2nd stretch goal items are part of this shipping as you had mentioned when announcing the 2nd stretch goal, and no additional shipping is required here.

      Please confirm this.

    13. Marsha Tyszler
      Superbacker
      on

      @Frankenspiel, I think there are some probs with Backerkit!

      1) The link in the e-mail took me to the confirm page (the last step), not the add-ons page. As a result, people who've never used BackerKit may submit orders without getting to choose add-ons. I knew to click on the banner at the top of the page where it says add-ons before hitting the submit button . . . so I don't know if there's a way to fix it, but you may want to inform people.

      2) For those of us backers that had to add extra money for shipping, it's not deducting that added amount when taking out subtotal into account . . . thus, it makes it seem to backers like we can get extra items. For instance, after adding the items I wanted, I still had 7 pounds available to buy things -- but I know that's for my shipping. You may want to add an option for the shipping or find a way to deduct the shipping from our subtotals before add-ons, otherwise, you're going to lose a big chunk of change when backers think they can add something extra!

      3) Our addresses from Kickstarter didn't seem to import into BackerKit. That's not a huge deal, but I thought you may like to know.

      4) There's no way to select the grill options -- whether we want black or silver. Can you add this option to the BacerKit survey, or will you be collecting this information another way?

      I hope you can rectify these things soon so you won't lose money or have problems! I wanted to let you know ASAP!

    14. Marsha Tyszler
      Superbacker
      on

      Yay! I'm going to go check for it in my e-mail right now! Remember folks, if you don't see the BackerKit e-mail in your inbox, check your spam folders! Just a "pro tip" from an experienced KS backer! :-D

      @Frankenspiel, just to clarify . . . even if we fill out and submit our choices now, will we be able to make changes to our order before the final order due date? I'm asking because after you post the photos, I imagine there will be people who will say, "Oh man, wish I had seen ______ because I like it much better than what I ordered!!" In other past campaigns, I believe it was possible to make changes and add-ons to orders through BackerKit before the due date, but I'm just checking the situation for your campaign! :-)