So, why the delay? A message from the Creator
I know that many of you are disappointed that we have experienced significant delays with this project, and we are very sorry to have let you down. However, I want to reassure you that we are still working hard on bringing you outstanding speakers - as fast as we can.
When myself and Chia started out 10 years ago, the ultimate aim was to create an advanced platform of audio ecosystems that were fit for purpose in an age when your music system had become your iPad or iPhone. Products that interact with each other and expand the possibilities in the way we listen to and enjoy sound.
To make speakers fit for the purpose of today you need a complete sea-change in each part of the chain that is audio technology. In other words, we are doing something completely different and unique to what is currently on the market.
When we asked for your backing, we had a prototype speaker which we knew was something very special. The sound quality is incredible for a speaker of its size and price point. When we launched the Kickstarter project, we had hoped to be able to produce and deliver them within a matter of months. However, as we began the process of upscaling production, we were beset by 3 main difficulties which have been the cause of the delays.
We have worked hard to resolve each of the problems, and we are finally very close to the end. We know that it is thanks to your belief in our product that we have been able to move forward with our dream, and we appreciate it.
The bulk of our delay, especially in the first year was due to our production partners in China. Our inexperience in upscaling production meant that we didn't choose a reliable partner, and we have paid for this mistake ever since.
Once we resolved the production problems, we were, unfortunately, beset with reliability issues that had not been present in the prototypes. We are putting a huge amount of power through a tiny speaker, and we discovered that on some of the prototypes, the components didn't last as long as they should. Although, by then, the rewards were late, we had no intention of shipping a substandard product. We went back to the drawing board and improved various aspects of the design and build. We have, finally, fixed this issue, and are confident in the power, sound and reliability of the speakers.
Since we began our journey, technology has moved on. The production and reliability delays have meant that we are 2 years further into the future - and so our original technology platform was out-of-date. To bring it up to date, we have to incorporate new hardware and software - which is what we are doing right now. These changes will improve the stand-alone performance of the FS-X, as well as allowing them to work alongside forthcoming products and accessories.
We know that further delays are upsetting for our backers, and we appreciate why, but we are committed to delivering the best product we can. We are not just manufacturing Bluetooth speakers, we are creating an advanced and fundamentally different platform of audio products.
We are truly sorry for letting you down with delays and ineffective communication - but we hope you will forgive us and that the FS-X will speak for itself.
So, when can we deliver?
We are now working as fast as we can to deliver all units by November 2016.
We do not have a scheduled date for the next update, instead, your next update will be posted as soon as we can provide you with photos of the final batch.
If you would like to change your address, please do so now. If you have lost your survey or you would like to view your current details please go to https://frankenspielfs-x.backerkit.com/. You can view your current details by logging into your BackerKit profile. If you cannot remember your password, please request a new survey using your Kickstarter email address or select ‘Forgot your password?’ on the login page.
For those of you who have already received your rewards, we will be in touch shortly to explain how we can upgrade your speakers to the new platform.
All the best,
The Frankenspiel Team