September 2016 Shipment
We recognise that from an outsider's point of view, our recent updates come across slightly mad. We appreciate that you may find what we are doing hard to understand, but there is method to our madness.
Our dream some years ago was to develop an advanced platform for music technology. A range of outstanding products in a modular sound system. Products that interact with each other and expand the possibilities in the way we listen to and experience sound. We did not set out to deliver one, orphaned product.
We know that our delays have damaged our credibility but we have had little choice. It is either innovate and succeed to bring out multiple products in one intelligent system, or fall at the first hurdle, release the FS-X as it is and declare this project a failure. This we must not do.
We are doing everything we can to ensure you receive the best possible product that will be able to withstand the test of time. We feel indebted to your ongoing support and we want to prove to you that we can deliver what we have promised and more. The future of our company depends on this project.
Following from our last update, we can confirm we are still on target for a September 2016 shipment.
In the meantime, we would like to clarify a few things and clear up any FAQs.
“Why are we not delivering the same FS-Xs that we sent in the first batch?”
We have always promised that the FS-X would not be an orphan product. If we release the FS-X without updating to our new OS, you will get left behind. It is paramount that we deliver not just an outstanding product but one that will be compatible with our forthcoming OS and products launching towards the end of this year.
"What about those in the first batch?"
At the appropriate time, we will recall the first batch with prepaid couriers to offer a free upgrade to our new system; a system built for the future that won’t get left behind.
What we offer is a dramatic improvement to achieve a social and better connected world. You will have access to advanced, compatible HiFi with improved hardware and your rewards will harness intelligent software removing barriers in many real-life situations.
While we have experienced excessive delays and issues with our partners, it has given us time to do what we do best; develop and design outstanding music technology. This continued research and development effort has led to a series of new products with a new and improved operating system, dramatically improving the listening experience.
If you have already received your rewards in the first batch, we and other backers would really appreciate your feedback. Please let us know how you are getting on!
If you have not yet received your rewards and would like to change your address, please do so now. If you have lost your survey or you would like to view your current details please go to https://frankenspielfs-x.backerkit.com/. You can view your current details by logging into your BackerKit profile. If you cannot remember your password, please request a new survey using your Kickstarter email address or select ‘Forgot your password?’ on the login page.
Your next update will be no later than 4 weeks from now, Wednesday 14th September. However, we will update you beforehand if delivery is approaching.
All the best,
The Frankenspiel Team