This update, next week and the following week’s update will be primarily focused on shipping.
In September we completed in house testing of 40 line-assembled units with all the new software adjustments and improvements. We are about to ship another batch of 100 and we are currently in the process of updating and testing the first bigger build of another 1000 units. These units will then be sent before the end of October to our existing and new fulfillment partners with the completed software.
Originally, we had planned to prepare and send all the rewards together from one location. However, we have now selected two additional fulfillment partners (in addition to SKU Group) that specialise in fulfillment and customer service. This additional manpower will help us to manage the workload and get your rewards to you quickly and securely.
Given the circumstances and after talking to our partners, we have concluded that shipping a first batch in October (1000 units), then a second and final batch (another 1000 units) in November is realistic and a more accurate representation of the timeline.
Please note: ‘Early Bird’ rewards will be shipped first as a priority.
We have had to carefully select the base location for each region taking into consideration the percentage of pledges in that area. We have highlighted where these base points will be below:
- If you have pledged from Europe, excluding the UK, we will deliver your rewards from our warehouse in Amsterdam.
(Europe: 37% shipped from Amsterdam)
- If you have pledged from the UK, we will deliver your rewards from our fullfilment partner (SKU Group) in Swindon.
(UK: 28% shipped from Swindon)
- If you have pledged from the US or Canada, we will deliver your rewards from our fulfillment partner in Salt Lake City
(US & Canada: 22% shipped from Salt Lake City)
- If you have pledged from the rest of the world, (e.g. China, Japan, Australia), we will deliver your rewards from our fulfilment partner in Hong Kong.
(Rest of the world: 13% Hong Kong)
Your next update will be no later than a week from now, Wednesday 14th October.
All the best,
The Frankenspiel Team