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Radically upgrade your sound and music experience with this 100dB HiFi Bluetooth speaker/portable audio monitor. 50 hours playtime!
1,083 backers pledged £84,768 to help bring this project to life.

Feedback

Posted by Frankenspiel Ltd. (Creator)
9 likes

Hello everyone,

We have been Skyping with some of the ‘First Look’ backers to discuss their feedback in more detail. We will continue to organise Skype calls with those remaining so that we can gain more insight.

And with only one ‘First Look’ backer left to report, it's time to take stock.

We are confident with the fundamental elements of the FS-X’s hardware. In summary, here are the final production specs:

  Max SPL > 100 dB @ 1 M (Dual, enhanced stereo + 3 dB) 

  Frequency response 60 Hz - 16 kHz naturally tuned 

  Full dynamic range on output w/o dynamic range compression

  Output stage DAC direct digital conversion for best low noise

  Onboard DSP ensures same HiFi quality wired or wireless

We appreciate all your feedback in the past week. Some feedback is negative, raising questions about whether our specs and the FS-X’s output capabilities are feasible.

Firstly, we have to say that when testing under our recommended instructions, we are unable to reproduce the issues outlined by our 'First Look' backers. However, we can reproduce these issues if we use the FS-X out of range, or between walls and doors. For example, when using single mode at more than 12 M or dual mode at more than 5 M.

Operating the FS-X beyond its wireless range limits has obvious and not-so-obvious effects. Even when operating dual mode in normal conditions, the master FS-X is having to do double work. The master has to receive and then re-transmit the Bluetooth signal. The Bluetooth signal is also forced to re-transmit many more times when operating dual mode at a greater range than recommended. This gives rise to drop-outs and causes the master to use much more energy than normal, and thus playtime is reduced.

However, we are not saying all the issues are because of taking the FS-X outside its range. A more accurate statement would be that we think it's a consequence of exceeding range capability, combined with the difficulty of selecting between the many functions in a single button, resulting in understandable confusion.

We accept that the way the button operation works is not ideal. We’ve had months to master the button controls, but we appreciate that it takes some time getting used to. Therefore we will make changes to the software to simplify operation.

We do not need to limit power, there is more than enough headroom available to deliver very loud sound. The FS-X can deliver over 100 dB @ 1 M, so there is no need to limit it to 80 dB. Instead, we can limit the number of button presses which may be causing confusion and misapplication.

To improve usability, we will also add audio and visual warnings when the battery is low (including when FS-X is powered off), as well as correcting the LED colour sequence.

Once we have made our improvements, we will resume reviews. We have 20 + professional bloggers and vloggers lined up who are eager to put the FS-X to the test.

Our team is working around the clock to complete these improvements as soon as possible.

And remember:

This does not mean there will be considerable delays. Once we have achieved positive results, it will take approximately two weeks for your rewards to reach you.

For example, if we were to achieve positive results by our next update, you will receive your rewards by 12th August.

We will restart our timeline and continue with reviews as soon as we have done this.

Your next update will be no later than a week from now, Wednesday 29th July.

All the best,

The Frankenspiel Team

Chris Means, Chris Cheshire, and 7 more people like this update.

Comments

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    1. Slaven Manning on

      Where do we enter info for a change of delivery address?

    2. Lee Gibson on

      Okay I'll put my feedback here for my initial reactions after a number of hours of testing.

      I get PIN requests every so often on the speakers, even though Frankenspeil say this couldn't possibly be happening and that there is no PIN, well either set one for this or fix the issue. I still haven't been able to get it to connect to Windows 7 over Bluetooth due to this.

      The lights on the two speakers act differently which suggests they are not identical, they both have blue only one speaker has another colour? Is this a trick to get the stereo to work? Also one of the speakers rattles a little when moved suggesting inconsistent build qualities. And even using the same consistent actions sometimes they do not pair.

      The sound is wonderfully clear but nowhere near what I would expect for 100db of sound, and yes I but the Bluetooth volume up to full. Often the sound cuts out at full volume which suggests it is not really capable of this and I have tested this from a moto g running lollipop 5.0.2 and another 4.4.4 phone. And the speakers are well within their stereo range.

      Charging, there is no indication of how full a charge they have or when the charging has finished?

      The pair I have are clearly not ready for market, I'm ready to return them and I'm currently wishing I'd saved my money for something like the JBL pulse.

      Oh and I don't Skype and was never asked to when put forward for testing these.

    3. Missing avatar

      Tyler Freeman on

      Let me be clear, my issue is not with delays or with technical issues that have to be ironed out. Those are to be expected in a hardware (or any) kickstarter project.

      My issue is with insulting and dishonest communcation about those delays and technical issues. That is what is not acceptable in a kickstarter project.

    4. Missing avatar

      Tyler Freeman on

      Soo... I'll have to reverse last week's comment.

      I won't back another project from your and will recommend others against it as well. Your response this week comes down to a Steve Jobs like "You are holding it wrong" (user error).

      You blatantly ignore the reported issues with dropouts due to intervening objects and major issues with the speakers when operating in wired mode.

      It does sound like the speakers have the potential to be amazing if you can only get past your inability to communicate clearly and honestly and stop blaming other for your own mistakes. Please either do that, or give me a refund so that I can buy one of these once you actaully have a tested and functional product.

    5. Lee Gibson on

      That last tester would be me. Apologies, new job and having to make a trip for a passport for my new life as a glamorous international jet setter got in the way. Where would they like my review?

    6. Missing avatar

      Darius Zaerin on

      So basically what you're saying is that the problems your early testers are having don't exist for you, but despite that you're gonna faff about for an indefinite amount of time trying to fix them, after which we're back to our two week schedule.
      Why don't you make a video of your set being tested with actual, proper testing equipment, to show us the speakers CAN actually work? And take photos of the produced units as has been asked so many times.
      And address the other issues that have been mentioned, like rattling ports and sudden power off issues, and tell us how you propose to address those.
      There is ALWAYS a component in your update that leaves it all meaning nothing and an actual deadline being pushed perpetually out of reach. You've been doing it intentionally all along and you know it.
      You've really improved your perceived accountability by being a bit more responsible with keeping your promises, but you're still not being honest.
      We haven't had any genuine feedback of a real unit that actually really works as it should, and it's so, SO sorely missing from your credibility dance.
      You say you work around the clock, but in actuality nothing has developed at all. I'm not talking about the technical issues that you'll never be able to fix, I'm talking about simple pictures to back up your claims and a move towards being clear and honest. Please please please please please! For your own sake. Free yourself of the BS!

    7. Missing avatar

      Maikel Lodewijk on

      No delays??? How is moving from end of July to Md August not a delay!? It's safe to say we won't be playing our speakers this summer!

    8. Chris on

      Thanks for the update!

    9. Gustav Öst on

      Say that each backer buys an average of 1.5 speakers.
      That means you will have to re-flash ~1600 speakers after testing and proofing the new firmware.
      Adding audio playback to the software for the audio cues.
      Now, you have carefully avoided saying that the speakers are actually built and/or shipped and/or assembled. Which leads me to believe that they are not.
      Otherwise, take a picture and prove it (I know taking pictures usually takes MONTHS for you, but maybe there is a twelve year old with an Instagram account near by that can assist?).

      All these things combined. You dare say that there will not be considerable delays?
      The ONE thing you're good at is, specifically, considerable delays.
      I dare say that if I have production speakers in my hands by the 12th of August I will donate one of my kidneys to a stranger in need.
      Around new year I guessed we would receive the speakers in July.
      My new guess is early 2016. If we get them at all that is.

    10. Missing avatar

      Craig Trickett on

      @creator, to clarify in writing, the FS-X should work at distances above 5m shouldn't it? I understand that over 10m it will start to have difficulty but around 5m, 8m sort of distance this should work correct on the production units?

      Thanks