Reviews & Other News
We’d like to return to our previous comment in regards to future third party reviews.
We have always said it was our plan to have the FS-X tested & reviewed by as many reputable third party reviewers, bloggers and vloggers as possible. However, due to the extreme adverse reaction to the first one from Andrew Everard and in particular the level of abuse that he received from certain backers, reluctantly we feel we have no choice but to suspend any further external tests and reviews.
Note the use of the word suspend, they are not cancelled. Instead, we plan to postpone further reviews until we have straightened out certain issues, hopefully regained some of your trust, and as a result should be in a calmer, less volatile situation.
The fact is, we simply cannot afford to run the risk of ruining anymore relationships with key bloggers or vloggers. It’s important to not only receive support from our customers as a foundation for the future of our company but also to receive reinforcement from key voices in the industry such as Andrew.
Let’s be clear, this has nothing to do with us being averse to criticism. We welcome constructive criticism towards our products, even mild abuse if it’s something we can learn from. However, these are independent third parties trying to do their professional best, there is no justification for subjecting them to any abuse, certainly not on the scale seen with Andrew.
We are still eagerly awaiting feedback from three of the ‘First Look’ backers. One of which is awaiting delivery. We have Skyped and are organising Skype calls with some of these backers who have received their units to discuss their feedback in further detail.
So far, we have not been able to reproduce issues highlighted by the first two, ‘First Look’ backers.
But there is a brighter side to this. These problems being described are likely to be caused by design flaws or bugs in our software, rather than hardware issues. If so, this is a matter of rewriting lines of our code and updating the software. This means we will not have to go back to the drawing board or throw away and rebuild any components.
We feel we may have over-complicated our user interface. For example, the mute and power saving functions are too similar to power boost. This may have caused the FS-X to appear to cut out or play quieter than normal, rather than louder. We are now looking urgently at the user interface -the button operation- for ways to simplify it, and make it less prone to these issues with the intention to make the FS-X more robust and easier to use.
Another issue raised was the wireless range and playtime whilst dual mode is in operation.
Slightly more power will be used on the master (left channel) in dual mode, this is because it has to both transmit and receive. The price to be paid for this is in wireless range which will decrease from 10 m, to around 5 m between your device and the master FS-X. Admittedly, this was reduced further than we expected so we are also looking into ways to improve this. A smaller price to be paid is that playtime will also be slightly reduced.
As is the case with all Bluetooth devices, you may experience minor cut-outs if the left/right units and/or the device is out of range as the speakers will struggle to relay the Bluetooth signal (further than 10 m for single mode or 5 m for dual mode). This is a limitation imposed by Bluetooth technology and one we hope users will accept for the benefits of enhanced stereo operation.
So what now? Are we back to square one?
No, as we understand it, there are no issues with the operation of the FS-X in single mode.
Nevertheless, we agree with some backers who have suggested it would be foolhardy to ship before fully identifying and correcting remaining issues with dual mode. These are not issues that can be corrected after shipment, so we need to pause delivery until these open issues are corrected.
So, to clarify.
We are in the process of working with the ‘First Look’ backers to solve these issues as quickly as possible. We will ship only once we have achieved positive results and positive feedback from the ‘First Look’ backers.
This does not mean there will be considerable delays. Once we have achieved positive results, it will take approximately two weeks for your rewards to reach you.
For example, if we were to achieve positive results by our next update, Wednesday 22nd July, you will receive your rewards by the 5th August.
We will restart our timeline as soon as we have done this.
Your next update will be no later than a week from now, Wednesday 22nd July.
All the best,
The Frankenspiel Team