General & FAQs
We have some very important information to communicate to you all. We want to make sure we are certain of our direction and we are on the same page as our development team before we share this with you so that you are well informed.
Please give us another couple days to develop this information into a full update.
Redeeming an extra FS-X at Kickstarter price to complete a stereo set
All of you who expressed interest in receiving a discount should now have your unique code in Kickstarter’s private messaging system. For those of you who have not yet expressed interest but would like to, please do so in the comments below.
Some of you have experienced an error message ‘Usage Limit Reached’ when you have tried to use your codes. Apologies to all who have, and thank you to those who have highlighted this issue.
We have a bug on our website that isn't allowing codes to be used without a registered user account.
Please visit http://creative-genesis.com/frankenspiel/my-account/ to register an account and proceed with these following steps.
- Please visit http://frankenspiel.com/
- From here you can click our main banner to go straight to the FS-X product page, or you can visit the shop and select the FS-X.
- Select your preferred colour and add to cart.
- Select ‘VIEW CART’
- Here you will be able ‘APPLY COUPON’
- And you’re done! Be sure to check you’ve selected the option for free shipping and you’re good to go.
Thank you very much your patience.
Here are some FAQs from the past few weeks:
“Why are backers only receiving a £3.99 discount to upgrade our order to the stereo set?”
We’d have loved to give you a larger discount, but we didn’t want to nullify the incentive of the Early Bird Kickstarter pledges. So we gave you a discount that allowed you to redeem an extra FS-X at £56/”THE ONE” Kickstarter pledge.
We knocked off a good price for those early birds who backed our first FS-Xs and we didn’t want to make that seem not worth doing. Yes it is only a £3.99 discount, but please consider that the pre-order price is also discounted from the RRP of £70.
Perhaps we should have rewarded those who backed us early, with a larger discount. But that would have made our Kickstarter campaign worthless for those who backed us with an Early Bird Stereo Set.
“How can I select a frontframe plate via http://frankenspiel.com?”
We haven’t yet sent out the survey for pre-order frontframe plate selections. We will do this via email and remind you to select your choice before shipping.
“Will the extra FS-X (discounted) come in the same box as the initial Kickstarter backing, and will the subwoofer be available?”
Absolutely! We'll make sure they come in the same box, that's why we're more than happy to give you free shipping along with the discount.
We plan to launch the subwoofer directly after backers receive the FS-X. First and foremost, we want to regain your trust and show you how brilliant our speakers are.
“Can we order more accessories?”
Yes, do feel free to order more accessories via our webshop. They are the same price as on BackerKit. And for every extra FS-X, we will include a free stand.
All orders before shipping, will arrive in the same box.
“If we upgrade to the stereo set, will the individual FS-X still work on it’s own… And if I pledged for two FS-Xs already, are they stereo compatible?”
Yes, and yes.
The FS-X is a clever one in that it will work as a single unit or pair with any FS-X sibling it meets. And that’s the same for all Frankenspiel products, old and new. We plan to develop an entire audio system with an easy-to-use iOS & Android app (coming soon to all Frankenspiel backers and customers) that will work together in a modular, intelligent design.
Thank you for your continued support.
All the best,
The Frankenspiel Team