Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
At least I'm not the only one... I am writing with FlyKly since august, because my wheel doesn't turn on any more. For some months they promised to collect it for repair but it was not collected. I heard all kinds of excuses. When I tried again this month, they also told me the extremely lame excuse of the new company structure.
After my last response they stopped writing to me. It seems that they just don't want to fulfil their warranty promises. I just can't understand what they are trying to achieve with treating customers like that. I must say that I am extremely pissed. Anyone in for hiring a lawyer?
Flykly has some serious issues, superpedestrian filed a patent infringement against flykly:
This company continues to disappoint as does Kickstarter for not taking their backers complaints seriously and allowing this company to post a 2nd campaign. I backed the original Smart Wheel campaign and received a wheel, over a year late, that stopped working after 10 days. In Nov of last year I inquired on their "Smartped" campaign for clarification of warranty to help new backers make a more informed decision. Flykly responded on 25 NOV (https://www.kickstarter.com/projects/flykly/flykly-smart-ped/comments ) and indicated that only shipping costs after the first 30 days are at the owners costs, today, after almost 2 months of constant delays and run arounds, I receive this:
"We have a new company structure and we are catching up with accumulated work. We are not responsible for the purchasing agreements with FlyKly inc. If you would like to send your wheel for repair to our service company in Milan Italy, the shipping costs would be on your behalf.
Let me know how you would like to proceed."
This company is simply not mature enough to support the product they are selling to the world. What is worse, they simply have no integrity. I suggest staying away.
For Existing Owners: Please post your experiences, good and bad, to this forum since there is no way to leave true feedback here and Kickstarter refused to introduce a rating system:
Had my wheel worked for 2 months then stop charging, sent it back to Slovenia for a repair now they can't find it and also stopped answering my emails. Great
My wheel arrived in a completely unusable state. I now will request a refund!
I still have not received the wheel. Funded in 2013. They claim they shipped the wheel in May. Never received and FlyKly acknowledged the wheel went missing. After 7 months still no wheel, no refund. They keep asking me to wait for them to figure out what happened to my wheel. At this moment I don't care. If they could not figure out what happened to this wheel in 7 months, they are not going to find it ever. It's amazing that they have been allowed to fund a new project and claim that they have delivered wheels to all initial funders. I don't want the wheel. Just refund me.
Thanks Kris. Bluetooth range issue fixed on my wheel now.
Hi, I have not received the wheel I order on 26 November 2013. Am I the only one who has not yet received a wheel?
Here you go Andy http://i.imgur.com/nau1lpU.jpg
Kris: Care to show us a photo of your modified wheel?
I feel a bit scammed, have cycled around 1000 km before my wheel broke down. After emailing for 2 months I received a freewheel replacement but I noticed its a different one than the one I have! Looks like I received some sort of prototype, I did not pledge for the hacker pledge. All backers should receive the same wheel!
New freewheel obviously didn't fit, I'm in contact with ZeHus now but no response so far, will keep you guys updated. Hope it doesn't take another 2 months...
I tried several 'clever' solutions to the bluetooth problem but, in the end, the only way to fix it was to bore 4 x 40mm holes in the faceplate (I enlarged 4 of the 8 1mc plug holes with a hole saw). Bluetooth now makes the handle bars comfortably. However the app won't let you change the assist level on the move, you have to come to a stop. But at least I don't have to get off the bike.
I found this in the devil's dictionary. crowdfunding (n.): A maximally efficient innovation on the traditional pyramid scheme that leaves just one degree of separation between a charlatan and their victims.
Me: "You guys ever going to fix the damn Android app?!"
FlyKly: "No. Why would we? We already have your money. Time to go fleece some other Kickstarters!"
I got my wheel a couple weeks ago and it is absolutely impossible to connect the app to the wheel.
Could you help me?
I also received the TNT invoice for $44.75 (I live in California as well). The reward clearly said "Worldwide shipping included", so I'm not paying for this.
Hey girls and guys, i am sad to have to write so soon again but after only 173 additional kilometers, so about 500 in total, my flykly quit service again. This time no motor kicking in and no recuperating but app still accessible and functioning but showing up the pedal (hall) sensor warning icon. Maybe it is the issue with the magnets not staying in place, reported by another user here? Support was supportive so far giving it some tries with factory resets and stuff but no cure. I am afraid, I have to send it in back to Slovenia for a third time now. Only positive outlook - winter is here now - so i won't miss it for a longer period now.
I just wrote Kickstarter a 2nd time saying they need to take more responsibility on who they allow projects from, specifically a repeat maker where the comments are so overwhelmingly negative regarding the integrity of the bidder. I also feel like we should be able to warn bidders on the project but you cannot comment unless you are a bidder. So, you can be a bidder for $1 Euro. It might be good to give them the buck, and then write some responses to warn others of they company, there lack of support, shipping an unfinished product and general unwillingness to take responsibility for their failures (oh, the fragile pins on the charger you need to access while on your knees, don't break them or it's another $185!)
Be sure and provide feedback on this ebike review site too so it can come up higher in search rankings and hopefully help others make an informed decision:
Last, I really don't think a company the raised 700K+ for a project needs a kickstart anymore, the same goes for Pebble and others... look you did great, you got kickstarted, now go out be a regular business....
Biggest problem is failure of bluetooth to reach the handle bars IMHO. I need virtually no assist on the flats & 100% on steep hills so the ability to change the assist level on-the-fly(kly) would have been great. Bluetooth radio has a wavelength of ~3cm so no surprise that not much gets out through a 1cm diameter hole. Bluettooth repeaters/range extenders are a bit thin on the ground on ebay too, so struggling to come up with a solution. Mayeb I could gaffer tape the phone to the back strut & work the slider with a long stick? Disappointing bit of kit after the 2 year wait but hey, no import duities he in Australia mate so woohoo!
Got a TNT customs bill too, of $44.75, to California. After waiting so damn long and it now being unusable because of Bluetooth issues. It says in the original campaign that international shipping is included. I'm forwarding the invoice back to Flykly.
Not only did i get a customs invoice for $46, I also received defective AC charger with cut wires (luckily I saw this before plugging it in! Could have been fatal!)
I got a customs invoice as well. I feel so ripped off by this whole campaign. I can't believe Kickstarter is letting them run another!
Got my wheel last week. I'm in CA, Also received a customs duty invoice for $44.75. Did everyone revive this?
Mine came last Friday in a damaged package and the charger cable was also almost detached but I could still use it to charge the wheel. I think how it was packaged caused the charger cable to be almost detached. See picture here:
@Sanyu Ye, I just opened up my recently received wheel yesterday and have the same problem, the charge cord is broken at the junction with the charger box.
I finally received my wheel. Very good there was tracking id of shipping so you could follow the route of shipment. However i cannot start testing the wheel since the charge chord is broken at the junction with charger box. Look like a production fault. Anyone has similar case with charger unit?
Looks to me like the same hub placed on a custom frame. Nothing new really. Not worth the investment.
FlyKly is pushing a new Kickstarter project - a kick-propelled e-bike. https://www.kickstarter.com/projects/flykly/flykly-smart-ped…
I wonder how they will manage the SmartWheel now? I'm not as thrilled with my SmartWheel as I hoped. It's okay, but better on flats than up hills - and who needs power assist on the flat?
If I were to do it over, I think I'd go with the ZeHuS bike - where Niko got his actual wheel in the end.
Maybe there is a possibility to prolong the bluetooth antennae through one of the plastic caps to the outside...
I wonder if we drill out the metal hub on one side, cover it with a 3D printed side panel, it would rectify the Bluetooth issue. Just a thought, idk though.
Despite update #21, I have NOT received the wheel nor any shipping information. And I was an early backer! Ugh!!!
The bluetooth problem is because the wheel is metal, and the antenna is inside the wheel. It really needs some sort of external antenna, those plastic covered holes are the only place the signal can get out of the inside of the wheel. The original wheel was supposed to be plastic, so it would not have caused any interference problems.
@grove: no, no solution yet, it's very very very sad, that they haven't used 4.0 like promised.
The Bluetooth range is horrific on the wheel. It cuts out within 12-ins of the hub. Is there any fix for this?
In time for my birthday I got my flykly back. After an additional procedure of de- and reinstalling the app and setting up the wheel newly it is finally operational again, hopefully this time for more than 300 km. Keeping fingers crossed! Thanks flykly.
@Andrerson Carlos Faller, you might want to reconsider. I just got the email notifying me of the shipping of my wheel, and I was probably among the last backers, since I waited until the last day because I was waiting for Copenhagen Wheel to announce their price as they had promised (they didn't). Assuming Kickstarter rewards are being sent in order, yours will probably arrive soon too, then.
I'm asking for my money back, it's been 2 years since I financed this project.
In the FlyKly website, they estimate a delivery time of 3 months. What's wrong with the backers' rewards then?
Since they have a 30 day return policy anyway, I don't see why having my money back would be a problem.
I don't even own a bike anymore...
Wow - I'd nearly forgotten that I had ever even been an early FlyKly backer - has it really been 2 years now since I was foolish enough to believe in Niko's entraprenurial magic:
"A Ponzi scheme is a fraudulent investment operation where the operator, an individual or organization, pays returns to its investors (or not) from new capital paid to the operators by new investors (buy one today), rather than from profit earned by the operator."
Above statements made with due respect and consideration (more than we have been collectively afforded as investors apparently)...
It's OCT now, and I'm buying a brand new rear wheel for the Planet Bike build up I have had sitting in the garage now for nearly 2 years - there's no power like pedal power...
Hasta Mañana - Tedly
Regarding use: the wheel is interesting. The wheel does not employ a true torque sensor but instead is activated when the cog is at close to the same rotation rate as the wheel. If pedalling cadence is slowed down, the cog begins to freewheel and the motor cuts off. Assist level seems to be tied to how much the cog is allowed to freewheel before the motor cuts off.
This has some interesting consequences. For instance at 30% assist, the wheel allows me to accelerate quickly as my cadence keeps the chain tight and the cog at the same rotation rate as the wheel. But as I get up to speed, my cadence is not keeping up with the wheel and the motor cuts off. The wheel's internal resistance slows me down a little, my cadence catches up, and the motor activates again. It is an odd slow-and-go sensation and involves a lot of quick pedalling in attempt to keep the motor from cutting off. This can be alleviated by increasing the assist to 50% or so, but then fine control at slow speeds becomes a little more herky-jerky.
And, sometimes the wheel seems to get confused. At one point it activated the electric brake when I was not back pedalling and only began assistance once my speed had slowed down considerably despite applying torque with the pedals.
I think I liked the feel of 30% assist, but I was pedalling like a hamster on a long smooth straight away only keeping up with other cyclists. A larger chainring should help out here. Or, I will up its assist level as I get used to the wheel. Nonetheless on nice smooth routes, the 25km/h limit becomes noticeable as pedalling cadence is too high to push my bike faster after the motor cuts off.
I received a new freewheel assembly, and the wheel works now. Before I installed it, I spread some epoxy over the magnet assembly to shore up them little magnets. Anyone doing this be very conservative with the epoxy as the clearance is tight and the magnet assembly must spin freely with the freewheel. Also care must be taken to not gum up the adjacent bearing.
Re shipping, I think the problem might be with Slovenia post. My wheel took over one month to arrive to Canada while the new freewheel was here in 7 days. It seems their service is inconsistant.
My wheel supposedly shipped over a month ago to Cambodia and is nowhere to be found. I’ve asked for confirmation that it was sent by air and a scan of the shipping bill, these questions have been ignored by your support. I’ve requested status info and it seems your carrier can still not identify the wheels location. Numerous calls to the post office here with tracking number show no product. All this and I originally had requested the glow in the dark but settled for the white to get it earlier. I was told that I would have it in August, it is not almost October. I had hoped to bring this with me on a holiday (I leave Saturday), this will not happen.
Tracking status shows Shipped 24 AUG
Dave & Clarence - What was the ship date for your order?
Jesse - Have you found a more public place to post complaints? I think it would be helpful to warn potential future customers. Unfortunately, their facebook page does not have ratings or allow comments (probably for reasons below).
People,if you want flykly to actually respond to your message, don't leave it here. Instead, go to https://www.kickstarter.com/projects/flykly/flykly-smart-wheel/creator_bio
and click "contact me". It's the only way I've found to actually get a response.
@jessie: There's a forum of sorts here: http://electricbikereview.com/community/forums/flykly/
I'm wondering where I can go to find an update on shipping information or a delivery schedule for the wheel I ordered. I'm in the bay area - California. I already see people selling their wheels on craigslist so I just want to make sure mine isn't missing in transit or something. I've never received any information on what to expect. Backer number 2231 so I guess I might be on the back end of fulfillment. That's fine, I get it - I just want to have an idea of when I can expect it.
I'm in Singapore, and I have not received the wheel. It's almost the end of September 2015.
I paid so much. WHERE IS MY WHEEL?
I'm in the US midwest and still have not received the wheel. I was told that the 2nd batch should ship at the end of August at the latest.
I know you are trying to sell more wheels to make some profit, or to recover some loss from this mess. I see you started posting google ads to sell the wheels. But the best marketing you have is your early backers, so why don't you make sure all the backers get their wheels instead of wasting money on google ads. When I get my wheel, for sure lots of my friends would be trying it. I'm sure that would be true for all the backers, they would be showing it off to all their biker friends. That will be a much more effective marketing than google ads!
Backer 1,887!!!!! Pledged $590 of my hard earn money on November 14, 2013!!!!! STILL NO WHEEL!!!!!! NO SHIPPING NOTICE!!!!!!!!!!!! NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear FLYKLY Team
I would like to know why I have not received the reward. I love to order FlLYKLY but I am terribly disappointed that I have not received the reward as pledged. I am from Thailand and my pledge was this:
$590 reward on Tuesday 19 November 2013
$590 USD - FLYKLY SMART WHEEL - Get your very own Smart Wheel with Smart Light included! Worldwide shipping included.
Ships anywhere in the world
Shipping Update FKYKLY Said
".. We’re starting with second batch in June and estimate to get the Smart Wheel to all Kickstarter backers until the end of August."
May I have a delivery date? Great to hear lots of folks are getting serviced but some of us have not received our initial reward from the initial Kickstarter funding.
Hey guys. I'm also still waiting for repair or replacement. It's nearly 8 weeks now. I don't know a timeframe how much longer to wait, so I can't decide whether to buy a conventional replacement wheel for my bike. I think season will answer this question for now, because it's a racer.
@jesse: I'm not sure about the lock feature in my blue light case, haven't used it too much.
@keith: good news at least for you! :)
@andrew: to pay for warranty shipping wtf?
We really need a forum for the flykly wheel. kickstarter comments aren't really the best format for information sharing. If no one else wants to start one, I'd be willing to set one up on one of the free fora sites. Are there any of the "hacker" edition backers out there? I'd love to hear from them.
@mitch, you won't be able to do a chargeback this late.