Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Update on my experience with customer service, my wheel broke down a year ago. After four months mailing with Flykly they shipped me the wrong parts. Now I'm in contact with ZeHus, after mailing for about 8 months they told me I had to pay for the spare parts, so I did. After one month they still have not send me the parts I payed for. I'm a bit sad now.
@andrew if you know how to use a soldering iron, you can probably fix your power supply. if the cable is broken at the charger side, it should be as easy as cracking the case and resoldering the wires to the board. If it's the pins/connection to the wheel, you'll need to get a new cable from https://www.binder-usa.com/products/partsdetail/89902 first.
Got my repaired wheel back and all well until the cable ripped out of my charger with almost no traction applied. These clowns at Flykly are charging $159 plus $100 shipping for a new one! Criminals - I shipped my entire wheel to Italy for repair for less than that! Niko is a true con artist.
Just wanted to say that Flo from Zehus customer service has been awesome. Super responsive and helpful. I shipped my dead wheel to them a few weeks ago and heard today it's fixed and on its way back. Fingers crossed!
Ok. Somehow it got set back to 0000. But I can't figure out how to change the pin.
Is there any kind of user forum? I got it connected once. Than ran into a problem, so I deleted the flykly app. But now it doesn't appear in the App Store. But I found "bitride". But it won't connect. It says "wrong pin". I got a pin reminder, but even entering that pin, it still says wrong pin.
Just got this: pissed off is not the word.
Thanks for your message and thanks for your patience.
I have done my very best to reconstruct your story but I didn't succeed and I will take full responsibility for that. We are very sorry but we can't do anything for you from Milan.
I suggest you contact Niko Klansek (the owner of FlyKly inc. where you have bought your wheel) directly at firstname.lastname@example.org . Hopefully he has some kind of administration of the Slovenian returns and repairs.
Manager Customer Care
@ J. Corbett Hix
I already reported the project. I don't remember getting a reply for that report:
"It looks like you've already reported this project to us. While we're unable to respond to reports individually, please know that our Integrity Team screens each report against Our Rules and Community Guidelines. Thanks for your understanding."
I'll try the support email, thank you for providing that!
@ silviu cacoveanu - You can use the the "Report This Projects" link at the bottom of the main campaign tab, or email directly: email@example.com
You'll probably get a form response to start, it took about 3 responses before someone from their team that resembled a human (sort of, they make absolutely no specific reference to Flykly so this is still probably support written, lawyer approved):
"Nov 17, 3:36 PM
Thanks for following up about this - and for putting so much thought and care into your feedback!
We expect all members of the Kickstarter community to act with honesty and openness. When we find that people are abusing the system or the trust of others, we do not hesitate to suspend their account or restrict certain account privileges, like launching another project. We have a dedicated Integrity Team that monitors our system and reviews reports that we receive from our community. While we can’t speak to the nature of specific projects that have been approved or declined, we’re constantly working on improving our vetting process for creators and we are grateful for the feedback that folks like you provide.
Additionally, if you spot something you’d like to bring to our attention on a project, the easiest thing to do is use the “Report this project” button at the bottom of each project page. We have a dedicated Integrity team that reviews concerns about projects on the site, so they’ll look into this.
Again, it’s a huge help to get reports from the community and we really appreciate you taking the time to let us know. Thanks, as well, for your feedback. I'll be sure to pass your comments along to the rest of the team here.
@ J. Corbett Hix - I completely agree!
I've funded several projects on Kickstarter. This is the first one that did not deliver. It is also the most expensive one I funded, but it makes sense considering the product that was promised. When I funded the project I was aware I was funding a prototype and the final product may not be very good, it was a risk I was willing to take.
But seeing that, despite the poor performance of FlyKly with this project they can start a second project and get people's money without Kickstarter intervening is very troublesome. I doubt I will fund another project through this platform because I have lost confidence in the platform administrator's ability (or interest/involvment) to monitor the entities that get funding here.
I can't find a way of sending a complaint to Kickstarter. And they don't seem to monitor these comments sections, so I guess they don't really care about what's going on on their platform besides getting a percentage of the proceeds.
Per all the comments below, I just want to point out that Kickstarter is also a guilty party in all of this. It's one thing to approve an exciting new product funding campaign the first time, and have them not deliver, but not twice. Kickstarter had every ability to know how badly Flkyly performed (by simply reading the comments on this project) and then CHOSE to support a 2nd project, "The Smartped". Fro the comments on that page backers are having similar issues with failing products.
To KICKSTARTER: You all need to implement a rating system for supporters to follow up and provide feedback on projects because it looks like your "integrity team" is asleep at the wheel. It's too much to ask, and entirely unnecessary, to expect users to search through related campaigns dig through unorganized comment streams and then make an informed decision.
Takes some responsibility.
I received my wheel in December 2014. Did not try it out until about a month later. It worked great the first day, for about 30 minutes. The second day I took it on the street, the wheel stopped working as I was making my way up a (not very steep) hill. So in total it worked for about 45 minutes.
I've contacted support and after about two months of sporadic emails (sporadic on their side, they constantly forgot to get back to me) they sent someone to take my wheel back into service and repair it.
When I got it back it worked, but not as well as in the first 45 minutes of its life. The break did not work at all. So I contacted them again and they agreed to take it back into service a second time.
When I got it back again the wheel worked but I can't say I noticed an improvement. The wheel stopped working the next time I tried to go up a hill.
That was in September. I've been trying to get it serviced again, but as people are already mentioning here, they claim they are a new company now, a company that is not bound to honor the warranty promise that FlyKly made to people backing their project. They are answering my emails about once a month. I've been waiting for a solution on this since September - half a year!
In conclusion, nobody should trust this company! Don't buy their products! The Smart Wheel does not work as advertised. It is worthless uphill and it breaks down after a few days! And don't expect any help when you'll have problems with their products.
They just need to release the serial pinout and software needed to do a manual reset. That charge port has serial pins in it, there should be some sort of way to do a reset without shipping it back to them to reset the controller. There should have been a reset button on the wheel itself, accessible without disassembling the wheel. To only have bluetooth without any hard reset button is irresponsible.
I'm in the same boat as Max and other below. My wheel arrived immensely late on 29 Oct 2015 and then stopped working on 13 NOV. I've been in a protracted discussion with them with massive periods of complete silence. Now they have agreed to fix it, I even got them to admit they are responsible for the shipping charged, but I live in Cambodia and now they say their shipper does not pick up from there (I told them previously they would need to use DHL or FedEx). Rather than be responsible and offer some sort of solution, they basically say ship it back and offer no indication of whether they would reimburse (which they should), causing me to send off yet another email and wait. This has been going on for almost three months now...
Just had email from the new service company that have taken over flykly customers. I will keep you posted.
Send my wheel back then could not find it every when their sent up all the postage pick up and return address. Then all emails stopped. I think I will never see my wheel again. Or other get a repair.
After an amazing few months with my wheel it has stopped working and now FlyKly don't seem to be answering my emails. FlyKly are you still there? I love my wheel so much, I would love to be able to get it fixed!
At least I'm not the only one... I am writing with FlyKly since august, because my wheel doesn't turn on any more. For some months they promised to collect it for repair but it was not collected. I heard all kinds of excuses. When I tried again this month, they also told me the extremely lame excuse of the new company structure.
After my last response they stopped writing to me. It seems that they just don't want to fulfil their warranty promises. I just can't understand what they are trying to achieve with treating customers like that. I must say that I am extremely pissed. Anyone in for hiring a lawyer?
Flykly has some serious issues, superpedestrian filed a patent infringement against flykly:
This company continues to disappoint as does Kickstarter for not taking their backers complaints seriously and allowing this company to post a 2nd campaign. I backed the original Smart Wheel campaign and received a wheel, over a year late, that stopped working after 10 days. In Nov of last year I inquired on their "Smartped" campaign for clarification of warranty to help new backers make a more informed decision. Flykly responded on 25 NOV (https://www.kickstarter.com/projects/flykly/flykly-smart-ped/comments ) and indicated that only shipping costs after the first 30 days are at the owners costs, today, after almost 2 months of constant delays and run arounds, I receive this:
"We have a new company structure and we are catching up with accumulated work. We are not responsible for the purchasing agreements with FlyKly inc. If you would like to send your wheel for repair to our service company in Milan Italy, the shipping costs would be on your behalf.
Let me know how you would like to proceed."
This company is simply not mature enough to support the product they are selling to the world. What is worse, they simply have no integrity. I suggest staying away.
For Existing Owners: Please post your experiences, good and bad, to this forum since there is no way to leave true feedback here and Kickstarter refused to introduce a rating system:
Had my wheel worked for 2 months then stop charging, sent it back to Slovenia for a repair now they can't find it and also stopped answering my emails. Great
My wheel arrived in a completely unusable state. I now will request a refund!
I still have not received the wheel. Funded in 2013. They claim they shipped the wheel in May. Never received and FlyKly acknowledged the wheel went missing. After 7 months still no wheel, no refund. They keep asking me to wait for them to figure out what happened to my wheel. At this moment I don't care. If they could not figure out what happened to this wheel in 7 months, they are not going to find it ever. It's amazing that they have been allowed to fund a new project and claim that they have delivered wheels to all initial funders. I don't want the wheel. Just refund me.
Thanks Kris. Bluetooth range issue fixed on my wheel now.
Hi, I have not received the wheel I order on 26 November 2013. Am I the only one who has not yet received a wheel?
Here you go Andy http://i.imgur.com/nau1lpU.jpg
Kris: Care to show us a photo of your modified wheel?
I feel a bit scammed, have cycled around 1000 km before my wheel broke down. After emailing for 2 months I received a freewheel replacement but I noticed its a different one than the one I have! Looks like I received some sort of prototype, I did not pledge for the hacker pledge. All backers should receive the same wheel!
New freewheel obviously didn't fit, I'm in contact with ZeHus now but no response so far, will keep you guys updated. Hope it doesn't take another 2 months...
I tried several 'clever' solutions to the bluetooth problem but, in the end, the only way to fix it was to bore 4 x 40mm holes in the faceplate (I enlarged 4 of the 8 1mc plug holes with a hole saw). Bluetooth now makes the handle bars comfortably. However the app won't let you change the assist level on the move, you have to come to a stop. But at least I don't have to get off the bike.
I found this in the devil's dictionary. crowdfunding (n.): A maximally efficient innovation on the traditional pyramid scheme that leaves just one degree of separation between a charlatan and their victims.
Me: "You guys ever going to fix the damn Android app?!"
FlyKly: "No. Why would we? We already have your money. Time to go fleece some other Kickstarters!"
I got my wheel a couple weeks ago and it is absolutely impossible to connect the app to the wheel.
Could you help me?
I also received the TNT invoice for $44.75 (I live in California as well). The reward clearly said "Worldwide shipping included", so I'm not paying for this.
Hey girls and guys, i am sad to have to write so soon again but after only 173 additional kilometers, so about 500 in total, my flykly quit service again. This time no motor kicking in and no recuperating but app still accessible and functioning but showing up the pedal (hall) sensor warning icon. Maybe it is the issue with the magnets not staying in place, reported by another user here? Support was supportive so far giving it some tries with factory resets and stuff but no cure. I am afraid, I have to send it in back to Slovenia for a third time now. Only positive outlook - winter is here now - so i won't miss it for a longer period now.
I just wrote Kickstarter a 2nd time saying they need to take more responsibility on who they allow projects from, specifically a repeat maker where the comments are so overwhelmingly negative regarding the integrity of the bidder. I also feel like we should be able to warn bidders on the project but you cannot comment unless you are a bidder. So, you can be a bidder for $1 Euro. It might be good to give them the buck, and then write some responses to warn others of they company, there lack of support, shipping an unfinished product and general unwillingness to take responsibility for their failures (oh, the fragile pins on the charger you need to access while on your knees, don't break them or it's another $185!)
Be sure and provide feedback on this ebike review site too so it can come up higher in search rankings and hopefully help others make an informed decision:
Last, I really don't think a company the raised 700K+ for a project needs a kickstart anymore, the same goes for Pebble and others... look you did great, you got kickstarted, now go out be a regular business....
Biggest problem is failure of bluetooth to reach the handle bars IMHO. I need virtually no assist on the flats & 100% on steep hills so the ability to change the assist level on-the-fly(kly) would have been great. Bluetooth radio has a wavelength of ~3cm so no surprise that not much gets out through a 1cm diameter hole. Bluettooth repeaters/range extenders are a bit thin on the ground on ebay too, so struggling to come up with a solution. Mayeb I could gaffer tape the phone to the back strut & work the slider with a long stick? Disappointing bit of kit after the 2 year wait but hey, no import duities he in Australia mate so woohoo!
Got a TNT customs bill too, of $44.75, to California. After waiting so damn long and it now being unusable because of Bluetooth issues. It says in the original campaign that international shipping is included. I'm forwarding the invoice back to Flykly.
Not only did i get a customs invoice for $46, I also received defective AC charger with cut wires (luckily I saw this before plugging it in! Could have been fatal!)
I got a customs invoice as well. I feel so ripped off by this whole campaign. I can't believe Kickstarter is letting them run another!
Got my wheel last week. I'm in CA, Also received a customs duty invoice for $44.75. Did everyone revive this?
Mine came last Friday in a damaged package and the charger cable was also almost detached but I could still use it to charge the wheel. I think how it was packaged caused the charger cable to be almost detached. See picture here:
@Sanyu Ye, I just opened up my recently received wheel yesterday and have the same problem, the charge cord is broken at the junction with the charger box.
I finally received my wheel. Very good there was tracking id of shipping so you could follow the route of shipment. However i cannot start testing the wheel since the charge chord is broken at the junction with charger box. Look like a production fault. Anyone has similar case with charger unit?
Looks to me like the same hub placed on a custom frame. Nothing new really. Not worth the investment.
FlyKly is pushing a new Kickstarter project - a kick-propelled e-bike. https://www.kickstarter.com/projects/flykly/flykly-smart-ped…
I wonder how they will manage the SmartWheel now? I'm not as thrilled with my SmartWheel as I hoped. It's okay, but better on flats than up hills - and who needs power assist on the flat?
If I were to do it over, I think I'd go with the ZeHuS bike - where Niko got his actual wheel in the end.
Maybe there is a possibility to prolong the bluetooth antennae through one of the plastic caps to the outside...
I wonder if we drill out the metal hub on one side, cover it with a 3D printed side panel, it would rectify the Bluetooth issue. Just a thought, idk though.
Despite update #21, I have NOT received the wheel nor any shipping information. And I was an early backer! Ugh!!!
The bluetooth problem is because the wheel is metal, and the antenna is inside the wheel. It really needs some sort of external antenna, those plastic covered holes are the only place the signal can get out of the inside of the wheel. The original wheel was supposed to be plastic, so it would not have caused any interference problems.
@grove: no, no solution yet, it's very very very sad, that they haven't used 4.0 like promised.
The Bluetooth range is horrific on the wheel. It cuts out within 12-ins of the hub. Is there any fix for this?