Frequently Asked Questions
Thanks for the question...and wow, we know it’s costly. Keep in mind that this is just an estimate. We will collect shipping AFTER the campaign and have a more exact number for you then, but we still need to estimate shipping costs and would rather be too high and give you good news later than the reverse.
We’ve been shipping to destinations all over the world and we’ve learned a great deal about small-scale international shipping over the past few years.
Early on, we found out that tracking is essential. If we shipped using the lowest cost method, the shipments were slow and many products never made it to their destination. There was no record or recourse with the shipper, and all we could do was to resend and hope it worked that second time. This became costly, and worse, people often complained about slow shipments. Our original international shipping fee was $15, and we were loosing lots of money.
Our fulfillment house suggested that we use FedEx Intl. Economy. It’s the lowest rate with tracking and packages usually get to most destinations within 10 days. It does rely on local mail service to complete the delivery - and there occasional snags with customs.
Often, the automatically calculated fee is a little under the actual shipping cost. Add to that a $3.50 international order fee from our fulfillment house (they rightfully charge us for filling in customs forms etc.) and you can see why we are just as upset as our customers about the high shipping costs.
Sorry for the long explanation, but that’s the truth.Last updated:
We're busy in the workshop working on that right now! And hopefully be able to present animation choices by end of next week.Last updated:
The Hat, Brass Oracle, and DIY Oracle all run off 2x AA batteries.
We use alkaline AA'a because they last the longest. You could use any other type of AA, including rechargeable cells.
How long do alkalines last?
In the hats: During the Makerfaire launch weekend the hats were running for all three days from about 10 AM to 7PM - that's about 27 hours of flipping joy!
We did notice that they were beginning to slow down towards the end of the show. Your mileage may vary.
In the push-button devices the batteries will last a good long time because the motor only runs occasionally - expect at least a year from a fresh set of alkaline batteries.Last updated:
Nope. That's just the 2nd prototype. We're still figuring out some structural details like pulley sizes, how flip mechanism is secured in, and how to re-enforce the hat's "window".
The final version will be way cooler!Last updated:
As much as we'd like to offer that option, that's not possible.
In fact, we're trying to discourage people from "stacking" rewards because:
1) there is a kickstarter rule (that probably has a legal reason as well.)
2) we are concerned that there will be confusion & mistakes in the fulfillment of all those orders.
3) it will be tricky to ship odd combinations because each reward is scaled and priced for set packaging and shipping rates.
4) we're trying to make many flipbookits deliver before the holidays - and you can imagine all the logistics we need to work through!
It really is best if you have a friend do another pledge in order to get both.
Based on what people have written in, it's important that your friend has a different email address/KS account than yours.
Thanks for the nice question. We're honored that you'd like multiple rewards,
but please have a "friend" help on your end...
we really want you to have your flipbookits on schedule!Last updated:
I want to buy some extra cards in your online store...can you bundle these with my Kickstarter shipment?
We really appreciate the extra orders- unfortunately we won't be able to combine store orders and rewards.
After funding, we'll be working really hard with our fulfillment house to make sure these rewards ship on time. If you do order something else from our store, it should make it out on time - but we can't bundle it with your rewards.Last updated:
We have tested out FlipBooKit MAKER with kids as young as 6 and up. On the younger side, a 7-year old may have some difficulty assembling the spindle, but the older kids should be fine.
We’ve seen that kids as young as 5 or 6 like to insert the numbered cards. In any case, it’s always good to have an adult around to support.
Another part of the product that children 10 and up may excel at is making their own video/animation to insert into the box.
Some kids are amazingly adept at shooting video with a cell phone camera; and all modern cell phones have simple video editing tools that allow you to trim down a long video clip (3-5 seconds is more suitable for the Maker Tool).
The final step of applying labels to the 24 flip cards requires good hand-eye coordination. If a child (or anyone) is a little awkward with delicate operations, it would be a good idea for a someone with craft skills to help them with this one task.
We provide one extra sheet of labels in the Blank Card Kit to help correct for any assembly mishaps.Last updated:
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