Use this space to cheer the creator along, and talk to your fellow backers.
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I was surprised at the comment that you ended your kickstarter.
I have not received information from you over the past few months to my E-mail address.
I sended you before that I want to change my E-mail address, and you agreed it, but have you sent any information to my new e-mail address?
I filled out the survey in March and now we are in May and I haven't received them as of yet! I need assistance asap.....
Just got a chance to purchase the right battery and play with my f.lashes. The middle four or so lights of one side are dead. How do I return for replacement or get refund?
Laurabeth, did you check inside your packaging envelope? They were not in the cardboard box with the controller, but rather in a separate silver-ish ziplock bag. I think their was an unpacking video at some point. Scroll down and you'll find it.
Hey I just want to say, I got my lashes and I really like them!
Sorry for the heat of my last comment; I am clearly irate. I apologize for my language.
In case my message isn't received:
I received my f.lashes BOXES in the mail, but all that's inside are the controllers! The boxes aren't even marked for which color each set is supposed to be and rightfully so... because there are NO LASHES INSIDE!!!
I feel like such an idiot for trusting that a company could deliver its product after I funded it and waited so many months to receive it!! I'm an even bigger idiot for not opening the box before I decided to wrap this long-awaited birthday gift for my best friend. Now all I have to give her is an empty f*cking BOX and a controller to NOTHING.
I'm sorry, but I am PISSED OFF. This is unbelievable. I don't even know what I'm asking you to do; refund me my money or hope to God that you can send these eventually and I can redirect them to her for when she moves in a month, since obviously won't even make it to the birthday party tomorrow.
Please let me know if and how you intend to repair such a BRUTAL error.
Disregard my last comment. Package received.
Hi, can you check on my backing of the Rainbow Pack as well. Pretty sure I filled out the survey, but can't find the email(s) or follow up in my inbox now.
If it has been shipped, can you provide me the tracking info.
I just saw your survey. I thought they would automatically be shipped. I also assumed that you would contact me if they were any issues. I haven't received an email since January 30th that said they would be shipping. I've been so busy with a project that I completely forgot about this shipment.
I was charged for these lashes. I was told that they were shipping out in January. I wanted them in time for Mardi Gras. As of today, I still have not received my order. My next step is to dispute the charge with my credit card company. Please assist!
They were fun, but wire broke after 6 hours of light use.
All I did was ware them and turn them on at the start of each class to show my students an example of practical programing.
It was a very expensive "disposable" pair of eye lashes.
First off, I want to express how much I love this product and how appreciative I am of your guys' time on it!
I finally got around to getting the right battery - and when I plugged the lashes in, one of them only light up half way ):. I turned it off and let it sit for a day and tried again today and they both lit up, but after about a minute later the same one shut off half it's lights again.
Please advise what's the next best step to take in terms of getting a replacement.
Apparently, something was very wrong with my email address and I didn't receive the survey. What do you need from me to get my package on the way? Thanks!
I'm honestly sorry about my last comment. Your points are indeed correct and my comment was just the product of the momentary negative emotion produced by what I saw in aliexpress. Since I saw good 5 star ratings in those products I immediately assumed they were pretty much the exact same thing and couldn't help feeling ripped off; for a moment I also thought you guys did not create this from scratch but someone had already done it before, thus making me doubt on the originality of this. Upon a bit of investigation I did find that these were indeed knockoffs and didn't exist before your KS campaign, which is why I am apologizing to you and wish all goes well from here on and that these will not hurt your business in a significant way.
Our set of blue f.lashes seems to be behaving differently than the white pair we have. Two of the LEDs seem to not sync with the rest when on a program, but work fine when on full illumination.
We have run through the syncing and setup program multiple times and it doesn't seem to fix. Any ideas?
Good, just checking on the bag.
The lashes were put in an electrostatic bag because that is the type of bag Seeed uses. While I admire your creative logic, these are NOT sensitive to static electricity.
They are pretty durable, but I mention in the instructional video that they are delicate because most people haven't handled this type of thin electronics before. You do need to be extremely gentle, just handle with care. I will post a video about this later this week.
Regarding your board, I will message you via Kickstarter and we will try to resolve the issue.
Hi Eric Castro,
Let me ask how you would feel if you (and your one other friend/business partner) spent months creating a product, only to have your technology, images, video, and copyright be stolen and used by a large, greedy corporation?
You think YOU feel ripped off? We are two (2) people who came up with an idea. Two people against a SYSTEM set up to spot trends on Kickstarter, pump money into making poor knockoffs, bring them to market before small inventors like myself can even get the Kickstarter funds to develop them.
You know, there was a time when I didn't think about this kind of stuff. I would happily buy knockoffs because they were cheaper. Now, being on the other side, I see what is happening. Small inventors like Davey and myself are being exploited mercilessly by these unethical, zero-responsibility corporations.
Let me address your concerns:
1) Same components: No. By far no. I will do a comparison video to prove to you the HUGE difference between ours and the knock offs. We actually took the time to consider the user. They simply pulled one out of their figurative ass just to make money.
2) Revenue: You think we're rolling in money?! I quit my job at Arduino (a well known electronics company) to work on this project. I tried working both, but eventually, I decided that I couldn't handle the workload and had to quit to pursue f.lashes. For the last 6 months, I have not received an income. PERIOD. I haven't even drawn an income from the money received from Kickstarter.
Most of the money went to paying off production fees, shipping fees, and taxes. I bought myself a work computer because my personal one broke. My HOPE is that we don't OWE anything at the end of this, actually.
Don't think because the funding seems high that we are living a caviar and champagne lifestyle. It is FAR from the truth. I am living off the grace of my boyfriend who has kindly supported me. Davey is working his own business trying to survive as much as anyone.
This isn't meant to be a sob story, but let's be honest - we were exploited. Compare that to your feeling of being "ripped off".
Now that you know, please take that into consideration for any of the other projects on Kickstarter that you may back. Consider that you haven't been on the other side and you don't know the stress, worry, amount of work, and energy it takes to run a campaign like this. Give us a small break, you know...
Mine arrived broken.
I've watched the vid, followed the way you set them up...and nothing.
I tried plugging them in in other combos...and nothing.
I tried two different batteries...nothing.
I think mine are broken.
I also have to say that I am concerned about the packaging. When computer parts cone in electro-static bags it is because they are sensitive to static. That these are in the same bags concerns me, as static hair can be a very normal thing, we paid a lot for somthing s bad hair day coukd fry.
Can you clarify that?
I received mine, they work as advertised. However, I cannot but feel a bit ripped off when I see these have costed $40 but you can find now essentially the same exact thing on amazon and aliexpress for less than $3 ...... they are essentially the same componentes. can anyone explain all that money went if it was not just pure revenue for the creators ?
YAY Mine arrived at the weekend :) just watched the set up tutorial! can't wait to try them out <3
What a FANTASTIC project! Mine arrived on Friday in Sweden and I tried them yesterday in Uppsala and they were a total success! I hope you open up the store soon, cause lots of people were checking them out (and the store is registered as .se, so extra appealing for Swedes)!
If you're like me and you cringed at the possibility of adding more kinks in the wiring by storing the f.lashes in the little alcove provided in the box, I have a different solution for storage you may want to consider. It's quick and simple and employs a concept used to store Christmas lights so they don't tangle.
I thought mine weren't in the packaging too, but the little great anti-static bag was there. Thanks!
Did you check inside the packaging envelope. The LED lashes are in a separate electrostatic bag and NOT in the controller box. Please check the video at tiny.cc/flashes to see what I mean.
Got my box but uh... only the control unit was in it. No cables or lashes.
Mine are scheduled to arrive tomorrow. A day later I will be at a robotics competition with a team I mentor. I think these will be a hit.
Thank you so much Tien! I am so very excited to have my f.lashes. I believe in you guys and your project. You're the best
Gen, you will get your reward. Do not worry.
I am going to message everyone who has NOT filled in the survey (around 300 people, so please bear with me) and ask them for the relevant information.
I need to first download, sort, and check the surveys/addresses/color choices and such for over 1500 records. By the end of this week, you should be getting a message from me via Kickstarter.
Thanks for your patience and sorry that Kickstarter wasn't able to send you the survey properly, but I will do my very best to get your (and others') information so I can send out.
I have followed all the links and directions given and no survey is to be found. Does this mean I wont get my reward?
It’s a new year let’s be kinder to one another. �
I love how people think they can slap you on the wrist for being naughty little children because you want silly things like communication and updates.
I love people who are like "has my money been stolen?!" or "where's my product?!" It's like they don't realize that this isn't Amazon, it's Kickstarter, and one of the things about Kickstarter is that project timelines are often unclear and some things you back will also never happen (though it seems like this is). Think of yourselves as investors, not buyers. As an investor, you have to consider the possibility that something you invest in may turn out to be a losing investment.
Thanks to the folks making this; I can't wait to get mine (if the project actually succeeds)!
We are only allowed to send the survey out ONCE (a Kickstarter limitation), so please check our emails from Kickstarter or look for the banner.
You change change your responses using the following Kickstarter FAQ:
Per the kickstarter FAQ:
Backers are emailed when you send the survey, and they'll receive periodic reminder emails for two weeks. Additionally, backers logging in to Kickstarter will see a notification banner at the top of the screen alerting them that they have a survey pending.
I cannot find the link for the survey. is there another way to access it???
Tien here. Yes, the project is still on. We expect delivery from Seeed Studios sometime in early January. We will be shipping out as soon as possible, so expect the product in your hands by mid-to-late January.
Is this still a project or has our money been stolen?
@craig it's concerning when the updates are and would be longer than a month a part. I have backed other things where they told us Hey! This is what is happening. When a creator doesn't do that or you know tell people that they know their product is getting copied is a little worrisome. Especially knowing on some projects when they say production is about to begin, then it gets delayed. So saying if it actually did begin our my would be helpful with the timeline. Plus the plenty of time to spare.... It's the holidays things are picking up way more and it could last longer than originally planned.
I just want to say that I do not comment very often on the projects that I back unless I have a question before I actually pledge the project. That being said, I felt I needed to comment today after reading comments from others about no updates or response and about copycat products. We all pledge to back the inventors of this project and they gave us a very clear timeline of what they were trying to achieve and deliver to us. They are still in that timeline with time to spare. Give them a chance to get the work done that they need to do. Do you need an update on a daily or weekly basis? I get more frustrated with too many updates because it becomes tedious to weed through to what really matters. I can appreciate that they have been silent and diligently working on producing the best product they can in the time line they wanted. Now on to the fake versions floating around. I have seen these and my wife even asked me if they were the same thing. I said no, you can tell they are an inferior rip off. It is obvious that they do not have motion sense in them and the product looks thrown together compared to the prototype shown by these inventors. Dont be suckered in and dont whine because there arent an over abundance of updates that mean nothing. To the creators I want to say; Keep up the good work, I have faith in you, which is what I said when I made my initial pledge. Dont be discouraged by copycats or whiners. ��
Hi, I'm just wondering whats up with the mustaches? I did (I hope) what I was supposed to do to order those, but I havent seen anything mentioned them for a long time. Nor have I received a pair. Are those coming along, or is it a delay for those as well?
@creator, We understand there are unforseen issues with this project as you mentioned, but please reply to my messages to you. I have been messaging you for a month and a half. This is not good behavior, for a possible business.
Any updates on how production is going?
What about the beards? Should they be delivered earlier than the f`.lashes?
Given the state of pirated products now in stores (most seem better than what is listed here ... fyi I got a pair off amazon to confirm before saying that), I'm just curious if anyone has asked for a refund. I did Oct 1st and the creators have refused to reply.
I told them anytime a Kickstarter has to drastically change their concept due to them not doing due diligence (for design/regulation/market expectation) or does not show they can operate successfully, I will politely ask to part ways. It's not because I can buy it cheaper somewhere, its that I no longer have faith in their vision and that it will be a success.
But as I mentioned no response.
@charleigh, it was getting more upsetting of the lack of updates, than finding them on Walmart or amazon. Other projects I've backed, they give more updates. With the rate of finding them on different sites I expect them to keep us updated with everything, and not go silent until people have to get upset in comments.
If you read my comment I was saying it's ridiculous that you are not giving updates, as you know your product got copied and not informing your backers on what is going on. The have been scams on Kickstarter before, and one major thing they have in common was the lack of updates. Your current comment should be an update so more people can be informed.
I do hope you get everything figured out though, and that you can shut down the other companies. Btw they are using your models, so that could be a copy right issue as well.
No Kickstarter project can protect themselves from third party pirating. Who hasn't seen the 60 second salad maker on Facebook and internet adverts? (Also available on Amazon and Walmart.) Pity the poor couple who designed, perfected and sweated to raise funds through Kickstarter! Proud of all their hard work and excited to bring an innovative design to market. They haven't even gotten theirs to backers yet! Ripped off by the factory in china, mishandled by a big advisor and now bullied by 'backers' who clearly don't understand the Kickstarter concept and obviously know more about how to bring a product to market than those that are so doing!
I back projects that I like. I do my homework in regards to checking out the creators, affiliates and their track records. I ask questions, lots of questions before funds are drawn. After that, I consider myself part of the projects ultimate success. I helped fund them. I'm excited to watch the process. I certainly hope I will receive these products down the line. But I understand that I backed the creator. Someone may copy it and get it out before them, but that's not who I backed. And I'm worldly enough to know that most of the copies being rushed to market are inferior. I would never back those companies. And I would most definitely never trust anything involving a battery or glue on my face that didn't come with legit and traceable government approval for said usage.
I'm excited to receive my f.lashes, I'm looking forward to updates and photos. I can hardly wait to try them on! I hope they will arrive near their target date, but I will roll with any delays because I know the creator is trying to get it to me. My money is important. But I only invested a small amount. The creator invested their good names!
I sent you a message via kickstarter. Looking forward to your response.
Hello Jeff and Swan,
I apologize for not responding quickly enough to this, either here or in your private messages.
Let me address a few concerns that you might be feeling. Personally, I understand your opinions.
First, when we started this Kickstarter, we attempted to bring a product to market. We put a call out via Kickstarter for investments, also known as backing. We were successful, but with success you get people who only care about profiting regardless of the consequences.
As a result, we have knockoffs. We also have a patent pending and will try our best to force distributors of these knockoffs to stop. However, we are a three person group trying our best. It is frustrating at best, and panic attack inducing at worst.
We are swimming upstream, fighting a battle that even Gucci/LV can't seem to contain. Is that a fault of ours or the market? I can say that trying to take down products is a series of hoops and hurdles filled with forms and waiting. Once one closes down, another pops up.
So, understand that are trying our best. We are using the investments to keep our standards of quality and designs. These knockoffs are rolled out with any sense of aesthetic or uniqueness. They use thick ugly, wires and preprogrammed functionality. We have interactive units that react to motion. Our light effects take into consideration the LEDs limitations.
As for protecting your money, we are. We are in the process of producing your product. It takes time when you don't have a huge team funded by greedy companies built solely to take innovation from smaller organizations and adopt it as their own.
I feel for you because I was always on the side of the consumer. Now that I'm on the opposite side, I see what designers and inventors have to face. Who wants to put out their "small" idea knowing that it could be stolen? We took a leap of faith and unfortunately, we were copied quicker than we expected.
Still, we are trying despite the obstacles. Just so you understand, I have never had a panic attack in my life until this project. It has brought me anxiety I've never felt before. I quit my job to form this company. I have NO INCOME because of this move. I am not drawing an income off of the Kickstarter funds - choosing instead to live on my meager savings and the grace of my boyfriend.
I'm not asking for a pity party. I'm simply asking you to abide by the what we always said we would do. We would use your investments to produce this product and in return, we would send you the reward you chose. We are still on track to do so within the timeframe we promised.
So, I ask you to understand. Champion the smaller designers and inventors. Some things can be bought for cheap, but how much does integrity cost? We have a commitment to you and all the other backers to finish and deliver.
If you understand, I thank you. If you do not, please contact me again via private message and I will try to work a solution out with you.
p.s. None of this was written in anger. Rather, I am not upset with any of the backers for feeling the way they might when they see cheaper, similar products out there. I'm upset with system that inhibits creative sharing.
My partner and I are, I hope, what most friends consider "good people". We are trying, but at this time, what may have cost you a small amount has cost us our belief that there are other good people out there willing to stand up for us and back their investment rather than running away and blaming us for this.
After I posted my message on 9/29 I ordered a pair from Amazon. These items are fully functional and as I mentioned they seem to be more evolved than the design this Kickstarter is doing. I reached out to the project contact stating my concern and asked to back out with no response. I have asked Kickstarter to help but since the funds were released to the project they said their hands are tied. I understand the project said they are first and there are issues of pirating, but we need to protect our money. On top of that, the project has not provided an update on the pirating or what they are doing. At this point, we are paying more for concept ware than what is available all over the place. My next step is to contact my Credit card company. What are everyone else's thoughts on this?