Hi @Jukjik Zirizri
Please check your junk mail first just to be sure it hasn't landed there by accident. If you can't find it follow this link - https://fixits.backerkit.com/ - to recover your backer kit survey
Hope this helps and don't hesitate to contact us if you have any further issues
The team at FixIts
I haven’t got my BackerKit. Would you mind advising how I should proceed?
Thanks for help and this useful product launch!
I do got my email from BackerKit!
@Maarten, looks like the emails are sent out in batches. You should have it now. BackerKit provides much more support for both our backers and for us. This survey is just a little extra to make sure you've got all your details right and gives you an opportunity to upgrade your order if you like.
@Philip, you should have an email now from backer kit with the survey, please check your junk if it's not there.
@Francios, you should have an email now from backer kit with the survey, please check your junk if it's not there.
@Matthew, great thank you!
@(:lemens, the only thing you can override is your address if you wish to change it. Everything else is the same. If you don't fill out the survey we'll continue with your pledge, business as usual. BackerKit gives you the option to upgrade your pledges and expedite your shipping amongst a few other things that Kickstarter doesn't offer after the campaign ends.
Hope this answers all your questions
What if someone doesn't fill out the backerkit survey since the kickstarter survey has already been filled out? This might be confusing for some backers...
Do the answers we give in backerkit override the answers we gave in kickstarter?
Just received the survey email and completed it straight away.
I've log into my Backerkit account and... nothing. No Fixit survey there yet...
Fixits ask us to fill in a survey, but, as far as I can see, there is no heading for a survey - nothing to suggest where the survey might be. Confusing P. White.
I don't have a survey from BackerKit yet, but I did fill in my details at the survey from Kickstarter. Why the double survey?