Kickstarter

Findster Duo - The 1st GPS Pet Tracker Free of Monthly Fees!

Findster Duo tracks your pets’ location using GPS with no data fees, and rewards you for keeping them healthy! Smart. Connected. Fun.

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1.681 patrocinadores contribuyeron 251.126 $ para que este proyecto se pudiera realizar.

Recompensas Campaña Preguntas frecuentes 15 Actualizaciones 8 Comentarios 644 Comunidad

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1. Findster Team Creador hace 1 día
  
  Hi guys,
  
  Reposting this for those who may have missed it: the shipping process is still happening; tracking information is sent automatically via email as soon as an order is shipped. We get that this is getting repetitive, but you can be sure that you will receive your order and it will be worth the wait! With that being said, we hear you, so we will prepare an update with more info on the shipping process.
  
  Again, most of those who commented below should have received their orders (or at least their tracking numbers) by now. If you've asked about your order and received it (or your tracking info) in the meantime, feel free to follow @William's example and comment about it! This would help to reassure those who still haven't received their orders.
  
  @William, thank you for your comment! We look forward to hearing your feedback when you receive your Findster Duo! :)
  
  @Marco Antonetti, if you haven't yet, please contact our Support Team at support@getfindster.com and they'll gladly help you!
  
  Best regards!
2. William Rolison hace 1 día
  
  Finally, I just got the shipping email. :) Claims it will be here tomorrow.
3. christine01 hace 1 día
  
  Haven't heard anything new since December....no mail, no delivery status...could you please let us know when we can expect shipment and what's the hold up???
4. Sami Ovaskainen hace 1 día
  
  Would be really intereresting to know what the real problem is. Why are some people getting their Findsters? Is there a lonely guy sending each package by hand? Even then, 1681 packages shouldn't take this long to send. Or are the quality issues so severe that you send a batch at a time and wait for feedback? I really hate the fact that the team doesn't really level with the people who funded the whole project. Or are you just going to post a comment saying you're sure you will conclude the shipping by the end of June...
5. Gene Kosmyna hace 2 días
  
  There's a pattern starting to form on Kickstarter. When projects start to experience challenges they go dark on their backers. Instead of perhaps over communicating, they shutdown and provide zero timely updates.
  This is a reflection of immature management.
  Hey Folks....provide updates - good or bad at least your backers are kept in the loop.
  For the record, I've received nothing - no product, no update - zilch. Not good!
6. Mark Walton hace 2 días
  
  Still waiting for any confirmation that my order is being processed as the last email I received was for Christmas delivery, it is now coming to June and still nothing. Looking at the comments it looks like the majority of backers haven't received their units.
7. Bruno Pichler hace 2 días
  
  I have not received the item, nor have I received any emails from Findster since Dec 10th. Is there any refund policy? Or did you just take my money and run?
8. Keni Lim hace 2 días
  
  wow i thought i was an outlier and didn't get any shipping information... turns out there's a lot of us on the same boat!
9. Adrian hace 3 días
  
  Sigh. Still waiting full of hope for the triple pack with two guardians... PLEASE post a status update telling us how far you are and when all will be shipped.
10. Stephen Burk hace 5 días
  
  I am backer number 24 out of 1681- meaning I was among the first who supported this project. I still don't have it. Many people have made this comment for the findster team, and I'll echo it- please post UPDATES not comments. That way supporters like me don't need to log in every week for 6 months to see if you've made progress on shipping. Also- it would help if you were more specific- like shipping complete to the US, or still working on orders 1-500. Something, anything.
11. Marco Antonetti hace 5 días
  
  Just got my Findster Duo in the mail and I am unable to Pair the Guardian module. I tried everything!
12. Robert Baker hace 6 días
  
  Haven't heard anything on possible delivery date.
13. Suchit Sehgal hace 6 días
  
  Still waiting for delivery...
14. Dianna Perrico May 24
  
  Same here, no delivery, no email.....
15. AJ Burke May 24
  
  Still waiting for delivery...
16. Findster Team Creador May 24
  
  Hi guys,
  
  The shipping process continues, and many (if not all) of those who commented below should have received their orders by now. Tracking information is sent automatically via email as soon as an order is shipped. As we've been saying, if you've asked about your order and received it (or your tracking info) in the meantime, feel free to comment about it!
  
  Those who haven't received their orders yet will receive them soon! If you haven’t replied to your survey, make sure you do so - just enter this link and follow the instructions: https://findster.backerkit.com/
  
  @David, please contact our Support Team at support@getfindster.com !
  
  Best regards!
17. William Rolison May 23
  
  Still have NOT received mine yet either. :(
18. David Mehler May 20
  
  The Guardian unit on mine has stopped holding a charge and I need a replacement how do we go about doing that
19. Gerard May 19
  
  "we planned to finish the shipping process in April", yeh well, when I backed it was going to be december 2016 :)
20. Barbara Tambussi May 18
  
  Is it possible to get a refund for my pledge? As more time passes, the less interest I have in this item.
21. Findster Team Creador May 15
  
  @Dr. Christian Brandt, we're glad that you received your order and look forward to your feedback! :)
  
  @Benjamin, thank you for your review. The Radar feature will be re-introduced soon! If you experience any issues, please contact our Support Team at support@getfindster.com and we'll help you make sure your Findster is working properly!
  
  @Sebastian, thank you for your feedback, we really appreciate it! That's great to hear! :)
  
  Best regards!
22. Findster Team Creador May 15
  
  Hello guys, reposting this for those who may have missed it:
  
  As you know, we planned to finish the shipping process in April. However, we faced some problems (related with quality control) which caused a slight delay and prevented this from happening. We have now solved this matter and so the process should be concluded this month. We apologize for the inconvenience and thank you for your patience during this period!
  
  Tracking information is sent automatically via email as soon as an order is shipped. If you've asked about your order and received it (or your tracking info) in the meantime, feel free to comment about it! If you haven't received your Findster Duo yet, you can be sure that you will get it shortly.
23. Slavomir Pietrucha
  Superbacker
  May 14
  
  When are you going to deliver my purchase?
24. Sebastian Schade May 13
  
  Works great with the offline maps in Spain! Everything which was promised was delivered! Thank you for a great product!
25. Benjamin Silverman May 13
  
  Ended up getting mine a few days ago. Only tested it out once. Gps refresh is pretty infrequent but I didn't expect real time. The straps for attachment are garbage but I'm working on figuring out another solution. Also wish the Radar feature was back in the app functioning.
  
  Had trouble powering off the guardian module and it stayed on for days and died when i really needed it. 7/10 for now until i figure out more about it, probably only going to go up from there.
26. Massimiliano Cuschie May 12
  
  Hi could you tell us at which stage of the shipping process are we?
  How many backers are still missing the shipment?
  Thanks
27. Adrian Melrose May 11
  
  What is the process to trace orders? I have not received mine.
28. Jonathan Evans May 11
  
  I never received my item...Please contact me immediately
29. Chris Kirtley May 10
  
  Ref: Backer #1183.
  When are you going to deliver my purchase?
30. Dr. Christian Brandt May 10
  
  Hi,
  our findster arrived today. Test tomorrow. Right now i'm happy.
31. Laiwendy May 8
  
  Same here! Haven't received anything!
32. Gottfried Krklec Horvat May 8
  
  Did not receive my duo yet when it's coming when can I expect it?
33. Enrico Aurili May 7
  
  I haven't received yet nothing. This is a very bad experience, considering I had suggested your product to other peoples.
  Christmas are gone long time ago.
  If I don't get it for the end of the month I'd be refunded, as many others.
  
  Regards
34. Julie May 4
  
  Can I just get a refund please? I haven't received anything at all.
35. Findster Team Creador May 4
  
  Hi everyone,
  
  As you know, we planned to finish the shipping process in April. However, we've been facing some problems (related with quality control) which caused a slight delay and prevented this from happening. We have now solved this matter and so the process should be concluded this month. We apologize for the inconvenience and thank you for your patience during this period!
  
  In the meantime, we never fully stopped shipping (just in smaller batches), so many of those who commented below should have received their orders by now. As we've been saying, if you've asked about your order and received it (or your tracking info) in the meantime, feel free to comment about it! If you haven't received your Findster Duo yet, you can be sure that you will get it shortly.
  
  Best regards!
36. Genie Suk May 4
  
  I also have received no update, nothing whatsoever. Per your last update, everything should have been shipped by the end of last month. Please have someone get in touch with me asap for an update on my tracker. Thanks.
37. Dr. Christian Brandt May 3
  
  So, no Mail, no Update and no product delivered. Dog got still his gps trackingsystem with a monthly fee, but at least that got delivered and does its job. Hoping for the best. Another Bad kickstarter xp.
38. Benjamin Silverman May 2
  
  They totally would have made that Christmas delivery date if not for that battery shipping issue /s. This is just ridiculous
39. Stephane Delorme May 2
  
  Now we are in May - haven't receive anything, I'm disapointed. Some update would be great, Thanks
40. Thomas Heinemann April 30
  
  Christmas has gone, Aaster has gone, actually the dog has gone (passed away on thursday) and now the month april has nearly gone ("...plan to have everything shipped this month"...)
  
  I made my order on November 23th (2016!!), 158 days ago, supporter 1717 ...
  
  I heared a lot of "you will get an automatic shipping info" and "it will be shipped until ..."-status updates.
  I am sorry, but to be honest, it somehow starts to ring hollow...
  
  So please (!!!) give the other guys and me a last and binding status information:
  - Will we ever get our Findsters?
  - An when?
  - Or should we better buy an alternative and say goodbye to our money?
41. Per Hjalmarsson April 29
  
  My dog chewed his Findster. Only had the chance to try it twice :(
42. Omar Reyes April 28
  
  How can I request a refund? I never got mine.
43. Adam Birch April 28
  
  I've just moved since filling out the survey, how do I go about changing address?
44. Jennifer E April 27
  
  Hi--I was wondering when I could expect the findster to be shipped out?
45. Sascha Winkler April 27
  
  3 days left............
46. Eyal April 26
  
  HI,
  
  When am I supposed to get it ?
47. Juraj Smondrk April 23
  
  Same here. Still waiting, filled survey back in December. Is the plan to finish the shipping process this month still valid? Have my doubts.
48. S.H.
  Superbacker
  April 22
  
  I also have no sign of mine... an actual posted update explaining delays would help. Comment replies are good and all, and delays happen, but no official update in months does not inspire confidence.
49. Ehud Shahak April 22
  
  I'm in the same situation
  filled everything the minute it was sent.
  now the job of shipping and updating us about delays is for the creators.
  at the moment they are failing this miserably
  you can't hide the fact there are delays, as we all have watches and calendars.
  a more candid approach is prefered in these situations, there can be delays, just update us accordingly.
  not answering and/or avoiding the problem will make a lot of people not back your future projects.
  :(
50. Stephan D. Hofstetter April 21
  
  Well, still waiting here, too. "Shipping for Christmas, wink, wink"... Perhaps I should have asked for which year. Survey had been filled in within the hour after receiving the email back in December. It is a pitty... And there would have been a great project to work on with over 30'000 Trackables involved - per year!

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