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Clean, compact, and totally badass: For anyone who wants to rid their lives—and the planet—of single-use plastic.
Clean, compact, and totally badass: For anyone who wants to rid their lives—and the planet—of single-use plastic.
38,443 backers pledged $1,894,878 to help bring this project to life.

Knock knock. Who's there? (it's your FinalStraw!)

Posted by Emma Cohen & Miles Pepper (Creator)

Hello wonderful Kickstarter Backers!

The FinalStraw train is-a-chugging, and we are so excited to now be shipping orders! 

To date, we've been able to send out 18,000 parcels, and are on track to be ramping up our fulfillment capabilities to begin shipping 10,000 parcels a day by the end of this week.

Miles sitting pretty in a shipment about to go out! Can you tell he's a little excited?
Miles sitting pretty in a shipment about to go out! Can you tell he's a little excited?

Our fantastic operations team has been working non-stop to make sure that our production line is running smoothly, efficiently, and VERY quickly. It has been a crazy past few weeks for us, and we are so excited that our backers are now receiving their straws! 

If you have not yet received a tracking email from us, expect one from us very soon. Our Kickstarter backers are the FIRST to get their FinalStraws.  

We are on track to have all orders delivered before Christmas. So prepare those stockings for the best ocean-friendly-straw-holiday gift of the year! 

Keep your eyes peeled for an email from us. As soon as your package leaves our fulfillment facility- we'll be automatically be sending you an email with tracking information. 

We are so appreciative that you all believed in this project, we would not be here without your unrelenting support. It is pretty wild to think that just a year ago, this was a crazy idea on the back of a napkin, and now we are actually a real company, with an amazing team, and we are shipping out ON TIME. It makes us believe that anything is possible, especially cleaning up the oceans.

With ❤️,

Miles and Emma

P.S. If you still have not received your survey, please send an email to our amazing support team at and they will get you sorted.

Anand, Jonatan Montoya, and 345 more people like this update.


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    1. Missing avatar

      George Tchang on

      Hi, I heard the shipments were supposed to arrive the latest on the 18th or so. I have not yet received my order

    2. Missing avatar on

      It is already Jan and I have yet to receive my order!

    3. Colin Aspinall on

      UK, only 3 more postal days 'til Christmas and no tracking number. You're also ignoring messages on Facebook. If there's a problem fulfilling orders by Christmas then say. Yes we'll be disappointed but that's nothing compared to the outrage of hearing nothing!

    4. Julian Ng on

      Hi, I have not receive any tracking number at all yet

    5. Missing avatar

      Nina Adams on

      I have an email confirming my survey was received. You say you've shipped over 18,000 but I was backer number 13,001 and not even received my tracking number yet. Are you not shipping in order?

    6. MengHow Tan on

      Almost Christmas ! same here - nothing received :( :(

      please revert --

    7. Digimortal on

      Not recieved anything, these were intended for christmas, what is going on?

    8. Missing avatar

      Sven Malunat on

      Have received nothing so far?

    9. Stuart Voss

      Never got an email.

    10. Heather Carver on

      I have not received a survey or any any other communication from you yet.
      My email address is
      Backer #26,297

    11. Missing avatar

      Daniel Schmidt on

      I filled in the survey months ago. I haven't received notification of my straws being sent, nor seen any package in the mail. Estimated delivery of November... was that November 2018? It's nearly xmas and I still don't know when I'll be getting my extremely expensive straws...

    12. Missing avatar

      Simon Perry on

      Nothing here in the UK...

    13. Missing avatar

      SlayerNWM on

      No tracking, no news ....

    14. Missing avatar

      Melissa TongsonH on

      Haven’t got mine yet 😞

    15. Missing avatar


      They look good but I only got one squeegee with my duo pack.

    16. Lynnea Thoresen on

      I am a little confused and disappointed...... I signed up for a 4 pack and only received 2 :(

    17. Missing avatar

      Martin Boudreau on

      Can’t wait to get mine...

    18. Missing avatar

      Lynne watson on

      Still waiting for mine??

    19. Melanie Markell-Cygman on

      I'm pretty sure that my order needed to be shipped this week to be delivered before Christmas. Haven't received an email with a tracking number. I was so hopeful that I'd get one before the weekend, but no suck luck.

    20. Missing avatar

      Michael McLean on

      Backer 13,205 and no tracking. Hoping to get it by Christmas..

    21. Cardigan Bay on

      Not sure if my comment was posted, please let me know when my straws will be posted

    22. Cardigan Bay on

      Hi, Any update? I was hoping to be giving these for Christmas gifts but not even had a date yet for expected delivery.
      Cheers, Jane

    23. Missing avatar

      Lorrine Zoma on

      Backer 4303, just received mine today. Except I order 4 and only received 2. Shipment tracking was not accurate though. It has said “on its way to Usps” for 1 week now. So don’t rely on that so much.


    24. Missing avatar

      Kim Anstey on

      I'm in Canada as well and was backer 14630 and I still have no tracking number either.
      I just sent an email to Should I also send one to

    25. Ilene Glance on

      Who can I contact about my straw missing the squeegee? No big deal just the box was open as was the package and so I am missing part of it.


    26. Missing avatar

      Yeonjilee on

      When i can get tracking number??

    27. Missing avatar

      Lucie Gratton on

      I'm in Canada. Is it normal that I haven't received my tracking email yet?

    28. Nick Bartlett on

      I’ve not had a tracking email yet. Is there a way to confirm that mine has been sent?

    29. Kae Winters on

      I hope my replacement's on the way soon. My package was delivered to the wrong place and I'm really disappointed. Apparently my missing straw has been communicated to the shipping department to "file a claim on my behalf" but I have no idea what that means. I know everyone's really busy, but a little more frequent and clearer communication to me would be really helpful!

    30. Emma Cohen & Miles Pepper Creator on

      Having order issues? Please reach out to our customer service team at :) And be nice to them please, they are working their tails off.

    31. Chris Toscano

      I ordered the family 4 pack and only received 2. Please advise on how to receive the other two.

    32. Missing avatar

      Linda Bongers on

      shipped 11/27 - still waiting

    33. Beth Harris Weismann on

      I ordered a 4-pk and only received 2. I do like the design and can't wait to use them, just wondering when my other 2 will arrive.

    34. Missing avatar

      Dionicio Dan B Nisnisan on

      I was supposed to receive my shipment in CA on November 29th. Somehow, UPS flubbed up their scanning and my package ended up in PA. Updated delivery is now December 11

    35. Missing avatar

      Brian C on

      any word on shipments to Canada? I am yet to see a tracking number or anything...

    36. Missing avatar

      David Frisby on

      Hi, I didn't get a tracker email. Could you please follow up?

    37. Missing avatar


      I received one straw today. I did an add on for a second rainbow straw and didn’t receive it. Is that coming later? Also the packaging was totally torn up and ripped off the case. I am a bit disappointed about that as I intend this one to be a gift to someone.

    38. Carolyn M Padget on

      Very disappointed! I only got the case with the straws. They aren't any good without something in which to clean them. I also did not recieve the ambassador cards.

    39. Marcia Jacobsen on

      I got my straws today - YAY! I only received one ambassador card per straw as well. It is okay, but I really wanted to share the message. :-)

    40. Jason McCaffrey on

      I received the two straws I ordered today, but there are no ambassador cards in the envelope. When will those be arriving?

    41. Missing avatar

      Lady A. on

      Still awaiting my in Canada

    42. Logocop

      It may just be me, but the volume on the video jumps up and down.

    43. Emma Cohen & Miles Pepper Creator on

      Hey Everyone! Here is a video we made to show how to get the squeegee out of the case :)…

    44. Missing avatar

      Tori Ruby on

      Any word on when the custom straws will ship? My friend got his (non-custom) straw in the mail last week.

    45. Shannon Wiseman

      UPDATE from my previous post on here just a few days ago; upon reviewing some of your posts in how to retrieve the squeegee and basket from case, the helpful steps in “how to”, I was able to easily retrieve the basket and squeegee from the unit. So thank you everyone for all the helpful postings, I am thankful I wasn’t the only one having a “blonde moment” in retrieving the items from the unit, but luckily it was a simple detail and instruction to follow :) Much thanks!

    46. Missing avatar

      Katie Spawr on

      Got my straws today. Love them! So cute and clever. Only (small) complaint is that I ordered the 10-pack plus 1 and only got a single card per straw even though my order said at least 50 cards (5 per straw). Did that number change?

      Thanks for making such an awesome product!

    47. Missing avatar

      Alex on

      I got my straw on Friday, and I absolutely love it! It's easy to use, easy to clean, and I love that I can clip it onto my keychain. I just ordered two more for family members.

    48. Missing avatar

      Nicole Milne-Campbell on

      Backer #7099 here. I was wondering if you had an update for the special straws yet. We have one of each of the special straws hopefully coming our way and we’re wondering if we can still expect them before Christmas...thank you

    49. Missing avatar

      Jennifer on

      I got my package, everything was there except the 5× FinalStraw Ambassador Cards. I was wondering if I was going to get them in another package or if they aren't being issued anymore?

      On another note, my rack got stuck in the case but with a wiggle it was able to come out. Though I have realized that the squeegee is kind of hard to wrap around the base in a way that the rack wont get stuck in the case. A different material for the squeegee probably would have fixed this issue.

    50. Sumudu Dhanapala on

      Hi! I'm backer #34966 and really looking forward to receiving my #FinalStraw - probably the only one to get shipped to where I am. Do you think I'll receive it before Christmas?