The New Master
Ciao a tutti!
It has been one week since the Special Offer to Kickstarter Backers ended. We have worked quite diligently to take care of those who had problems - even extending access to the form for several days to make sure everyone who has been following our updates could register their choice.
To all of those who chose to keep their reward and purchase FERRANIA P30® ALPHA at a discount - you will receive your coupon code by email just before we open the shop. Watch the shop page - a countdown clock will appear in a few days!
Backers who chose to exchange their original reward for FERRANIA P30® ALPHA will be contacted by email as soon as the new reward is ready to ship.
The New Master
By now, all Backers should have received a notice from Kickstarter that we have closed the option to change your shipping address from within your Kickstarter account, giving you 48 hours to make any final updates.
After this 48-hour period, we will merge all Backer data, along with the "smart form" responses, into a new Master Database. This New Master is critical for us to provide proper service to all Backers as we move forward.
No Backer Left Behind
The Special Offer was sent to all Backers who chose a film reward - 4981 in total. But only 2776 Backers completed the "smart form." This leaves 2205 Backers who either chose not to respond, or who have not been reading our recent updates.
Unfortunately, we cannot extend the Special Offer any longer - but as previously noted, ALL BACKERS will be included in our Friend of FILM Program as described here (full details to be announced in June).
To ensure that no Backer is left behind, we will publish a form next week that everyone can use to update shipping info until the day original rewards ship.
For all Kickstarter-related matters, we ask that you contact us directly via email: firstname.lastname@example.org.
The FILM Ferrania Team