One Day Left - All Backers Please Read!
Caio a tutti!
On February 1st, we announced FERRANIA P30® ALPHA and sent a special email to all Backers who pledged a film reward. We also announced that the offer would end tomorrow at 12 noon EST - so there is just one day left to make your choice!
In the last 13 days:
- We have sent 5388 emails - one to every Backer. (We know that Kickstarter says 5582, but a few dropped out after the project ended.)
- 4983 were Backers who pledged a film reward and the offer they received had a link to a special "smart form". (The 405 "non-film" Backers got a special offer as well!)
- We have received almost 2600 responses to that form - and the rest of you have another 24 hours to fill it out - or not, as we explain below.
- We've many assisted hundreds of backers who had problems with the email, and posted a page on our site to help.
- Our US Director, Dave Bias, did a YouTube live-stream with Ted Forbes from The Art of Photography channel and answered questions from viewers. (11,000 views and counting!)
The purpose of this two-week program is to offer film backers a way to exchange for P30 film if they are simply tired of waiting, and to update shipping addresses. But there is a bigger reason why we have reached out to every backer in this way...
The Kickstarter Backer database is not in our control. We had no way to change your shipping or email address, or to switch your reward - and we have had many hundreds of requests to do these things.
After two years, the time has come to move all Backer info out of Kickstarter and into a new master database.
When the form closes tomorrow at 12 noon EST, we will begin the long process of merging all of the data from the "smart form" responses, the Kickstarter database and our email newsletter database. You will also get a notice from Kickstarter that you can no longer change your shipping address from your Kickstarter account.
All further changes to your Backer info must be sent to firstname.lastname@example.org - and we will remind you about this periodically. If you have asked us to switch your reward (for a same-price reward only), please email us again. If you move, please send us your new address. If your primary email address changes, let us know.
Finally, we just wanted to say that EVERY Backer will be invited to join the Friend of FILM program - regardless of your reward and regardless of whether or not you completed the form. Those who completed the form will get a bonus, and of course a coupon to buy P30 film at a discount when we launch the shop later this month.
We will continue to post updates here on Kickstarter, as well as our website and social media. But we are happy to finally be able to work with each of you directly to ensure that you receive the reward as we promised!
The FILM Ferrania Team