Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Good guys, keep working along. I'm glad you're working on this project. Things take longer than expected and problems arise. I don't think the people who complain have any idea how difficult it is to bring back to life on a smaller scale what was originally a huge production system for a chemically and mechanically complex product.
Very disappointed, still not receive the film
Thankyou for the long overdue update (again) I am very happy the project is alive and kicking especially with the news of 120 spools.
Are you ever planning on delivering the color film? It’s been a very long time since we all pledged.
Oh boy, I’ve moved house and updated my shipping address three times now since backing.
I’m about to give up on my love of image just to spite this project.
4 years down 96 to go! This film best be worth it!
I would like I to have my money refunded. The team is not responsive to emails sent inquiring about film availability and we are over two years past due in receiving film.
No update for 4 months ...seriously! why would anyone not think that this project is over.
@Thomas M. Evers: There is a fat chance that Film Ferrania will ever issue a refund. The kickstarter largesse was spent to save machines that may/may not get used someday. There may be legal remedies depending on where one lives, but I doubt anyone will see money out of that either. Kickstarter has pretty clear rules, but have also created significant barriers to actually enforcing them.
"Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."
I demand an immediate full refund for my pledge amount.
I know FF is not currently working on backer rewards. But, even by their standards of communication, the now nearly four month silence is unnerving. I believe this is the longest stretch of inactivity on either their website (last FAQ update was in October) or here. Sure, FF social media is tweeting and instagramming, but that's from NYC. How about from Ferrania? News, comments, updates? Hallo...is anyone home?
As a follow up to mt last post below (which i still have not had a reply to by email or on here), I got a card from the post office today saying "There's a customs charge...payment due £20.91". I won't be collecting and paying as I never ordered. You also got my address wrong and delivered to my neighbour.
On 25/11/17, I got an email from you saying my order for film has been sent. But I *never* ordered anything from you. It has the order number 2059949 and a tracking number. I emailed you on 26/11/17 but have not heard yet. Please look into this. FYI the "order" is for 9 rolls of P30 and a sticker pack. I already received this months ago as part of the exchange process.
Where's my film?
I still not get my films , who can help me?? I live in Taiwan
It's been 3 years since I backed this, and I still haven't received my reward. There have been plenty of rolls of film rolled off thus far, what happened to the first 500 numbered boxes?
Whatever happened to our rewards? �
Just another empty update. No due date, no nothing.
To all: Please check your inboxes - or simply go to this link: http://www.filmferrania.it/kickstarter-updates/2017/ks-update-43-english (other languages are available there)
May I know when I can receive the films?
I received it yesterday in Singapore!
Why I did not receive so far away from your my film?
Pope - we are working on a comprehensive update for Backers.
I am gonna to receive my P30 in these two days. I have a Contax T3, for which the ISO setting is set by default (automatic). So, I guess when I load my P30 on it, the ISO setting will be 100. I am wondering whether I should set EV 1/3+ in order to have correct exposure.
I just received my Film Burner 35 pack P30, 10 rolls. So happy.
Just one thing. It was supposed to be 12 rolls according to an announcement from you, and confirmed when the p30 offer came...
Oh well i am happy anyway. Thanks!
"When we re-launch our shop (currently scheduled for mid-September) we will be sending instructions to all coupon-holders who were not able to use their coupons during the first pre-sale."
You need to send that as an announcement as an update on Kickstarter, as an e-mail, and as a post on the landing page for the store.
Thanks for the reply, my mistake then, I thought you would do the backers film first or get it underway a bit more, but all good, thanks for all the info.
As for the P30 coupon, yeah I had some issues, so looking forward to it when you get it all up and running.
Hi Dejan, You seem to be confusing P30 B&W film with the Kickstarter Rewards, which are color reversal film. The First 500 reward is, in fact, for the first 500 rolls of 35mm color reversal film.
Checking our master list, we see that when we announced P30 in March, you opted to keep your original reward and receive a coupon to purchase P30 at a discount. However, it doesn't seem that you were able to USE your coupon during the brief pre-sale period.
When we re-launch our shop (currently scheduled for mid-September) we will be sending instructions to all coupon-holders who were not able to use their coupons during the first pre-sale.
But again, this coupon is for P30 B&W film and not about your original reward, which is still on the books and will arrive - eventually and as promised - hand-numbered from the First 500 rolls of 35mm color reversal film we produce.
As we have noted in several updates, if you have questions, it's often much to correspond by email - firstname.lastname@example.org - because we understand that our Backers have varying levels of understanding about everything that has happened over time.
Well im going to join in on the rant here. I was one of the first to back you guys way back when and selected the first 500. So beside the fact that your initial estimate of shipping was " Ships anywhere in the world Estimated delivery: Apr 2015" and its over 2 years later now and im still waiting, im guessing im not in the first 500 considering the huge amount of posts im seeing on social media etc. So If my pledge was a numbered first 500 roll from the first batch and other people are all getting theirs, then why havent you notified us, given a tracking number or point out when / where our pledges are? considering we have been waiting 2 years longer than you expected which of course I understand, but none the less, some feedback and communication would be welcomed here.
yes, I have noticed that this is some new kind of cans, not something we have had on the market over past years. It gets stuck in Barnack leicas :) (nothing criminal, just one needs to be careful when pulling the can out of the camera). Just pulled a test strip out of the tank, was developing with my favoirite Diafine (3+3mins). The film seems to show the best contrast and detail at ISO 200, with 100 and 400 also looking nice. Will scan them tomorrow to see the grain and detail.
Note: "recycled" is the wrong word. The canisters were never used previously. They are new, but were pre-printed and sitting in racks in the old finishing building. There are some Konica cans, some Agfa cans and even a few Solaris cans. They were awaiting film when the old operations ceased...
Good news Dyonis. We are using recycled canisters salvaged from the old Ferrania operation - as some have discovered - but for sure the film inside is 100% made in the LRF by our team.
got my P30 the other day! Sent from Bulgaria with no tracking.Will need to do testing, but at least it does not look as a re-packaged agfa aviphot (which most of the "new" films these days are...) :)
You are spending a LOT of time and effort promoting P30 on social media...a product which would not have been possible without the money from us original backers. Meanwhile there hasn't been an update for backers in months. "Where's my film???"
I am an original backer, and having also signed up for the alpha P30 film. I am surprised and disappointed that, since May, there has been zero - zip - nada of information. I would at the very least like to know where in the queue I am situated.
"We have not, in any way, forgotten about the original Kickstarter Rewards..."
Almost forgot that I back into this cu z I had seen many people got it already so I started to remember what I just back
I messaged a couple weeks ago about my P30 film I opted for. It looks like the promise that backers would get priority was not true. Ive seen posts online from people who received the P30 film and werent initial backers. I would like a status on my order! Did I miss it? Did the form not work way back when? I never received a tracking number or any indication I even had anything coming!
I was looking forward to being in the first batch of people to get to review this film but that ship has sailed.
I'm sure you guys are busy but I'm disappointed with the situation.
A new timetable for KICKSTARTER?
"...There are simply too many issues yet to solve before we can state, with certainty, a timeline for delivery. We can only ask for your continued patience, and your understanding that we have not, in any way at all, forgotten our obligation to your contribution to our company." 18. Mai 2017
Hi Coco - We ask that you please read the article linked in the update. As it says, everything we are doing with P30 is so that we can make the rewards as fast as possible, and without it, there would be no FILM Ferrania today.
Regarding the machines purchased with Kickstarter funding, everything is secured for the future in our warehouse. If you look at the original campaign, you'll see that all those machines were for future expansions only - not to start basic operations.
The startup of basic operations has taken far too long for everyone, including us, but there simply is no path but the necessary path (which is also explained more thoroughly in the article we posted today).
Hmmm, your recent update (which I received on 18-May-17) has left a bad taste in my mouth. Regardless of if you classify our support as a "Reward", versus a Pre-Purchase, you are still obligated to deliver on those rewards. And as you like to point out, in the case of "pre-orders", no money has been exchanged. In this vein, I'll have to point out that, in the case of the Kickstarter backers, money HAS been exchanged.
We have all been extremely patient. You now have functioning machines, thanks to us. There is no need to delay our reward delivery further. Please prioritize your Kickstarter rewards.
Could we possibly get an update on the E6 film? It has been over 2 months since the last update. Even an update on how the P30 is progressing would be nice.
"@Thomas Evers - we have attempted to communicate our position with you directly, to no avail."
Weird, I have the message I left you last week in my sent mailbox, here on kickstarter. So it looks like it went out. Unless your kickstarter mailbox has gone unchecked? Anyway, I sort of have an answer, i.e. to just wait.
@Sandra - sorry, we just searched our inboxes and the last email we see was answered on March 15th.
To All who placed a pre-order:
We attempted to make the nature of the pre-order very clear. We posted a video and text on the actual P30 product page explaining that pre-orders were to secure a place in a queue and that the film would begin shipping on April 4th. Shipping did get underway on April 4th, but only with a small initial quantity in each of our two warehouses.
We have updated the shop page and posted on our website to explain in more detail.
I tried mailing you, but no response yet. Wondering when you'll ship out the P30 to those that went for the P30 discount while waiting for the slide film. I placed my order on March 15, order number 90388. Shipping was supposed to be on April 4th?
@Michael I. W. - As mentioned here: https://goo.gl/61ZHau - those who did not fill out the form do not have to do anything. Just scroll down to the brief section after Option 1 and 2.
To you and Mr. Clarke who seem to think we will never respond to Kickstarter comments - that couldn't be further from the truth. However, it IS true that email provides a much better platform to speak with each customer individually and address any concerns in greater detail. Informing all Backers about an individual Backer's questions or problems is increasingly not appropriate.
When it IS appropriate, of course we will continue to monitor and reply to comments and messages here on Kickstarter.
I'm in mail contact with Ferrania. Leaving their lousy customer service attitude aside: What I'm currently trying to find out is what those people have to do that did not respond to this smart form (in the latest update from 12th of march they only mention option 1 and option 2). I suppose we are the non-mentioned option 3. As soon as I have some actual answer I'll update it here as well for the other 2000+ backers that are "not being left behind".
Looking for an update (even a quick email to let us know you're still alive), or an expected ship date. Thanks folks.