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Touch control, motion sensors, patented MAF technology & music storage make FIIL Diva Pro the most advanced headphones ever invented.
Touch control, motion sensors, patented MAF technology & music storage make FIIL Diva Pro the most advanced headphones ever invented.
Touch control, motion sensors, patented MAF technology & music storage make FIIL Diva Pro the most advanced headphones ever invented.
762 backers pledged $171,858 to help bring this project to life.

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    1. Jasmine Edgel
      Superbacker
      on September 28

      Update: I freaking love these headphones. The only complaint I can possibly conceive it that they are on ear and not over ear headphones and that the "hello fiiil" option has trouble understanding me
      That's it.
      That's all I got.
      I love these headphones, the noise canceling, the touch controls, the storage, everything works phenomenally for me.

    2. FIIL Technology 2-time creator on May 26

      We are currently in the process of moving all service related issues over to our new team. We apologize for the recent response time issues. Moving forward you can access our support team at support@fiilaudio.com. We understand your frustrations and we will get to everyone's concerns as promptly as possible. Thank you all for your support! We hope you will stay with us on our next chapter, as we launch new and exciting products.

      Thank you,
      FIIL USA

    3. Missing avatar

      Oleg K
      Superbacker
      on March 5, 2017

      March 2017. No headphones. No response.

    4. Missing avatar

      Oleg K
      Superbacker
      on March 2, 2017

      Evan, I think that problem is deeper. Headphones is raw. And project is die.

    5. Missing avatar

      Evan Niederhoffer on February 27, 2017

      Same situation as Oleg. I have sent several emails to customer@fiil.com and have received no responses. I have posted an update on their Facebook page where other comments have shared similar stories about the same problematic customer service. Hopefully FIIL will respond soon and right their wrongs.

    6. Missing avatar

      Oleg K
      Superbacker
      on February 27, 2017

      No respond, no headphones.

    7. FIIL Technology 2-time creator on February 20, 2017

      Dear All:

      The services on Kickstarter is over. If you have any questions, please send messages to customer@fiil.com and note that you are from Kickstarter. We will reply you as soon as possible. Thank you very much.

      Regards,
      The FIIL Team

    8. Missing avatar

      Nicole Ziegler on February 15, 2017

      Generally, I'm pretty happy with the headphones. However, the motion sensor no longer seems to be working. It worked the first few times I used them, but now the music continues to play when I take the headphones off. Does anyone have any suggestions? Berg, can this be addressed in an update? (Already toggling the setting in the app but didn't resolve the problem)

    9. Missing avatar

      Evan Niederhoffer on February 14, 2017

      I am also still waiting on a response. When will you update us, Berg?

    10. Missing avatar

      Oleg K
      Superbacker
      on February 14, 2017

      February. No headphones yet.
      Did you give a tracknumber for me #741?

    11. Missing avatar

      Danny Q on February 6, 2017

      does anybody have trouble with fill app? I can't play music in local mode when I connected my diva with app. Besides, I can't login by FB, just by guest. Before, there is a update version, but still have fault. I remove and set up again. But now, no update version and still trouble. Bluetooth mode is fine.

    12. Missing avatar

      Evan Niederhoffer on February 6, 2017

      @FIIL I am very happy that you are finally responding to your backers' messages. But what about those of us still waiting on refunds? Are they coming soon?

    13. Missing avatar

      Nick Cheng on February 5, 2017

      Berg, I have received my refund. Thank you!

    14. FIIL Technology 2-time creator on February 5, 2017

      Dear #741,#224,#271,#653,#107,#680,#674 backers,
      I have send a new headphones to you many days ago.

      Dear #544, #11, #763 backers,
      I have refund today.

    15. Missing avatar

      Michael Jacobs on January 30, 2017

      Hi, my touch controls stopped working. I sent you guys an email a few days ago but have not received a response. Please help.

    16. Missing avatar

      Shaiful Amir Che Hashim on January 26, 2017

      Received my headphone back but with one hiccup. My original one was black but I got back Red. I'm fine with it. I don't want to send back and wait again, although this package surprisingly arrived at my office without any notification from your side.

    17. Missing avatar

      Filip Murmak on January 23, 2017

      Love the headphones, although two things really bug me:
      1) Battery life - under no circumstances can I get the 30 hours (or 20h in NC mode). It's more like 20 (13 in NC mode).
      2) Connection - it fails to connect to my MacBook Pro Retina (late 2013). It connects but disconnects in couple seconds.

      Berg - could you let me know what causes this?

    18. Missing avatar

      Royi S on January 23, 2017

      Excellent. It's been another 5 days no reply. WAY TO GO BERG.

    19. Missing avatar

      Shaffir Uddin on January 22, 2017

      Berg,

      I have sent you a few private message about refunding money back. I still not heard from you.

    20. Missing avatar

      Shaiful Amir Che Hashim on January 21, 2017

      20 days after sending back mine, no reply. Please don't be a bust

    21. Missing avatar

      Oleg K
      Superbacker
      on January 21, 2017

      21 january. No answers.
      Where is my refund too?

    22. Missing avatar

      Adam on January 19, 2017

      Where is my refund?

    23. Missing avatar

      Royi S on January 18, 2017

      I wish someone would reply DM's.

    24. Missing avatar

      Nick Cheng on January 16, 2017

      How long is it going to take before we get a refund? I mailed my headphones back in early December.

    25. Missing avatar

      Royi S on January 13, 2017

      Berg, any word? last communication was on Dec 30th!

    26. Missing avatar

      Adam on January 12, 2017

      When am I going to get the refund?

    27. Missing avatar

      Royi S on January 11, 2017

      Berg,

      I haven't received a reply on private message.

    28. Herbalchef on January 7, 2017

      Hi Guys I did my shipment...thank you very much..however I got charged 11$for delivery by FedEx Philippines..I thought that delivery was already included...
      Otherwise no problems..all working fine..
      Thanks for your help in arranging alternative deliver after the first one did not reach me...
      Cheers Christian

    29. Missing avatar

      SANDEEP KUMAR on January 6, 2017

      the customer support sucks big time !!!

    30. Eric Phoon on January 2, 2017

      Dear Berg - There is low continuous beeping sound when I was changing or running music from local storage. It is just like harddisk beeping sound from those old computer. That is not normal, right? The beeping sound was louder when sound cancellation function is switched off.

    31. Gary Doherty on January 1, 2017

      Can somebody please get in touch with me the customer help here is awfull

      I've had faulty headphones from day one and I still can't get any help

      Beyond pissed off at this point

    32. Missing avatar

      Royi S on January 1, 2017

      Dear Berg - sent you a reply via PM

    33. Timo Kangas on December 31, 2016

      Or if that is not doable, how about make that EQ preset slider to stepless slider?

    34. Timo Kangas on December 30, 2016

      One succestion.. I want manual mode for the EQ. I mean, i would like to adjust manually that EQ too. Not just those three preset settings. Hope it it doable. Thanks!

    35. Missing avatar

      Oleg K
      Superbacker
      on December 30, 2016

      When you send me back new headphones instead of faulty?

    36. Timo Kangas on December 30, 2016

      Got it finally, thanks and Happy New Year!�

    37. FIIL Technology 2-time creator on December 30, 2016

      Dear backers:

      Happy New year!
      #11 Tsz Kiu Cheng, #224 Shaiful Amir Che Hashim, #271 Shaffir Uddin, #544 Duangkamon Suero j, #653 Jessey Nettey, #741 Kunitskiy Oleg, #763 Nicholas Cheng, I still work for your trouble.

      #107 Christian Heidenreich, #564 Gabriel Ortiz Araya, #674 Alexander Fuelbier, #680 Jingyu Chen, #925 Royi Sher, I know you don't recieve your headphones. Please give me the new address, I will work for you.

      I never forgot you. And still work for you.

      Wear Regards,
      Berg

    38. FIIL Technology 2-time creator on December 30, 2016

      Hi, Timo

      Please try again. I have worked for you.

    39. Timo Kangas on December 29, 2016

      I can't think any other reason for that lock than that. So unlock it then.

    40. Timo Kangas on December 29, 2016

      Does it mean that you have locked it?

    41. Timo Kangas on December 29, 2016

      I don't understand how it can be locked??? Can you help me little faster maybe.?

    42. Timo Kangas on December 29, 2016

      "This serial number has been locked. Please unlock and try again" That what it says?? How can i unlock it then??

    43. Timo Kangas on December 29, 2016

      Hi! I can't register my headphones with fiil app. When i place that serial number from the box or scan the qr-code it shows this window with something in chinese and then ok box which closes that window. Before it worked but i changed my phone and now it gives me this problem..

    44. FIIL Technology 2-time creator on December 29, 2016

      Dear all:

      I will solver all refund and resend at today and tomorrow. Thank you.

      Wear Regards,
      Berg

    45. Sina Forotan on December 28, 2016

      why not work well MAF

    46. Missing avatar

      Oleg K
      Superbacker
      on December 27, 2016

      Hi Berg.
      I see you got my headphones. Do you need my address? When you send a replacement?

    47. Missing avatar

      Royi S on December 26, 2016

      Berg sent you a private msg.

    48. Timo Kangas on December 25, 2016

      Hi! I can't register my headphones with fiil app. When i place that serial number from the box or scan the qr-code it shows this window with something in chinese and then ok box which closes that window. Before it worked but i changed my phone and now it gives me this problem..

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