I ask for a refund and Per offered a 75% refund by mail. I agreed on 28 Jul, but get no money as yet. I send several mails , asking why I got no money but they didn't answer any of then.
I finally got a response from Per and this is what he had to say:
"Hi Rayan
We don't get notifications on the KS general comments site -- however we do get notifications if you send us a direct message. So if you need to get hold of us send us a DM from KS or email via our website.
We made a small batch of Eyecatchers but found a problem with the latest rigid-flex electronics boards. We couldn't fix this with software so we are changing a hw component and making a new rigid-flex electronics version now. Previous versions have taken about 3w. If that works ok then we order the same in volume for production."
So, they are still working on the project but there's another delay. Still no sign at all of an actual shipping date. Let's hope this is the last of their problems and everything gets sorted out. As I said before, I don't mind waiting as I don't want to receive a defective bracelet, but the biggest problem is the lack of communication or any sort of updates. I hope this helps all of you frustrated backers a little :D
Are they in trouble? Not responding makes me nervous. We backers have shown more than enough patience and the Lab has enough chatter here to elicit a response unless they don't want to talk about bad news. I agree with all. LookSee, look at your backer's comments. Let us know what's going on, great news, bad news. Speak!!
Another day has gone by with no update. I agree with @r.kamerbeek that the delay is not the big issue here. I expected this to be delayed but was hoping to get it around xmas 2016. The big problem is the lack of communication.
The last sign in was October 22nd so they probably checked the messages and maybe the board and decided to ignore all our inquiries. I have sent another message by going to their website www.lookseelabs.com and sending it through the FAQ form. I urge everyone to contact them on here and even through these emails provided below and on their website. Even if you have to message them on Facebook that would work as well.
As I stated before, we know the delay was inevitable and that isn't the major problem. We just deserve to be kept in the loop. Thank you and I hope we hear some good news soon.
For me a delay like this isn't an issue, the lack of communication is.
I personally think a "company" like kickstarter should force creators with BIG delays to post the status of the project on weekly base.
After all it's all in the handbook to, and I really hope this isn't a second Zano project.
Also the eyecatcher website hasn't been updated since June.
I already E-mailed kickstarter with my concerns, and I think all you guys also should mail kickstarter and demand more regular updates.
I just sent them an email asking for an update on the project. This is somewhat ridiculous as I have backed several projects on Kickstarter as well as Indiegogo and the communication has never been this bad. We have the right to know what's going on with the project. Their facebook page as well as their own website lookseelabs.com have both been almost dead, apart from a little 3D animation of one of their bracelets which doesn't help anyone at the moment. Their last log in was September 14th when they posted the last update and they haven't bothered looking at any of our comments and questions.
It was insane to think they would have a product ready by February 2016. I don't know how they even thought it was possible themselves. It seems like it was one big lie to get backers to shell out their money in support of the project. We're almost midway through October 2016 and there has been almost no communication with the project creator. Only a bunch of updates stating that they're testing this and that with zero feedback on the expected shipping date.
I am not one to post these kinds of messages but this is frustrating beyond belief. Especially after pouring about $300 of our hard earned cash into a product that we have no idea when we'll be getting. Put yourselves in your backers shoes and you'll understand where we're coming from. Better communication on a WEEKLY basis must be provided since you're so far behind with this project. Let's see if this message goes unread like all the previous ones.
Feb date was originally targeted date, I missed both my anniversary and wife's birthday to hand it off as a present. All the target misses would be forgiven should you deliver a week before "Thanksgiving".
And here is another month goes by without an update. They said they will assemble and test the first production unit in 2 weeks and it has been a month already with no updates but crickets. They're not doing well with their project management practice. Badly enough, they offered me %75 refund, not %100!
My God.... I know they're busy working away on this but not a single reply to any of these messages since August 17? How hard is it to log on once a week and answer some of the questions on here. You guys were super fast answering all our inquiries before the campaign ended but then after it got funded, we barely ever hear from you. Even the comments on your updates never get answered. It's not like we're flooding you with questions on here. Oh well, at least we got your updates to look forward to as that's the only line of communication that exists at the moment. Let's hope we get this product before the end of the year.
I sent an email to their link asking for nothing else at all but just a rough idea ( accurate to a month ) of when they are anticipating to start shipping. I got a reply referring me to the latest update. So I guess they have no intention of answering you and just do what they want. Dave
Hi,
Thanks for the latest update! :-)
I'm still not sure which size of Mercury will be right for me. Are you going to send us a link to correct the order datas and maybe you could give some recommondations about sizes?
Congratulations on receiving the displays.
@YvesGuittard The Tago Arc is only a fashion accessory. So it only has interchangeable displays and that is about it. The Eye-catcher can do so much more. But I do prefer the casing on the Tago Arc though. It does look more comfortable and fun.
But I am still wondering about the demo model in the picture in the last update. The casing doesn't fit the display properly and I am wondering if it's just a demo for the test or will all the models shipped look like that. Any info would be helpful :D
Is this really going to happen or are we being taken for a jolly good ride. It will be a wonderful product when finally launched and the reason I have not purchased an IWatch yet
Thanks for the latest update. This is great news. I'm still super psyched to get mine.
I just have one question though regarding the first picture with the bracelet.
It looks like the Metal Cuff and the display are not sitting quite flush towards the bottom of the display. Is that going to be the case with the final product? Or will they all be flush together with no openings?
Thanks and keep up the great work :D
I'll cheer you along - patience is a virtue - and so is persistence - It has the potential to be a cool product and glad to hear that you have continue to work on it to completion - far too many kickstarters trip along the way and go down - you guys are getting close - keep plugging - I'm still excited to see what it looks like - hopefully soon!
Backed this last year! Originally the shipping as committed was on Feb of this year. OK! Technical or whatever problem with you guys have been causing substantial delay in shipment, but please give me a revised estimate shipping date man!! Such a delay already ruined my plan for this stuff and gone over my tolerable schedule, ... so sad!!
Thanks for the Update! I hope everything will work out and we can put on our eyecatchers in a few months. I'm still hot for it :D I got a friend to back one Mars back then and he is also very excited.
Hi Kickass
There are many pieces to fit together: smaller electronics, displays, cuffs, plastics, battery, radio certification, software, packaging. We have received more displays, but it was not a full shipment that we had agreed upon. The display vendor is making them as fast as they can. We identified that larger inductors fixed the electronics, and the electronics layout has now been redesigned to use physically larger inductors. With the 1st re-worked electronics we are simultaneously proceeding with FCC & CE certification and running a batch of the latest electronics locally before volume orders of the rigid-flex PCBs in China. The electronic components are assembled here in San Francisco. We have Mars stainless cuffs in-house, and jewelers are casting the Mercury and Venus cuffs. The Android app with patterns, photos and info are all working. Packaging protos have been approved and are being made.
We are working as fast as we can on all fronts, and hope that these updates reflect our progress. Thank you all.
For me it looks more like they had more time for development than they needed, because they made a lot of optional changes, like smaller electronics, a new mercury design... And it makes sence, why should they sit on there hands, waiting for a shipments? Instead they used the extra time for hardware revision. At least that's what it looks like, to me.
By the time it ships I'll have forgotten that I've ever backed this project. :D and that's no joke.
@MelissaGraf
They did not underestimated the shipping time, it's more that they underestimated the creation of the product itself. They run into a lot of problems since they prototypes were not fit for mass production and they had the start from the scratch. Maybe they should have build prototypes using factory samples before starting the campaign.
Anyway, I think it'll be a cool bracelet once it is finished.
I don't know... Progress has been slow, but steady. They clearly underestimated their ship date (by a fair amount), but I think it will happen. Eventually.
I think the next update will be posted end of July, Ashby s t indicated in their last post (displays). If they managed to fix the electronic problems till then...
Does this project become the next ZANO-Style? Updates are coming late and not regular. It is an nice idea to create an " eye catcher" like this but does it have a chance to become
reality?
Better communication would help in reality...
Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
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Show older commentsJalal Al-Hussary about 8 hours ago
Was anyone successful in getting a refund?
wolfgang 2 days ago
@SweetSophie
I used per@lookseelabs.com , looks like this is the official mail
SweetSophie 4 days ago
,@wolfgang
Try sending them emails not kickstarter mails.
wolfgang 6 days ago
I ask for a refund and Per offered a 75% refund by mail. I agreed on 28 Jul, but get no money as yet. I send several mails , asking why I got no money but they didn't answer any of then.
Troy Newhoff
Superbacker
on October 25
I hate it when my U10 chip misbehaves! Stupid thing.
Rayan Boutine on October 25
I finally got a response from Per and this is what he had to say:
"Hi Rayan
We don't get notifications on the KS general comments site -- however we do get notifications if you send us a direct message. So if you need to get hold of us send us a DM from KS or email via our website.
We made a small batch of Eyecatchers but found a problem with the latest rigid-flex electronics boards. We couldn't fix this with software so we are changing a hw component and making a new rigid-flex electronics version now. Previous versions have taken about 3w. If that works ok then we order the same in volume for production."
So, they are still working on the project but there's another delay. Still no sign at all of an actual shipping date. Let's hope this is the last of their problems and everything gets sorted out. As I said before, I don't mind waiting as I don't want to receive a defective bracelet, but the biggest problem is the lack of communication or any sort of updates. I hope this helps all of you frustrated backers a little :D
Patricia Hooper on October 25
Are they in trouble? Not responding makes me nervous. We backers have shown more than enough patience and the Lab has enough chatter here to elicit a response unless they don't want to talk about bad news. I agree with all. LookSee, look at your backer's comments. Let us know what's going on, great news, bad news. Speak!!
Rayan Boutine on October 24
Another day has gone by with no update. I agree with @r.kamerbeek that the delay is not the big issue here. I expected this to be delayed but was hoping to get it around xmas 2016. The big problem is the lack of communication.
The last sign in was October 22nd so they probably checked the messages and maybe the board and decided to ignore all our inquiries. I have sent another message by going to their website www.lookseelabs.com and sending it through the FAQ form. I urge everyone to contact them on here and even through these emails provided below and on their website. Even if you have to message them on Facebook that would work as well.
As I stated before, we know the delay was inevitable and that isn't the major problem. We just deserve to be kept in the loop. Thank you and I hope we hear some good news soon.
per@lookseelabs.com
hello@lookseelabs.com
https://www.facebook.com/lookseelabsinc/
http://www.lookseelabs.com/faq/
Jeffrey Z. on October 23
Is it too late for a refund?
Jeremy Smith on October 23
sigh... Zano all over again....
Ainsley Platt on October 21
any update news as its nearly christmas
r.kamerbeek on October 21
For me a delay like this isn't an issue, the lack of communication is.
I personally think a "company" like kickstarter should force creators with BIG delays to post the status of the project on weekly base.
After all it's all in the handbook to, and I really hope this isn't a second Zano project.
Also the eyecatcher website hasn't been updated since June.
I already E-mailed kickstarter with my concerns, and I think all you guys also should mail kickstarter and demand more regular updates.
iH@b on October 20
@creator
Update please!
Thanks,
Rayan Boutine on October 19
I just sent them an email asking for an update on the project. This is somewhat ridiculous as I have backed several projects on Kickstarter as well as Indiegogo and the communication has never been this bad. We have the right to know what's going on with the project. Their facebook page as well as their own website lookseelabs.com have both been almost dead, apart from a little 3D animation of one of their bracelets which doesn't help anyone at the moment. Their last log in was September 14th when they posted the last update and they haven't bothered looking at any of our comments and questions.
It was insane to think they would have a product ready by February 2016. I don't know how they even thought it was possible themselves. It seems like it was one big lie to get backers to shell out their money in support of the project. We're almost midway through October 2016 and there has been almost no communication with the project creator. Only a bunch of updates stating that they're testing this and that with zero feedback on the expected shipping date.
I am not one to post these kinds of messages but this is frustrating beyond belief. Especially after pouring about $300 of our hard earned cash into a product that we have no idea when we'll be getting. Put yourselves in your backers shoes and you'll understand where we're coming from. Better communication on a WEEKLY basis must be provided since you're so far behind with this project. Let's see if this message goes unread like all the previous ones.
Jarvis Kei on October 18
ZzzZzz..............
Shyam Arjarapu on October 13
We are all eagerly waiting for next update.
Feb date was originally targeted date, I missed both my anniversary and wife's birthday to hand it off as a present. All the target misses would be forgiven should you deliver a week before "Thanksgiving".
Jalal Al-Hussary on October 11
And here is another month goes by without an update. They said they will assemble and test the first production unit in 2 weeks and it has been a month already with no updates but crickets. They're not doing well with their project management practice. Badly enough, they offered me %75 refund, not %100!
Rayan Boutine on October 1
My God.... I know they're busy working away on this but not a single reply to any of these messages since August 17? How hard is it to log on once a week and answer some of the questions on here. You guys were super fast answering all our inquiries before the campaign ended but then after it got funded, we barely ever hear from you. Even the comments on your updates never get answered. It's not like we're flooding you with questions on here. Oh well, at least we got your updates to look forward to as that's the only line of communication that exists at the moment. Let's hope we get this product before the end of the year.
Sam on September 29
Dangerous!
Dave on September 15
I sent an email to their link asking for nothing else at all but just a rough idea ( accurate to a month ) of when they are anticipating to start shipping. I got a reply referring me to the latest update. So I guess they have no intention of answering you and just do what they want. Dave
kickass on September 14
Hi,
Thanks for the latest update! :-)
I'm still not sure which size of Mercury will be right for me. Are you going to send us a link to correct the order datas and maybe you could give some recommondations about sizes?
Congratulations on receiving the displays.
Elizabeth Helder on September 9
Has anyone had any luck hearing back regarding a shipment date? I've submitted a question here, to the email below, and to Facebook...
Dave on September 6
Hi Clara. Take it from me you won't get an answer unless you send your message to ks@lookseelabs.com. They get notified immediately that way. Dave
clara on September 5
hi guys. i recently sent you a few messages. but it has been a few weeks and no reply. can you please check and get back to me. thanks
Rayan Boutine on September 2
@YvesGuittard The Tago Arc is only a fashion accessory. So it only has interchangeable displays and that is about it. The Eye-catcher can do so much more. But I do prefer the casing on the Tago Arc though. It does look more comfortable and fun.
But I am still wondering about the demo model in the picture in the last update. The casing doesn't fit the display properly and I am wondering if it's just a demo for the test or will all the models shipped look like that. Any info would be helpful :D
Yves Guittard on September 2
There is the Tago Arc on indiegogo which looks almost identical to the Eyecatcher. There is something wrong...
Wong Kin Howe on August 29
Who can guide me how to ask refund!!!!
Noel Rodrigues on August 26
Is this really going to happen or are we being taken for a jolly good ride. It will be a wonderful product when finally launched and the reason I have not purchased an IWatch yet
Rayan Boutine on August 26
Thanks for the latest update. This is great news. I'm still super psyched to get mine.
I just have one question though regarding the first picture with the bracelet.
It looks like the Metal Cuff and the display are not sitting quite flush towards the bottom of the display. Is that going to be the case with the final product? Or will they all be flush together with no openings?
Thanks and keep up the great work :D
Dave on August 25
My attitude is it will ship when it's ready and I've got no problems with that.
Dave
Brian Kitson on August 25
Looking good.
But when will it ship?
douglas magenheim on August 25
I'll cheer you along - patience is a virtue - and so is persistence - It has the potential to be a cool product and glad to hear that you have continue to work on it to completion - far too many kickstarters trip along the way and go down - you guys are getting close - keep plugging - I'm still excited to see what it looks like - hopefully soon!
Sam on August 25
Backed this last year! Originally the shipping as committed was on Feb of this year. OK! Technical or whatever problem with you guys have been causing substantial delay in shipment, but please give me a revised estimate shipping date man!! Such a delay already ruined my plan for this stuff and gone over my tolerable schedule, ... so sad!!
Melissa Graf on August 22
@SweetSophie Haha, ikr? When it actually arrives it'll almost be like a surprise. Still excited to get it, whenever that may be. :)
Teresa McCusker-Mallon on August 16
Is there any update on shipping dates? We were told the end of July/start of August. It is now the middle of August and still nothing!
SweetSophie on August 14
Thanks for the Update! I hope everything will work out and we can put on our eyecatchers in a few months. I'm still hot for it :D I got a friend to back one Mars back then and he is also very excited.
Team Eyecatcher of LOOKSEE LABS Creator on August 14
Hi Kickass
There are many pieces to fit together: smaller electronics, displays, cuffs, plastics, battery, radio certification, software, packaging. We have received more displays, but it was not a full shipment that we had agreed upon. The display vendor is making them as fast as they can. We identified that larger inductors fixed the electronics, and the electronics layout has now been redesigned to use physically larger inductors. With the 1st re-worked electronics we are simultaneously proceeding with FCC & CE certification and running a batch of the latest electronics locally before volume orders of the rigid-flex PCBs in China. The electronic components are assembled here in San Francisco. We have Mars stainless cuffs in-house, and jewelers are casting the Mercury and Venus cuffs. The Android app with patterns, photos and info are all working. Packaging protos have been approved and are being made.
We are working as fast as we can on all fronts, and hope that these updates reflect our progress. Thank you all.
kickass on August 13
Still I'm wondering what happened to the second shipment of displays. Any news from the supplier?
kickass on August 13
For me it looks more like they had more time for development than they needed, because they made a lot of optional changes, like smaller electronics, a new mercury design... And it makes sence, why should they sit on there hands, waiting for a shipments? Instead they used the extra time for hardware revision. At least that's what it looks like, to me.
SweetSophie on August 11
By the time it ships I'll have forgotten that I've ever backed this project. :D and that's no joke.
@MelissaGraf
They did not underestimated the shipping time, it's more that they underestimated the creation of the product itself. They run into a lot of problems since they prototypes were not fit for mass production and they had the start from the scratch. Maybe they should have build prototypes using factory samples before starting the campaign.
Anyway, I think it'll be a cool bracelet once it is finished.
Melissa Graf on August 9
I don't know... Progress has been slow, but steady. They clearly underestimated their ship date (by a fair amount), but I think it will happen. Eventually.
Gail
Superbacker
on August 6
Any idea of shipping? This year?
Cherilyn White on July 28
Is this EVER going to ship?!?
Team Eyecatcher of LOOKSEE LABS Creator on July 26
Hi Backers!
The new smaller electronics are working! The latest update has a video showing the electronics and display cycling through sample images.
Jalal Al-Hussary on July 25
Has anyone been successful of getting a refund?
Axel Schweiss on July 25
End of July. How to get on? Money back? Please let us (and me) know!
"Be respectful and considerate" - Are YOU?
wolfgang on July 16
Hi,
I want to step back!!!
How to get my money back?
Has someone already done this?
Wolfgang
SweetSophie on July 15
I think the next update will be posted end of July, Ashby s t indicated in their last post (displays). If they managed to fix the electronic problems till then...
Gomoll on July 13
Does this project become the next ZANO-Style? Updates are coming late and not regular. It is an nice idea to create an " eye catcher" like this but does it have a chance to become
reality?
Better communication would help in reality...
Sarah Müglitz on July 4
Hi,
I want to step back!!!
How to get my money back?
Has someone already done this?
Sarah