Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
i've been waiting almost five years for my $50 dollars back.
"Your refund request was received on May 4, 2014 at 12:22 AM EDT. There is currently $2726.18 in our refund queue ahead of you."
I'm still waiting. It's been over 2 years. I actually want a refund. A promise of a refund is not good enough. By the way, I no longer back any projects on Kickstarter. You've taught me that lesson.
no news from here?
Will this ever be released? Some updates please, about this project not what your doing in general.
So is the game out, yet? It's been nearly 4 years... :(
I thought I'd signed on to the forums before now, but I just created an account for my email. I'm still having problems downloading the demo though. As for the google hangout, I'd love an invitation. Thank you.
"Your refund request was received on March 17, 2014 at 10:32 PM EDT. There is currently $902.53 in our refund queue ahead of you.
We will contact you when we are ready to process your refund."
I won't be signing up for your project on Patreon for one reason: it will help you suck in more people with the false impression that you are collecting backers at an artificially high rate. I realize that I am not following Kickstarter's suggestion to "use this space to cheer the creator along," but it seems that if cheering you along was going to work, it would have already. It was really great that you got $50,000 to make something that one time.
Keep in mind that you said you started Retro Squad in order to "get something" out of your work on Super Mario Crossover. Would you say you're starting Operation Pyxel to "get something" out of Super Retro Squad? I see you expect a different result this time, but are you being realistic?
same here did not receive refund yet
It's great to hear that the project is back on track. I requested a refund back in March of last year; however, if the project moves closer to completion then I would be more than happy to repledge.
Best of luck with completing the game and I look forward to more updates!
On Nov 24, 2014, my refund request was received, and there is "currently $3257.96 in our refund queue ahead of you."
I just asked for an update, and the response was "There has been no change since the information I gave you on November 24th."
Mar 25, 2014
We have received your request for a refund for Super Action Squad. For information about how we handle refunds, see our refund policy at http://www.explodingrabbit.com/games/super-action-squad/refund-policy
Your refund request was received on March 21, 2014 at 1:06 PM EDT. There is currently $2444.38 in our refund queue ahead of you.
We will contact you when we are ready to process your refund.
Jan 6, 2015
Can you give me the status of my refund request?
Jan 7, 2015
There's $2326.20 ahead of you.
So, 10 months later and they have refunded a little less than $120.
Hello. I see that you're refunding pledges, and am looking to get mine back too.
However, I also want to say I hold no ill will about this. Sometimes these things happen.
Thanks for basically making me avoid kickstarters like the plague thanks to your disgusting work.
I requested a refund, was told I would get a refund, but did not get a refund. Sent a PM.
All refunds that were requested through the contact form on our website or on Kickstarter were responded to. If you did that and did not receive a response, something went wrong and you should do so again. If you're a Kickstarter backer, it's preferable that you make your request through Kickstarter by sending me a private message.
Luke Fowler, that part about the refunds surely is a joke.
I asked for a refund when they put the game on hold, and reading through the comments of fellow backers who did the same, what I got, and what they got, was silence.
So no, they didn't come through with the promised refunds.
I also applied for a refund since March, but no reply. Guys, please, any way to get my money back?
You guys are horrible. You begged for money, we gave it to you, all you did was play games and push back release dates while you fumbled through changing your game design every other day, then you just up and quit and steal our cash?
Don't bother making another game. No one will touch it.
There were no messages or anything in my Email offering me a refund. I asked two days ago and seeing how there isn't any recent responses i doubt i will be getting anywhere here.
Looking at the comments for this project make me incredibly sad. We all got let down. But the backlash here is astonishing. Half the people commenting here and on the individual updates clearly didn't read any of the "put on hold" post. The hold is indefinite. Jay's been offering refunds since March.
Everyone who instantly jumps to calling Jay a scam artist must never have let anyone down before.
Can I get my money back? The game has been put on hold and I'm done waiting.
re: John Mak
This "game" has definitely soured my experience with Kickstarter. However Divinity Original Sin, another Kickstarted game just came out and is fricking awesome.
this is yet another perfect example of why i will never kickstart anything again
I got my refund 3days after the cancel.
Any new information you can give us backers?
João, just bug them until you receive it. I found that mentioning the kickstarter lawsuit seems to speed things along.
Has anyone received a refund lately? What did you do, in order to receive it?
I would like to receive a refund.
I hate to see this project falter, I was super excited to beta test it and eventually play it. I would also like a refund, thank you. Best wishes for your future endeavors and I hope to see this game one day on the market then I'll purchase it.
Just want to report that I did receive a refund finally.
Would like a refund please.
How could I get a refund ?
For anyone considering legal action, there may well soon be a precedent for it: http://www.geekwire.com/2014/attorney-general-asylum-playing-cards-crowdfunded-project/
Still waiting on a refund. I would like a refund for the pledge I made please.
Have everybody got their refund yet?
I would like my refund on SRS. Thank you.
I have not yet received a refund.
I´ve got my refund like... three days after the project was put on hold. Are some of you having difficulties getting your refunds?
I support the work you've done and I know how hard it can be to put your soul into a project to not have the results you're looking for. Don't stop doing videos and making games. I love what you HAVE come out with so far and can't wait to see the other creative stuff you come up with.
I'd really like my refund too, or at least get contacted in some way... Been a week since i asked and still no news.
I've made mobile games in the past and I understand some of the things you guys are going through. I don't fault you, I always found your updates very honest and informative. This is what happens when you develop and to quote a painting I used to have on my wall "Sometimes the dragon wins." I don't need a refund. Keep my investment, hopefully you're able to pull something off down the road. If you end up with another campaign at some point please let me know. Good luck to you all.
I keep hearing about people getting refunds, but the only response I've received (through a youtube comment, of all places) is "We're working on a refund policy and will have it available soon." Since I asked for my refund the day this project officially was put "on hold," I would like to get mine ASAP. Thanks.
Would just like to say that Jay have refunded me. Therefore i am no longer a backer, and thus have nothing bad to say about this project anymore. Anything that can be said is irrelevant, (from my perspective at least). The guy refunded me. It was not a scam. And in my particular case, they have handled this whole situation with uttermost honesty, integrity and respect for the backers.
Jay- I'd download any game you'd sell in the future, and I won't bad mouth your project or your efforts. I love SMBC and I think you would made a kickass game, but sadly i paid for a finished product, not for a good-on-faith project, and I don't believe I'm getting one ever.
I'd like a refund whenever you guys could work it out.
Hey Jay and Exploding Rabbit. I just read the blog post, and although I am sad that the project is on an indefinite hold, I still don't want a refund. You guys tried your best and I appreciate the effort and the communication, though it's been lacking at times. Not all kickstarters succeed. I still hope that you eventually do complete this project, but if not, I look forward to seeing whatever you guys do put out in the future. :-)
@Jeremy - Go to settings and click on the notifications tab. There is a section that lets you manage which specific projects you receive updates for.
I, also, would like a refund per kickstarters FAQ
"Is a creator legally obligated to fulfill the promises of their project?
@Dag is starting to sound less and less crazy.
Thankfully, I only pledged $15 to this hot mess.
Does anyone know how to unsubscribe from updates? I wish everyone the best for the project, but I've lost interest and don't care to hear about it anymore.