Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
On Nov 24, 2014, my refund request was received, and there is "currently $3257.96 in our refund queue ahead of you."
I just asked for an update, and the response was "There has been no change since the information I gave you on November 24th."
Mar 25, 2014
We have received your request for a refund for Super Action Squad. For information about how we handle refunds, see our refund policy at http://www.explodingrabbit.com/games/super-action-squad/refund-policy
Your refund request was received on March 21, 2014 at 1:06 PM EDT. There is currently $2444.38 in our refund queue ahead of you.
We will contact you when we are ready to process your refund.
Jan 6, 2015
Can you give me the status of my refund request?
Jan 7, 2015
There's $2326.20 ahead of you.
So, 10 months later and they have refunded a little less than $120.
Hello. I see that you're refunding pledges, and am looking to get mine back too.
However, I also want to say I hold no ill will about this. Sometimes these things happen.
Thanks for basically making me avoid kickstarters like the plague thanks to your disgusting work.
I requested a refund, was told I would get a refund, but did not get a refund. Sent a PM.
All refunds that were requested through the contact form on our website or on Kickstarter were responded to. If you did that and did not receive a response, something went wrong and you should do so again. If you're a Kickstarter backer, it's preferable that you make your request through Kickstarter by sending me a private message.
Luke Fowler, that part about the refunds surely is a joke.
I asked for a refund when they put the game on hold, and reading through the comments of fellow backers who did the same, what I got, and what they got, was silence.
So no, they didn't come through with the promised refunds.
I also applied for a refund since March, but no reply. Guys, please, any way to get my money back?
You guys are horrible. You begged for money, we gave it to you, all you did was play games and push back release dates while you fumbled through changing your game design every other day, then you just up and quit and steal our cash?
Don't bother making another game. No one will touch it.
There were no messages or anything in my Email offering me a refund. I asked two days ago and seeing how there isn't any recent responses i doubt i will be getting anywhere here.
Looking at the comments for this project make me incredibly sad. We all got let down. But the backlash here is astonishing. Half the people commenting here and on the individual updates clearly didn't read any of the "put on hold" post. The hold is indefinite. Jay's been offering refunds since March.
Everyone who instantly jumps to calling Jay a scam artist must never have let anyone down before.
Can I get my money back? The game has been put on hold and I'm done waiting.
re: John Mak
This "game" has definitely soured my experience with Kickstarter. However Divinity Original Sin, another Kickstarted game just came out and is fricking awesome.
this is yet another perfect example of why i will never kickstart anything again
I got my refund 3days after the cancel.
Any new information you can give us backers?
João, just bug them until you receive it. I found that mentioning the kickstarter lawsuit seems to speed things along.
Has anyone received a refund lately? What did you do, in order to receive it?
I would like to receive a refund.
I hate to see this project falter, I was super excited to beta test it and eventually play it. I would also like a refund, thank you. Best wishes for your future endeavors and I hope to see this game one day on the market then I'll purchase it.
Just want to report that I did receive a refund finally.
Would like a refund please.
How could I get a refund ?
For anyone considering legal action, there may well soon be a precedent for it: http://www.geekwire.com/2014/attorney-general-asylum-playing-cards-crowdfunded-project/
Still waiting on a refund. I would like a refund for the pledge I made please.
Have everybody got their refund yet?
I would like my refund on SRS. Thank you.
I have not yet received a refund.
I´ve got my refund like... three days after the project was put on hold. Are some of you having difficulties getting your refunds?
I support the work you've done and I know how hard it can be to put your soul into a project to not have the results you're looking for. Don't stop doing videos and making games. I love what you HAVE come out with so far and can't wait to see the other creative stuff you come up with.
I'd really like my refund too, or at least get contacted in some way... Been a week since i asked and still no news.
I've made mobile games in the past and I understand some of the things you guys are going through. I don't fault you, I always found your updates very honest and informative. This is what happens when you develop and to quote a painting I used to have on my wall "Sometimes the dragon wins." I don't need a refund. Keep my investment, hopefully you're able to pull something off down the road. If you end up with another campaign at some point please let me know. Good luck to you all.
I keep hearing about people getting refunds, but the only response I've received (through a youtube comment, of all places) is "We're working on a refund policy and will have it available soon." Since I asked for my refund the day this project officially was put "on hold," I would like to get mine ASAP. Thanks.
Would just like to say that Jay have refunded me. Therefore i am no longer a backer, and thus have nothing bad to say about this project anymore. Anything that can be said is irrelevant, (from my perspective at least). The guy refunded me. It was not a scam. And in my particular case, they have handled this whole situation with uttermost honesty, integrity and respect for the backers.
Jay- I'd download any game you'd sell in the future, and I won't bad mouth your project or your efforts. I love SMBC and I think you would made a kickass game, but sadly i paid for a finished product, not for a good-on-faith project, and I don't believe I'm getting one ever.
I'd like a refund whenever you guys could work it out.
Hey Jay and Exploding Rabbit. I just read the blog post, and although I am sad that the project is on an indefinite hold, I still don't want a refund. You guys tried your best and I appreciate the effort and the communication, though it's been lacking at times. Not all kickstarters succeed. I still hope that you eventually do complete this project, but if not, I look forward to seeing whatever you guys do put out in the future. :-)
@Jeremy - Go to settings and click on the notifications tab. There is a section that lets you manage which specific projects you receive updates for.
I, also, would like a refund per kickstarters FAQ
"Is a creator legally obligated to fulfill the promises of their project?
@Dag is starting to sound less and less crazy.
Thankfully, I only pledged $15 to this hot mess.
Does anyone know how to unsubscribe from updates? I wish everyone the best for the project, but I've lost interest and don't care to hear about it anymore.
@Dag - I'm sorry I disappointed you. I sent you a private message.
I told you guys. I told you from the start. These guys were up to no good. They have now managed to waste almost 60 000. And what do they have to show for it? Nothing!!
And Jay is the worst one of all. He blames everyone. Yeah, sure... he plays it safe by admitting he was the one to blame, but he plays this martyrcard that his only fault was having to big ambitions, to little experience, and all that crap. The real "crimes" he commited, he sweeps under the rug.
First of all... it sickens me how you dare to quote me in your letter, pulling my words out of context and try to make it out a proof that "some backers were out to get you". The fact remains. You ARE illegally profiting on SMBC, you HAVE confessed that you needed the revenue from SMBC in order to work on SAS (that´s how you justified wasting time on that game).
And this is what sickens me the most. It´s all about the money for you. And you DARE to blame others! Hanging out people with their names?! And you DARE blame the backers who felt that you have not delivered what you have promised. You try so hard to make everyone feel so sorry for you. Wah wah wah, it´s so stressful handling money. Wah wah wah. Well, what about the poor people who trusted you with their hard earned money? What about that poor guy who gave you 2500, only to have you schmucks waste his money? THEY are the one who we should feel sorry for. Not you. Where are your empathy dude?
Well, you are not getting my money. I - along with others - DEMAND a refund. According to the Kickstarter contract, you guys are legally obligated to fulfill what you have promised. NONE of your promises has been met. No documentary, no game, no regular updates. Nothing. I WILL pull together a campaign to take you down, if you don´t refund me my money. I have plenty of flesh on my legs, and i know many who will support me.
This farse has gone on long enough. REFUND ME!!!
I won't say i am not disappointed by the canselation/hold of the game, but after i read the info on the page i get it. i feel bad for the team and the guilt tey must feel for not finishing the game, i would feel really bad but i guess it is the right choise as of now.
I really hope this game wil be finished sometime, but take your time getting experience by creating other games first, then it will be easier.
Wish you and your team well Jay.
@Alex You won't be pleased for long. Check the update that came out today... :-/
Very pleased by the recent updates, and excited to see more videos when they become available.
Great hearing about the update... but honestly. And i quote from the mail..
"Kotaku recently posted an article mentioning that less than half of video game Kickstarters meet their release date, so we are not in the minority,"
Are you serious Jay? Are you defending the incredible failure of finishing the project on time, by saying "Almost everyone else doesn´t finish in time!!" That´s... that´s pretty low man.
I would also like to go on the record by saying, i have nothing to do with the blog. But i am quite curious... exactly what in that blog is false information? Is it not true that you profit from traffic and ad revenue that is related to SMBC 3.0, a project that 99% consists of other peoples copyrighted trademarks? And don´t give me that "the ad revenue comes from the site, not the game" talk.
It´s like... when you´re game are finished. Do you think it would be ok if another guy launched a site where one could play your game for free, and profited from it from the traffic? Are you honestly saying, you wouldn´t take legal actions against that? Or if... when you launched your game, than i would use EVERY SPRITE AND EVERY SOUND OF YOUR GAME, in my own webbrowser game and made a good profit of it... would you be ok by that?
Hey Exploding Rabbit Team, would you like to join us for the Global Game Jam? Favis, INC is hosting locally in Sacramento, come on over and check it out! Register here: http://globalgamejam.org/2014/jam-sites/favis-incorporation Jan 24-26th 2014!
Haha, my bad :)
@dag google sarcasm.
Nice update! Glad to hear that things are going forward, and i appreciate the substantial and tangible presentation of the progress. Keep it up ypu guys!
@motar Read the initial promise of updates, videodocumentation, stretch goals and such... and you´ll see what there is to "possibly require".