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Play Harry Dresden & his friends in this tense, strategic co-op card game from Evil Hat, based on Jim Butcher's NYT bestselling novels!
Play Harry Dresden & his friends in this tense, strategic co-op card game from Evil Hat, based on Jim Butcher's NYT bestselling novels!
8,616 backers pledged $549,486 to help bring this project to life.

Your Most Popular Shipping Questions Answered!

Posted by Fred Hicks / Evil Hat Productions (Creator)
81 likes

I am in the USA

Hey, me too! Wait... was that a q—

I am in the USA and I haven't gotten tracking or my shipment yet

I said questions! Not—oh! Oh, I see. Yes, you're doing the wondering thing. 

Volume & timing: Alliance has a load of about 6,500 shipments to do to serve the USA population, and are moving at a steady clip of around 350-400 shipments/day (in amongst all the other business they're doing; 400/day is a really solid pace). That tells us that we're looking at a 3-4 week shipping window (16 biz days minimum), and we're only about a week-and-change into it, with the less efficient stuff having already shipped first (to work out the kinks). So we're over 1,000 shipped so far — I think the number's closer to 1,500 actually, but whatever, it's in that range — but that still means you've got another 5,000-ish backers keeping you company playing the waiting game. Shipping at this scale, especially when it's at no cost to you thanks to your country of residence and our funded stretch goals, takes time! Set your sights on seeing the game within three weeks, and be delighted if it arrives early in that span. I SAID DELIGHTED.

Tracking: I'm getting tracking on a roughly 1-business-day delay from Alliance and I'm emailing out notices as soon as I get that info, but it means someone's gotta take time off from shipping to compile the data and send it to me, so, priorities.

Method: Unless you've got a PO box address, your shipment will likely come via UPS.

Geography: No grouping is being done by geography — there's no efficiency gain for Alliance to do things that way — so, yes, it's possible a few people in the same state as you may have their copies earlier or later than you do. That's just luck of the draw.

BackerKit Failure: There's a very small number of people in the USA — about 50 or so — who either didn't fill out the BackerKit after dozens of attempts to contact them and get them to do so, or who had a credit card failure when it came time to charge cards & haven't corrected the failure. That said, 50 is only, what, 0.77% of 6,500 if that even is a real number so the chances of this being you are really small unless it totally is you in which case ... checking my math here ... there's a 100% chance that you are actually you. Because that's just science, man.

I'm NOT in the USA

Lucky you! Only, that's not a q—

I'm NOT in the USA and I haven't gotten tracking yet

Hm, well, that's still not a question, but, I hear the question you're asking all the same, like I'm Listening or can spot a pattern or something. 

This falls into three scenarios.

You have only DFCO related items in your order: You should have shipped already. It's possible the fulfiller for your region didn't send you a tracking email, or did but it got eaten by Internet gnomes on the way. Contact us by Kickstarter private message or email and we'll work on figuring this out.

You have non-DFCO related items in your order: Your package either shipped very recently or will be shipping soon. All Canadian orders in good standing went out already. Aetherworks either shipped those add-ons recently or will soon; and GamesQuest should be doing their round of shipments of this description this coming week (Mar 6-10). Soon. Sooooon.

You didn't fill out backerkit or never corrected a credit card charge failure: Worst-case scenario, this is what's up, but there are only eleven outside the USA who haven't filled it out (still!) and only 3 or so who haven't corrected card charge errors, so the chances of you being one of them are pretty small. That said, this small handful is in danger of me needing to cancel and refund their pledges, because we're well past the deadline and if the international supplies run dry, we cannot afford to ship the package directly from the USA at the low rate we were able to get. So if this is you, get on it!

I Saw The Game In My Local Game Store And I Do Not Have It Yet

It's like people who are me aren't even reading the subject line of this update that I wrote! Jeez!

Yes, some stores do have their copies up for sale... because (spoiler alert!) those stores were backers too, and as tempting as it was for, like, a store to keep all its copies for itself so it can play with the other stores at the big Inanimate Nonsentient Gamestores Con they never tell us about for some reason, they probably decided they should, like, sell a few of the copies instead?

We had 75 retailers back this project — a huge number for specialty game store retail, BTW — so there's certainly a chance that if you're fortunate enough to live near one of the best game stores out there... that they backed the project. 

No other game stores have the game yet! The game's official release into distribution isn't until June 14th (the start of Origins, which we'll be attending), and no reorders are happening prior to then, so these are also limited supplies you're seeing on their shelves.

And remember, some folks chose to support their local stores as a higher priority than directly backing this project — which is entirely okay, we love seeing people keep their local game stores healthy, as they're the backbone of keeping our tabletop hobbies alive — so this is how they get their early shot at the game.

Bottom Line For All Of This

Ultimately, either people are getting their copies early, or at worst, on time as promised

We took our March ship date, seen on the reward tiers, seriously. We continue to take it seriously. All our shippers are doing their level best to have all the packages that can be shipped, shipped, before the end of this month — often well before the end of this month. 

But there is no magic button (oh, how I wish there was) that, when pressed, causes all packages to go out simultaneously to all backers. Yes it sure does look like tons of people have gotten theirs already, and when you're working with a population sized such that 100 people is only a little more than 1% of the backer count, you can both have the appearance of a big number of people getting their games even while only 30-or-so percent of them have been shipped, world-wide. This time next week, we hope to be closer to 50% if not past it, and we'll continue to push things forward at every opportunity to do so. 

I'm pretty sure the shippers are tired of me checking in with them every day, chasing down every reported defect or missing item ... but I ain't tired. I'll keep at it. Like a boss.

Because you deserve getting your stuff on time. And, if you're lucky, ahead of time.

Thanks as always for your support!

Scott McClellan, Eimmit, and 79 more people like this update.

Comments

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    1. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      No update on the mobile game yet. They're making progress but they're also potentially going to run into ability-to-afford-to-continue-working problems if the ACA gets repealed.

    2. Missing avatar

      Ryan Ledgerwood on

      Any update on the mobile game? I can't wait until Monday for my game to arrive. Thanks for making such an awesome game!

    3. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      If you can find enough other stuff on the site to get up to the neighborhood of a $70-ish order, tho, it does do free shipping in the USA. :)

    4. Missing avatar

      TheJTrain on

      I know, exactly! To be clear, I'm much more kicking myself for *not* doing it, than I am complaining about shipping charges from the store. Khaaaaaaaan!

    5. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      Doubly so given that free shipping in the USA happened for backer shipments. Alas! Maybe you can wait until they show up somewhere that can afford to take that hit to the bottom line.

    6. Missing avatar

      TheJTrain on

      W00t! Great news for those of us still twiddling thumbs waiting for an emailed tracking number! Reading about how much fun folks are having who've received it is making me really regret not going whole-hog and backing the expansions at backerkit-survey time. Drat and curses and stuff! I know they're on the Evil Hat store for preorder for $10 each but $13 shipping for all three together is painful for this long-time Amazon Prime-subscribing lover of all things Free Shipping... :-(

    7. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      Update for USA shipping: All remaining packages are expected to be boxed up and ready for pickup by the end of Friday; I'd put it at Monday at the latest for them to actually get picked up & starting on their way. This puts us solidly on track for all USA *deliveries* to be complete (or at least attempted) by the end of the month, March 31st, as projected.

    8. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      We can replace that for you Michael, but to get that process started you'll need to drop us a private message, not here in a public comment. :)

    9. Michael David on

      Anyone else have the side of their game bashed in? I'm talking the actual game box not the shipping box. It's weird the shipping box looked fine but when I open it up the game box inside has one side bashed in. Makes me think it was packed in that way, guess they are packing them in as fast as possible and not noticing damage. ugh :(

    10. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      End of last week status update: About 2400 USA shipments remain. Expected to be shipped out by/before the end of the month. No need to worry if you haven't seen tracking or delivery until we hit April.

    11. Alexander Cherry
      Superbacker
      on

      I'm still champing at the bit. So envious of those who've already gotten it! Still looking forward to the excitement of opening the box and trying to play. (This isn't meant to be a criticism, just plain enthusiasm)

    12. Sarah E Knoke on

      I got mine in TN yesterday opened it up today, it's amazing! I can't wait to play! (But I have to.) Thanks you so much for this amazing game!

    13. Michel Allain on

      Going to be doing a Live Stream of this in 10 minutest.

      Twitch.tv/jpocproductions

    14. Kathryn on

      Got mine yesterday!

    15. Allyenna on

      I received it yesterday and is amazing!!! I totally love it :D

    16. Paul B on

      Patiently waiting for my shipping notice and then the wonderful day when it arrives on my doorstep. A friend that pledged got his today and took pictures, looks great and I'm totally jealous. I also saw it in a local game store this weekend. It's nice to see it out in the wild... and I'm hopeful mine will show up soon. :)

    17. ldjessee on

      Mine arrived today!! Looks so great!

      Word of warning when opening the expansions, the 'case file' looking cards are behind the shrinked wrap deck and are unprotected. If you cut into the packaging from the rear, you could (and most likely will) damage the cards. Also, cutting from the side, if not done very carefully, will also damage/cut the cards.

      Do not be in such a hurry to open the expansion that you damage your cards.

    18. Margaret St. John
      Superbacker
      on

      Mine arrived today and it looks awesome!

    19. Missing avatar

      Richard Zilm on

      @David McBride, let's play DFCO! Oh...

    20. David McBride on

      Now we play the waiting game....

      The waiting game sucks. Let's play Hungry Hungry Hippos.

      All seriousness, you guys are doing a great job on this. Looking forward to my delivery!

    21. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      @Shachihoko - I imagine it's on the individual package processor to see it, tho maybe they do some filtering based on text strings. There are a bunch of different ways people notate their PO boxes in their addresses so I imagine some of them fall through the cracks.

    22. Chris McKee on

      Looking forward to getting the game!

    23. Missing avatar

      Emily Gornalle on

      I'm in Australia and have my package, but I just want to say a big THANKS for all your work. You've done a great job with this.

    24. Missing avatar

      Shachihoko on

      I received my package on Thursday.

      Fred, question for you: how is Alliance (or whomever) filtering for PO Boxes now? Obviously they hadn't *quite* been screening them out correctly before my package got handed off to UPS; I'm glad we were able to track my box down and get it redirected that quickly, but hopefully I'm the only person THAT happened to. XD

    25. Missing avatar

      Thomas H. on

      Thank you for this update! I hate this part of a Kickstarter Campaign because I'M crazy and the anticipation kills me. Being reminded of the scope of the shipment project helps the logical half of my brain beat the crazy into submission.

    26. gatherer818
      Superbacker
      on

      @Jarrett did you read the update? Fred addressed that. He said that some game stores backed the game too - they've not been released via general retail, and they won't be until Origins in mid-June, but game stores that backed just like us are receiving them just like all the other backers.

      It's the section titled (in large bold print) "I Saw The Game In My Local Game Store And I Do Not Have It Yet".

      I have mine but all my friends fell off the planet between when I backed and when I received it so it's sitting on my shelf mocking me. I think I might have Harry's luck...

    27. Fred Hicks / Evil Hat Productions 14-time creator
      Superbacker
      on

      Well, Jarrett, if you hate to be that guy, don't be him. I believe in you.

    28. Myles Becker on

      Thanks for the great update! Can't wait to get mine, but I'll be patiently awaiting with the other 5000-ish folks here in the US.

    29. Magnus Bergqvist
      Superbacker
      on

      @James, well if the store itself had gained self-awareness, I am sure there are worse games it could buy. For example can you imagine the horror if it actually thought Monopoly was a good game? ;)

    30. James Nettum on

      I am one of those FLGSs (well a manager there, the store itself hasn't gained self-awareness) who backed the game. I really appreciate how Evil Hat always keeps brick-and-mortar stores a part of their Kickstarters.

    31. Missing avatar

      Paul A. on

      I am delighted... and patience.

    32. Sean Overton-shadowopal
      Superbacker
      on

      *rocking in the corner mumbling*
      It's coming.
      It's coming.
      It's coming.
      Fred said it's coming.
      It's coming.
      It's coming.
      So it must be coming.
      It's coming.
      It's coming.
      Fred wouldn't lie to us.
      It's coming.
      It's coming.

    33. Missing avatar

      bekkison on

      But my younger brother's going out with Dibble this weekend, sir, but I'm not having my hair cut today sir, so do I move my clothes down?

    34. Ty Prunty on

      I too have not gotten my game yet or info.

    35. Evan Miller
      Superbacker
      on

      Got mine two days ago. Woot!

    36. Matthew Soffen
      Superbacker
      on

      If people are so worried about their tracking numbers, Register at My.usps.com and www. Ups.com and you'll know as soon as something gets mailed.

      I saw the UPS notice before the EH email.

    37. Isabelle Parsley on

      Whoops somehow posted twice. Sorry!

    38. Isabelle Parsley on

      Deep breath Fred, deep breath. :D

      Some of us are patiently waiting and will be DEEEEELIGHTED when it arrives. Hang in there - maybe some e-ear plugs for the particularly strident ones?

    39. Isabelle Parsley on

      Deep breath Fred, deep breath. :D

      Some of us are patiently waiting and will be DEEEEELIGHTED when it arrives. Hang in there - maybe some e-ear plugs for the particularly strident ones?

    40. Juha-Matti Johansson on

      I have to say I am happy with My game. Thank you for making this game.

    41. Missing avatar

      Jarrett Dement on

      I hate to be that guy, but people in the US who didn't back the game, but instead purchased from the game from a store after the Kickstarter ended, are getting it significantly earlier than those of us who actually backed the project. I know nothing can really be done about it, but that seems a bit unfair. Just my two cents, as the cats already or if the bag and what not.

      Thanks for listening, have a nice day.

    42. Missing avatar

      Timothy J French on

      I got mine 2 days ago

    43. Lambert on

      So I have had mine for a couple of weeks here in sunny Scotland. Not that I had time to read the rules or anything yet, but still. It looks great.

    44. Jack Bolous on

      Just got mine yesterday, now to schedule game time with friends.