Your Most Popular Shipping Questions Answered!
I am in the USA
Hey, me too! Wait... was that a q—
I am in the USA and I haven't gotten tracking or my shipment yet
I said questions! Not—oh! Oh, I see. Yes, you're doing the wondering thing.
Volume & timing: Alliance has a load of about 6,500 shipments to do to serve the USA population, and are moving at a steady clip of around 350-400 shipments/day (in amongst all the other business they're doing; 400/day is a really solid pace). That tells us that we're looking at a 3-4 week shipping window (16 biz days minimum), and we're only about a week-and-change into it, with the less efficient stuff having already shipped first (to work out the kinks). So we're over 1,000 shipped so far — I think the number's closer to 1,500 actually, but whatever, it's in that range — but that still means you've got another 5,000-ish backers keeping you company playing the waiting game. Shipping at this scale, especially when it's at no cost to you thanks to your country of residence and our funded stretch goals, takes time! Set your sights on seeing the game within three weeks, and be delighted if it arrives early in that span. I SAID DELIGHTED.
Tracking: I'm getting tracking on a roughly 1-business-day delay from Alliance and I'm emailing out notices as soon as I get that info, but it means someone's gotta take time off from shipping to compile the data and send it to me, so, priorities.
Method: Unless you've got a PO box address, your shipment will likely come via UPS.
Geography: No grouping is being done by geography — there's no efficiency gain for Alliance to do things that way — so, yes, it's possible a few people in the same state as you may have their copies earlier or later than you do. That's just luck of the draw.
BackerKit Failure: There's a very small number of people in the USA — about 50 or so — who either didn't fill out the BackerKit after dozens of attempts to contact them and get them to do so, or who had a credit card failure when it came time to charge cards & haven't corrected the failure. That said, 50 is only, what, 0.77% of 6,500 if that even is a real number so the chances of this being you are really small unless it totally is you in which case ... checking my math here ... there's a 100% chance that you are actually you. Because that's just science, man.
I'm NOT in the USA
Lucky you! Only, that's not a q—
I'm NOT in the USA and I haven't gotten tracking yet
Hm, well, that's still not a question, but, I hear the question you're asking all the same, like I'm Listening or can spot a pattern or something.
This falls into three scenarios.
You have only DFCO related items in your order: You should have shipped already. It's possible the fulfiller for your region didn't send you a tracking email, or did but it got eaten by Internet gnomes on the way. Contact us by Kickstarter private message or email and we'll work on figuring this out.
You have non-DFCO related items in your order: Your package either shipped very recently or will be shipping soon. All Canadian orders in good standing went out already. Aetherworks either shipped those add-ons recently or will soon; and GamesQuest should be doing their round of shipments of this description this coming week (Mar 6-10). Soon. Sooooon.
You didn't fill out backerkit or never corrected a credit card charge failure: Worst-case scenario, this is what's up, but there are only eleven outside the USA who haven't filled it out (still!) and only 3 or so who haven't corrected card charge errors, so the chances of you being one of them are pretty small. That said, this small handful is in danger of me needing to cancel and refund their pledges, because we're well past the deadline and if the international supplies run dry, we cannot afford to ship the package directly from the USA at the low rate we were able to get. So if this is you, get on it!
I Saw The Game In My Local Game Store And I Do Not Have It Yet
It's like people who are me aren't even reading the subject line of this update that I wrote! Jeez!
Yes, some stores do have their copies up for sale... because (spoiler alert!) those stores were backers too, and as tempting as it was for, like, a store to keep all its copies for itself so it can play with the other stores at the big Inanimate Nonsentient Gamestores Con they never tell us about for some reason, they probably decided they should, like, sell a few of the copies instead?
We had 75 retailers back this project — a huge number for specialty game store retail, BTW — so there's certainly a chance that if you're fortunate enough to live near one of the best game stores out there... that they backed the project.
No other game stores have the game yet! The game's official release into distribution isn't until June 14th (the start of Origins, which we'll be attending), and no reorders are happening prior to then, so these are also limited supplies you're seeing on their shelves.
And remember, some folks chose to support their local stores as a higher priority than directly backing this project — which is entirely okay, we love seeing people keep their local game stores healthy, as they're the backbone of keeping our tabletop hobbies alive — so this is how they get their early shot at the game.
Bottom Line For All Of This
Ultimately, either people are getting their copies early, or at worst, on time as promised.
We took our March ship date, seen on the reward tiers, seriously. We continue to take it seriously. All our shippers are doing their level best to have all the packages that can be shipped, shipped, before the end of this month — often well before the end of this month.
But there is no magic button (oh, how I wish there was) that, when pressed, causes all packages to go out simultaneously to all backers. Yes it sure does look like tons of people have gotten theirs already, and when you're working with a population sized such that 100 people is only a little more than 1% of the backer count, you can both have the appearance of a big number of people getting their games even while only 30-or-so percent of them have been shipped, world-wide. This time next week, we hope to be closer to 50% if not past it, and we'll continue to push things forward at every opportunity to do so.
I'm pretty sure the shippers are tired of me checking in with them every day, chasing down every reported defect or missing item ... but I ain't tired. I'll keep at it. Like a boss.
Because you deserve getting your stuff on time. And, if you're lucky, ahead of time.
Thanks as always for your support!