Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Still have not received the reward. Wrote two messages and not replies. It will be a freaking year from backing soon!
Sent an e-mail last week to address provided and nothing. went on their site now and used there contact form and sent it again. Not the best customer service.
Please send link/video on how to pack/unpack of the pillow. Thanks.
Hey backers! thank you for the invaluable feedback! if you have any issues please email email@example.com and we will get you taken care of. We are sorry for those of you who haven't gotten a response. We are very responsive via email and we intend on speaking with each and every one of you. Thanks again for your support!
This definitely does not pack up small at all and definitely does not feel worth the price will be reaching out to see about refund and return. I can see they really don't monitor the comments anymore anyways.
I got mine and it's not very comfortable -- it actually hurts my neck to use. I tried it on 2 flights and now it's in the closet. My dissatisfaction is such that I wish I could return it. Also, it does not pack up very small -- so I can't actually fit it in my purse. Usually love kickstarters -- not impressed by this.
Still waiting for the video on how to re-pack it into the pillow... 3 months since... please.
Hi, I am from Indonesia and just received my pillow. However, the item is not really satisfying, esp. the self-inflating and the repacking thing. Thanks anyway!
Received my Hideout. Regards fromm Germany!
Received mine in Malaysia, Thanks !
I felt the same way on the thickness and have to begrudgingly agree that hideoutpillow likely wont be the last travel pillow ever
Cons: extremely tough to deflate and repack itself
Inflating height i thought would be significantly higher when we blew air into it.
Seams around the valve are poorly stiched and have already come lose after two uses
Above are my biggest gripes which i cant believe that im the only one facing, flip side hideout pack is super duper full of win.
It's sort of funny, I either expected it to be a bit thicker or my neck is longer than what I compared it to in the initial video. No particular issues outside of that but I've yet to give it a go on airplane to really find out how it'll go for myself
Hi, I sent a message last week privately but received no response as of yet. My pillow was not delivered by my local mail provider as a customs charge was not fully paid. I had already paid for the delivery of the item when backing the pillow. Please can someone get back to me about this?
@Billy Yes! I think we will do that. some sort of instructional. Thanks for the tip.
Thanks for the response. I meant unpacking and filling/airing out and repacking the pillow itself.
@Billy Glad you like your pillow! Thanks for the comment. Removing the pillow case for washing can be tricky and we would recommend it only when necessary, but as you saw it is definitely possible. Thanks for your support!
Received mine today. Very good quality. Should be putting them to use next month.
They are a little tricky to get back into the attached cover, though. I would recommend posting a video showing the steps to unpack and repack.
We are pleased to announce that all Hideout Travel Pillows have now shipped! Most of you should have received a shipping notification from our system, if you haven't received that notification keep an eye out for it in the coming days.
We can't wait for you to get familiar with your new travel pillow. As you know the Hideout Pillow has traveled a great distance to find itself in your hands and around your neck. Please allow the pillow a little extra time to inflate the first time you use it. Use this as an opportunity to really get to know your pillow. Give it a massage, introduce yourself or simply watch it come to life. Either way you're about to become best friends.
We can't thank you all enough for your patience as we've done our best to deliver a meaningful product in a timely manner. We wouldn't have been able to do it without you, so thank you for your support.
- The Everyman Team
@Everyone! Thanks so much for your patience we have been heads down trying to get the Hideout Pillow here as soon as possible. The Holiday Season brought tons of delays and we sincerely did our best to get these out to you as soon as possible. The good news is Pillows are scheduled to start shipping out this week!
Zero response and not gonna reply my questions. No worries, any updates on the shipment date? Since it’s past December? Advise please.
Communication below zero.. it’s like we don’t exist !!!
Hi, I did not receive the survey
Kindly check your DM !!!!!!!!!!!!!!!!!!!!!!!!!!
Kindly check your DM
Never received my order. Can you please update me on shipping? Tracking number?
Disregard my previous message below... it was a wrong copy and paste message!!!
This is the right one ***
May I ask for tracking number? please!
@Creator - is it possible to get an update on shipping? Thanks.
Everyman, would you be able to address my comments thanks.
Can you provide a video demonstration of how do we keep/fold the pillow back to the pouch please?
What's the off chance we'd be able to somehow get it prior to December 20? While I'd love to make use of it immediately I'm also not holding my breath knowing we're full well in holiday shipping season.
@Adrian @Aries @Onno - Sorry for the delay. The surveys will be going out once the money has deposited in our account, which looks like it should be first thing next week. Will be sending out an update soon with more info.
@Adrian - Sorry for the delay. The surveys will be going out once the money has deposited in our account, which looks like it should be first thing next week. Will be sending out an update soon with more info.
So are we just going to ignore the survey then? Or ur sudden stop of communication after you took our money? (W/ the sole exception of the update seeking additional sales for Black Friday)
yes same. no indication of a survey coming :(
I pledged for two pillows but so far I have not received a survey to enter my adress and color choices!?!
Let me know please thanks!
Can we also have a demonstration on how the pillow works and function? I am interested to see the built in stuff pouch, where do we keep it and how do we fold the pillow in if it is attached onto it?
Same as Kelvin ... :-(
Hi. Congratulations on your funding goals. I am pulling out for various reasons. Now there’s an super early bird space:)
Thanks for reply! On a side note, I mentioned about the additional securing strings or loops to secure the ends of the pillow. Is that confirmed?
@Billy - if you pledged at the $39 level simply add incriments of $39 to your order. Shipping on additional pillow's is free!
@antron so sorry we missed your comment! Comments have been rather infrequent so your's went unnoticed - we are so sorry. So after a lot of testing on planes (we actually just did a tour through Asia with the pillow) we've found that the pillow definitely doesn't push your head forward in the way your speaking of - it definitely encourages you to lean into the pillow itself. What has become most surprising about the pillow is the need for adjustability. There have been so many times where we've adjusted the firmness/thickness mid flight. So if you'r finding that the pillow isn't quite the thickness you need - or its giving too much support, then you can adjust accordingly. thanks for asking!
If I backed at $39 level, how much do I add on for an additional pillow?
Any answer to my question team?
On the plane, the seats are normally way higher above one's head.... do you think this horse shoe design would push the neck forward since the back of the pillow is quite thick when it is placed against a seat..