Shipping, shipping, shipping!
Hi friends, I'm deep into the fulfillment process now and wanted to do an update and share some pictures with you. I'm pretty confident we are more than halfway through and should finish shipping next week. Just FYI - when I print the shipping labels, an email is generated to you with a tracking number. Sometimes your package doesn't actually reach the USPS though until the next business day.
There are still a handful of backers that never filled in a survey and haven't responded to my emails, but that's probably normal for any Kickstarter project.
In spite of taking what I thought were careful notes, I have made a few shipping mistakes in the rush but so far they've been pretty easily correctable. I'm sure I will hear about a few more in the coming weeks...
One person had expected to receive a set of balls because of the lousy wording I used when trying to describe the size of the mesh bags in this update. That's one thing I'll remember for next time - most people probably just read the update email instead of visiting the post online - so the comments stream underneath of the post is not caught by the majority of readers.
I have made a lot of progress with the store on the Massage Track website and will open it as soon as the last Kickstarter shipments go out. Unfortunately, I misjudged how many people would want the medium versus large neck tracks and the mediums are going to sell out very quickly.
For anyone that wants to purchase a set of massage balls however, I'll have lots of those in stock.
And here are some pictures for you:
There's a lot of preparation for each batch involving Excel spreadsheets and the Shipping Easy tools to create a picklist and shipping labels. There are always a certain number of addresses have to be corrected so they are accepted by the USPS database but I'm so thankful that amazing online tools exist to get all the stuff done. Would've been much harder 10 years ago!
So that's a peek behind the scenes.
Last week, I had the great satisfaction of helping a friend who was weightlifting (doing squats) when he wrenched his back. He showed up at my house two days later obviously in a lot of pain and walking a little crab-like. I set him up with a Body Track and balls and I could see that he was impressed when he felt the release in his lower back. But,with an acute injury like that, you don't just get up pain-free right away. Just lying down on the floor is pretty complicated because any little movement of your body triggers the muscles that are spasming.
Anyway, he wrote me this the next day:
"Thank you again for helping me yesterday. I've bee using the massage track in 20-30 minute times throughout the day. My pain is largely gone but everything is still completely out of alignment. I left a message for Dr. Lara. to see about an appointment."
I had recommended a physical therapist to him also but was really thrilled that he was able to stop the pain. The funny thing is, he's been watching me develop the Massage Track tools for the last two years and was always very supportive but he didn't think he needed them himself.
Hope you are all well. Thank you so much for your extraordinary patience and heartwarming support... I truly hope you will come to love your massage tools.