Funded! This project was successfully funded on April 6, 2013.

    1. Missing_small

      Creator Adrian C on April 16

      Hey guys,

      I just did a chargeback. Like with @Jim I have Chase. I called in, said I needed a chargeback for this project, and they were very quick (<5 minutes) to grant it to me.

      I would recommend everyone do the same.

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      Creator GE on April 16

      Like Jim, I opened a dispute with my CC (Discover) and it was no problem to start the process. I did it online and got this response:

      To assist with your claim, an investigation has been initiated. A credit will be applied to your account within three days, or upon receipt of your supporting documentation. Normally, this credit will remain on your account and you may consider this issue resolved. If the merchant provides documentation to support the transaction, the charge may be reapplied to your account. You will be notified by mail if this occurs. During our investigation, please reference the following case number:xxxxxxxxxB. You can also view the case status any time by visiting the My Disputes page atwww.discover.com.In addition, any supporting documentation you have to assist your claim can be uploaded from the Case Details page.

      This is usually not the way I want to leave a transaction, but since Epiphany Labs chooses not to respond, they give us no other choice.

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      Creator GE on April 16

      I reported them now on kickscammed.com

      Add your comments there.

      http://kickscammed.com/project/epiphany-one-puck-by-epiphany-labs/

      I really don't care if any kickstarter needs time to finish their project. I waited on one almost 2 years. If people put in efforts and keep us posted, no reasonable person will complain.
      But nobody likes to be scammed.

      Next step is getting my money back..

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      Creator Louis Carson on April 15

      Did anyone else Map quest the address John Driggers has?

      Has anyone tried to contact this person? The backer since hte missed date? 132k is a lot of money, for a large amount of Radio silence.

      If you google this person and epiphany labs you find many other entities tied to other business, I am hoping that means this is not a scam, as one would think a person this visible tied to so many other people would have to fear the consequences of scamming people.

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      Creator Jim Paterson on April 12

      I waited till April 1 and my CC company (Chase) called me back like they said. they have issued a temporary credit for the pledged amount. they are now working with Kickstarter/Amazon for resolution. I'll keep you all posted on any feedback they pass on to me.

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      Creator John Driggers on April 8

      Max - the entity that got the money was :

      Epiphany Laboratories
      825 Croton Avenue
      New Castle, PA 16101

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      Creator Max Chau on April 6

      yeah 3 addresses, but I'm sure it was registered to only one address, the question is which one is the exact one...I could file a complaint with California Attorney General, since they have an address as well.

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      Creator Glenn Turner on April 6

      The 3 addresses found are listed in the comments below.

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      Creator Max Chau on April 5

      One of the main issue is the exact address for this epiphanylabs.

      Does anyone have the return address of the t shirts we received?

      thanks

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      Creator Adrian C on April 5

      I guess for US folks look to ic3.gov or contact the BBB...

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      Creator Josh Tishhouse on April 4

      I've gone down the same path.

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      Creator Louis Carson on April 3

      Markus - keep the rest of us with info on the police report.

      You'll have to speak to a detective etc, and we'll all need to know that to do the same in our respective areas, should this be a bust.

    13. Fb_profile_picture.small

      Creator Markus Reimer on April 1

      We are now officially outside of the promised delivery time.
      Since the credit card charges where done so long ago Amazon refers to the credit card company. My credit card company requires a copy of a police report, so my next step will be to file fraud charges against Epiphany Labs.

      I have backed 30+ projects, only a few have been on time, a number have been (and some still are) over a year delayed. That's no problem, *if* they post updates about their processes and the reasons for delays. Part of the fun in backing projects on Kickstarter *is* to take part in the struggles of the process to get an idea to market.

      Kickstarter isn't a shop, that is why kickstarter-projects shoudn't treat their backers as consumers.

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      Creator John Driggers on March 31

      @Louis - I'm not after a e-lynchmob - this is not my first hardware KS project, and it's generally accepted that hardware projects tend to run late. My problem is that we know exactly nothing more than we did when Tommy took our money - no pictures, no video, no renderings, no manufacturing or design updates - nothing!

      I have zero expectation - like @josh - that I'm going to have an epiphany and suddenly have a working Stirling engine on my desk any time soon.

      To be clear, the Google Group is simply a place for those of us who want to stay in touch or to have a bit of a "not Kickstarter" place to discuss this. Lyncing and Legal comes later! ;-)

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      Creator Josh Tishhouse on March 31

      Louis,
      Not sure if you noticed, but the delivery was supposed to happen in March. Today is March 31. Now I'm all for a surprise package that we're all magically going to get today, but it's pretty safe to say at this point that they completely missed the deadline, and they have no intent on meeting their responsibilities to us.

    16. Missing_small

      Creator Louis Carson on March 30

      All,

      While I'm all for a good old fashioned e-lynchmob, it would be prudent and rationale to wait until they've missed their delivery date. Then storm the gates. I'm grateful someone setup a google group and that we all have a vested interest on our hands in seeing this to fruition one way or another, there's no need to act like petulant children until after we fail to receive what's been promised.

      Kudos for making a google group.

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      Creator John Driggers on March 28

      I suppose it comes as no surprise that Tommy J has not logged into since posting his "update" on the 11th of March.

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      Creator Josh Tishhouse on March 25

      March, 2014, is rapidly coming to a close and there is no product.

      FWIW, I asked for a refund in JUNE 2013 here on kickstarter through messaging and got no response from Epiphany.

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      Creator John Driggers on March 24

      It's probably worth putting together a Google Group to allow onePucked backers to start making a list of themselves. Somehow I don't see Kickstarter stepping up to the plate.

      Feel free to rant - not sure it will do any good, but at least we'll have a record to point people to.

      https://groups.google.com/forum/#!forum/onepucked

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      Creator Vihang VASA on March 21

      Kickstarter Support (Kickstarter)
      Mar 20 18:42

      Thanks for following up on this. I took a look at the update, and I understand your frustrations about the direction the project is moving in. I've messaged the creator and let him know that backers are concerned about how they figure into the new plan to move forward. I've reminded him that his backer community were his early supporters, and that he should take some time to clarify the status of the project.

      Again, thanks for letting us know about this. Hopefully the creator will take some of this feedback to heart, and provide a more comprehensive update to backers.

      Best,

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      Creator Vihang VASA on March 21

      This project came to life only because of Kickstarter, and the 1175 people who funded this project they have the first right on the product which will be produced.

      1> so the question of bigger investor taking over is out of the question. First full fill the promises made to the funders and then talk to the investors.

      2> May we know who are the investors, as I believe there is no one, do you think any wise investor after reading 234 negative comments as on today will invest over 132,739 on this project.

      3> for any investor to invest there has to be a working product ? where is it ?

      4> I feel the founder of this project is driving a BMW or paying for his new house with our money.

      5> where is the pro to type, where are the production pictures, where is the packaging.

      6> and also what nonsense is this that if the investors wishes they will refund the money, we did not give you loan. If you wanted the loan then where is our interest.

      Guys I urge all of you who read this comment that go to the home page of this project https://www.kickstarter.com/projects/epiphanylabs/epiphany-one-puck
      and at the end of the page there is a link to report this project to kick starter, if we all unite then am sure something will improve.

      Also this is bringing a shame to kick starter, and spoiling its reputation.

      I also don't understand what does the founder mean by only 2% people are complaining, if you have such a small number of people complaining then why don't you return their money and keep the rest of the 98% happy customers.

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      Creator James Bailey on March 20

      Guys, I stated this below but it seems to have been missed / lost, so I say again. THERE IS NO One Puck. It cannot work without a special cup for heat transfer (so the videos on the front page are 'faked' / use a battery), all their social media presence has been paid for (thousands of likes on various posts by people who don't exist), and the 'charity' and 'sister business' and 'parent business' are all run by the same few people. All their 'awards' on their web page are also fake, just companies that basically advertise "pay us $200, come to a dinner, receive an award" - call them and see!

      There is not one person who has ever received an "Epiphany hot water system", and in the 6+ years they've been running, they live only to get more funding from investors without ever delivering a product.

      THEY ARE STALLING. There is no 'business offering them money to shut down production for kickstarter', what you think businesses buy other companies and straight away try to cause a bad reputation? If they were going to deliver as they said in March, you think they would have a single photo of a production unit, or machinery, or anything?

      Do your own research (and read my larger posts down below), these guys are the first genuine scam artists (rather than just incompetent / late) I've had in 130 projects backed!

    23. Missing_small

      Creator Lee Lester on March 20

      Sent to Tommy J:

      Hello Tommy, I'm one of your Kickstarter investors, and I have to write - even though you already know all of what I'm going to say, that being that your handling of this whole thing is completely unacceptable. My and the other investors money helped you get to where you are now with the product, so to not honour that because big business might now be interested in the product is despicable. Thinking that we could be placated by offering us a refund is either misguided or delusional, as that equals using us for a 0% loan that we did not agree to.

      All throughout this process, delivering the onepuck to us on time should have been your first priority - we could have signed confidentiality agreements to not give away any design features of the product before it went to market, or you could have included us in a plan which told us what was going on with a predicted date of the soonest you could get the product to us. You could have celebrated the point we had helped you get to. That's the right thing to do. Instead you left it until the deadline before confirming what most of us were beginning to suspect, that you don't care about us and have no intention of fulfilling the contract we agreed on.

      Please realise that what you are engaging in is incredibly bad business practice, and the resulting noise we would make should things not change will damage yours and your company's reputation. We are not the 2% that you mentioned in your update, we are the 100% of people whose good faith and trust you are threatening to break.

      Sincerely,

      Lee Lester

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      Creator Max Chau on March 19

      I'll go through the General Attorney on my side and post updates.

      Thanks.

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      Creator Josh Tishhouse on March 19

      From Kickstarter:

      Hi Josh,

      Thanks for following up on this. I took a look at the update, and I understand your frustrations about the direction the project is moving in. I've messaged the creator and let him know that backers are concerned about how they figure into the new plan to move forward. I've reminded him that his backer community were his early supporters, and that he should take some time to clarify the status of the project.

      Again, thanks for letting us know about this. Hopefully the creator will take some of this feedback to heart, and provide a more comprehensive update to backers.

      Best,

    26. Missing_small

      Creator Adrian C on March 19

      Well I'm going through Amazon I guess myself since they at least still have all the transaction information then onto the credit card companies.

    27. Fb_profile_picture.small

      Creator Chad on March 19

      Tommy is connected through Facebook. Here's a template you can use if any of you feel it necessary.

      Refund my kickstarter pledge and I won't pursue action through my credit card company. You have until March 22nd to make up your mind. After April 2nd I will contact every legal option to hold you fully accountable.

    28. Dnd.small

      Creator Jim Paterson on March 18

      since they refuse to answer any correspondence from us (neither has kickstarter btw) i have initiated a credit card charge dispute... after talking to them they have told me that since the charge is so old that the only way to get it to move forward is to have them miss their ship date... so since there is no exact ship date i told them the 31st of March... they will contact me on 1 April to see if shipment has been made (we all know Tommy doesn't have a chance to make this haha) they will initiate the chargeback. I suggest if you are tired of the BS like i am and have no interest in helping this fiasco any longer to follow my lead and get your credit card company involved.

    29. Missing_small

      Creator Glenn Turner on March 18

      @Adrian C - It has been tried by a few people. The post gets removed. The public post option has also been removed now.

    30. Missing_small

      Creator Adrian C on March 18

      Has anyone tried to see what happens when contacting them via Social Media? I'm sure even the smallest complaints on those websites should be taken seriously...

    31. Dnd.small

      Creator Jim Paterson on March 14

      Hey Tommy i noticed you mentioned us "2%" but i noticed that only 10 out of 1175 backers liked your faux update... that kind of speaks for itself...

    32. Missing_small

      Creator Sara Kopling on March 13

      The solar 'branch' has a phone number listed on their website: 412-46-50601.

      Does anyone want to call and report their experience in this forum?

    33. Missing_small

      Creator Urs Elsasser on March 12

      onE Puck Update 13 has all the telltale signs of an impostor's work. If the Epiphany team wants to dispel the many doubts about their honesty they should provide factual information about the state of the project.

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      Creator Marian McBrine on March 12

      That update is complete and utter BS. If you actually had a product that was supposed to ship this month, you can show it; and show the manufacturing process. Don't want to show that? Show ONE shipping box. If you're really shipping this month, show a shipping box, show ONE epuck n the shipping box. If you can't do that, you don't have anything. And I'll be suing you for my money back. I'm an attorney and I'm not going to let you take advantage of me. If you have any integrity left, if you actually have a product, you'll show us something. Otherwise, it makes you dishonest.

    35. Dnd.small

      Creator Jim Paterson on March 12

      Wow... this is the ONE time ol Tommy didn't disappoint me, I knew he would pull this kind of crap. Yep, I'm proud to be in the 2%... by the way, i still have not received a single return email from him or kickstarter about this joke... I am continuing to do my part to show i've been contacting them... I have already contacted Amazon for the refund and next I am going to contest the charge with my credit card company... I'll get my refund, not in a "few months" but sooner as he has just justified my actions with another stellar update. Do everyone a favor and pay us back then crawl back under the rock you came from.

    36. Missing_small

      Creator Warlock on March 12

      I personally don't mind a delay if i get the thing. What I'm skeptical to, is he fact that i lent out money with no interest at all if they decide just to reimburse me. As an micro investor i would claim at least a two times my initial investment if this project now really takes of, and big investors take over...

    37. Vihang1.small

      Creator Vihang VASA on March 12

      I agree with Max Chau,

      I don't care about other 98% but am lodging my protest with the attorney general website for PA is: http://www.attorneygeneral.gov/

      Just because some other company is buying them out so they choose to refund the money to us then why can't they do it now. any way the project was over funded so if they have to refund the money to 2% then it won't make any difference to them.

      CAN I PLEASE HAVE MY MONEY BACK.

      I have already reported your scam to kickstarter

    38. Vihang1.small

      Creator Vihang VASA on March 12

      This comment has been removed by Kickstarter.

    39. Vihang1.small

      Creator Vihang VASA on March 12

      YOUR COMPANY IS A CHEATER, WE FUNDED YOU THE MONEY NOT TO SALE YOUR COMPANY TO SOME ONE ELSE AND MAKE MONEY. YOUR LAST EMAIL IS THE MOST REDICULOUS EMAIL I HAVE SEEN IN MY LIFE. PLEASE REFUND MY MONEY AND LET ME GO. AND IF IM PART OF THAT 2% WHY DONT YOU REFUND MY MONEY, ANY WAY YOU HAVE MILLIONS COMING YOUR WAY, SO PLEASE REFUND MY MONEY AND LET ME GO.
      I DONT WANT YOUR PRODUCT. AND I FEEL YOU ARE CHEATING YOUR FUNDERS. IM GONNA COMPLAIN TO KICKSTARTER ABOUT YOU AND ALSO FORWARD YOUR RECENT MAIL TO THEM. WHAT YOU ARE DOING IS A SCAM

    40. Fb_profile_picture.small

      Creator Chad on March 12

      I am proud to be part of the 2%. I've got other late projects, but they have pictures, technical data, meaningful updates.

      This update is an embarrassment to real entrepreneurs who have a tough time raising 1,500 let alone 132k.

      We need to keep pressing the issue.

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      Creator Max Chau on March 12

      My bad,

      Go to Complaints and click on consumer complaints and the file an online form.

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      Creator Max Chau on March 12

      For everyone,

      In another kickstarter where the project owners went south, we contacted the attorney general of the state in which the company belonged.

      It seems everyone is not satisfied with their update and I can understand this, so I've told you one of the methods.

      the attorney general website for PA is: http://www.attorneygeneral.gov/

      you can contact them and submit a complaint.

      Hope this helps.

    43. Fb_profile_picture.small

      Creator James Bailey on March 12

      Guys, check my investigative posts down a page or two on the main comments page. This company is a scam, albeit with 'real people in a real office doing something'. Over 6 years they have not had a single customer, or a single finished product, and all their media coverage is either paid for or made by one of them under the title of another company.

      It is shipping month and there has never been a working product demo. The ones on the front page are powered by internal batteries not by the thermal differential, there is no engine inside (those kinds of cups don't have the heat contact area to function like that, this product was always going to need a special kind of cup to even have a chance of working).

      They're just playing for time. Everyone report this as a scam asap and maybe we have some chance of getting our money back. If this doesn't resolve in a week I'm going straight to my Credit Card company.

    44. Roger.small

      Creator pharmac on March 12

      Forget this one, Casey has it spot on! As for Kick$tarter, there is little they can do because they set up the rules in such a way (afterall this is THEIR playground) that they get paid first and then all they can do is ask for the creator to make an update....Great business model! Make up the rules, take the money, take your cut, and if it "goes south" claim the "rules" don't allow you to do anything meaningful about it. Great business model!

    45. The_doctor.small

      Creator Winnafred on March 11

      Wow, this is even worse than the Kobe Red scam. I think Casey Fox has the right of it.

    46. Iron-fox-logo2.small

      Creator Casey Fox on March 11

      I am through.
      I want to be issued a refund now so i can be done with this cycle of abuse of backers.
      The worst part about the latest update is that they have basically used Kickstarter as an interest free loan to get them to a point where they now have something to land them a 'Massive Investor'. None of us, as backers who provided them with startup cash, will see any return on investment other than a t-shirt and a sticker. Once they have their check from their new 'Massive Investor' part of that check will go to pay back their interest free loan from Kickstarter (that would be the backers) while the rest of the money can be used to go right into production. That's operating in very bad faith. If anyone has not yet opened a ticket to complain about this latest update, I recommend doing so right away.

    47. Joshtish.small

      Creator Josh Tishhouse on March 11

      And with that update, i WILL be checking with my VC contacts, since Tommy/Epiphany are effectively blaming them for the delays.

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      Creator Max Chau on March 11

      @Josh.

      I'll be around in this comment section every few days or so.

      Once you need the information, I'll provide it.

      We'll see where this goes, I'd give it until end of March.

      We got the update...but not sure...lol

    49. Fb_profile_picture.small

      Creator Clive Gringras on March 11

      This was not one of your risk factors, Epiphany.

    50. Missing_small

      Creator Frans van Noort on March 11

      And what a coincidence.. Right after kickstarter starts to look in to ur mess.. You write us another empty bull shit update in wich you buy yourself a few extra months of silence..
      Well done Tommy.. !!

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