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I just heard from the PA Attorney General. This does not fall under their purview as a consumer complaint as we weren't buying a product but backing a project.
I guess next steps are small claims or class action.
http://www.epiphanyws.com/news/ Theres their news page with all the businesses they are dealing with too.
https://www.youtube.com/watch… There ya go... There's the fucking scammer with our money still walking scott free. Recent video.
Yeah, we've been pucked.
There are still sites that help promote the name of this T-shirt company (http://gizmodo.com/satellite-dishes-can-turn-toxic-waste-from-fracking-int-1651380272) ; please join me in sending in comments so that these scammers get the publicity they deserve..
I sent an e-mail a couple of months ago to the contact address at Epiphany Labs. Of course, I got no reply. As others have noted, it's now a year since the last update from them on this project. It's clear that they have failed. It's just a shame that they don't have the courage to admit that they have failed.
It's unfortunate that we will likely not get anything for our money, BUT we were warned by Kickstarter that there is no guarantee that a project will succeed even if it is funded.
I would like to know what they did with the $132,739 we kicked in. I guess we are the ones who got kicked in the end, both literally and figuratively.
You know...this really bites the big one. I didn't even get my t-shirt. Thanks a lot! You really did a great job creating a fake product. Actually, I may have to consider opening a criminal case against them because this is literally theft. Granted, petty theft when looking at it from a 1 person situation...but combined, its theft.
Wow, i think we've just been ripped off...No update in a year. This is pathetic.
Epiphany Labs, you should be ashamed. We, your backers, believed in your dream and helped bring it about. You ran from your responsibilities to us and into the arms of large corporate interests. I gave you money I really could've used elsewhere, and now I just feel foolish for having also given you my trust. Shame on you. Shame on you. Shame on you.
You are responsible to do something updates.
If don't update, you will be a scammer.
Kickstarter has not responded to reports on the project. If you go to the "Trust" page and scroll to the bottom then you can "just ask" a question.
Call Tommy here and ask him about an update +1 4124650601 on the project.
Let us not forget about contacting the BBB and filing a complaint. Even though it is for their "sister" company, they have it linked in their profile.
If that does not work, we can request the BBB to open one up for Epiphany Laboratories.
@kenshinjeff Tommy's not logged into Kickstarter for over a year - I think it's safe to assume we have be ripped off.
If you scroll all the way down this page, you are able to report this project to kickstarter.
> Report this project to Kickstarter
> Post-funding Issues
The creator is not communicating and the project status is unclear.
We're into 2015 now, and approaching a year since your expected delivery and coincidentally, your last update. You at least owe this audience an update, everyone else's recourse will be to request refunds.
Please refund or deliver!
I'd like a refund.
Abandoned. Not even an apology?!
This is ridiculous.
Refund!!!!! This ridiculous.
this is very disappointing, not just about the abandonment but also because it sounded like a pretty cool product. i am in australia, so bit hard to pursue legal means, but will try my bank.
This comment has been removed by Kickstarter.
On the advice of my attorney - not at this time.
Hey Josh - given a quick blacklining to remove your information, would you mind posting a copy of your letter? And awesome followup btw!
both http://epiphanylaboratories.com and http://www.epiphanyws.com are resolving just fine for me.
They've shut down their web site now...
Please repay money, if a product is not made.
Wells Fargo got my money back.
Dispute Number: 11491081
Date Posted: 4/7/2013
Merchant Name: ASI*KICKSTARTER COM
Amount of Transaction: 115.00
Card Number: XXXXXXXXXXXX0413
Status: Credit is Permanent
We are pleased to let you know that the temporary credit we posted to your account for 115.00 on 9/8/2014 is now permanent.
For the Record, Tom, I have asked for a refund more than once, and the first refund was requested in June 2013. You have thus far chosen not to respond to my request for a refund, and thus I am now pursuing other actions. This could have been avoided had you either delivered on your promise or refunded as requested.
A response is forthcoming.
I just received a letter of response from Epiphany (Signed by Tom Joseph, President) via the PA Attorney General's office.
They have stated that I didn't preorder a product, but instead backed a product development project that has risks of failure, but that they still intend to deliver....
They stated that I personally have spread false information via internet and social media postings which constitutes libel and has materially harmed the company...
I'd like to see where I personally libelled them.
I have to respond to the Atty. General's office in the next two weeks.
Guys... I've been coming back here periodically just to see how this is going... why are you beating yourselves up here... there have been a small group of us that have successfully got our credit card companies to refund our pledges... i HIGHLY recommend you go down that path. I have done this to two projects on Kickstarter (both were complete scams, by the way the first one was for a product called "Cyrptek"... go look at how those guys are still trying to get a refund the "traditional" way. get your money back from your CC and let those guys fight it out with ol Tommy... they are much better suited for it and have better resources.... just my two cents... good luck all...
Anybody thought about going after ALL known associates and their career/business interests ? i.e. putting the whole story down, links, all connections between their careers and companies and associates and sending one mass mail out ?.
If we are not going to get our money back then I see no reason why we can't cost them some reputation.
I note all, the ones I've looked at, Epiphany names (directors employees) have things like FB and Linked-In accounts all showing other parties that are known to them - that could be one massive mail list.
Those awards are the kind you just pay $500 to attend the dinner and everyone goes home with some kind of award / certificate / trophy. All their twitter likes / reposts are all fake (bots) also. All the companies they said they worked with / for in the updates are just Tommy or in one case a friend of his pretending to be a business, all of which have now stopped functioning (since they were there just to make this thing look real). I'd be highly surprised if the retired general who they say is working with them on this project even knows about it (haven't actually double checked that he's real, although he does have a wikipedia page). Ephiphany Labs or their hot water company have never made any actual product, not this small engine (which on the KS was just a battery, no engine inside). So on the scale of scam from 1 to 10, this is a 10, no bones about it. I can prove it was a scam from the start (or you can check my previous posts) in about 10 minutes, but do you think Kickstarter cares or does the slightest thing about it even in the case of the most obvious cases of straight out fraud? Nope, zero ****s given, they've got their money, end of story.
I personally hope that retroactive laws get put in place to track down this Tommy guy and bust him, because right now unless you live in the USA, there's nothing you can do about this lowlife.
The "news" page on the epiphany water solutions website lists several awards that epiphany and Tommy Joseph are nominated for - I suspect those organizations would be interested in information on this nominee's behavior.
This really gets old.
Tommy hasn't even logged on to KS for 7 months.
So we all got robbed on this one too? That sucks. KS refund me please!
After working for a shady company, I have learned that many credit card companies will perform what is called a chargeback even though it has been months since the purchase. I am going to call my own company and see if I can do this considering I know just how much this type of thing can break the back of a company. Epiphany Labs, you should be ashamed of yourselves.
More to come if I am successful.
Thanks for the info spongefile - about what we expected, I guess. :(
So. This is what Kickstarter had to say:
"Sorry to hear that this project broke your track record for projects with no fulfillment. I do see that we've reached out to this creator in the past to remind them of their obligations, as well as our expectations regarding communication. I'm sorry they haven't yet responded to you and other members of their backer community.
Here at Kickstarter HQ, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the way. While Kickstarter is the platform for this agreement, we are not a part of it. We do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewards. While in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned.
Our terms outline the responsibilities of backers and creators. This information can serve as a basis for legal recourse if a creator doesn't fulfill their promises. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.
If you feel as though Epiphany Labs has not made a good faith effort to complete their project as promised, we’d appreciate if you could share some feedback about your experience using our Project Feedback Form."
I also filed a complaint with the PA Attorney General and asked to be joined to Pat Ritter's (below) complaint and also to open my own complaint. I also called Tom Joseph's number listed in his whois information for his website and got a full voicemail box. I'll update as well with anything that develops, but I'm writing my ~$100 off as a loss. : (
Kickstarter basically washes their hands of the matter. They literally don't care about you, so long as they get their cut.
BTW: doesn't Kickstarter have some kind of legal-department to handle things like this?
Hopefully we will get some kind of resolve on this soon...
I'm waiting to see what the PA Attorney General does. Hopefully something soon.
@Charles - I'm with you - the problem is going to be finding a lawyer interested in getting involved for the tiny amount of money involved.