SoLongSidekick, what smartphones? The same question. I had asked many times, by email but also here, I did not get a response. So I was forced to buy a smartphone among those who indicated, Moto G series (Moto G4 Plus), I could not wait any longer.
Wow...@Creator...I guess you were reading comments last night. Thanks for the update. The device does look cool from the images. As I mentioned in my last comment if you just centralize or tell everyone where you are going to post info, videos, or images I think it would make most much happier. Scattering little bits of info/images/videos over several social media sites makes it really hard to follow your progress. Do an instagram and snap an image every couple of days or post super short videos like you did last night. It quick, not a lot of writing or explaining, just a behind the scenes look to show people that your still alive and kicking.
Sorry for my english..
I do not see reasons to be happy.
In light of what has happened so far, I assume that the further delay will be conspicuous, perhaps October.
Is my first but last experience, 2 years are an unsustainable time.
Communication is really disastrous, perhaps the worst thing about this experience, exasperating.
@creator: thank you for the update. Please understand that an ETA , is as its name suggests, an Estimate. An ETA is not a commitment it is your best educated evaluation of all parameters to come up with a projected ESTIMATE of when your first production units will ship. You have (or should have) this date already but have chosen not to disclose it to your funding backers. This is probably not the best move if you wish to have a positive and productive relationship with your backers. You will need to lean on this relationship during the initial period after your product is released into the wild. As thoroughly as you may have attempted to work out all of the bugs, inevitably, there will be issues that crop up - requiring interaction with us.
Having read some of the top 100 comments I think we need to request from Kickstarter not to allow developers to collect extra funds to cover shipping until a verified announcement has been made the product is ready to ship. At least then the risk is limited to what we'd decided to contribute for, and not any extras.
Hello everyone.
My English is not good so this is a Google translation, excuse me.
I read far too many pessimistic comments to see resigned.
While it is true that the communication of Eora3D is unsatisfactory, the project is still in the course of development.
For proof this morning an update with 2 videos on their Youtube channel with demonstration software calculation of dimension, surface and the principle of scanned area une antenne :
Https://www.youtube.com/channel/UCJb4vc5qE51I286ElX92kMw This means that they still work on the software. Even though the development is very long and we are impatient, I keep my trust in this project and I just expect more back from them. Good
Have a good day.
So it's May. A few day's shy of two months with no update or news. Anything to report? Something, anything to tell everyone that this project isn't dead.
Did anyone see the device at SXSW? Maybe that was the last of the KS funds, Austriala to Texas to attend an over hyped conference to demo a product that's not finished. Maybe that trips was to find another round of funding. Burn rate has to be high after a couple of years.
Well said James. I'm done with kickstarter. I'm ok with a project delays or even failure but this lack of communication really appears to be endemic, especially among 3d printing related items. I hope that works delivers but honestly, any enthusiasm that I had for it has almost completely waned.
One of the things projects fail to consider is the need for profit – a way for Kickstarter to reinforce that, would be to withhold a percentage of cash to projects, until after they deliver. Something on the order of 10-20% of total funds received. If your project planning is missing that level of “head room”, that project should not proceed.
Projects should also fill out, and Kickstarter publish, a standardized risk profile (Risk, likelihood, severity, mitigation of risks, based on experience level of the project participants), a type of FMEA or Hazards Analysis (Risk, likelihood, severity, mitigation of technical and learning risks) to state plainly, what the project risks, and to state what the ability of teams to deliver are.
Given the depth of experiences you have observed over time, this kind of information has to be known within Kickstarter.
There is a flaw in your business model, and it is hurting you.
When projects like Eora 3D, or Tiko fail to deliver, your backers of these project become forever reluctant to ever participate in another Kickstarter project.
I have backed several projects, some were losers like Tiko (Yes, I ordered 3 and paid $55 each for shipping) and an Eora 3D.
I now have little stomach for taking on the risk of new projects, after getting screwed by both of these projects.
You need to pay attention…
When your backers loose – so do you.
So what should be changed, what is wrong?
There is a lack of transparency and accountability in how projects are run. There is little recourse for backers, and limited financial and reputation impacts to project managers who fail backers.
Those who create projects, must be made to expose the progress they are making to fulfill project goals. Their addresses and contact information should be made public. Do not get me wrong, I laud the beauty of entrepreneurship (I have an MBA with an emphasis is entrepreneurship), but what is going on is wrong.
Many of your backers have expertise in Project Management, which is so missing in many projects. Many of us, would love to help the projects WE funded, but with the system as is, we cannot.
As a Systems Engineer, I am aware of a commercial project where the engineers knew the project was doomed due to poor planning, but the engineers also knew they did not have the ability to go to upper management to explain what was known. Doing so would have exposed the inadequacies of middle management, and middle management would have fired anyone who spoke out. Without the information of what was wrong, upper management could not make the needed changes to the project. Predictably, it went down in flames due to failure to deliver quality, jobs and large sums of money were lost. It was sick to watch.
Some honest communication and transparency could have made all the difference, but the “System” would not allow that. Your business model suffers from these same issues.
@bbee- you'll never see your money. I've encouraged others to be patient in the past, because I know how long, e.g., regulatory compliance can take.
But we are so far beyond that that I'm pretty sure we're in scam-land. I keep a list of people who have demonstrated they can't be trusted so that I only get burned once, and Rahul Koduri, Asfand Khan and Rich Boers of Sidney, Australia are now on that list.
Even if they delivered today, there's been a lot of competition in this space and it is far less interesting than it would have been. I gave up and bought another vendor's so I could get some work done.
The best feature of the one I bought off the shelf? It exists.
It would be nice to be proven wrong, but I'm not holding my breath.
@Richard Grenfell - Sorry to say..."welcome to the club". For whatever reason, their "commitment" to communication is the one area I would now call out as a complete failure, if not total lie, and it's taken me a long time to be willing to use that word as it is a pretty harsh accusation. The sheer number of people who've reported no response after reaching out and the lack of complete transparency is amazing, and why (imo) they are just hurting their reputation and likely any positive word of mouth. It feels like the statement you quoted was just a ploy now to get backers rather than a belief they truly carried. Maybe in early May we might get some update, but I'm no longer holding my breath.
@PeterW - Yes I have tried reaching out to them via twitter and email. With Email I have tried their hello@eora address as well as various educated guesses using them names. none of the emails have bounced so I assume they have gotten through.
I too had noticed the difference between their website and the KS page and came to the same conclusions as you.
What disappoints me is the lack of communication given on the campaign page they state
"We are committed to making sure you are well-served as our backers. We want every backer to feel like they're involved in a one-to-one conversation with us. This means responding quickly, personally, and proactively. To ensure this, we have invested in a variety of ways you can connect with us.
We offer 24-hour messaging on our website. We read and reply to every message. Sometimes we may be unable to reply straight-away, in which case we will reply within a few hours. "
I can understand how a project can run late and to be honest, I would have been surprised if they had met their delivery schedule. I'm happy that if they are taking more time to make the product better but it would be nice if the could keep to the standards of communication that they stated in the campaign.
By not doing so, it makes me as backer wonder what is actually happening.
@Graeme White
Agreed, if we were in the loop, perhaps some of us would be in the position to help / have the resources to do so.
...Working in the manufacturing industry for example....
We can't help solve problems we are unaware of.
@Peter W; Totally relate to your comments on why many many kickstater backers participate in supporting innovative projects. We are not customers, I get that; however, we participate in expectation of sharing the journey as part of our reward. Sharing the journey, even to failure, is an outcome and is OK if we are in the loop along the way.
Failure to communicate is a fatal flaw, if not to the creators it is to the Kickstarter model.
@Richard Grenfell. As far as I can tell, Eora has dropped support for the iPhone 5. If you look at Eora's website, on the product page at the bottom they have a graphic for supported devices. The iPhone 5 is not there.
Compare this to the graphic on the Kickstarter original campaign page, which does show the iPhone 5. Eora has made no mention of this change in updates. Since their web page probably has the most up to date info on supported hardware that’s probably the most accurate. Of course Eora will have to confirm/address this…when they feel like either responding to your e-mail (if yo sent one) or when they next decide to provide us with status.
I was a bit curious about this as I had to upgrade my iPhone 5 shortly after the campaign, but was holding on to it to use with the scanner. Looks like that won't be happening?
My iPhone 5 is dying and I need to get it fixed or get a new one.
Can you please inform me as one of KS backers will your scanner work on an iPhone 5. The kickstarter campaign I signed up for said it would, yet the iPhone 5 is not listed as compatible on your website.
If it won’t work because you have changed your specs, will it then work on an iPhone 7 or 7s ? - If I have to replace my iPhone 5 I would like to get the most up to date phone to replace it.
So please can you please let me know ASAP
PS - Your lack of comunication is very frustrating.
@Peter W: 100% at par with what you wrote. The last KS project for me, regardless of the issue. I have hard time to understand how you can ask help from the KS community and once you have obtained the money, you do not feel to have any duty for the people that believe in you and your project. This is quite mysterious for me...
@John Lamerand. I agree projects like this do erode the trust in crowd funding. Is it because they are late? No. It's simple, crowd funding is about a connection between the creator and the supporters. As supporters we "invest" our own passion in to projects that inspire us or that serve needs we see not being filled. We get excited about the creative ideas the people come up with and we want the funders to succeed. I think quite reasonably we just want to be kept in the loop.
I can forgive any project that is communicative. I have a project I backed several years ago for a musician. As a backer I’ve been kept informed even to the point when someone the artist was counting on ran into hard time and couldn’t commit to the project. There was honesty and a reasonable explanation from the creator for the problems encountered. Things are back on track and that project is finally being completed. At no point have I had frustration or ill will towards that project because of the communication the artist committed to and carried out. This is what the Eora team does not appear to get.
The last update was good because it gave some status of the project and challenges. What is not good, is the breaks of silence. Eora, a company that promised good, regular communication, seems to be on a 2 month update cycle, so I’m guessing May will be the next update. This is their failure, this is how they hurt crowd funding, and this is why I’m done with Kickstarter after this project. It’s a serious problem that Kickstarter needs o address and other project need to be schooled on.
I'm sure this project will still deliver, but the damage is done.
@John Lamerand I was pointing out the dates of their updates. As you mentioned it has been 5+ weeks since the last update. With the Information they posted in the last update, I was hoping to get a new update in the beginning of April.Regrettably
Five weeks and two days ago we got this:
Motors and Gearbox; this was ordered over 6 weeks ago and they're currently past the lead time that was estimated, due to arrive in the next three-four weeks
Electronics; ordered and due to arrive in three-four weeks
Packaging; ordered and due to arrive in three-four weeks
So.... it might be nice to learn whether or not the Motors, Gearbox, Electronics and Packaging have arrived but as Mark Reilly points out these guys are dormant for 6-8 weeks at a time. When they say "4 weeks" is this 4 "Eora-3D-weeks" or the kind of weeks that the rest of the human population uses?
You know, my wife, who has never backed a Kickstarter, came to me this evening and asked me why we backed so many projects when there are companies like Eora that promise and don't deliver. I don't think I am alone with this experience. I am sure that there are a lot of people out there who want to believe in the projects featured on Kickstarter but there is that other voice saying "yes, but Eora". Eora is eroding public trust in crowdfunding and that is something that Kickstarter would do well to take notice of. When do we get to learn what has happened to the money? Will this happen when the 2000+ backers have waited more than a year past the delivery date? You know, every time I use the scanner I bought retail I think about how I might have saved myself the hassle of checking up on Eora, week after week, month after month.
Looking at their past updates, I would expect the next one in May.
They posted November 27th , 2016, nothing in December 2016.
They posted January 31st, 2017, nothing in February 2017.
They posted March 7th, 2017. nothing so far in April 2017.
According to their pattern in the past 6 months, they should post an update sometime in May 2017.
well.. just came in and check out.. seem we are forced to be patient.. NO CREATOR COMMENT or update what they`re doing with our money for so long of time....
I have backed a good amount of projects, and never felt the need to communicate my frustrations. Some of those projects have been late, part of putting together a new product, however, the difference is the people that were putting them together were transparent. I even work for a company that is crowd funded.. you guys are REALLY BAD AT THIS. It is not that difficult to send the people that are making your dream possible a little info.
Anders, et. al., Kickstarter does require that backers receive a breakdown of the "Use of Funds" in the event there is a substantial delay in the delivery of Rewards. (not sure what triggers this)
I do not know what their official definition of "substantial delay" is, but i have had another "delayed" kickstarter that was "forced" to disclose their "books" by the "powers-at be" from Kickstarter.com
However, for me, the ONE number that would reassure me the most is: how much cash is left in the "bank" to pay for a commercial scale batch run of components for potential kits to be shipped if there are no funds left for assembly.
According to eora's last update, according to their own words, we should now be learning that they have received motors and gearbox, electronics, packaging and that Asfand has achieved a milestone in China. Nothing. Talk about an elephant; are they sure it isn't a Woolly Mammoth?
For what I've seen very few have been successful to sue a startup and NONE have been successful sueing IGG or K$....they have their arse covered....for now. Until they once hit a BIG one, big layer or whatever that has the guts, time and money to shut them down for making money out of scams.
The last update was quite conveniently right before they were presenting eora in a public place.
I have been patient so far, but lost my confidence by now. Also the lack of software is worrysome.
Is there a backer that has a legal background?
Action could be taken to both eora and kickstarter.
When raising funds on kickstarter, the fundraisers obligate themselves to deliver the product (article 4). Should they lack to do so, there is an opening for legal action. The question is, how long should backers wait for this?
The other thing is this; right after eora was funded via kickstarter, they also raised via indiegogo. I did not hear about that right away, otherwise I would have backed out. In my opinion, kickstarter should have informed the backers about this, since at that time most backers were still able to cancel their plea via creditcard or paypal. (Buyers protection)
Utiliza este espacio para comunicarte con el creador, y para comunicarte con otros patrocinadores.
¿Tienes alguna pregunta?
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Mostrar comentarios anterioresLa May 3
SoLongSidekick, what smartphones? The same question. I had asked many times, by email but also here, I did not get a response. So I was forced to buy a smartphone among those who indicated, Moto G series (Moto G4 Plus), I could not wait any longer.
Mark Swain May 3
Wow...@Creator...I guess you were reading comments last night. Thanks for the update. The device does look cool from the images. As I mentioned in my last comment if you just centralize or tell everyone where you are going to post info, videos, or images I think it would make most much happier. Scattering little bits of info/images/videos over several social media sites makes it really hard to follow your progress. Do an instagram and snap an image every couple of days or post super short videos like you did last night. It quick, not a lot of writing or explaining, just a behind the scenes look to show people that your still alive and kicking.
SoLongSidekick
Superbacker
May 3
For the probably five billionth time - which devices will be supported at launch?
La May 3
Sorry for my english..
I do not see reasons to be happy.
In light of what has happened so far, I assume that the further delay will be conspicuous, perhaps October.
Is my first but last experience, 2 years are an unsustainable time.
Communication is really disastrous, perhaps the worst thing about this experience, exasperating.
Allen May 3
@creator: thank you for the update. Please understand that an ETA , is as its name suggests, an Estimate. An ETA is not a commitment it is your best educated evaluation of all parameters to come up with a projected ESTIMATE of when your first production units will ship. You have (or should have) this date already but have chosen not to disclose it to your funding backers. This is probably not the best move if you wish to have a positive and productive relationship with your backers. You will need to lean on this relationship during the initial period after your product is released into the wild. As thoroughly as you may have attempted to work out all of the bugs, inevitably, there will be issues that crop up - requiring interaction with us.
Steven Veal May 3
There was a third Apple founder. Ronald Wayne (pictured at home in 2010) sold his 10% stake for $800 in 1976.
Peter Csontos May 3
Having read some of the top 100 comments I think we need to request from Kickstarter not to allow developers to collect extra funds to cover shipping until a verified announcement has been made the product is ready to ship. At least then the risk is limited to what we'd decided to contribute for, and not any extras.
Simon Dick
Superbacker
May 3
At least there's an update now, still not convinced it'll happen, but at least they're still making some effort
Mark Swain May 3
Well, that's some communication and demo of the scanner. Uploaded two hours ago. Previous video 6 months, next video one year plus.
Little videos showing development is all that's asked for by many. Why is it so hard to find between YouTube, FaceBook, and random updates.
New videos are a good start.
Picaboubx May 3
Hello everyone.
My English is not good so this is a Google translation, excuse me.
I read far too many pessimistic comments to see resigned.
While it is true that the communication of Eora3D is unsatisfactory, the project is still in the course of development.
For proof this morning an update with 2 videos on their Youtube channel with demonstration software calculation of dimension, surface and the principle of scanned area une antenne :
Https://www.youtube.com/channel/UCJb4vc5qE51I286ElX92kMw
This means that they still work on the software. Even though the development is very long and we are impatient, I keep my trust in this project and I just expect more back from them. Good
Have a good day.
Mark Swain May 3
So it's May. A few day's shy of two months with no update or news. Anything to report? Something, anything to tell everyone that this project isn't dead.
Did anyone see the device at SXSW? Maybe that was the last of the KS funds, Austriala to Texas to attend an over hyped conference to demo a product that's not finished. Maybe that trips was to find another round of funding. Burn rate has to be high after a couple of years.
Not mad. Just tell the semi-truth soon.
Ryan George May 2
Well said James. I'm done with kickstarter. I'm ok with a project delays or even failure but this lack of communication really appears to be endemic, especially among 3d printing related items. I hope that works delivers but honestly, any enthusiasm that I had for it has almost completely waned.
Alex Tutusaus May 2
Good points James, but I really doubt KS gives a shit on this.
James Esler May 2
One of the things projects fail to consider is the need for profit – a way for Kickstarter to reinforce that, would be to withhold a percentage of cash to projects, until after they deliver. Something on the order of 10-20% of total funds received. If your project planning is missing that level of “head room”, that project should not proceed.
Projects should also fill out, and Kickstarter publish, a standardized risk profile (Risk, likelihood, severity, mitigation of risks, based on experience level of the project participants), a type of FMEA or Hazards Analysis (Risk, likelihood, severity, mitigation of technical and learning risks) to state plainly, what the project risks, and to state what the ability of teams to deliver are.
Given the depth of experiences you have observed over time, this kind of information has to be known within Kickstarter.
Jim Esler
James Esler May 2
Hey Kickstarter….
I assume you read comments left by backers.
There is a flaw in your business model, and it is hurting you.
When projects like Eora 3D, or Tiko fail to deliver, your backers of these project become forever reluctant to ever participate in another Kickstarter project.
I have backed several projects, some were losers like Tiko (Yes, I ordered 3 and paid $55 each for shipping) and an Eora 3D.
I now have little stomach for taking on the risk of new projects, after getting screwed by both of these projects.
You need to pay attention…
When your backers loose – so do you.
So what should be changed, what is wrong?
There is a lack of transparency and accountability in how projects are run. There is little recourse for backers, and limited financial and reputation impacts to project managers who fail backers.
Those who create projects, must be made to expose the progress they are making to fulfill project goals. Their addresses and contact information should be made public. Do not get me wrong, I laud the beauty of entrepreneurship (I have an MBA with an emphasis is entrepreneurship), but what is going on is wrong.
Many of your backers have expertise in Project Management, which is so missing in many projects. Many of us, would love to help the projects WE funded, but with the system as is, we cannot.
As a Systems Engineer, I am aware of a commercial project where the engineers knew the project was doomed due to poor planning, but the engineers also knew they did not have the ability to go to upper management to explain what was known. Doing so would have exposed the inadequacies of middle management, and middle management would have fired anyone who spoke out. Without the information of what was wrong, upper management could not make the needed changes to the project. Predictably, it went down in flames due to failure to deliver quality, jobs and large sums of money were lost. It was sick to watch.
Some honest communication and transparency could have made all the difference, but the “System” would not allow that. Your business model suffers from these same issues.
Jim Esler
Marco Ruiter May 1
And that spelled b I t c h 3 s
Marco Ruiter May 1
Again these lying bitches don't report in.
Alex Tutusaus April 30
Were Beta units ever shipped at all?
RoyT April 30
@J Lawrence
What did you get? How much?
IslandHopper April 30
Hello?
Tijmen te Loo April 29
Any news or updates ?
You guys can tell there are many problems, or delays, but this is crazy ?! !@##!
jan willem van der vegt April 29
Is there any update on delivery ?
Karel Hartinger April 29
I just got scammed with the Vago project and now this one feels the same, way to go Kickstarter
La April 28
Next Monday will begin May, is the month when the first shipments are scheduled, what is the situation? Thank you
J Lawrence April 25
@bbee- you'll never see your money. I've encouraged others to be patient in the past, because I know how long, e.g., regulatory compliance can take.
But we are so far beyond that that I'm pretty sure we're in scam-land. I keep a list of people who have demonstrated they can't be trusted so that I only get burned once, and Rahul Koduri, Asfand Khan and Rich Boers of Sidney, Australia are now on that list.
Even if they delivered today, there's been a lot of competition in this space and it is far less interesting than it would have been. I gave up and bought another vendor's so I could get some work done.
The best feature of the one I bought off the shelf? It exists.
It would be nice to be proven wrong, but I'm not holding my breath.
bbee8888 April 24
I feel that a year can not be delivered, should the money be returned to the guests?
Xeno April 21
You know the next update that will come, end of May, will just be more delays.
expect to see it sooner on Amazon then on your hands :/
Michael Nolen April 21
@Peter W I still have my iPhone 5, but only because i couldn't trade it in. that model had a bad battery issue.
unfortunately due to the matter and form scanner, I've discovered that 3D scanners are not going to be able to do what I want them to do.
Peter W April 20
@Richard Grenfell - Sorry to say..."welcome to the club". For whatever reason, their "commitment" to communication is the one area I would now call out as a complete failure, if not total lie, and it's taken me a long time to be willing to use that word as it is a pretty harsh accusation. The sheer number of people who've reported no response after reaching out and the lack of complete transparency is amazing, and why (imo) they are just hurting their reputation and likely any positive word of mouth. It feels like the statement you quoted was just a ploy now to get backers rather than a belief they truly carried. Maybe in early May we might get some update, but I'm no longer holding my breath.
Richard Grenfell April 20
@PeterW - Yes I have tried reaching out to them via twitter and email. With Email I have tried their hello@eora address as well as various educated guesses using them names. none of the emails have bounced so I assume they have gotten through.
I too had noticed the difference between their website and the KS page and came to the same conclusions as you.
What disappoints me is the lack of communication given on the campaign page they state
"We are committed to making sure you are well-served as our backers. We want every backer to feel like they're involved in a one-to-one conversation with us. This means responding quickly, personally, and proactively. To ensure this, we have invested in a variety of ways you can connect with us.
We offer 24-hour messaging on our website. We read and reply to every message. Sometimes we may be unable to reply straight-away, in which case we will reply within a few hours. "
I can understand how a project can run late and to be honest, I would have been surprised if they had met their delivery schedule. I'm happy that if they are taking more time to make the product better but it would be nice if the could keep to the standards of communication that they stated in the campaign.
By not doing so, it makes me as backer wonder what is actually happening.
$0,02
Chris Nooyen April 19
@Graeme White
Agreed, if we were in the loop, perhaps some of us would be in the position to help / have the resources to do so.
...Working in the manufacturing industry for example....
We can't help solve problems we are unaware of.
Graeme White April 18
@Peter W; Totally relate to your comments on why many many kickstater backers participate in supporting innovative projects. We are not customers, I get that; however, we participate in expectation of sharing the journey as part of our reward. Sharing the journey, even to failure, is an outcome and is OK if we are in the loop along the way.
Failure to communicate is a fatal flaw, if not to the creators it is to the Kickstarter model.
Peter W April 18
@Richard Grenfell. As far as I can tell, Eora has dropped support for the iPhone 5. If you look at Eora's website, on the product page at the bottom they have a graphic for supported devices. The iPhone 5 is not there.
https://eora3d.com/product.html
Compare this to the graphic on the Kickstarter original campaign page, which does show the iPhone 5. Eora has made no mention of this change in updates. Since their web page probably has the most up to date info on supported hardware that’s probably the most accurate. Of course Eora will have to confirm/address this…when they feel like either responding to your e-mail (if yo sent one) or when they next decide to provide us with status.
I was a bit curious about this as I had to upgrade my iPhone 5 shortly after the campaign, but was holding on to it to use with the scanner. Looks like that won't be happening?
Richard Grenfell April 18
Hi Guys,
My iPhone 5 is dying and I need to get it fixed or get a new one.
Can you please inform me as one of KS backers will your scanner work on an iPhone 5. The kickstarter campaign I signed up for said it would, yet the iPhone 5 is not listed as compatible on your website.
If it won’t work because you have changed your specs, will it then work on an iPhone 7 or 7s ? - If I have to replace my iPhone 5 I would like to get the most up to date phone to replace it.
So please can you please let me know ASAP
PS - Your lack of comunication is very frustrating.
Nicoletti April 18
@Peter W: 100% at par with what you wrote. The last KS project for me, regardless of the issue. I have hard time to understand how you can ask help from the KS community and once you have obtained the money, you do not feel to have any duty for the people that believe in you and your project. This is quite mysterious for me...
Peter W April 16
@John Lamerand. I agree projects like this do erode the trust in crowd funding. Is it because they are late? No. It's simple, crowd funding is about a connection between the creator and the supporters. As supporters we "invest" our own passion in to projects that inspire us or that serve needs we see not being filled. We get excited about the creative ideas the people come up with and we want the funders to succeed. I think quite reasonably we just want to be kept in the loop.
I can forgive any project that is communicative. I have a project I backed several years ago for a musician. As a backer I’ve been kept informed even to the point when someone the artist was counting on ran into hard time and couldn’t commit to the project. There was honesty and a reasonable explanation from the creator for the problems encountered. Things are back on track and that project is finally being completed. At no point have I had frustration or ill will towards that project because of the communication the artist committed to and carried out. This is what the Eora team does not appear to get.
The last update was good because it gave some status of the project and challenges. What is not good, is the breaks of silence. Eora, a company that promised good, regular communication, seems to be on a 2 month update cycle, so I’m guessing May will be the next update. This is their failure, this is how they hurt crowd funding, and this is why I’m done with Kickstarter after this project. It’s a serious problem that Kickstarter needs o address and other project need to be schooled on.
I'm sure this project will still deliver, but the damage is done.
Mark Reilly April 14
@John Lamerand I was pointing out the dates of their updates. As you mentioned it has been 5+ weeks since the last update. With the Information they posted in the last update, I was hoping to get a new update in the beginning of April.Regrettably
John Lamerand April 14
Five weeks and two days ago we got this:
Motors and Gearbox; this was ordered over 6 weeks ago and they're currently past the lead time that was estimated, due to arrive in the next three-four weeks
Electronics; ordered and due to arrive in three-four weeks
Packaging; ordered and due to arrive in three-four weeks
So.... it might be nice to learn whether or not the Motors, Gearbox, Electronics and Packaging have arrived but as Mark Reilly points out these guys are dormant for 6-8 weeks at a time. When they say "4 weeks" is this 4 "Eora-3D-weeks" or the kind of weeks that the rest of the human population uses?
You know, my wife, who has never backed a Kickstarter, came to me this evening and asked me why we backed so many projects when there are companies like Eora that promise and don't deliver. I don't think I am alone with this experience. I am sure that there are a lot of people out there who want to believe in the projects featured on Kickstarter but there is that other voice saying "yes, but Eora". Eora is eroding public trust in crowdfunding and that is something that Kickstarter would do well to take notice of. When do we get to learn what has happened to the money? Will this happen when the 2000+ backers have waited more than a year past the delivery date? You know, every time I use the scanner I bought retail I think about how I might have saved myself the hassle of checking up on Eora, week after week, month after month.
Chris Jarram April 13
Over a month since the last update and emails ignored :( EORA could you please provide shipping dates?
Thanks
Mark Reilly April 11
Looking at their past updates, I would expect the next one in May.
They posted November 27th , 2016, nothing in December 2016.
They posted January 31st, 2017, nothing in February 2017.
They posted March 7th, 2017. nothing so far in April 2017.
According to their pattern in the past 6 months, they should post an update sometime in May 2017.
Denny The Backer April 11
well.. just came in and check out.. seem we are forced to be patient.. NO CREATOR COMMENT or update what they`re doing with our money for so long of time....
John Riggs April 11
I have backed a good amount of projects, and never felt the need to communicate my frustrations. Some of those projects have been late, part of putting together a new product, however, the difference is the people that were putting them together were transparent. I even work for a company that is crowd funded.. you guys are REALLY BAD AT THIS. It is not that difficult to send the people that are making your dream possible a little info.
Cedric Anderson April 11
I'm going to rip this company and it's CEOs apart on social media....right after I receive my scanner. Lol
C. Keller April 6
Anders, et. al., Kickstarter does require that backers receive a breakdown of the "Use of Funds" in the event there is a substantial delay in the delivery of Rewards. (not sure what triggers this)
I do not know what their official definition of "substantial delay" is, but i have had another "delayed" kickstarter that was "forced" to disclose their "books" by the "powers-at be" from Kickstarter.com
However, for me, the ONE number that would reassure me the most is: how much cash is left in the "bank" to pay for a commercial scale batch run of components for potential kits to be shipped if there are no funds left for assembly.
Anders April 4
We really need to start publicly punishing the companies that dont provide proper updates to backers. The pipe dream continues.
John Lamerand April 3
According to eora's last update, according to their own words, we should now be learning that they have received motors and gearbox, electronics, packaging and that Asfand has achieved a milestone in China. Nothing. Talk about an elephant; are they sure it isn't a Woolly Mammoth?
Robert Hoffmeister March 31
can we get an update please!
Tom Goskar March 29
I spotted a video on YouTube of the scanner in action during SXSW:
https://www.youtube.com/watch…
(ironically the video category is "Comedy")
Nice to see it working, and for me this brings confidence, even if their communication skills are terrible.
Alex Tutusaus March 21
For what I've seen very few have been successful to sue a startup and NONE have been successful sueing IGG or K$....they have their arse covered....for now. Until they once hit a BIG one, big layer or whatever that has the guts, time and money to shut them down for making money out of scams.
Rob van Velzen March 20
The last update was quite conveniently right before they were presenting eora in a public place.
I have been patient so far, but lost my confidence by now. Also the lack of software is worrysome.
Is there a backer that has a legal background?
Action could be taken to both eora and kickstarter.
When raising funds on kickstarter, the fundraisers obligate themselves to deliver the product (article 4). Should they lack to do so, there is an opening for legal action. The question is, how long should backers wait for this?
The other thing is this; right after eora was funded via kickstarter, they also raised via indiegogo. I did not hear about that right away, otherwise I would have backed out. In my opinion, kickstarter should have informed the backers about this, since at that time most backers were still able to cancel their plea via creditcard or paypal. (Buyers protection)
Does anyone know more about either option?
Rob