Frequently Asked Questions
Yes. Embr Wave uses a rechargeable battery to provide cooling and warming.
When the light bar flashes orange, Embr Wave is trying to tell you that it's running low on battery.
To recharge it, plug the included micro USB cable into the underside of the device You will see a green light pattern when Embr Wave is charging.Last updated:
Research has shown that when calculating overall comfort, the human body is disproportionately sensitive to local sensations and to transient conditions.
That's why when your socks are wet, your body screams "I'm freezing! I'm going to die!" even though your core temperature is perfectly fine.
Embr Wave uses that same effect, but for the good. By warming or cooling, it creates a spot that feels nice and comfortable, so that your body can focus on the pleasant sensation on your wrist rather than your earlier discomfort.
It's the same reason why running your forearms under hot water helps you warm up on a cold day, or why dripping cold water down the back of your neck makes you feel colder.Last updated:
In simple terms, cooling with Embr Wave feels like putting an ice cube on your wrist. It's refreshing and helps take the edge off when you're feeling uncomfortably warm.
Similarly warming with Embr Wave feels like cupping your hands around a mug of hot coffee.
To give you your own personalized thermal experience, Embr Wave uses smart algorithms to maximally trigger thermoreceptors in the skin, producing a soothing effect that can also serve as a focal point to which you can anchor yourself.Last updated:
Since people often change addresses between the date when they pre-ordered and when the product is ready to ship, the Kickstarter platform doesn't ask for your shipping address when you pre-order.
Instead, what will happen is that we'll be sending you an email closer to the delivery date in which we'll ask you to enter your shipping address.Last updated:
We are currently offering Embr Wave to people based in the United States, the European Union (and United Kingdom), and Brazil.
Since each country requires its own product certifications, customs, and shipping duties, we cannot guarantee a delivery date yet for the E.U., U.K. or Brazil.
We'll be working to make Embr Wave available for other countries as soon as the required logistics, customs, duties, and certifications are ready.Last updated:
Your satisfaction is really important to us! You can read all about our return policy at https://embrlabs.com/return-policy/.Last updated:
Our manufacturer is close to ready to start producing Embr Wave, and we are accepting pre-orders on Kickstarter in order to know how many units to make.
Our manufacturer will producing Embr Wave in successive batches throughout the first half of 2018; you will be receiving yours based on how early you pre-ordered it.Last updated:
A session lasts 3-5 minutes, which is usually enough for users to feel a bit more comfortable and less bothered.
You typically won't be using Embr Wave continuously, but the battery usually lasts 25-50 sessions on a charge.Last updated:
The way Kickstarter works is that our campaign lasts 30 days.
Kickstarter will charge credit cards at the end of the campaign, on October 26th.Last updated:
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