Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Anyone in Australia receive there pledge yet?
Reposting what I wrote on the 8th June:
Simply email us at email@example.com with documentation regarding your customs charge along with your PayPal address and we will get it reimbursed (though please be patient while I get to it).
Reposting what I wrote earlier on the 15th May:
With a declared value of $24 CAD (16 euros), the standard pledge amount should be below the de minimis value of 22 euros for all countries in the EU. For the playmat pledge of $50 / 32 euroes, we will work with you on any customs charges.
Reposting what I wrote earlier on the 13th May:
We shipped all orders from Canada. There were 210 orders from backers in the EU for this campaign and fulfillment companies have minimum order thresholds. 200 orders isn't worth their time: they make their money on volume. Both Schwerkraft and BNW were unavailable. We suffered through two years of exploring all manner of human incompetence (printers who cannot print games, fulfillment companies who cannot pack and fulfill orders properly), that I didn't want to deal with third parties for such a small number of orders. This after burying 17 palettes worth of defective inventory representing thousands of copies of Catacombs & Castles and Keystones & Keeps in a land fill in Ontario. Bottom line was that after the "Catacombs & Castles Crisis" (which the company barely survived), I decided my team would execute the Conquest fulfillment ourselves so we could pack and ship the games properly. Hope this make sense.
I'm being asked to pay 32€(!) extra in Belgium as customs. Very surprised, wasn't the game advertised as EU friendly?
No delivery in Germany so far. Getting worried :-(
Also a £13.69 charge for UK delivery. I'm forwarding details as requested.
Scratch that, it’s the background art behind characters, doh
Hey all - do people know how to tell which of their character discs is grey and which one is green (for turn order)?
Thank you for trying to sort the customs issue so quickly.
Simply email us at firstname.lastname@example.org with documentation regarding your customs charge along with your PayPal address and we will get it reimbursed. Though please give me some time to do this as I'm currently on the road and we are completing the office transition.
Sorry doble - posting, but we've a rules question. If during your turn you use two cards (using zombie card, for example) in the next turn you draw a single card or the two cards you've used?
Thanks in advance.
Received in Spain! Amazing job, as ever. Glad to be part of this projects.
Another one hit by £13.69 import fees in UK, Campaign definitely said shipping from Germany :(
I have also been given a charge of £13.69 - I have not yet paid it as was unsure, until I came on here, what it was. I am hoping Elzra can investigate all of these extra charges and why UK (and other EU backers) have been saddled with this.
My 50$ CAD pledge arrived today in Spain, without additional customs fees
I just had to pay £13.69 customs charge - i thought this was supposed to be EU friendly as it was shipping from a location in Germany?!
Same as Stef De Loose. I had to pay 32.12€ for customs. Not sure what you guys understand with Euro-Friendly but this is ridiculous.
I hope to get a refund for this.
arrived today in Belgium with a customs charge of €34,14 (~$40) hope this will be refunded cause I think i'ts a bit to much to be euro-friendly
Just received in UK. No duty to pay thankfully. Great game! Have a few questions regarding some cards and rules questions. Where is the best place to field them?
Just had a slip saying I owe £13.57 custom fee
Mine arrived this morning in Sheffield, UK - so shouldn’t be much longer for you!
UK-based and haven't received anything yet.
Still waiting in the UK
UK backer with £13.69 post office customs charge. @Elzra Games did comnent that they would work with us regarding any additional charges. Guessing that dialogue will open when their office move is complete.
I´m still persisting, if the postman will ring twice ;-) Hoping everything went fine...
Just got mine in Spain without extra taxes. I'm thinking... why this custom charge in the UK? Is it related with new customs rules applied there?
£13.57 for me...I guess I lucked out with my 12p.
Another UK backer with a customs charge of £13.69 to pay
Apologies for not being able to respond to comments or messages. I'm extremely over subscribed this week moving offices (fortunately the new office is just down the street). Any issues, we'll sort them out, but please be patient while we get this transition completed including getting an internet connection at the new location. Thanks for understanding.
Same here. U.K based and asked for the same customs additional charge of £13.69.
Been saddled with a £13.69 customs charge here in the UK.
Just a heads up for others.
Received in the UK. Haven’t opened the box yet but happy I didn’t need to pay import tax.
Received mine too in the Netherlands.
Hi Aaron & Elzra, received the game here in the Netherlands! Woooooot!
Has anyone in Australia received their pledge yet?
Just received the game in France. Looks great :) !
@ Robbie Brown - Card dimensions: 57mm x 87mm (same for all Elzra products)
Does anyone know the card sizes? for the purpose of sleeving?
I have to exhibit at a tradeshow, so will be away until Saturday. My ability to respond to comments and messages will be limited during this time. Thanks in advance for understanding.
@Darwin - I'm in NZ and havent received mine, assumed it would be here by now as its been nearly a month since he said they've shipped the NZ/Aus stuff - were they sent by boat? seems like a long time for a courier or very expensive for standard post.
Anyone from Australia receive theirs yet?
Cheers @Ryan - that makes sense to me too.
I have spoken with elzra and they say that it is being sent by sea. From previous experience you can be waiting up to around 6 weeks for the ship to arrive and then to clear customs. If its not here by mid June I'll start to panic, but give it time, I think.
Anyone in the UK received theirs yet?
Thanks Elzra for the comments below which have meant I didn't need to ask any questions - well, apart from ...
Do we have an actual ETA on the packages to the EU from Canada? If they were shipped in late April, are we expecting it to take roughly a month to arrive?