CrowPi After-sales Solution
Have of backers have received CrowPi and gave us helpful review. All the left CrowPi will be sent out in the next week.
Here're the problems and solutions for the bakers who have got CrowPi.
Issue#1 Lack of IR receiver, few broken HDMI connectors
Solution: We will send an IR receiver, a HDMI connector and a mini HDMI connector in the after-sales package.
Issue#2 Narrow space between audio jack and suitcase edge
Solution: We will send an transfer audio connector as image below.
Issue#3 Broken acrylic boards
The screen frame may crack during shipping. We will send a replacement acrylic frame.
Issue#4 No voice
There is no speaker in CrowPi. The holes on the screen frame may cause misunderstanding.
Issue#5 No OTG connector for Raspberry Pi Zero
Actually, there is no OTG connector in the standard package. For the sake of our backers' good experience, we will send the OTG cable and hub for the backers who make pledges on CrowPi kit with Pi Zero.
In our primary design, we want to make CrowPi compatible to both Pi 3 and Pi Zero. But the campaign result shows that few people want to use it with Pi Zero. So for the backer who use CrowPi with Pi Zero, we suggest that you can consider to upgrade to Pi 3. And we will drop Pi Zero in the next version CrowPi.
Tariff is not included in the shipping fee. We're sorry that we don't mention it in the campaign.
Issue#7 Send email to firstname.lastname@example.org
If you have any other problems, please send email to us. Elecrow will solve every backer's after-sales issue.
We will use registered airmail to send out the after-sales package. The shipping time is about 10 days.