About
We started this business because we were fed up with the same tired traditional wallet designs and functionality. If tracking technology existed, why hadn’t it been integrated into wallets yet? As one of the most important EDC products on your person at any given time, we decided it was way overdue to elevate wallets and bring them into the 21st century. To all our amazing backers, we cannot thank you enough for making our dream a reality. We couldn’t have done it without you. We've grown from a team of 3 in a dorm room to a team of 15 in the tech hub of Amsterdam. After years of hard work and dedication, we’re once again ready to show you why you made the right choice in backing us. To show you our appreciation we created an exclusive line of brand-new colours and even a never-before-seen Secretary Cardholder, our slimmest creation yet. If you want to get in on these tantalizing offers, be sure to back this campaign here.
A special thank you to our partners who made this campaign possible. Thanks to Victoria Momma, JanFillem and Mees van Ekart for their beautiful content creation and creative direction. Thanks to the amazing crew who made this shoot such a success and thanks to Harold van Lennep for his mesmerizing tracks.
1) After the campaign comes to an end, we will send out a "Backerkit Survey" to all backers which allows you to make your final choice of colour, add products to your order and confirm your address.
2) The funds will be subtracted from your Bank/Paypal account and if any additional products are added via Backerkit these funds will be subtracted several days later.
3) As soon as you have completed your survey, your order will be marked as "ready to ship" and we will keep you updated about the status of your shipment via our campaign updates.
4) Once your package is officially sent out, we will send you a tracking number which allows you to track your package from door to door.
Need help? We're here for you. If you need to get in touch with us at any time during or after our campaign, shoot us an e-mail at nest@ekster.com
Ekster's customers span over a range of 150+ countries! We ship worldwide to almost every country out there. Please note that you will be responsible for duties, fees and taxes applicable to your region or country.
We live by our philosophy: 100% transparency with all backers. That's why we will keep you updated every step of the way. We've learned a lot from our first campaign and we take all these lessons very seriously. Our planning has improved and we've tripled our team's manpower. Seeing as we are no longer a small start-up we have prepared this campaign by ordering the moulds and materials in advance. This way we can speed up the entire process to make sure you get your products on time.
We take our quality control very seriously, but rarely there may be a manufacturing defect. In this case, we are happy to assist you with an exchange for your product! Please note: there will be no exchanges unless there is a manufacturing defect. We do not offer refunds, only product exchanges or store credit. Feel free to reach out to us at nest@ekster.com with any questions!
Risks and challenges
We've come a long way since our first Kickstarter campaign. We've grown from a team of 3 in a dorm room to a team of 15 in the tech hub of Amsterdam. After raising 7000% of our initial goal and hitting the 1mln first-year revenue mark, we grew to become the biggest smart-wallet manufacturer in the world. Since day 1, our philosophy has been to be completely transparent with our customers at all times. In good times and bad, we've always kept our backers up to date with the finest details of every process. We believe that customer service is the number 1 priority when it comes to e-commerce. Which is why we keep expanding our CRM team to handle our customers' needs. After years of hard work and dedication, we’re once again ready to show you why you made the right choice in backing us.
Learn about accountability on KickstarterQuestions about this project? Check out the FAQ
Support
- All gone!