Where can I buy replacement earbud tips?
Correction: It seems the buds don't notice the capsule at all if its battery is empty. Maybe the buds react to tapping gestures after they've shut down automatically. Either way, I'm able to use the earbuds if only the capsule battery was depleted.
@Peter Cebo Yes, in my experience this issue has been fixed. The times I encountered that the capsule battery went out, the earbuds seemed to first activate themselves, but turn off after some time. Even without recharching the capsule then, I'm able to normally use the earbuds afterwards. They seem to notice they're in the capsule even if it has no battery left.
@creator Can you tell me how to get my discount code? Like @MIB suggested, I go to your website and click the Contact Us link, but the chat window that pops up says "Not online at the moment". It ALWAYS says that. Granted, I live on the East Coast of the U.S., but basically I can't contact you. Please help?
Willing to buy M2 with 20% off as backer if earin is willing to buy back the unit without a guarantee that i hardly used due to connectivity problems & never got a straightforward answer for replacement...or easier replace my earin and tell me what my add-on balance, just be fair.
Shipping update: we have recently changed courier services. Orders for the US will ship directly from Hong Kong and orders for Europe & rest of world will depart from our Malmo office and will update with notifications. If you haven't received your product in 7-10 days please contact us at: firstname.lastname@example.org and we will track the package.
@clotilde Go to their website and use their chat service. They’ll ask for your KS name and will then send you your discount code, usually on the same day.
I have bought the M1 during the Kickstarter campaign and am delighted with them.
I am looking into buying the M2 having passed the 2nd campaign but I can't find the 20% discount?
Can you please send me the promo code?
Thanks a million!
Rather than whine at customers expressing their frustration at poor customer service, why not just apologise and offer them the help that they are frustrated about not receiving?
We work hard to address and to answer all the questions that we receive. Note we are a small team, and we are not a multinational. Secondly, we don't work 24/7 but rather 9to5 and questions are answered in the queue as they are received. I'm sorry to hear that you think we have an attitude, and that is not our intent.
After a few weeks with my M-2, I must say Whaou! It’s just awesome. Great sound, no more lose between L&R Earin, mic works very find and charging dock is tremendous with efficient display for each earbud of the charging status. I’m really impressed of the improvements since M-1. Good job guys!!
Bad comments, i think i will pass from this "promo".
So 20 hours later and the team cannot even be bothered to reply on here!
Such a shame that such a great product has such a BoS Customer Support Team and attitude behind it :-( lol
With earins track record of customer support, what were people expecting?
I placed an order on April 27, 2018 for 1 pair of M-2. I still have not received them or even a shipping notification. Maybe Earin should work on completing orders from their first batch before offering another "1500 units" to us........
Apologies if this has been asked and answered somewhere already.
I really love my M1s. My biggest annoyance with them is the following, however.
Once the capsule discharges completely, the earbuds:
1) start looking for a connection (thinking they've been removed from the capsule)... (eventually they turn off?) and then afterwards
2) are impossible (in my experience) to turn on, even if they have a charge.
Have you fixed this somehow with the M-2's? i.e.
Do the earbuds know they are in the capsule, even if the capsule discharges?
Is there a way to turn on the BT radio on the earbuds, besides inserting them into and removing from a (non-dead) capsule?
Ari, I have sent 5 emails asking chasing the answers to questions I had at the tail end of a support ticket.
I was over the moon with the M-2's (I even got 2 sets). I really thought they had turned around with their support but looks like I was completely wrong! Extremely poor when they cannot even be bothered to reply to our emails! Feel like a right lemon recommending the M-2's to everyone, a product from a company that clearly has zero respect for its customers! :-(
Maybe you guys at Earin could also find time to answer queries/problems posted to you on the contacts page. Tried already twice to no avail
Any idea when the SILVER/WHITE ones will be available please?