Tony Collins hace 3 días

Hi earin - I've tried contacting you by email about this but I didn't get any reply:

Your iPhone app's "support" section still does not work.

1) No matter how many messages I send, I never get any response.

2) The "support" section has a link called "contact setup" (why is it called that, and not "contact support"? That's weird!) - it is a kind of 'chat' system. I type, for example, "I need help with performance problems", and the message sends, but I never, ever, EVER get a response. But then when I go to check for a reply later, my message is not there.

3) Right now, all I can see is a response from Earin on 11 October 2015 (yes, 2015!) - I've sent numerous messages through the app and they NEVER get replies, and they ALWAYS disappear.

4) This is a real problem - it is not "user error"; when I type a message to you, it never gets replied to, and then it disappears. I've tried again and again. I've uninstalled the app, I installed it on a clean new phone install. The same thing happens: My support messages disappear and never get replied to, but the support response from October 2015 is always displayed.

I'm an extremely happy Earin user, so this is just me trying to get you to fix this problem. It's a genuine problem. I'm happy to help with troubleshooting, but I need you to accept that this is a real problem and not user error.

Michael hace 5 días

M-2, sorry. :)

Michael hace 5 días

Any more news On the MK-2?

Donald Cocchi hace 5 días

@Carina

I received my Earins and they work exactly as successful users describe. No issues pairing.
Thank you.

Donald Cocchi May 19

I agree you contacted me. And I immediately replied via email and wrote a nice post on the forum.
Then nothing.
I just replied to your email again with my info.

Donald Cocchi May 18

Mine never arrived.

Reading about how so many of the v1 units failed, I'm glad I bought myself a pair of Jabra.
I really hope others who never got their units spread the word about Earin.

Juho S May 4

Returned to kickstarter campaign site after 1,5 since the last check-in. Unlike some reports on this site, I'm happy to report my Earins have worked smoothly throughout this time. Occasionally the sound might drop for a second but overall have been very happy with the performance. This is a product category I still see very seldom in 2017 on the streets of Helsinki.

When it comes to campaign communication and M1 production hurdles I would put more pressure on the crowdfunding platforms like Kickstarter and IndieGogo, when the campaign has been successfully funded (especially over 500k€) they should:
- Offer consult for a 3 month period to set up the production contacts.
- Link with 1-2 previous crowdfunding campaigners to share experiences before the journey
- A simple chatbot to ask the creators for bi-weekly updates, the bot then will compile the report and answer questions from the backers. Kickstarter commenting page with 13k replies is a living proof how desperately Kickstarter/Indiegogo need to redesign this post-funding part of the equation

Saw the M-2 video and very interested to see the discount price for m-1 backers (150€ + shipping is doable, over 200€ - no thank you.)

David Topping April 26

I will be taking up the offer of a discounted pair of M-2 Earins.

I know that many people were not completely satisfied with the Kickstart of the M-1 but I feel that some of the criticisms have been a little bit unfair. This was a Kickstart project; first the product got built, some others don’t. Secondly I read people comparing the m-1 to Airpods – they are a product built by one of the world’s biggest companies - I would expect them to be good, although I should say I really dislike them and was happy to have my Earins before the Airpod came out.

Sure, there were some big problems with delivery, that could have been better, except that there was no experienced team of logistics experts – it was a Kickstart project! There were (still are) some problems with dropout – but the M-1 was the first wireless earbud!

Given the quality and the “cool” factor of having them months before anyone else I can only say I’m really pleased with my M-1s. Now the M-2 appears to be ready to deliver every item on my “I wish” list, for me it’s a no brainer.

Tack så mycket, Per, Kiril and Olie.

Dropkick April 24

A double tap function to skip songs would be cool...just throwing that out there. Just read the update, maybe it's already a function. So les go!!!! Russian guy, where you at?

TMH April 24

So i chucked my earins last November, expecting the trinity airs In January

So three months after January the airs have only started to arrive. To even worse user reviews than the earins got (worse dropouts)

I think the age of proper Bluetooth iems is a long way away

Bryan VanAlmkerk April 7

I cant support a product version 2 when the version 1 was so poorly executed along with the customer service.

Mag Teo

Superbacker

March 29

Hi, I commented earlier on my Earin version 1 and happy to update that my issues has been satisfactorily resolved. Thanks to a much more responsive support team this time round.

Gabriele Zedda March 28

Hello, I am your supporter on Kickstarter, and I bought Earin first edition, great product, congratulations! I have a question for you: what can 'do when the internal batteries that load headsets will be exhausted? They can be replaced? Thanks Gabriele Zedda. briele23@hotmail.com

Francois Rabie March 22

Thank you for your response, Carina. Where would I find this follow-up message of yours?

Dennis Kenike Dockx March 22

You charged money for the replacement and why on earth should I've pay for something that didn't even last the European warranty of two years! On top of that, a customer service that basically only needs to say sorry because customers, that seems to have issues with the same earbud, aren't happy with the outcome! Like I said before, Apple had to extend this one year warranty as well some years ago, but that's probably the difference between a huge concern that doesn't operate that anonymous as you guys do.

Your first customers should be your last and your most loyal fan base.

Francois Rabie March 21

Dear Earin,

While I love your product, when it works, I have to agree that your customer service process needs work. The support "chat" via the Android app and contact form on your website are black holes and the response to comments here is intermittent at best.

Please do me the courtesy of responding to one of my numerous requests for support.

Regards,
Francois

Mag Teo

Superbacker

March 21

Unfortunately for me, my Earin has died and cannot be resuscitated for the past 3-4 months. It was wonderful while it lasted - dropped connection and all. Needless to say, I won't be supporting the 2nd version of Earin as customer service support was for me next to negligible (suggestions range for me to check the micro USB wire, the red light to power source).

Egor Tilpunov March 21

@Earin
Hi.
After using earin for a while, the headphones stopped turning off, when placed in the capsule. Also capsule in most of the cases capsule does't chage he headset individually, but only when headphone are plugged into the AC.
Do you what what is the problem, is it common and is there anything, that could be done with that.

Steffen Schön March 21

Nice update guys!
I'm looking forward the M2s.
Use my M1 since Dez 2015 6 times per week. With the 3rd new ear-foames they still work as on day one! I really appreciate the M2s.

MK March 20

been using my earins daily as well (at least 30-60min min per day), drops are once-in-a-blue-moon and probably last all of 2 seconds, so cant complain. Carina has been on top of all the support requests so give her a chance, or re-send her your email .. she's really, really prompt. just give the tech support another go - they solved my issues pretty fast and i was thoroughly satisfied ... (thanks again Carina!)

steve owens March 20

while I cannot speak for those who received nothing, I can only say that this is one of my happiest surprises ever on kickstarter. I absolutely love my Earin's and tell everybody I can about them. Gone are the days of getting the cord caught on a door knob or a bush and having my buds ripped out of my head. I love my Earin's so very much, I cannot wait to see how much the new one's will cost me. literally my favorite headphones / ear buds I have ever owned. I would gladly consider purchasing some from the less than happy backers. let me know if interested. I'm in Texas, if that matters.
--Steve

Tarjei March 20

@Magnus Willemo i totally agree. I'm backer 8,006 of total, i never received any earbuds at all.
Sending an E-mail or message does not help either.
I have given up on their professional "abilities". It's actually surprising that they have made it this far. Using the 129£ as toilet paper would actually feel better, than this.
I guess they are mad on their neighboring country Norway.

Hilsen Norge

Magnus Willemo March 20

Stay away from these guys. Do not take care of their backers when it comes to wonky products. Had serious issues with M1 but go5 little to no help at all and in the end the M1s were useless due to disconnect between left and right and in general poor sound quality. Reference to part of the risk of backing early products through kickstarter. Real p-poor customer service and no support. Let them find their own development and then but through regular sales outlet to get some kind of customer protection. Do not find or support until they actually take care of customers. /Magnus

Raymond Chow March 20

Very excited about the M2 with your currrent update. Under no obligation is Earin required to give backers a discount for the upcoming product but is very welcome. Also is good to hear that backers gets first dibs on them. Just home pre orders and stock are better this time around. Good jobs guys and can't wait to order the M2.

Dennis Kenike Dockx March 18

@ Andy Sutherland It's the easiest to put the blame on the phone, but that can only partly true if we look at low end phones, they are cheap for a reason and that's where high end phones make a difference. This based on the fact that the only constant in between all of us is the Earin earbuds, but that doesn't mean that some of us received a pair that has problems hidden in themselves and that's exactly the problem for most of us that got confronted with those after a year of use. For Earin it is easy, after six months you have to prove that the issue was already present and there is no way their customers can do that, but they do suggest a solution that only benefits themselves. In my case they came with a discounted new pair of earbuds if I use my coupon. That's two times buying the same shitty earbuds and there's no warranty after six months and what I do get is a customer service that is basically the same as having nothing at all.

Andy Sutherland March 16

@Dennis Kenike Dockx

Fair enough. I completely understand your point that some backer experiences have been completely unsatisfactory. I cannot defend that.

My point is that there is still merit for some backers to try to worker through their issues with the Earin team. The notion that no one should even bother is what seemed silly to me.

Dennis Kenike Dockx March 16

@ Andy Sutherland I've also have a bad experience with a faulty battery in the right earbud and basically they've told me that after six months the customer has to prove the fault was already present in the device at delivery. Based on that explanation I base myself on the fact that both batteries of the right and the left earbud should be build to the same specs and since the right earbud doesn't last 30 minutes while the left can play for hours I think I can safely assume that the fault was already present by delivery, but that's not enough for them to RMA my earbuds.
Besides that, they've also told me I didn't bought them, I supported an idea and I got a food in return. That's basically what they said in their own way.

I've once bought a tablet on Kickstarter and that thing died and I spend 145€ on shipping it back to Hong Kong and I received a new sealed tablet back including the 145€ I spend on shipping the faulty tablet back. THAT'S WHAT YOU CALL COSTUMER SERVICE. I can say I bought other products of them afterwards and that's a NO GO for Earin in my case.

Michael March 15

No news on M-2? :(

Andy Sutherland March 14

@Bryan VanAlmkerk

It sounds like you are angry and frustrated with your own experience. Are you really suggesting that no one should even try to solve their individual and specific issues?

I have a pair of earin. They mostly worked well with iphone5, work very well with iphoneSE, and work very poorly with FiioX1ii. Based on that, is it just possible that it's not just the buds?

I think you may be painting with too broad a brush here...

Bryan VanAlmkerk March 13

@chris dont waste your time with support, they will run you through tons of troubleshooting and when the issue still arises will just blame it on bluetooth rather than i dont know do an rma and take back the faulty unit i have. Still cant use mine without constant drop outs and issues and i was basically told to pound sand.

Chris March 1

Dear Creator,

When I first got my earin's, I always had the right ear cut off. I stopped using it and put it aside since it was unusable. I recently was talking to a friend of mine about wireless Bluetooth in ear earphones again, and I remembered my Earin's so I'm trying them out again, and sure enough, I'm still having this problem. Is there any fix for this? At the time, I was so busy I didn't bother even finding out. But I'm pretty sure you wouldn't have created a product that you tested and found with a problem like this and send them out... right?

I honestly think the sound isn't bad. Everything else is fine and A-OK, just that the right ear keeps cutting out occasionally! It's annoying when you want quality sound, and get pauses in one ear!

I would love to continue using my Earin! Please let me know what I, or you can do for me!

TMH February 24

Creator

As you may have read in my comment, I can't progress the distortion issue (not that I could given your request to send a sample from an earbud) because the right earbud rarely (now never) works

As Dennis said, seems I am not alone

So now I use my Bragi dash. Sound is shit compared to Earin, but at least it works.

Just got an email from Trinity, the air ships next week

Dennis Kenike Dockx February 22

You told me that before, but it seems there's more problems with the right earbuds based on what I've seen so far.

Dennis Kenike Dockx February 21

I have issues with my right earbud as well, but this is because of a faulty battery that doesn't last 30 minutes anymore. I've taken very good care of it, like I do with everything I have (still have a MiniDisc player from 20 years ago kicking around) and then disaster strikes and the battery goes faulty. I've tried to resolve the issue with Earin and their excuse is that after six months the customer has to provide proof that the issue was already present the day you took delivery of the good. Like how long fucking earth are we going to be able to give proof of that! They know that and we are not going to tear the device apart trying to find proof of that, that would be user damage and also end of story.
Besides that, I didn't bought a good, I received Kickstarter backer reward is the way they see it.

I loved the sound of Earin and I did planned on supporting their new version, bit that ain't gonna happen.