Frequently Asked Questions
Some people don't think the roofs are very important, others want to multi-story setups -- so they need very few roofs per floor. Other people love them, and want 1 for every floor. Yet roofs are -- by far -- the Main Set's most costly part. Including 1 roof for every 3 floors allows us to keep the set price as low as possible. For those of you who want more, we decided to offer Roof Add-On packs, in both Terracotta and Slate. They are unlocked and available now.Last updated:
Since Kickstarter only allows backers to select a single pledge level, adding an Add-on Pack to your pledge isn’t so intuitive. But it’s pretty simple. You simply add the cost of the add-ons you wish to your total pledge amount. Many people who use Kickstarter regularly call this “overpledging.”
For example, if you want to add 1 Painted Stone Streets ($60) and 1 Painted Terracotta Roof Pack ($45) onto an existing 2 set Expertly Painted Pledge ($220), you just add these together ($60 + $45 + $220 = $325). Feel free to use our Pledge Calculator. Then, make sure you’re signed into Kickstarter, and edit your pledge total by typing in your new grand total ($325, in this example) and confirming it. You don’t need to touch your base pledge selection. That’s all you need to do for now.
About 2 weeks after the campaign closes, you will receive an e-mail from our Pledge Manager. At that time, you confirm all your specific set selections (and your shipping address). After that, you will receive a confirmation, and you’re all set.Last updated:
For Main Pledge Levels: No, all pledges close at the end of the Kickstarter. This is both to maintain the integrity of the Kickstarter and to allow us to organize and commence production of the base sets with a clear final quantity.
For Add-on Packs: If you have a qualifying main pledge, yes -- but for a brief time and quantities will be limited. To guarantee the Add-on Packs you want, we recommend adding them in before the Kickstarter ends.Last updated:
During the campaign, Kickstarter doesn’t have a mechanism to provide us with anything other than your base pledge selection and your e-mail address. To fill in missing details, we use a customized online pledge manager system.
Look for an invitation to our Pledge Manager after the Kickstarter ends (probably about 2 weeks). Using this easy tool, you can specify key information related to your order, including your add-on selections and shipping address. You can then return to check this account anytime. For now, one key thing: ensure that the e-mail account you use for Kickstarter is one that you will check routinely.Last updated:
Sure. The easiest way: click on our Pledge Calculator link. Enter your country and the quantities of the items you want. The Pledge Calculator will tally your correct total. Then go to make your pledge (or modify an existing pledge). Enter your total into the “pledge amount” box. You only need to check off one of the multiple categories you want (the largest category is easiest). As long as your total is correct, you don't need to mark the other pledge category.
After the campaign closes, you will receive an invitation to our pledge manager. It will list your total pledge amount, and ask you to fill in the specific items you wanted to match your total pledge. This includes all pledge levels and add-on sets. (All free stretch goals you qualified for will be included automatically.)Last updated:
Please use our pledge calculator:
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