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20 Technical Features. Power stretch. Anti-wrinkle. Moisture wicking. Anti-stink. Your shirts just got an upgrade. For men and women.
20 Technical Features. Power stretch. Anti-wrinkle. Moisture wicking. Anti-stink. Your shirts just got an upgrade. For men and women.
1,703 backers pledged $193,982 to help bring this project to life.

Shipping Update

Posted by DU/ER performance denim (Creator)
23 likes

Hi Backers!

Update on shipping. Thank you for your patience, we know it's been a long wait and we understand you're frustrated - we're frustrated too! The good news is we're in the final, final, final, final home stretch (promise). Here's what's been going on and where we're at.

The shipping labels that we created were stuck in customs on their way to our factory partner. They've now been released, but our partners are celebrating the EID holiday so weren't able to ship. They are back to work on the 23rd, and all items will go out.

Backers located outside of Canada, the United States, the UK and Australia will receive their goods direct from Bangladesh, via DHL. Backers in Europe will receive their goods duty free, other backers may be subject to the applicable duties and taxes of their country.

Backers located in Canada and the United States will have their orders shipped to our warehouse in Vancouver (so that we can pay for any applicable duties) and we will then have these orders shipped with expedited service from UPS.

Backers located in the UK and Australia will have their orders shipped to our partner facilities in those countries and we will then have their orders shipped expedited by the local carrier.

Even with these delays, orders will start to ship on the 23rd, with the vast majority completed by the end of the month. In honour of full transparency, there may be some orders that are shipped in the beginning of July as well.

For those of you who have been asking about changing your shipping address, any changes will delay your shipping further (as the labels are already overseas.) However, we want you to get your shirts! (Trust us, even though it hasn't always seemed like it, we really, really do.) So, if you NEED to change your shipping address because if you don't your package will be lost to the universe, please reach out to us at kickstarter@dishandduer.com and we'll facilitate it - but this will push your shipment into July.

Shirts aren't rocket ships, but new designs plus new fabrics plus new factory coupled with our unwillingness to budge on product quality has made this a more complicated process than we expected, so we do really, truly, genuinely appreciate your patience.

Best wishes,

Gary and the entire Dish & DUER team

Tom Gautreau, Ali Demir, and 21 more people like this update.

Comments

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    1. Missing avatar

      Sandra Silva on

      Hey there guys,

      Where can I confirm what address I gave as delivery address? As i have been moving and want to make sure I get them!

      Thanks,

      Sandra

    2. Corinne Barton on

      I guess this is why Kickstarter has a disclaimer. If these shirts actually show up at some point, I will now be amazed. Bummer behavior, ironically named Duer..

    3. Missing avatar

      Christian Cloud on

      Will tracking information be provided prior to product shipping? Any information to minimize frustration would be helpful.

    4. Missing avatar

      Nanette on

      Have these been shipped I have yet to receive my goods

    5. Prem Thomas on

      Hey Nicole, any update on shipping?

    6. DU/ER performance denim 4-time creator on

      Hi all,

      Thanks for your comments! We're excited for you to receive your shirts as well!

      Every day we are receiving additional tracking info from our factory partner, which is being communicated to customers daily.

      We're working towards getting North American tracking information; as mentioned to avoid duties and taxes we're shipping your orders from our distribution centre in Vancouver. Information will start uploading and being provided to us after July 21st; it's likely we'll have a concrete update by the end of the week.

      Again, we sincerely appreciate your patience and support.

      Best,

      Nicole

    7. Missing avatar

      Brendan on

      Would love information on shipping - these shirts are well overdue.

    8. Missing avatar

      Alex on

      would love to know when we'll be receiving shipping info. Missed my husbands birthday which the shirt was intended for 3 days ago. hoping it's arriving sometime this week. Located in BC

    9. Missing avatar

      Kelvin Szeto on

      i am located within the US and I still haven't received it yet.

    10. Missing avatar

      Peter olson on

      Holy crapola!!! The duer shirt mantra.... uhmmmm its just a shirt uhmmmm it's just a shirt uhmmmm.

      This poor thing traveling the world to go to some unknown location followed by apparently the worse tracking available I'm guessing DHL carrier pigeon/ pack mule Express. It's best to just imagine our shirts that have now been a half year in the making / transportation phase are on their own walkabouts, perhaps enjoying many ports of harbor, a few dank bars inland and getting in and out of several questionable jails and holding cells of varying degrees of horrible. These will be some well seasoned and traveled salty shirts come Yule time when they may or may not start tracking... ahmmmmmm it's just a shirt uhmmmm it's just a shirt.... and repeat !

    11. DU/ER performance denim 4-time creator on

      Hi Backers,

      We appreciate your comments and messages - these have not gone unnoticed and we've been actively communicating on the "comments" section of our campaign page with applicable updates.

      Every day we are receiving additional tracking info from our factory partner, which is being communicated to customers daily.

      We're working towards getting North American tracking information; as mentioned to avoid duties and taxes we're shipping your orders have our distribution centre in Vancouver. Information will start uploading and being provided to us after July 21st.

      Again, we sincerely appreciate your patience.

      Best,

      DUER

    12. Brandy Hartley on

      Hello Gary and team, it is July 19th. Is there any update on the shipments to US backers?

    13. Phil Westoby on

      Hmmm, there's no mention of the shipping timeline for those electing to pick up their shirts in store in Vancouver - best I call the store directly then?

    14. ADam Foeller on

      Please don't let this become another Kickstarter communication failure example. You're on the edge right now.

    15. Missing avatar

      Allan Smith on

      Any updates on US shopping?

    16. Matt Herrewynen on

      Along with all the others, are we getting shipping info, or is it just going to show up one day?

    17. Missing avatar

      Matthew Pattinson on

      Any update on the shipping? Can I get a UPS tracking number to see where the shirts I bought 9-months ago are at?

    18. Lynn Cohen on

      any idea on shipping?

    19. Ahmed El-Gendy on

      I don't receive anything yet UAE ?

    20. Missing avatar

      Terfa Gemana on

      I haven’t yet received any shipment details. Am worried if I will get the product before my travel

    21. Kirsten Haugen on

      Do we receive shipping/tracking info when our shirts ship? I'm in North America, so either mine have shipped, or are among the 'early July' ones.

    22. Missing avatar

      Sye Austin on

      UK still waiting. Fashion is about wearing the right thing at the right time. Soon stores over here will be selling long sleeve.

    23. ADam Foeller on

      Any updates on North American shipments?

    24. Missing avatar

      Peter olson on

      At this point I'm totally prepared to be underwhelmed If I'm being honest once I saw the shirts some where between update 3 or 5 or whatever number it's up too now. I hope I'm wrong but it's a lesson to read the furthest possible given release date more carefully so with no pressure or even any bar to reach for I guess I'm hoping to be surprised, have since gotten a few shirts that have totally done what these guys were planned to do. For the limited discount at least from this company it seems better to just wait till it's part of the normal product line stock wait for a normal seasonal sale and match any benefit of preorder funding. Just my 2 cents plus shipping and wait time 🙄😏

    25. Missing avatar

      Conor on

      Thanks for the update.

      Certainly looking forward to it given the warm weather we’re having. These shirt will come in handy!

    26. Missing avatar

      Brian on

      Looking forward to getting them! Thanks for the hard work!!