Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Thanks so much for your emails and comments!
If you have submitted an address change request, we are currently compiling all the requests to be sent to our distribution centres. If you haven't received a reply from us, don't fret, we're working on all the requests!
It’s a shirt not a rocket ship.
Hi! I would need to change my adress too...
Your last real update stated that you would be shipping by mid may and finish in June. Shortly after in an update you slowly switched that to the end of June without anyone really bringing attention to it. Now.... I'm an experienced backer and understand the delays that are involved with this platform and I'm very patient and understanding when it comes to this. That being said, can you do us all a favour and lay it all out for us. We would all appreciate and respect that. Thanks in advance.
Hi - I will also need to change my shipping address, please let me know how. Thanks!
Really looking forward to these! Due to the delays I have moved from Vancouver and will no longer be able to pick up at the Vancouver location. How do I add a shipping address? Thanks!
Okayyyyy; let's do this; can't wait!
All the best from Germany
They're commmmingggg! Shipping will begin next week and per our most recent update, we're still on track to have all orders dispatched by the end of June!
As always we appreciate your patience!
I really hope there will not be any more delays now that it is June...
It would be nice to get some pictures - especially of the women’s button down shirt. It’s been a really long wait and that would help to get some more updates, thanks!!!
@Sean ???? Did I miss an update?
Thanks for reaching out!
I believe we corrected the issue via email, but if you still need to modify your address please send us an email or message with your most up to date address.
Folks... I need to change my shipping address due to the delays.
We've read your comments and messages - we know you're excited and we are too!
We're in the home stretch, and are still on track to have all orders shipped by the end of June.
We can't thank you enough for your patience, and we can't wait for you to get your hands on these shirts!
Going halfway through May. Can we please have the good news?
I need to update my shipping address. How do I do that?
It has been nearly a month since final prototypes and surveys came out. Any updates are most welcome!
Any word on delivery dates?
It’s May guys!
Can we have an update?
But you already charged me that $8
Thanks for the question and my apologies for the confusion.
You're correct - provided your pledge is over $70.00 after add-ons the $8.00 shipping fee is waived.
Lauren - Your address has since been updated.
I need to update my shipping address and I did not get a response to the email I sent last week. Can someone reach out to me? Ljackson2306@gmail.com
BackerKit replied that the shipping is only waived if the items were picked up in person. Your project update indicated that the fee is waived for pledge over $70, for USA and Canada. Can you please clarify?
Hi Duer, I was charged the $8 shipping fee which should have been waived. I’ve replied to your email, can you check it?
Your survey has been sent!
We're aiming to begin shipping in May. You can stay up to date by checking our "updates" page.
Hi, any updates on estimated shipping? Looking forward to wear the clothes
Email is firstname.lastname@example.org thanks for the reply
Any updates on estimated shipping?
Thanks for the comment!
Can you provide us with either your backer number or email address? I'd be happy to re-send your survey to you allowing you to check on your order.
Can I have a look on my order again please before anything gets shipped please?!
This question is directed at DU/ER and my fellow backers. While waiting with anticipation for my DU/ER shirt I was reminded of a shirt I found online a few months ago. The Lands End Comfort First Shirt with COOLMAX is also made from an enticing sounding fabric brew of cotton, Coolmax polyester, nylon, and spandex. Just wondering if anyone has tried this shirt? I would be interested in comments comparing the two.
With new shipping time I need to change my shipping address ❤️ how can I do that?
Thanks for reaching out! Unfortunately, the cost of shipping as well as duty and freight have increased substantial, making our shipping costs go up as well - it's expensive for us too! I wish we could lower the costs, however, it's not possible yet.
Sigh. 35% off the most expensive product is still less than the ridiculous shipping cost to New Zealand....
I too am okay with the wait. The quality of this company’s previous campaigns is by far the best I have backed.
I’m ok with the wait too. I’m up to 10 pairs of pants in different weights and colors, so I think the company makes good decisions. I did groan when the coupon code pushed my purchase just below the amount required for free shipping, effectively wiping out most of the savings. Think you guys could add that to the code for all us loyalists?
Hey all. I understand the disappointment, but I gotta tell you, I did a kickstarter for DU/ER last year where I ordered 2 pairs of trousers; I know own 7. I wear them almost every day, the fit and comfort are better than any other trousers I own. I'm willing to wait for the shirts. Thanks for the spiff for the web site, I know what I'm going to be ordering next! All the best.
Hello ladies (I do hope you have female employees somewhere in the company) and hello guys. I have perfectionist tendencies as well, so I get that part. I am a newbie backer on Kickstarter, you are my 3rd company. The other 2 went perfectly as described. I am willing to wait for an Excellent product from my 3rd artist with a wonderful idea. If these are not Excellent, I will be frustrated, angry, and burned once. Cheers, Corinne
...if I get great qualitative Shirts in June; I'll be happy at all!
(but not later....)
Kind regards from Germany
You all sound like good guys and I will patiently wait for the shirt.
Hi @Sean! Thanks for asking the questions, because answering them will help everybody understand a bit more about our process. Our update said (maybe not too clearly!) that we were finalizing the prototype. Our first prototype came in more than a year ago. When we launched our campaign, we had a prototype that we were 85% happy with. Some companies would have gone with that one, but we have some perfectionist tendencies! Since we launched, we've gone through 3 iterations on the fabric. Now, we have ones we're SO happy with. We also went through 3-4 versions of the shirt designs. It may be possible to nail a prototype on the first attempt, but our philosophy on clothing and design is based on solving problems - so as we prototype, sample and wear test these early designs, we realize that there are improvements to be made. Our mission is to bring you the greatest clothing possible. We're on track to do that with these shirts... just takes a few prototypes behind the scenes to do that. Hope that helps relieve your concerns!
Let us know if you have any other concerns.
- Robin and the DUER team
I don’t care about the delivery to be honest. I just don’t understand their saying they are waiting for the prototype. They should have had a finished prototype months ago. This is an existing company in the clothing business. It does not make sense. If for example they said in the update the finally received the custom fabric it took to manufacture the shirts. I would totally understood. They needed the money to order the material and it could take months, but not the prototype. I have brought 15 new products to market in my career. These were more complicated than a shirt. Prototyping happens before you raise money.
@Sean it clearly states when you pledged that expected delivery was set for March. It's currently February, they haven't announced any delays or anything. What's the problem?
They had our funding on 11/17/17 over three months ago. This shirt isn’t rocket science. The Empire State Building 103 floors was built in one year. It will take half of that to deliver a few shirts. I’m not impressed!
I’m sorry I don’t understand why it’s taken this long to perfect a prototype. They didn’t need our money to do a prototype. I certainly thought they had a prototype when they raised funds. It doesn’t make sense.
We're in the thick of production right now and are pushing to get these shirts shipped out in April as promised.
Our backers will be the first to know of any updates/changes!
Hey DU/ER Team,
I am a bit worried about this campaign. There are no updates, no production pictures and nothing from you at all?
As an early backer; can I still expect a quality Shirt in March/April?
PS: Don't forget to fix quality issues from the last camapign ;-)