I think you are doing an incredible job. Ignore the haters, they'll always be here. Still waiting for a package but I know I don't have to worry about that. The coins I did receive are excellent. Would back again, even with all the delays.
Great with an update.
I would certainly back again, the product is great and it's just a shame there has been so many issues with the shipping method.
But two whole weeks from now isn't that bad, can't wait to get the rest :)
I can understand some peoples frustrations and I am quite happy since I got my package. But I can understand the difficulties of postal service of Greece -_- I hope you can solve everything without further problems so everybody can enjoy your beautiful products.
Thank you for the update! I see tou've been doing your best, I appreciate the sincerity and insight you give us. I dont like waiting but this is not your fault. I think ppl should give you credit for responding to their questions and even already sending replacements instead of complaining and blaming you guys!
Having lived with (and briefly worked for) the Royal Mail here in the UK I can feel your pain for having to deal with a postal service that want's things done their way.
This is a kickstarter, delays happen. Good communication makes them bearable.
Thanks for the update and I'll look forward to the coins when you have everything sorted out.
Thank you for the update and transparency. It is highly appreciated as there are numerous examples of KS-projects that fail on this point. Good luck with fixing the issues !
"Ignore the haters, they'll always be here." - People were pissed as they should be, because DrawLab were ignoring them. Good communication is very important in kickstarter projects.
Hell there have been projects that delivered 2 and a half years late this is nothing, In saying that I have some of my packs but still waiting on some more, but I'll be buying more as soon as they are on the website. these coins are awesome -- https://dl.dropboxusercontent.com/u/10944584/IMG_2947.JPG
Thanks for the update. I'm a patient man, but it always helps to keep the backers informed :)
Keep up the good work. Looking forward to the coins when they eventually shows up.
Thanks guys! It must be so frustrating having to deal with all this nonsense. you want mail to be delivered, simple as that, yet the postal service has stuffed you around for too long! Glad to hear that we will be getting coin's soon!
Thanks VERY much for the update. I can only imagine your constant frustration with the shipping part of this project... especially since everything else went so smoothly. I admit that I've been letting my frustration show, but I fully support you and know that in the end you'll make sure we all receive our coins. I also will back again if you do another coin project. Good luck with all of the repacking!
Thank you for the update, I hope that now everything is sorted out although you still have to wait for the resolution from the head post office first..
I don't mind waiting a little bit longer as long as I know I will get the product at the end.
Wonderful update answering all questions I was quite annoyed not to be aware of :-)
Good luck for the last milestone !
Thank you very much for the (belated) update.
I've been very frustrated by this whole process, and of course the Hellenic Post deserves almost all of the blame, obviously. That said, infrequent updates throughout the process have added to that frustration. Don't get me wrong, I would gladly back this project again and I'm hoping to back another similar Drawlab coin project someday soon (we still need necromancy coins, elemental magic coins, underwater coins, Lovecraftian horror coins, etc.). I'm also anticipating taking advantage of the offer to get more coins at the same price after they've shipped out their kickstarter orders.
I'm hoping Drawlab learns a couple things from this, though. The big one obviously, is learning how to ship out so many coins so they reach backers quickly and more-or-less on time. Thankfully it seems Drawlab is finally getting on track with that, though we've heard that before a couple times.
The other thing I'm hoping Drawlab learns how to do for any future projects is transparency in the shipping process. Drawlab's comments in the comment section often contradicted what they said in their latest update in the updates section. What's more, many backers do not want to, or know to look through thousands of comments in the comment section to get important information on their shipping. It is far preferable to post new updates that get sent out by email to everyone, cutting down dramatically on misunderstandings and backers sharing misinformation in the absence of official word from Drawlab. These updates should also be more frequent. Even a quick note that says "we have a problem with the post office, we don't have a solution yet but we're working in it" gives backers important information and reassures backers that they're not forgotten or ignored. Updates do not have to be many paragraphs long or provide that much information, just whatever information happens to be available at the time. Finally, if backers know that there will be an update on a certain day of the week, every week, that's even better. Of course, do update more often than that if there's something immediate.
Again, thank you for this update. I'm hoping you'll continue to post more updates with specific information every few days until you can announce that every package has left.
Thank you for your insight. We agree that it would have been better for everyone to provide regular updates, even ones including less information.
The reason we chose not to was that we had received contradicted messages from the postal office and did not want to confuse all you with all that.
We probably did not handle this very well and made many people feel uncomfortable.
@Drawlab Thanks for the reply. I think even just telling us that you're getting contradictory messages from the post office, and that's the reason for not having more information for us, is still valuable information that would reassure backers you're working hard to get things resolved. If nothing else, it shows us you share our pain!
And people wonder why Greece is in such bad shape? The post office limits how many packages you can send every day? Do your police limit how man criminals they can arrest?
Thanks for the update.
Thank you for all your efforts to resolve this. :-)
No worries here, the coins I did get so far are amazing. It sounds like most of the frustration is on your guys side, that sounds like a real pain to deal with.
I also thank you for the update, it's nice to know what is going on. I know delays happen and things happen that are beyond the control of the project creators. Looking forward to getting my Collector's Set soon. :D
I got a part of my pledge, but the coins are amazing. I don't mind waiting for the rest. Thanks for all you're doing.
Thank you for the update. I can't wait to see (and play my games with) these when they do eventually arrive :)
Very much appreciate your detailed update. Not too surprised the postal service screwed up their instructions. Happy to learn you are focusing on adjusting to the updated shipping requirements and fulfilling the orders. I must say the quality of the coins and pouches I did receive are excellent. Looking forward to using the complete order soon. Thanks again for the update.
Still angry there was no return communication about my change of address. Don't know if I will be receiving my order at all.
Thanks for the update. Any word on shipping the chests?
Thanks so much for the latest update! It's good to hear that things are being sorted out with the post and progressing along (relatively) smoothly at this point. I agree that the main cause of the frustration has been the interval between updates, mainly because it seemed like all progress just kind of stopped after the first round of shipments were made. I am really looking forward to receiving the coins, and even still just judging by the images I would gladly back another similar project from Drawlab. Keep up the good work!
Thanks for the update. It's always better to hear what's going on, even if it's bad news, than to be left in the dark. And the fact that you're actively working to find and solve any problems is great.
The Greek post office had ONE job....
Glad to see this update. Got a few of my coin sets all at once and then nothing for weeks. Was starting to get worried.
Hello Drawlab team,
Thank you for the update. I can feel your frustration. I hope to receive my coins in Malaysia. I know that many of your backers come from the USA and possibly Europe, but I hope you won't forget us in Asia. Looking forward and much thanks for your resilience in seeing this through.
Drawlab, understand your top priority is in getting your existing parcels out to backers, but I sure hope you don't ignore those who are reaching out for feedback on inconsistent coin quality...
Your detailed update is appreciated! You are doing a great job keeping us informed through this process. It is always nice to see a business behaving in a professional manner.
Well done :)
Angela, I'm in Singapore and I've received a few of the coin sets already :) so maybe a few of yours are on the way!
Amazing communication, thank you Draw Lab. I've received half of my order and can only imagine the anticipating of those who haven't received any yet, because they are incredible coins. Absolutely gorgeous. Thank you again for the update, and I'm glad to hear that the situation is getting resolved. You've won the heart of this backer at the very least. :)
@Starfury That job is to collect a paycheck, benefits and eventually a pension while doing as little or nothing in return.
So, just to be clear, we'll get an update Monday telling us that you have gotten the instructions, and an update on Friday saying all packages have shipped?
We will provide a new update tomorrow with all the news. The meeting on Monday was a good one and we are waiting for good news.
It's tomorrow, today. I saw you posted some info in the comments section, but I hope you will indeed post a new update so that people will get a nice email letting them know what's up. Doesn't have to be long with lots of pictures, just a quick summary will keep everyone happy.
Finally received my first 3 sets in Texas. One burrito was intact, but rather tiny. The other burrito was huge and both ends had completely split open. One green drawstring bag was hanging out of one end. Not a pretty sight.
Luckily, after some confusion, everything was intact and beautiful. The puny folder only contained a single coin set (gold dwarven) plus two empty drawstring bags. (Extras? I don't know.) The other folder had two bags of Steampunk, one visibly larger than the other. Turns out one set was shorted a few coins, but they were included in the other set. No harm, no foul.
I haven't taken a super close look, but at a glance the coins are all fantastic. I was concerned about excessive black gunk and lack of color separation, but everything has just the right amount of "grime" and colors pop between gold and copper, even in less than ideal lighting. A few coppers stand out due to a bright red finish, but they mix into a stack well enough. Besides the split packaging, my only other complaint would be that staples went through a few drawstring bags, but I think I extracted them without much damage. Always go slow when first opening these parcels! ;-)