Shipping Solution- Hoping to cut the finishing line
we are unfortunately already in mid September and many people haven't got their rewards so far. We apologize for this but believe us, is has been our focus to resolve it with all our strength.
What is going on now
We had informed you in the comments section that we have been in daily communications with the local post office due to their restriction of the number of packages the allowed us to send each day. Finally, this week we made two meetings with the head of the greek post office and we have been assured that they want to help us and they did apologize for the whole mess that we want to give to you.
Let me remind you that we had to repack the whole stock after their instructions, in order to continue the procedure when the first packages were sent. It seems that their proposal was unorthodox and a small change has to be made again to complete the shipping. It seems that major errors were made and insufficient instructions were given from their employers causing the delay
What is happening nowRight now, we are anticipating an update from the head of the post office on the resolution of the matter. A change in packaging or a fee might be required to continue this process, but from the moment we are receiving these instructions, the whole stock is going to be picked up in a day and sent to you.
Right now, only about 50% of the orders has been sent. Packages have returned back to us after discovering the mistake. We are keeping track of what has been packed, so no package has been lost.
The next steps
We had informed you of a special offer from our website in mid September. We have halted this, since we want to complete the shipping to you before selling our coins open to the public.
Next week, we are going to receive the news and inform you ASAP, starting the packing again in double shifts. We are estimating that the repacking (according to the feedback we received) can be finished in 4 days making it possible to send all the coins at the end of the next week.
After we have completed all the orders, we are going to place the coins in our website, with the special offer we had mentioned before. We will have been given exact instructions and all the assurances from the postal service so the procedure will be different than now, but a shipping cost will be added.
Some words from our heart
We do understand your frustration having received a part of your order. We apologise for this and of any uncairtainty you have been through the past days. We want to tell you again that we did anything possible to resolve it as efficiently as possible and that are not just throwing excuses. This whole shipping process has been a nightmare for us, facing problems that we had not faced in previous projects.
We want to sincerely apologise to you for not responding in the previous week but we wanted to get a concrete response before giving it to you.
We also thank you for posting here or the the social media pictures of the coins you have received. We are happy that you love them this much and it certainly gives us strength.
Thank you for your support