Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Have you tried reading Kickstarter updates? Like, the most current one?
Physical stuff was sent out at end of 2016, if you haven't received anything it wouldn't have been a bad idea to contact Double Fine or Fangamer.
No offense but 2012 and still havent got my physical stuff? I shouldnt need to go read comments to get my stuff. Sorry but this has been the worst kickstarter ever.
If you are missing digital stuff: https://www.humblebundle.com/resender
If you are missing physical stuff: email@example.com
Note: Use your Kickstarter email address.
I'm a $100 babcker. Not received my box and Blu-Ray and any digital stuff...
Hello, I am a 15$ backer and never received a prompt for a survey once the game was launched. Is it still possible to get my steam code? Thank you for your time.
Today i got a happy holidays newsletter from you and it reminded me that I have not yet received the steel box (110$ tier) :)
My code has expired, how do I DL the game?
Hi, I know I am VERY late but is there any way for me to get the game (I did the 15$ pledge) -> somehow I missed my code �
Within 3 hours of emailing firstname.lastname@example.org and giving my Kickstarter email address and mailing address, I received this response:
"No problem--we appreciate you being so thorough with your info! We found your order, updated all the information, and shipped it out. Your IPA customs number for the package is XXXXXXXXXXXXXXX. Let us know if there's anything else we can help with!"
So did I miss something about the boxed edition, because I still haven't gotten mine.
I also have not received my box. I'm a $100 babcker.
it would be great if as a backer I could get a key for the Xbox One version, which is where I really want to play this (though it didn't exist in 2012). But it seems I'll have to pay $20 for that.
I got the box in the meantime ..
Here's a copy of my message below:
Contact email@example.com, they are handling the sending of the boxes. They should know if your packages were sent and when.
Haven't received anything either ..
No sign of the boxed game yet and I'm a $100+ backer. I didn't even realize it had already been shipped to backers until I saw copies of it up on sale on ebay.
Come on, Tim - been a groupie of yours since the 90's!
For those who haven't received digital stuff yet: try https://www.humblebundle.com/resender
@Albert Lam: "Open box", "Look at open box"
Did anyone get their Blu-ray of the documentary yet? Only got the box game a while ago, but the doc is already being sold and never got mine. $100 tier.
Years now and still no download key? C'mon Tim.
I backed the project but never really got that e-mail for the survey or whatever and never really got a key for the game. In the end is there are a way to get the game i payed for or i just wasted my money?
Oh wow, the boxed edition was produced after all! Unfortunately I backed at the $100 level and haven't received anything either.
I know that living across the Atlantique ocean makes the delivery longer from the U.S.A. but i didn't receive any shippment confirmation and, of course, not the long awaited Game and blu Ray.
I've backed for more than 100$, didn't changed my adress since the first part of goodies (poster, t-shirt...) were shipped and received.
I hope that my waiting will soon end.
By advance, Thank you.
Still haven't received anything at all, backed at $100 tier.
Use the Humble key resender. If you are using the same email address since back then you will be fine.
I'm on kickstarter, not IndieGoGo or GoFundMe, so yes I'm on the right campaign site.
Things I checked before posting:
search of email for "broken" "double" "fine"
my keychain which lead me to account recovery at:
which didn't have a download link, or any PMs
Then I checked for a PM from them here on Kickstarter
I even double checked the front page of the project for a "download your rewards now, details in update #XX"
I don't care if I can buy it from someone named humble, I want what I already paid for years ago.
@YaVerOt: Are you sure you are on the right campaign site? Broken Age was release in 2015, you can get it from Humble (use the key resender).
Anyone know when we'll be able to download our copy of the game? I foolishly put it on my VGG 2017 challenge list thinking I already had it.
100$ pledge and received my box yesterday!
@Sebastian TR: You can download the PDF from Humble.
Just wondering for those of us wanting to download + read the digital art book: THE ART OF BROKEN AGE is the only way to do this through the propriety app / website of Darkhorse ??
As a $100 backer no DRM free PDF ? :(
@Sven Bahn: Did you contact Fangamer? He probably got an invoice from them for shipped items only (vs. the whole pledge amount).
What did you do to get your BluRay???
My one was refused from german customs because i don´t want to pay more money. I already payed 100,-$ + 10,-$ for international shipment!!!
And now I should pay again? All I got from Double Fine Support was, that this is my problem:
We're sorry that you ran into customs fees with your order. While we set fair values on our international shipments, German customs tends to be very strict, and packages shipped to your country almost always include extra fees to import. It is the responsibility of the customer to pay these fees. You can find more information about this here:
We can not predict how customs officers will assess packages, and we can not pre-pay fees via standard post. The only way to send packages with taxes pre-paid is to use UPS expedited service (which would have cost an extra $35 USD), because the taxes are pre-paid and included in the price."
Very, very bad Double Fine! :-(
I also did the $100 pledge and I still haven't received my box. I live in Michigan. Who do I contact to find out what's going on? Thanks!
I did the $100 pledge and I still haven't received my box. I live in California. Who do I contact to find out what's going on? Thanks!
Just got my box in Israel, how post is quite bad in here :(
I wish we will switch to UPS or Fedex as our post services
On another note, this looks amazing alto I've already finished the game few times :)
Good to know!
I've heard before that German customs can be quite a hassle...
Double Fine office is closed atm. But got it sorted out today with Fangamer.
Thanks to their support staff!
I live in Northern California and I haven't gotten my collector's edition yet...anyone else so close by still waiting for their merch?
@Stefan Lewantoski: Did you try to request a proper invoice for the box from Double Fine? Would this help with customs?
Got mine couple of days ago here in Greece.
Feels strange this Odyssey came to an end
My reward lies at german customs because it is not correct declared which is the value for the goods. At Kickstarter i only have the complete value at which i now have to pay taxes. This is not ok for me so i will refuse acceptance. Very Bad, other Kickstarter Projects did this right everytime.
I haven't recieved mine yet:( really looking forward to it though. Hoping the gamebox arrives soon. (Norway).
I got my box in Sweden yesterday. Really fabulous! It was worth the wait! Thank you! (By the way - there was an exhibition called "Game Masters" in my hometown Halmstad last year. They displayed golden oldies (tempest, Donkey Kong) and newer games plus indie games. Broken Age was one of the games! I really enjoyed that moment!)
Thursday, 15th of December 2016.
The day our transaction was completed. Thank you, Tim. Thank you... and may God have mercy on your soul.
Cool, I got to tick the "Got it" box for my first backed project yesterday! The game box arrived safely in Belgium!
I got it, live in Canada in GTA. Thanks all!
Got mine too, awesome!
The package wasn't padded, it was a little bit beaten up (minor damage at one corner of the game box), but nothing serious. Fangamer normally makes a much better job than this.
@Mike Hansford: You should really watch the documentary!
After 5 years, with much fanfare (not really), I'm happy to say that I've finally ticked "got it" on my very first Kickstarter.
It's been a wild ride (waiting mostly), and it's finally over. I never finished the game, and I'm pretty sure I'll never watch the 30 hour documentary, but I'm glad I was part of the adventure.
Thanks Double Fine. :D
This was my first Kickstarter ever backed, and just today I got the boxed copy of the game with the documentary discs. Thank you Double Fine, it's been a long time coming but now that I have it I can finally check that Got it! box on Kickstarter.