Frequently Asked Questions
I am a retailer and I wish to order Drakerys products, including Kickstarter exclusives, for re-sale purpose. Is it possible?
Of course! Please contact us: firstname.lastname@example.orgLast updated:
Our cumulated previous experience with plastic miniatures on other endeavours has made us decide on a very hard PVC plastic.
We want your minis to be durable, not the scary "melt in the sun" crap.
We are currently discussing these processing options with our manufacturer and we are extremely demanding (and our manufacturer is extremely experienced and known in the gaming industry) cause we don't make crap and we don't sell crap. It's a matter of honor.
Plus, it goes without saying but it's better to say it : we would replace immediately and at no charge any defective product.
PVC plastic can be chewy and soft or hard as a rock depending on the process and solidifying procedure used. We decided to not make more margin at your expense by using a process that would make small parts bendable. We want you to have crisp details and resilient minis on the table.Last updated:
The Starter Set will include the rules for all the content of the box (including unlocked stretch goals for the starter). All extra miniatures will come with rules of their own.Last updated:
Having duplicate soldiers help you expand your army to play bigger games or use various equipment combinations against your opponents. Moreover, champions come with multiple assembly options as well, giving them new design possibilities!Last updated:
When you set up a KS project, KS tells you that you CAN'T make the country where you are settled pay for shipping costs. Our project is based in the US as one of our partners is from there. We couldn't set it in France nor the UK.
Then, we had to set up some reasonable shipping costs and prices and find the balance between them.
We chose to absorb a huge chunk of the shipping costs and all of the Custom fees to EU (our products ship from China) but we couldn't afford to absorb all of it as we are also discounting the products compared to their MSRP.
We also chose to mitigate these shipping costs by allowing to take as many add-ons as you want without paying any extra shipping costs on these (except for A La Carte level). Hence the shipping cost for your pledge will also cover shipping your add-on selections.
Finally, as we write this FAQ, we are working with our freight forwarder in the US to find a reasonable and reliable way to ship to Canada without having killing fees from services like UPS/FedEx.Last updated:
There are many questions about the shipping costs and services for the game, which we did not expect. We mainly didn't give too much explanation because transportation is a relatively complex process, and understanding it as well as international law is a rather complex and boring thing. :)
How will the games be transported ?
All the products will be manufactured and assembled in China. All your pledges will be prepared and packed there.
Then, everything will be put in 2 containers : one that will be shipped to the US, the other to Europe. Once the boats arrive, about 1 month later, the shipments go through the customs. Then the freight forwarder will open up the containers and ship all the packs.
In Northern America, these packs will be handled by courrier, probably DHL who might also be taking care of the containers. However, international freight is an ever-evolving market, and depending on conditions and ship schedules we could also chose another courrier such as UPS or FedEx. Honestly, this will only be determined at the time the merchandise leaves China, to get hte best pricing and the best shipping conditions.
In the EU, it will be really similar. However, due to the particular nature of the European market, once the containers have arrived, the packs will probably not be sent by courrier but by national post services.
For the rest of the word, we will have to ship them either from Europe or from USA through courrier, depending on the nearest geographical area and the cost.
In any case, all will be dealt with through mail that requires signatures. Once the packs have been shipped, we will communicate to each pledger the tracing number of the pack so as to avoid any issues.
Why are there no freight charges for the USA ?
Given the nature of the Kickstarter interface, it is not possible to charge extra freight cost for the USA. The way to do that is to charge freight cost at a later time, during the pledge management. However, we have decided not to do this, as we wanted to simplify the process and be very transparent about the cost our backers (you !) are paying from the start.
Why are the freight charges higher for the EU and are they not included in the price ?
Please note that there is a fundamental difference between a price as it is given in the USA and a price as it is given in the EU.
In America, the price of any item sold always appears with VAT excluded.
In the EU, the price of any item sold is always with the VAT included.
The average level of VAT in the EU being around 20%, that means that 20% of what you actually pay goes to the state, and that if we printed the same price for Europe and the USA, it would actually appear 20% higher in EU. That will actually be the case at the retail level as it is already for every boardgame sold on these territories.
As such, our additional shipping costs not only include the actual expedition cost, but also a 20% sales tax. You can calculate easily that the freight cost we are asking is less than 20% of the total pledge level, hence the fact that we are actually selling the European games for a lower price than the American games when we have paid the VAT.Last updated:
What languages will the game be available in at the end of the campaign ? En quelles langues le jeu sera-t-il disponible à la fin de la campagne ?
US/UK : For the moment, we have scheduled the English and French versions of the game. The option will be offered at the end of the campaign in the Pledge Manager.
FR : Pour le moment, nous avons prévu une version française et une version anglaise. L'option sera offerte à la fin de la campagne dans le pledge manager.Last updated:
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