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this is what I got "We're very sorry to hear you're upset with the delay and offered solution for the Kimagure Orange Road Kickstarter Campaign.
We have done everything in our power in attempt to fulfill the original offer of the signed merchandise and shikishis. As mentioned before, a Digital Manga Inc. representative was sent to speak with Matsumoto-sensei on multiple occasions. And more recently the president of DMI, himself, even traveled to Japan in hopes to see the Kimagure Orange Road author in the hospital in an effort to, again, ask for some sort of resolution to the issue at hand. Upon arriving, however, Hikaru Sasahara was unable to gain access to speak with Matsumoto-sensei due to the seriousness of his medical condition.
After months of back and forth conversations with Matsumoto-sensei's representatives, this is the best solution. We can not offer a full refund, but are able to offer a partial one in the amount of 10% of your full pledge amount. Should you have any further concerns regarding the above stated refund offer, please let us know.
Once again, we fully understand your distress regarding the unsigned items and delay in the KOR campaign.
We would like to thank you for your ongoing patience, as we continue to work hard towards fulfillment of this and our other projects.
" which is absolutely not even close to acceptable in my opinion.
> Last login Nov 20 2017
Can we get any responses to our messages / questions?
> Last login Nov 18 2017
Can we get an ETA for fulfillment? The Psyche Delico gave a new ETA (mid-2018) and said the following:
"Our company, Digital Manga, has four KickStarter campaigns that we are all currently working on. Due to the amount of books needed to be printed, there is a delay in not only this KickStarter but with our other regular print titles as well. We ask for your patients as we try to quickly finish these projects, while keeping on top of the print releases we’re also doing outside of KickStarter."
This one doesn't have a new ETA in any of the updates, or did I miss it?
> Last login Nov 17 2017
I know that they're answering queries for the June Yaoi Kickstarter, because my friends donated to that particular project. Is something stopping DMP from responding to messages here?
Hiromi Tsuru passed away (the awesome VA for Madoka). :/
Tsuru voiced many iconic characters in anime, including Bulma from Dragon Ball, Dokin-chan in Soreike! Anpanman, Madoka Ayukawa in Kimagure Orange Road, Ukyo Kuonji in Ranma ½, Sachiko Nishio in Touch, Asuna Kujo in Maison Ikkoku, Meryl Strife in Trigun, Mikami in Ghost Sweeper Mikami, and Kiddy Phenil in Silent Möbius. She also provided the Japanese voice for the character Trinity in The Animatrix shorts. In video games, she is most well known for the voice of Naomi Hunter in the Metal Gear Solid series, Julia Chang in the Tekken series, and Anne in Bravely Second: End Layer.
Greater chance to win the lottery than to get the set of 1-6 printed volumes before xmas. I wonder what other lame excuse we will be slapped with next.
> Last Login November 15
I once again requested a full refund since the only reason I pledged was for the signatures, still no response. I don't know in what universe they believe $10-$11 is the total value of these signatures when signed KOR fukuseigenga alone routinely go for $50+ on Mandarake.
Been over a month since the last update, where are volumes 5 & 6? Have they arrived and when can we expect shipping to begin?
@Tender Breeze: By Christmas seems a bit unlikely going by the updates and the pace of their other projects. Not this Christmas anyway...
@DMP - Is there any chance that we will receive the printed books by Christmas? If possible, I would really like to add them to a present.
@Michael oh hey! I should have just asked you. Thanks for your input!
Megz - I've backed all their campaigns to print new Tezuka works. I think it'll be okay, but I guess we'll see (things seem to have fallen apart on this one more than usual).
They haven't sent out the survey asking for our mailing addresses yet that I can see.
I cannot remember if I already gave them my address. I'm moving in May and if we don't have the books by then (I really hope we do) I would need to contact them to have it sent elsewhere. Should I send them a message? This is the first Kickstarter I have ever backed, you can imagine how I'm feeling.
There's no way to cancel your pledge. I was looking into chargebacks and it looks like it's 120 days after purchase... and this is long after that.
Same response here. Honestly, at this point I'm on the fence about requesting a full refund and canceling the pledge altogether.
They're offering me a 10% refund for my tier. Amazing. Well, guess I'm never donating to dmp's kickstarters again.
Been over a month since I messaged DMP requesting a refund (on September 22nd), and way over the "week or two" (on October 11) we were promised responses to our messages.
Regarding the many dissatisfied voices here, let me add my voice to the multitude. I have 2 current project pledges with DMP. I for one will think extremely long and hard before even considering investing, or even purchasing, anything from DMP ever again. Certainly not anytime sooner than I actually receive the physical items I pledged for (and those were just for books, nothing fancy, but still a fair chunk of change. My heart goes out to those who pledged at the higher tiers ).... assuming I ever do receive them.
Problems and delays on KS happen, we get that, but the atrocious lack communication from DMP has been despicable. We are the investors & customer base for this project. Fobbing us off with excuses simply doesn't cut it. DMP should be ashamed! Get your acts together, damnit!
If it's going to be late, then tell us ahead of time. If it's not going well, or someone's quit, or or or then tell us what's happening. Communication is key. If things are delayed then we'll grumble sure, but by keeping us informed, you'll gain our understanding, forgiveness, and belief that you might one day deliver. But these exceptionally long silences interspersed with infrequent detail-sparse updates is not the way to gain repeat customers.
digitalmanga responded to some questions in the last update, for anyone who doesn't check the comments of other updates regularly:
Still haven't heard anything regarding a refund.
What's saddest was that I was checking up on another project with good communication put together by an indie team, and saw someone asking *there* in the comments section to about KOR and DMP in particular. This has gotten so bad that people are discussing this project on other Kickstarters.
It's been almost a full month since they requested dissatisfied backers reach out. I can't imagine every backer reached out to them, so I don't know what the holdup is in responding to backers, particularly because I imagine most backers could be reached out to with a macro response. Sure, Yaoicon just happened and they lost their project manager, but at my job, this absolutely wouldn't fly. When someone leaves, others are expected to pick up the slack quickly until a replacement is hired so that there is no gap in coverage.
It's clear that managing this project just isn't a priority for them, and like @vandeetz said, if they continue to botch projects as horrifically as this one, they won't be able to depend on crowdfunding very much longer -- and it seems that they lean very heavily on crowdfunding to publish their books.
They're still dragging their feet on the up in the air kickstarter. Even if they started shipping today I don't see them being able to finish delivery before the holidays are past.
Honestly as much as we would like these books, people need to walk away from these kickstarters in droves and really affect this companies bottom line before they'll either change their way of doing business or fail. Its unfortunate but companies that don't adapt die.
This company uses crowd funding as a crutch because they're unable to secure traditional funding, which is fine, but your backers are your business partners when you do it this way. Its not to much to ask for up to date time lines and an open line of communication
I only ordered Volume One, any idea when it will ship?
The project manager leaving and the printed volumes being lost in transit seem like pretty big deals. Why are backers being informed of this only now? It's understandable if a project has delays, but why haven't we received an updated shipping schedule in months?
your not missing anything.
I think I got an update for a digital download of volume 1.. but I pledged for all the volumes, although I'm more interested in having physical copies in hand. I've had a lot going on this year so I haven't been keeping up but I assume we aren't supposed to have received anything physical yet? Just making sure I'm not missing anything..
I really hope another holiday season doesn't come and go without these books in my hands. I'd be very displeased.
We're closing in on week three since they encouraged dissatisfied backers to reach out. Has anyone heard so much as a peep from DMP?
We can see your last login was today. A status update on the print books would go a long way to make your backers feel better about this kick starter.
It's been nearly a week since I reached out to DMP via messages, and I haven't heard anything from them yet. I have no idea why you would write an update encouraging dissatisfied backers to reach out, only to not respond to their messages.
No reply yet, so I'll repost. *bump* Is there an ETA for shipping of the print volumes for backers that are not waiting on signatures?
Has anyone who was dissatisfied with DMP's response get a reply from them yet?
Latest update did nothing to update on status of books. Please let us know when they coming
...any chance of an update for an eta on the shipping of the physical books?
DMP fails to give us an update when promised again.
Still waiting on that update on Matsumoto's health, DMP. You know, the one you were supposed to provide to us sometime in August...?
Is there an ETA for shipping of the print volumes for backers that are not waiting on signatures?
For Kindle users. If you select Kindle it will suggest a .prc file. On the plus side it's small at 32 MBs for volume 1.
I also tried a .mobi file, it's much bigger at 222 MBs but on my Paper White (300 ppi) it looks quite a bit better and you can zoom as well. The .prc might be OK on older lower resolution models.
They told me they are having difficulties resetting multiple format downloads and asked me to tell them what formats I wanted. They sent me direct links to the other format I wanted.
How do we know if the option to download in mulitple formats has been enabled? I would like to try several of the formats you list (EPUB, Apple EPUB, CBZ, PDF) but don't want to start downloading until I know I can swap to a different format if I like it better.
Thank you for the update. Any word on when the physical copies will be expecting to ship?
@digitalmange, thanks for reminding me, i assumed it came with my pledge i do apologize. any idea when the physical copies are coming?
@Justin Hsu the mobi error has been corrected for v.5 and v.6
@Michael Domantay according to our information, you didnt pledge a tier or add-on digital editions to your order. Please let us know if this is incorrect.
@RevGirlM @Thomas Smith @Felaguin As the KOR eBooks are currently backer only, additional format downloads are disabled. Please message us privately with your eManga email addresses and we will correct this for you.
Damn, I want to read this but I hate the fact they've implemented a "download once" policy. Since they stamp it with your user ID, I should be able to download into the right format for any of my devices like Baen Books does.
Is anyone having trouble downloading volumes 5 and 6? 5 gives me a zero length mobi file and 6 saves a copy of the download script.
@Michael Sometime yesterday midday.
Would have been great to have an announcement posted alongside it, as it seems people didn't receive their codes, or are otherwise running into problems using them, but this is DMP we're talking about.
hey guys i haven't received the email for the digital books when did they email them out?
I've already gone and screwed up my download of the first omnibus. :(
Picked the wrong file format, tried to convert it and correct my mistake, and somehow ended up orientating the book as reading left to right (the art isn't flipped; I checked an older digital copy purchased through Amazon to verify).