What to do when you get your Digisparks? When will I get them?
If you missed the Kickstarter project but want to pre-order some Digisparks - you can do so at our website: http://digistump.com - click the "Pre-order Form" link. Pre-orders will ship as soon as all Kickstarter orders have shipped.
What to do when you get your Digispark?
First: Please confirm that everything you ordered was received, if anything is missing send us an email at support at digistump dot com - include your order id, order link, email address, or some way for us to find your order. As well as what you received and what you did not or what was broken. We will not respond to missing items/damaged items reports in any form besides email, we simply don't have time to chase down orders with incomplete info and try to respond through comments/posts.
Second: Go here http://digistump.com/wiki - you'll find the software, some basic tutorials for getting started as well as instructions for all of the kits!
Third: If you have any issues, questions, etc about getting your Digispark to work, read the troubleshooting section in the getting connected article on the wiki linked above. If you still have questions please post them to our forum at: http://digistump.com/board - (and before you post read the answers already there!) that way the community can help answer questions and they will be available to help others.
Fourth: Have fun, work on some great projects, and start thinking about sharing them! We'll soon be offering free stuff to people who post detailed tutorials, projects, etc using the Digispark - stay tuned for more on this!
When will I get my Digisparks?
Our goal is to send out 200-300 per day, and now that we have several days of packing under our belts, we think that is a realistic goal moving forward.
Why haven't we then been getting out 200-300 per day?
- We've been fine tuning the process.
- We had a snow storm that kept our family volunteer help from coming out this week.
- And that was a blessing in disguise because the next shipment of 10k Digisparks shipped out "2 day shipping" but still won't be here until Monday at the earliest (it seems it is not a good time for shipping large boxes right now).
What we're doing to get things out ASAP:
- Since we will easily get through all the Digisparks on hand this weekend, before the next batch comes - we spent some extra time lately on software (so you can use them when you get them) and tutorials.
- Next week we'll have our helpers come and push out a bunch in one day, we'll continue to pack daily as well.
- This weekend we'll ship out all the remaining Digisparks on hand, which is about 700 more packages.
- We'll continue to refine our process in hopes of hitting our 300 a day goal.
- The final shipment of 15k Digisparks will be here by Wednesday, so no concerns about running out again.
We truly apologize that this is going a bit slower than planned - we truly are giving it all of our efforts. We looked into fulfillment companies, but that would have left us in debt after the project. Thank you all for your continued patience, and know that we are committed to getting them to you ASAP!
So when can you expect yours? - if you look at your shipping queue postition on your order status page (if you don't have the link to your order status page go here: http://digistump.com/orders_search.php).
Take your shipping queue position and divide it by 200 and then add 2 if the current date is before Christmas and Christmas Eve (we'll package on those days but not 200!) and that should be a *rough* estimate of when your order should leave here. So if you're #1800, probably around the 2nd.
Note: the shipping queue position is updated in real time - so if you are #1, your order is being packed next. We do deviate a bit in that we pack upcoming like orders at the same time sometimes, so I'd say the number is accurate within +/- 100 at any given time.
Please do not send us any emails asking when yours will ship - the method for estimating above is exactly what we'd use to give you an estimate, and then we're doing math instead of packing orders.
While you're waiting:
Check out the wiki: http://digistump.com/wiki
Check out the forums: http://digistump.com/board
And here is a quick rough video we made of how our shipping setup works - for all of those who asked: http://www.youtube.com/watch?v=HlzHJ7l-XHM
Thank you all again for your continued support and patience!
We'll respond to comments and give small updates in the comments here, but this will be out last full update (as long as nothing changes) for awhile (so we can concentrate on packing and not spam those who already have their Digisparks) - so check out the comments or leave us a note in the comments if you'd like an update on anything.
Happy Holidays and Merry Christmas!
-Erik and Jenni Kettenburg "the full-time Digistump team"