Funded! This project was successfully funded on September 10, 2012.

Update #20

Shipping Begins! - Shipping FAQ

If you missed the Kickstarter project but want to pre-order some Digisparks - you can do so at our website: http://digistump.com - click the "Pre-order Form" link. Pre-orders will ship as soon as all Kickstarter orders have shipped.

Digisparks are now shipping!

We tried so very hard to get shipping started yesterday, I worked until 3am on all the little glitches in shipping, setup, printing, etc and then called it a night. Today, however, we were able to start shipping! We did not ship nearly as many as we had hoped, but we did work out the kinks today - such as the postage program not handling utf-8 very well, customs forms gone haywire, and our shipping software thinking Canada was in Europe.

So, tomorrow we should be smooth sailing. Thank you all for your patience, we truly are doing everything we can to get your Digisparks to you as fast as possible.

All packages that are packed this weekend will go out Monday, after that they will go out every weekday afternoon. 

If you are an international backer and haven't yet please checkout this update for information on customs declarations, providing a phone number for customs, and more: http://www.kickstarter.com/projects/digistump/digispark-the-tiny-arduino-enabled-usb-dev-board/posts/361815

Shipping Mini FAQ

Please do not email us about anything covered below - the more emails we get the less time we have to ship.

When will my package ship? As soon as possible, more or less in the order of the shipping queue. See the shipping queue page: http://digistump.com/ship_queue.php  or, even easier, your order details page to see where you are in the queue. The queue positions update in real time, so if you are #1 your order will be packed next (more or less - see the other questions for more on this). If you don't have the link to your order details/status page you can get it here: http://digistump.com/orders_search.php

Will my package be here by Christmas? Simply put, we don't know. We are doing everything we can to get packages out as fast as possible. We deeply regret that manufacturing delays pushed us beyond having all packages out before Christmas, please accept our apologies.

How will I know when my package ships? You'll get an email with the subject line "Your Digispark Order has Shipped" from support@digistump.com. It will also have your tracking/delivery confirmation number in it. Your order status page will also show the tracking information and the date and time (in UTC) when the package was packed for shipment. If you don't have the link to your order details/status page you can get it here: http://digistump.com/orders_search.php

Why did the person after me on the queue list disappear (ship), but mine hasn't? Why am I #1 on the list, but my order isn't shipping? The queue list is a rough order - here is how it actually works. Orders which contain extras (shields, kits, etc) are packaged at the main packing table (see photo below), since this is over half of the orders we spend the most time running this table. Orders which are just Digisparks are packed in groups (ie. 20 orders with 2 Digisparks in them will all be packed in a row), as this is much more efficient. In addition some orders will be put on hold (for a few hours, not days) when one person is putting together some more kits, refilling parts, etc that those orders need. So from a day to day standpoint the queue order should be pretty accurate, but if you check it every 5 minutes, it might not be.

My packaged shipped, where is it? We cannot tell you any more about where your package is then the tracking/delivery confirmation link we provided. Please check that, and if you don't have it within 14 days within the USA, or 30 days internationally from the day shipped, then we can try to help you track it down. Please be patient, much of the speed of delivery depends on your local post offices.

Can I make a last minute address change? Until the moment your package ships you can change your address. If it already has shipped there is nothing we can do until it is returned. You can change your address on your order details page. If you don't have the link to your order details/status page you can get it here: http://digistump.com/orders_search.php

Photos!

It wouldn't be an update without some photos:


The first snow of the season and a doe and her fawn on our front patch made for a perfect day to sit inside and pack some kits!

The real thing! These are a few of the production Digisparks - they are plated in gold (ENIG) - so they are black and gold, the female headers that come with them are even gold plated as well!

A bit closer up.

This is the main shipping table - each letter is a different item that backers were able to select. The computer says aloud how many of what letter to pack (going in order of the table) and then you hit a key once it is packed, at the end the package is weighed (and compared to what the weight should be to make sure we didn't miss anything) and the postage label prints.

This is all in our living room - a true family business! 

Thank you all for your continued patience, have a great rest of the weekend, and we'll keep working as hard as we can to get you your Digisparks ASAP!

Comments

    1. Index.small

      Creator James Medd on December 21, 2012

      Thanks for that Erik, my concentration levels are slightly lower at this time of year!

    2. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 20, 2012

      @James - the queue updates in real time as we print labels - so that is the best way to see your orders actual progress

      @Everyone - I know that I mentioned an update yesterday, we're stretched thin right now trying to get the software right, and get these out - we will have a big update soon, but I apologize for not delivering on that yet.

    3. Index.small

      Creator James Medd on December 20, 2012

      @Jonathan, thanks for reminding about my personal page. Although I couldn't tell if the information had updated since I last saw it?

    4. Missing_small

      Creator Jonathan Mason on December 20, 2012

      @James Your Order Status page updates with your position in the queue, it looks to update as they pack orders.

      Thanks for all the updates, I'm way back in the queue but seeing the progress makes the wait so much easier.

    5. Missing_small

      Creator Ed on December 20, 2012

      Erik,

      Got my gear yesterday! Haven't got to play yet, but things look great! Thanks.

      Ed

    6. Index.small

      Creator James Medd on December 20, 2012

      Any chance of a daily update on the shipping queue page with an estimate (rough as you like) of how many you've shipped so far? We could get an idea of how close our Digisparks are from being shipped.

      Brilliant work so far, I admire your dedication.

    7. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 19, 2012

      @Russell - actually the in-laws! I wish we had Santa's help, maybe we can convince our horses they are reindeer, that would speed up delivery.

    8. Russ-trolley.small

      Creator Russell Nelson on December 19, 2012

      "Extra shipping help next weekend"?? You mean .... you've recruited SANTA???

    9. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 19, 2012

      Software and tutorials are up here: http://digistump.com/wiki

      We'll continue to improve, expand, and polish it tomorrow - and post an update explaining it all, but that should get the people how have received them started.

      Thanks everyone!

    10. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 19, 2012

      Going together slowly but surely right now: http://digistump.com/wiki/

    11. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 18, 2012

      Thanks everyone for the kind words - they help us get going at 2am!

    12. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 18, 2012

      @Jason - break even after taxes - we hope!

    13. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 18, 2012

      @Doug - checkout the main comments page, I'll post files and tutorials as I complete them in the next few hours

      @Jay - I'd be happy to put it in a gist - it is just a big mess of PHP code though, yeah cli app in PHP

    14. Squirrel.small

      Creator Doug McInnes on December 18, 2012

      Just got mine today! Thanks! Really impressed how tiny it is. Looking forward to the code/tutorials!

    15. Electronics4dogs.small

      Creator Jay Bryon on December 18, 2012

      The computer speech system is brilliant! Also the weighing system! Would you share the code/specs sometime after this is all done?

      Looking forward to my big thing/small package, even if it's after Xmas. So glad to support this project!

    16. 289ca552.small

      Creator fmotta on December 18, 2012

      Whoot! I received an email from USPS informing me that I have something from DigiSpark enroute!

    17. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 18, 2012

      To give a quick update: If by some miracle the Digisparks we sent out today start arriving in the mail tomorrow, you might be wondering "What should I do with my Digispark" - tomorrow we will have a full update (we shipped a bit less today because we needed to make a final push on all the tutorial, photos, libraries, examples, and integration) and our wiki will launch that contains everything you need to get started, assemble kits, and use the shields - and more!

      Also we'll be getting some extra shipping help next weekend - we'll of course keep shipping as many as possible everyday!

    18. Missing_small

      Creator RJ Sweeney on December 18, 2012

      It sounds like you guys are doing an awesome job! Many kudos and thanks!!!

    19. Missing_small

      Creator Nicholas Halderman on December 17, 2012

      Agreeing that this is awesome. Thanks so much for keeping us in the loop, and congrats on running the whole kickstarter in such an organized, communicative, and efficient way! Very impressive. I'll be watching for your stuff in the future!

    20. Image-229977-full.small

      Creator Jason on December 17, 2012

      Great pictures, so in the end was the project a net gain, break-even or loss?

    21. Missing_small

      Creator Branko on December 17, 2012

      According to my rough calculations and based on how many spots I've moved since packing has started, it will take 14 days before my order is shipped. Assuming the current pace is kept up. If they double their output, I can get mine in the mail before Christmas. Here's hoping. :D

    22. Pa_profile_2.small

      Creator Lollybomb on December 16, 2012

      Working all through Sunday, and into the night. That's dedication. Can't wait to get mine, though only vague ideas what to do with em.

    23. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 16, 2012

      @Sean and everyone - I meant to put it in, but I was in a rush:

      Shipment one (arrived on Friday) - 5400, Shipment Two - 10,000, due on Friday (the 21st) and on schedule as of yesterday, Shipment 3 - 15,000 due the 24th or 26th (depending what time it leaves the factory) and on schedule as of yesterday. That is about 30,000 total - About 25,000 are spoken for with Kickstarter orders and pre-orders. In short, this shouldn't be a bottleneck. We may have a bit of down time Thursday/Friday of this week but that would mean A) We're really getting them out the door, and B) We likely wouldn't loose much time overall as we'd use the time to prepare to move the next lot faster.

      Thanks everyone!

    24. Fdset.small

      Creator Sean Kerwick on December 16, 2012

      I was so excited to work with the Digisparks that I bought an Uno to start on until they came! Now my 12-YO is helping me dream up new uses for them when they arrive, and learning how to program.

      How many came in the first batch? I'm sure I missed that somewhere.

    25. 9b3c8ae1d333d24a52c1eec929471fa5.small

      Creator Erik Kettenburg on December 16, 2012

      Thank you all for the kind words - since I imagine someone will ask - Where are the files, tutorials, etc? - We're putting some polish on them and getting them entered in our Wiki - they'll be up at the start of the week, by the time the Digisparks start to arrive.

      Thanks!

    26. Missing_small

      Creator Quentin Smith on December 16, 2012

      Thanks for keeping us up-to-date. Production delays are totally understandable, and I'm happy to wait as long as I know why. Hopefully I get my Digisparks soon!

    27. Fb_profile_picture.small

      Creator Mark Balliet on December 16, 2012

      Maybe your next project should be a quick-deploy shipping system for other Kickstarters, some of the other projects I funded really could use that.

    28. Missing_small

      Creator Gal Buki on December 16, 2012

      I would have never thought about checking the weight as a second test to make sure that the right amount of parts have been packed. :-)

    29. Missing_small

      Creator Julius Fazekas on December 16, 2012

      I received a shipping notice and am looking forward to the items. Nice job to date and hope you continue to have success. All the best for the holiday season... and send some snow our way! 73. Julius

    30. Missing_small

      Creator sgllama on December 16, 2012

      I stand in awe of your living-room shipping system!

    31. Missing_small

      Creator Joshua Broussard on December 16, 2012

      Best thought out and most evolved shipping process for a KickStarter ever!

    32. Img_4668.small

      Creator William Muk on December 16, 2012

      Thank you for the awesome update. Happy holidays to you and your team. :)

    33. Be300.small

      Creator Yukihisa on December 16, 2012

      Thank you for the update, I found my number. I am glad to be able to know the situation.
      I wish you good luck. And, have a great Christmas! :)

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